Hi there, I want to ask how i can choose my RudderStack Workspace Environment to EU Prod? Or is there only the US Prod Environment?

Hi there - I'm trying to set up rudderstack to take events from an amp page, and forward them to postHog... it claims everything is working (and I can see events), but I dont see the events in my posthog instance (even though rudderstack successfully sent them). I suspect this is because it's sending them to app.posthog.com/batch but my instance is on the EU servers... I tried to change the instance url to eu.posthog.com but then rudderstack fails on every event with a 403... any hints on how to do this? Slack Conversation

Hi there, I am currently experiencing and issue with a connection I did to plug webflow webhook to customer.io with a transformation step. It was working well this morning but not anymore. Tracking the event I can see the source correctly receives the event, the transformation correctly transforms the event but the destination never receives it. I tried to delete my destination and configure it another time but it does not work... Is there any issue with the customer io connector ? Thanks for your help.

Hi, we've connected Shopify to Rudderstack and are seeing the events showing up in the Events tab, but we are wondering if it's possible to see the data attached to each event directly in Rudderstack?

Hello - I'm struggling to successfully associate object records in HubSpot from Rudderstack. None of these options allow me to change them - instead, I'm seeing a red circle with slash through it.

Hey Team, I have deployed a self-hosted data plan on EKS, on the node with GP3 storage which has 3000 IOPS. Now, the backend container is restarting frequently. The reason for this is that the IOPS of that node is high. In the node metrics, the read OPS is 0 during this time, but suddenly it increased to 28000. What could be causing this kind of spike?

Hey team, I've connected Twitter(Destination) with JS SDK(source) it's giving me an error for missing twclid. I read about it and knows how to fix it. The point is I'm not able to find here shall I get twclid from? And it has to be passed for each event or only on the SDK?

Hello everyone, I'm in the process of integrating the Koala's server-side destination with Rudderstack. To give everyone a bit of context, our system automatically hooks into Rudderstack on the client-side. This means that if a customer has our implementation set up on both the client-side and server-side for the same events, we'll end up collecting duplicate data, which is undesirable. I'm seeking a solution to distinguish events originating from the Rudderstack client within a browser from those sent directly from another server to Rudderstack. This distinction would allow us to selectively ignore browser-based events, thereby preventing data duplication. One potential approach could be to examine if the User-Agent differs for these scenarios. Does anyone have insights on whether this is a viable method or suggest any alternative strategies? Thank you for your assistance.

Hi everybody, I'm currently trying to get the identify event to fire in our React Native project. Presently I've created a custom hook and am passing the required values to them. However, for some reason, the identify event does not appear to fire. Moreover, I'm now receiving an error saying:

RudderSDK: Warn: identify : Unsupported argument type passed to identify

I have to admit to being a bit baffled as prior to extracting this particular function to the hook, it worked fine:

const identifyUser = async (user: IdentifyProps) => {

    const traits = {
      email: user.email,
      id: user.id,
      uid: user?.uid,
      sid: user?.sid,
    };
    const options = {};

    await rudderClient.identify(user.id, traits, options);

    console.log('IDENTIFY USER',JSON.stringify({ traits, options }, null, 2));
};

Near as I can tell, when I log the data out, I get nothing unusual and my other screen and track events work fine. If any of you could shed a bit of light on what I'm doing wrong here that would be fab. Thanks!

Hi Team, Actually i am not able to see advertisementId in device object of rudderstack events (I am trying to integrate AppsFlyer with rudderstack). I am sure its getting generated coz i can see it in traits in rudderstack. This works fine for android .May i know what could be the reason for this

I just setup rudderstack for the first time. Sending MySQL events to Facebook CAPI. Why is Rudderstack sending every event in my table every sync interval? Shouldn't it only be sending events that were previously not sent? We have ~5,000 events, not sure why 600,000 events were "sent".... Also none of the events are showing up on Facebook's side despite Rudderstack saying the sync is succeeding. What's going?

hey team, just want to know if the android and ios sdk get any success/failure response from the gateway that can be used to see if the requests are failing. context: i can see failure rate of 0.03 RPS on grafana dashboard and want to understand the reason Thanks

Hey - can someone help me change the team member who is the Org Owner? I have a member (admin@...) who is already Org Admin and need to change their permissions to Org Owner instead of me (hannah@...) thanks!

Hello! Prospective Rudderstack Open Source user and I had a question about consent management: We use OneTrust and it looks like it is supported based on this. We collect consent for client-side tracking and use that for our GTM implementation. However, we currently don't do server-to-server analytics so i was unsure if the consent collected via OneTrust and configured into Rudderstack would apply to server-to-server tracking? Is the key there to have the same user identifier on the client & server so it know how to apply the consent from the client to the server? Looking for some info on how this would be configured before we decide to move forward. Thanks!

New to rudderstack. I included RS snippet on my website, and checking with the browser i can see it loads (cdn.rudderlabs.com). however, no events show up on the dashboard. it's probably v simple, but i'm struggling

Hey, Team, I am new to rudderstack. I have a situation when once instance should be used on web page and another should be used on the specific component on the same page. i need 2 instances as they track different types of events and their custom setup. My question is: can i use 2 instances on the same page? Tried to look up more info in the documentation, but did not find satisfying clear answer...

Hi, we're using Rudderstack Open Source and facing issues with event backup. Trying to disable it via

rudderstack/rudder-config.yaml

JobsDB:
  backup:
    enabled: false
    gw:
      enabled: false
      pathPrefix: ""
    rt:
      enabled: false
      failedOnly: false
    batch_rt:
      enabled: false
      failedOnly: false

Despite this, backup errors persist: Error Log:

ERROR	tablearchiver	tablearchiver/tablearchiver.go:122	
Error uploading local file dump to object storage: dialing: unexpected end of JSON input

ERROR	warehouse.archiver	archive/archiver.go:309	
Error backing up staging files for upload:64 : dialing: unexpected end of JSON input

Why isn't the backup disable working?

Hey! I am interested in using RudderStack to integrate with a few different data source that all load data into RedShift. Specifically, I need the Facebook Ads Insights table with the breakdown 'hourly_stats_aggregated_by_advertiser_time_zone'. Do you know where I can find documentation that clarifies this capability?

Hi there! I think there may be a bug in the Rudderstack -> FullStory mapping. In https://www.rudderstack.com/docs/destinations/streaming-destinations/fullstory/cloud-mode/#track, it describes the mapping as "`userId` on the Rudderstack event becomes

uid

on the FullStory event". In practice, I'm seeing "`userId` on the event becomes

id

on the FullStory event", which is interpreted differently than

uid

. (https://developer.fullstory.com/server/events/create-event/ shows the difference, basically that

id

is a FullStory-returned identifier for the user whereas

uid

should be an application-supplied identifier for the user.) In practical terms, the first screenshot here is becoming the second one, whereas I think the field sent in the POST request to FullStory should be

uid

instead of

id

Hi, for Google Enhanced Conversions, I have set up one event from the Shopify source, Order Paid. I can see this event is delivered without error in Rudderstack. However, I don't see the conversions showing up in Google Ads. Any ideas?

Hey - New customer here. I'm trying to understand how I can associate different environments (production, staging, demo, etc.) with sources so we can siphon specific environments' data to specific definitions. Should I be creating different sources for each of our application/environment pairings and associating them to destinations within your webapp, or should the destinations be defined on the installation as described here https://www.rudderstack.com/docs/sources/event-streams/sdks/rudderstack-cordova-sdk/#enablingdisabling-events-for-specific-destinations?

Hey team - any ETA on the above here: https://github.com/rudderlabs/rudder-sdk-python/issues/30

Hey, is it possible to filter which events get sent to chosen destinations based on event/user properties from Rudderstack’s UI? I’m able to find help in docs on filtering events themselves, but nothing on filtering based on event/user properties.

Hello, I have a technical question regarding Rudderstack. I was trying to load-test the running instance on our self-managed implementation of Rudderstack and I noticed that the RPS (request-per-second) never crosses 335 RPS, even after 8+ worker nodes, scaling up pods of the transformer, postgres and oss. I was unable to find any information regarding Rate limiting on self-managed Ruddestack. Could you please confirm if there is such a limit? And if yes, what is the RPS limit by default and can it be changed as well?

Hi, I'm integrating RS into my NextJS app, but fast reload in dev causes rudderInitialize.js to throw an error. Anyone else experienced this? Appreciate any guidance 🙏

Hello. I have a Shopify store that's Hydrogen 2/headless. We are using the rudderstack javascript SDK for the front-end site since it is not hosted by shopify directly. We are also using the Shopify rudderstack source to, hopefully, catch the cart-related and purchase events. While both are sending events properly, the anonymous Ids do not align. I assume this is because the Shopify source is running server-side. Is there any way to pass the anonymous id to the shopify source? Or any foolproof way to stitch the identities?

Hello folks, I am using RudderStack in a paid version and I trying to sync my data in S3 warehouse, however I am facing small files in parquet. I have used this config, however I could not define the size of each batch, so I have seen many files containing 50kb in my S3. I have checked in other comments that could be possible to use this parameter

RSERVER_WAREHOUSE_STAGING_FILES_BATCH_SIZE

to have a higher quantity of events in the same parquet file, however I could not see where in the UI I could change it. Could you support me?

Hello, I just started to get errors when sending events to heap,io earlier this month. Do I need to drop / add heap as a destination or do I need to change what I send to rudderstack? I'm wondering if heap changed their api or something because nothing on my side changed

Also as a follow up question I can see the failed events in the rudderstack > Monitor > Health screen. Is there a way to set up alerting when failure rate exceeds a threshold?

Hi team, I'm planning to connect Firebase to Rudderstack. I already have Flutter as source where I'm passing all the events. I've also gone through Rudderstack's docs for integrating Firebase but I'm getting confused. • Do I just need to add firebase to the destination without doing any changes on the App SDK? • Or, Do I have to some implementation as shown in the docs as well? Please help me with this.