90 second Ops BizOps Process Survey - answers shared with participants to help us all learn and grow! Hi everyone! I’m trying to understand how busy Ops professionals build scalable BizOps processes in their organizations (so I can improve my own!!) I feel like this is a question we all have, so I thought I could run a survey: • To capture the different ways we handle this challenge • Share it out with those who take part (make readable and anonymised) • Hopefully we can all learn something about common pain points that will help us improve :D FYI - how we run BizOps process: Notion, a HRIS to access employee data, some slack request forms that pull through google sheets, and some software/benefits/assets tracked in google sheets; as a result I feel like I live in an admin deluge which doesn't leave enough time for strategic stuff… Thanks and attaching the link once more for luck here! Have a great weekend!! Hanna 🙏⭐party cat

Anyone had experience in re-writing SOPs and training almost from scratch? Want to take a zero-based approach to things, but trying to gather best practice before I kick off the project. In this case it's classic operations- SOPs for people doing stuff, including how they use internal systems. Looking for software tools, frameworks, ways of keeping up to date, aspects to consider, or even references to other posts in this Slack (I'm sure it's been discussed before)

Hey Everyone! Would anyone have any recommendation for a pricing consultancy/ consultant who are big on Saas and have experience of B2B? Thanks!

Hey!! I have a favour to ask. We’re building “career pathway” pages into our new L&D feature (due to launch Beta next week - I will keep you updated) to help our candidates identify the route that is best for them when they enter the world of work (our icp is early careers, likely recently left education or in the first few years of their career). With this we’re looking to create “a day in the life of” videos for all of the career pathways we specialise in. We’re actually looking for a volunteer for Ops. Is there anyone out there that would happy be recorded talking about their Ops career? Given our target audience is quite entry level, we would be looking for someone in the earlier stages of their career v a COO profile. Anyone keen?

90 second Ops BizOps Process Survey - answers shared with participants to help us all learn and grow! Hi everyone! Posting this once more- I got 35 responses from my Linkedin post and 4 from here, really want to hear a few more of your voices before I bundle up the results but the data/insights are looking really interesting so far ❤️😍 I’m trying to understand how busy Ops professionals build scalable BizOps processes in their organizations (so I can improve my own!!) I feel like this is a question we all have, so I thought I could run a survey: • To capture the different ways we handle this challenge • Share it out with those who take part (make readable and anonymised) • Hopefully we can all learn something about common pain points that will help us improve :D FYI - how we run BizOps process: Notion, a HRIS to access employee data, some slack request forms that pull through google sheets, and some software/benefits/assets tracked in google sheets; as a result I feel like I live in an admin deluge which doesn't leave enough time for strategic stuff… Thanks and attaching the link once more for luck here! Have a great week!! Hanna 🙏⭐party cat

Hello - a random question, but has anyone done or know of a good train the trainer course? Part of our partnership managers' roles is to train end users and we'd like to make that a bit more formal so some training on training would be great. Thanks, David

Just a heads up: there's loads of spam DPD emails going around that includes a link. DO NOT click the link - it's spyware

Also, happy Star Wars day!

Hello Ops folk! Anyone here structured and ran a graduate programme before? For e.g. 5-6 people. Thank you!

Hi Ops Stories family, have you been through the transition from 10 people to 25 in functional teams but working cross-functionally that are globally distributed (ie up to 13 hour timezone difference)? If so would you be able to share your best practice for everyone: * Having full context / visibility across the business to understand individual, team and business tasks/priorities * Being held accountable At Lumio: * We have cross-functional rhythms and comms in the form of 6-weekly OKR cycles, weekly OKR check-in meetings and Slack updates, fortnightly leadership team check-ins (maybe going to weekly), daily public slack individual update on priorities for the day (to be adjusted if there is a competing priority on the day) * We don't have a company wide view of tasks and how they impact each other cross-functionally * Product & Engineering functional teams are (perhaps fairly standard) with a more siloed approach not using the company public channels, but with great rhythms team buy-in but only possible by mandating daily standups within core UK hours (so limits ability to attract talent based in timezones > 5 hours different) - they're also highly effective in use of Jira * The remaining functional teams (Growth, Ops which includes Finance, Legal & GRC, People) are heavy users of the public Slack channels but use siloed task management areas in Notion * So it feels like Lumio is having to use valuable time/resource to duplicate reporting and prioritising of tasks > at 14 people it's ok, but does not feel scalable * We want to be able to work asynchronously, with fewer but more valuable meetings so we can operate more efficiently at scale whilst being able to attract globally distributed talent We are considering: * Rolling out Jira for cross-functional task management and accountability plus comms in fully public channels (with guidance on tagging, acknowledging, responding to maintain signal over noise but provide full context availability) across the whole company for cross-functional context/prioritisation Grateful for anyone who's had experience in doing this!

Hey all! We've just migrated to Slack from Teams (Because of Ops Stories actually). For those of you that use it religiously, what are the MUST-HAVE integrations I need to set-up for my team?

Hi Everyone, Does anybody here know any financial valuation companies that aren't PWC? Like some smaller, more niche, cheaper options? 😊 Shout if you have suggestions!

Super cool tool to see what your town is famous for on Wikipedia: https://pudding.cool/2019/05/people-map/

<!here> we're still looking for a couple more volunteers to help us out with our ONniversary party next Monday, 16th, between 5/5:30pm-10pm 🙏 If you'd like to hang out with me, Astrid and Charlene before the event and help with getting food/drinks into the venue before the event, welcome everyone when they come, and also help move everyone to the after-party venue afterwards, please let me know 🙂 It'll be more fun than work, I promise 😉

Hey! Hope everyone’s having a good start to the week 🙂 Does anyone know of any programmes/platforms that have MBA grads looking for startup projects to work on?

hey all - I’d love to know if any has set up (and has recommendations for lawyers) a US option scheme for US employees employed via a PEO/EOR. We currently use remote.com and are of the understanding we can issue NSOs. I’ve spoken to their legal team and the process sounds relatively straightforward, but requires us creating an option scheme which remote.com will then approve, though we need to be careful with how it’s framed and worded. I’ve spoken to one lawyer so far who has a bit confused by the relationship and we hit a bit of a wall. Would love to know of any recommendations for lawyers who have specifically worked on this before. TIA!

Hi All, I'd love to know if anyone has done any salary benchmarking in their companies and or created a structure bonus program for non commission employees.

👋🏻 @icy-dinner-34607 I can probably help with the second part of that! Feel free to DM me!

This can't be true! If it is, that's terrible from the US

Hi all! I’m interested in doing some sort of accountancy/bookkeeping qualifications to help with day to day finance ops. Has anyone done one they would recommend? Ideally something that is relatively short (i.e. not years long 😅 )

Hey All! Any recommendations for US based insurers please? Looking for our US entity. Thank you.

I did a thing! I really struggle with writing (I blame the short attention span) so I've challenged myself to write a series of Medium articles on lessons and skills I've learned in the past 11 years. Any comments, feedback or follows are welcome!

Hey 👋 I’m looking for an office space for 2-3 people. We’re running a community for CFOs in disruptive tech startups. Currently we are hot-desking with Regus and we would love to move into something more permanent from the summer. Currently it’s the 2 of us but we’re looking to hire a new person. We would either love to move into a 2 people office in a shared coworking space with a third hot-desking license. Or, we are also considering, if anyone has a few spare desks in their office due to hybrid working or other reasons we would love to share your office. Location-wise we’re looking at central London around Oxford Street, Fitzrovia, Soho, Marlybone… something easily accessible with the central line. Please let me know in comments or via DM if you have any suggestions or you’re looking to sub-let your office. Much appreciated in advance and hope everyone has a lovely day ☀️😊

Morning everyone I hope we're all well not strictly operations but just wondering if anyone had recommendations for branded merchandise companies, I need to source 20 hoodies and hats and always prefer to work on a recommendation where I can 😊 thanks

Hi. I'm doing a survey on remote working/office working an how you handle this. Please participate 🙂 https://docs.google.com/forms/d/19NxuzNXIzXH8ud9OtN0sbukMAgbDxlt9vXKrbpxc7Jk/edit#responses.

Hey all! If anyone knows contract tech-recruiters looking for work at the moment then please send them my way, very much struggling on the tech hiring front and after some support 🙏

Hi All! 🙂 As you may have already read, my previous company, Jiffy Grocery, has made the decision to pivot and stop consumer facing operations. As such, there are now many talented individuals looking for work who, I am sure, would make a huge asset to your team. I can recommend: - Delivery Riders - Warehouse/ Store Staff - Customer Service/ Customer Operations - Supervisors/ Managers - Operations Managers - HR/ People Staff - Buying/ Procurement Managers Please DM me if you have any roles available and I'll be able to make introductions accordingly. Thanks in advance! :)

If anyone has experience of HR/ redundancy process, I would appreciate you getting in touch. Details of the matter can be found here: https://opsstories.slack.com/archives/C01FTLSC8AU/p1652984361246419

Hi all, we're a scale-up currently working on creating our very first ESG strategy (eek!) 🌳 I'm a big sustainability champion and very conscious of going about it the right way to make sure we are implementing improvements which are impactful, align with the wider business and integrate ESG effectively into our culture. I would LOVE to hear some of your stories re creating your ESG strategy as a smaller organisation, getting buy in from (particularly senior) stakeholders, the approach you took over what timeline etc. Please reach out! TIA 🤗

🔊 I NEED TO TAP YOUR EXPERTISE! 🧠 To help this community and the operations community at large, we are putting together best practice guides for key business processes, and I want your expertise! The first set of guides will be in the following areas: • Revenue Operations: Customer Onboarding, Pipeline Management • HR Operations: Employee Onboarding/Offboarding • Legal Operations: Legal Intake • Finance/Procurement Operations: Software Spend Management If you have experience or expertise in these areas, we'd like to spend 30-45 minutes and learn about how you've optimized these processes and the impact it's had on the business. PLEASE REPLY TO THIS THREAD IF YOU'RE INTERESTED! Could be some awesome perks in store for you as well...👀