RudderStack has joined this channel by invitation from RudderStack.

Harmoney has joined this channel by invitation from RudderStack.

Hey Rudderstack team, thanks for setting this up!

Hi @User. It looks like we received a 500 error for a batch sent from a Java source yesterday which resulted in a dip in the graphs in Rudderstack. Is there any way of adding retry logic when this happens?

Adding @bright-summer-33778 from Harmoney

Hi, In Fullstory, we use FS.setUserVars API to send user properties, how to achieve the same via rudderstack ? https://help.fullstory.com/hc/en-us/articles/360020623294-FS-setUserVars-API-Capturing-custom-user-properties

Hey Team 👋 attached is RudderStack’s Holiday Season plan/availability. Please review and let us know if you have any questions.

Hi @bored-secretary-11314, is there any way to recover/download failed events ? It does show some samples of Invalid records in the events tabs but not all.

Hey Harmoney Team! I wanted to reach out to see about setting up a business review with you all. Ideally we can walk through the current usage, discuss the RudderStack product roadmap, and share some recommendations with how to get more value out of your data. Is there a time in the coming weeks that is open on your side?

Hi @cold-magician-40828, most of our senior leadership team is on leave this week, I believe they will be back on 17/04 NZ time. And @echoing-nest-71200 is the person you probably looking for. Thanks for reaching out😄

Oh, by the way, he is on leave too

Hey @echoing-nest-71200 and @blue-byte-73448 - hope you all had a nice time away and are all caught up, wanted to see about setting up some time to discuss Harmoney's current usage and the RudderStack roadmap. Is there time over the next few weeks?

Hey @echoing-nest-71200 - Is there time over the coming weeks to connect? A few things on our agenda: • A few product updates as well as our longer term roadmap • Review use cases and usage • We'd love to understand how things are going from Harmoney's perspective Is there time in July to connect? Thursday mornings between 8 and 10 Auckland time tends to work for our side.

Hi there, we have created a Snowflake destination with the following schema name

RUDDERSTACK_S2_PREPROD

, for some reason it creates a schema with the following name:

RUDDERSTACK_S_2_PREPROD

Any idea why we end up with this extra underscore? thanks

Hi Team 👋 I just wanted to touch base and share RudderStack’s Holiday Season plan and availability with you all as we head into November. Please see attached for information around RudderStacks’ code freeze and holiday support schedule, and let me know if you have any concerns regarding this plan. If you’d like, I am happy to schedule a call to catch up and answer any questions here. Happy Holidays! ⛄

Hi Rudderstack experts, is it possible to configure the RS javascript SDK to use a different name for the user_id cookie (rl_user_id)?

Hi <!here>, sorry another quick question. RS.track automatically collects some common fields. What’s the difference between context.page.url and context.page.tab.url? Thanks

Hi <!here>, if we haven't met before, nice to meet you ! I have a question regarding the auth0 event source (https://www.rudderstack.com/docs/sources/event-streams/cloud-apps/auth0/). We want to listen to

Successful API Operation

or

sapi

type events, which are generated when any calls are made against the auth0 management API, this includes both manual UI changes, and automated custom hooks using the auth0 SDK. While both methods of generating this event result in the log event appearing in auth0, we fail to see events generated by the SDK appear in rudderstack. Does the rudderstack/auth0 integration perform any filtering by default in such cases? e.g. ignoring events from the SDK / specific user-agent? cheers

Hi <!here>, I might need your help trying to integrate Rudderstack masked by our custom domain into a Wix website. The dataplane url is masked by https://events-data.harmoney.com.au, the origin domain behind is api.rudderlabs.com (v1.1 I guess) I've added the following script to the header with our WRITE_KEY:

<script type="text/javascript">
!function(){var e=window.rudderanalytics=window.rudderanalytics||[];e.methods=["load","page","track","identify","alias","group","ready","reset","getAnonymousId","setAnonymousId","getUserId","getUserTraits","getGroupId","getGroupTraits","startSession","endSession"],e.factory=function(t){return function(){e.push([t].concat(Array.prototype.slice.call(arguments)))}};for(var t=0;t<e.methods.length;t++){var r=e.methods[t];e[r]=e.factory(r)}e.loadJS=function(e,t){var r=document.createElement("script");r.type="text/javascript",r.async=!0,r.src="<https://events-data.harmoney.com.au/v1.1/rudder-analytics.min.js>";var a=document.getElementsByTagName("script")[0];a.parentNode.insertBefore(r,a)},e.loadJS(),
e.load("XXXXXXXXXXXXXXXXXX","<https://events-data.harmoney.com.au>"),
e.page()}();
</script>

However, no events are sent when calling

window.rudderanalytics.track('')

Am I missing something? Thanks

Hey @bored-secretary-11314 @cold-magician-40828 Good morning. Could you also confirm the process of linking a session from start.harmoney to secure.harmoney? To achieve this, can we use the

rl_anonymous_id

cookie values from the RudderStack payload. I've just gone through the documentation and it seems that the

rl_anonymous_id

can be persist across domains.

Moring @bored-secretary-11314 - Slightly different issue. We have seen 1100 custom fields added to our Rudderstack event. Unfortunately these have ended up as customer attributes in Braze and also as addition fields in our Snowflake database on the Rudderstack tables. They are all numerical fields. Would have an idea as to what might have caused this?

Morning @bored-secretary-11314 is there a way we could filter out unwanted traits while sending data to RS using identify call?

@strong-addition-70732 @powerful-megabyte-48319 @delightful-secretary-31049 Hi Team! As your Customer Success Manager, I would love to schedule a Zoom to see how everything is going on your end and catch you up on all things RudderStack. Is there a day/time in April that works for you? I look forward to talking!