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# support
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    melodic-kitchen-12514

    02/22/2021, 9:22 PM
    Last week I implemented Rudderstack clients for both the JavaScript SDK and React Native SDK for recording events on our self-hosted Rudderstack server. All of our JS SDK events are tracked correctly(table creating, respective join table, etc), arriving in our RedShift DB with no issue. However, none of the mobile events are making it in. I had to dig into the library and add some debugging code. The overloaded methods are typed to return a
    Promise<void>
    however the invoked method does not return anything. I've wrapped in try catches with no luck. I have verified that the
    rudderClient.setUp
    method does complete prior to sending events.
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    few-lawyer-66103

    02/23/2021, 1:17 PM
    I'm integrating with MixPanel and running into an issue of being able to analyze events based on the initial referrer. MP's tracking Javascript stores a cookie for a new user with the original referrer. Later, the original referrer is sent with each tracked event so it's immediately associated. Using RS to send events to MP, that initial referrer data is no longer coming in with events. Does RS store any persistent data in cookies we can send along with events, or is this something we'd have to do manually and tie altogether? MP Documentation on Initial Referrer and Referring Domain tracking: https://help.mixpanel.com/hc/en-us/articles/115004561766
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    delightful-zebra-58268

    02/23/2021, 2:06 PM
    hey! I'm trying to get RS self-hosted running on GKE, but after creating an autoscaling pool, the rudderstack-0 pod is unschedulable because of insufficient memory. I'm using the basic helm values with some API keys filled in. I've tried doubling the
    resources
    entry for
    backend
    and running helm upgrade, but the pod still won't start. Anyone have any suggestions?
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  • a

    ancient-notebook-64395

    02/23/2021, 3:02 PM
    Hi guys! 😉 I'm working on integration of Rudderstack Python Analytics SDK, migrating from Segment to Rudderstack and I'm noticing some different behaviors, basically about the management of traits, userId, anonymousId, could I ask to you some detailed infos about that?
    g
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    gifted-truck-23

    02/23/2021, 10:09 PM
    Hi Guys, I am wondering if rudderstack has developed sdk for flutter?
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  • b

    best-holiday-32430

    02/24/2021, 5:22 AM
    hi, im using react native sdk, and trying to send event to https://hosted.rudderlabs.com , but no events received. when i use js sdk that works perfectly, is there any problem with react native sdk?, i already follow the installation steps
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  • s

    stocky-house-79399

    02/24/2021, 2:16 PM
    Hello. We’re getting a couple of errors in rudderstack-backend container:
    Copy code
    Error uploading local file dump to object storage: AccessDenied: Access Denied.
    [Archiver]: Error archiving table wh_load_files: AccessDenied: Access Denied
    However, I can see events hitting the destination, and double checked that the AWS keys saved with rudder (for redshift destination) are valid How do these errors affect operations? Anything we can do differently?
    n
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  • a

    ancient-notebook-64395

    02/24/2021, 2:26 PM
    Hi guys 🙂 any transformation expert here? I need a double check on a js transform() function that i wrote
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  • l

    loud-energy-51805

    02/24/2021, 4:06 PM
    Has anyone used RudderStack with Ecto (Elixir)
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    loud-energy-51805

    02/24/2021, 4:07 PM
    I would like to use RS with a web app which uses the Phoenix Framework and Ecto for the db. I’m not seeing any native integrations
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  • b

    broad-laptop-85515

    02/24/2021, 4:17 PM
    Is it possible to use Rudderstack in production with Heroku? Do you have an example repo to push? https://devcenter.heroku.com/articles/container-registry-and-runtime
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  • p

    polite-megabyte-42230

    02/24/2021, 9:29 PM
    When using the client side SDK, if anonymousId is set explicitly using
    setAnonymousId
    , will this id be persisted? is there a TTL on this?
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  • b

    broad-laptop-85515

    02/25/2021, 6:22 AM
    Is it possible to list all the destinations via the API?
    q
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  • s

    some-hairdresser-58556

    02/25/2021, 10:34 AM
    Hi Guys, wanted to get some clarity around timestamps. received_at: timestamp captured when we make a call to RudderStack SDK? sent_at: timestamp captured when RudderStack SDK calls RudderStack API (Server/Gateway) original_timestamp: document says "Records the actual time when the event occurred", is this the same as received_at? Below is the payload that we get in RudderStack, can you can help elaborate?
    Copy code
    "originalTimestamp": "2021-02-24T13:35:35.479Z",
    "receivedAt": "2021-02-24T13:35:32.968Z",
    "sentAt": "2021-02-24T13:35:35.479Z",
    "timestamp": "2021-02-24T13:35:24.981Z",
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  • a

    ancient-notebook-64395

    02/25/2021, 12:22 PM
    Hi RudderGuys! 🙂 I've got a question on a transformation, this instruction: •
    delete ev.anonymous_id;
    used inside a transformation, is not deleting the anonymous_id property... The other similar instructions are working properly, but not this one above, any suggestion on it? Thanks!
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  • a

    ancient-notebook-64395

    02/25/2021, 4:44 PM
    Good evening guys, just a simple question on the table "users" of data warehouse. I'm noticing that the transformation that filters out some columns doesn't seems to work on the "users" table (in e.g. if I filter out the context.traits on other tables, I continue to see then in "users"), is this table handled in a separated way? Have I got to set a transformation specific for this table? Thanks! ;)
    n
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  • f

    few-lawyer-66103

    02/25/2021, 6:30 PM
    We're doing a RS integration on a Joomla website using the Javascript library, connecting to Mixpanel. On testing, we're not seeing the anonymousId change when we call the "rudderanalytics.reset()" call. Page, track and identify work fine. When a user logs out, we call reset() and expect that all calls after that will have a different anonymousID. What we're seeing is that future calls still have the same anonymousID, even though some of the other attributes do seem to be cleared. That's a problem though because the anonymousID is forwarded on to MixPanel and, since it's the same ID, MP thinks it's the same user. To simplify, I can just load a page, use the browser console and call reset() and then load the page again. In the Live Stream, the anonymousId stays the same. I can gladly post a URL if that would help
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  • b

    broad-laptop-85515

    02/26/2021, 10:48 AM
    Hi guys, Where can I find the Business Access Token required in the Facebook Pixel integration?
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  • c

    chilly-greece-65809

    02/26/2021, 3:14 PM
    Hi Everyone, I'm using Rudderstack in my ReactNative application to track events using "rudderClient.track(eventName, property, options)" method. Things are working fine on Android but I'm facing issues on iOS as no event tracked using mentioned method.
  • f

    few-lawyer-66103

    02/28/2021, 2:40 AM
    I created an account on RS a few months back, but never got around to integrating it. Now, I am, but the account is not showing a Data Plane URL in the top, just the 'Token'. Logging into a different RS account, it shows Token, Data Plane URL and "Trial Limit: 1000 requests/sec". Is there a way to get the data plane URL to show? I tried to use the same one as my other RS account (hosted.rudderlabs.com), but I get an "Invalid Write Key" response to all requests.
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  • a

    ancient-notebook-64395

    03/01/2021, 1:44 PM
    Hi guys! How are you today? I'm happy 'cause today is my birthday! Aaaaand I've got a question for you! 😉 I'm noticing in datawarehouse "users" table some users with the same email...and that's weird! Is it possible that filtering out the context.traits array make rudderstack unable to associate the identifies of the correct user? (causing users duplication?)
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  • r

    rhythmic-pizza-93292

    03/01/2021, 7:43 PM
    Hey! I have a couple of questions wonder if you guys can lend me a hand: 1. When I'm setting up a new destination, the sync time starts at 30min. Can I make this lower by editing the config object directly? Any downsides to this approach? 2. If I am self hosting both the control and data planes, can I also have access to the pro/enterprise features, or will I be required to use the cloud solution?
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  • f

    famous-greece-71562

    03/02/2021, 9:03 AM
    Hi, is there any api to add transformation ? Using the control plane is not efficient for large teams. That would be awesome to be able to publish code through a build pipeline.
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  • f

    flat-train-1543

    03/02/2021, 9:31 AM
    hello, i want to ask if transformation function support aggregation with data from the past, for example total order purchase of a customer ?
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    fast-agent-4711

    03/02/2021, 9:56 AM
    hi everyone. have a question wrt using rudderstack for GTM activities. currently we're thinking of getting an ads agency to help us with our GTM. however some of them are asking that we use their proposed SDK like firebase. if i understand correctly, wouldn't using rudderstack make it way simpler for them to use whatever tool that they want to track the campaign's performance? for example, i can feed my rudderstack metrics to their GA, kochava, adjust tools rather than implement each SDK individually in my app. has anyone done something similar in the past? (note: sorry for double posting this in #support. tried #general earlier doesn't seem like anyone is there.)
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  • a

    ancient-notebook-64395

    03/02/2021, 1:15 PM
    Hello rudder guys! I'm writing just to say thanks to @narrow-rain-89253, after your fix to postgre datawarehouse destination, all seems to work properly now! ;)
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    💪 1
  • a

    acceptable-airport-99110

    03/02/2021, 7:54 PM
    Hi 🙂 I have question about quota limits. Are page views considered also as "events" and decrease quota limit? Or only track calls are considered as "events"?
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  • b

    bumpy-student-57479

    03/03/2021, 2:30 PM
    Hi! I wasn’t able to find an exact answer to my question. I’m setting up Postgres as a destination, and I’m wondering what the minimum required permissions are for the IAM user.
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    bumpy-student-57479

    03/03/2021, 4:08 PM
    I have another issue. It may be related to the first, but I’m not sure. Our s3 bucket policy is set up properly now, but Live Events on the Postgres destination consistently show
    NoSuchKey
    errors from s3. Our DB now has the expected schema, and the s3 buckets have csvs. But it seems the sync can’t find the csvs.
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  • c

    chilly-greece-65809

    03/03/2021, 4:40 PM
    Hi Everyone, I'm using Rudderstack in my ReactNative application to track events using "rudderClient.track(eventName, property, options)" method. Things are working fine on Android but I'm facing issues on iOS as no event tracked using mentioned method.
    b
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