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#troubleshooting
Title
# troubleshooting
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Tarun Anand

03/26/2022, 12:56 AM
Is this your first time deploying Airbyte: Yes OS Version / Instance: Mac OS Memory / Disk: 16Gb / 512 GB SSD Deployment: Docker Airbyte Version: 0.35.59-alpha Source name/version: Shopify 001 Destination name/version: Local CSV Step: Setting new connection, source / On sync Description: I'm trying to sync for the first time and the process ends in an error. requests.exceptions.ConnectionError: HTTPSConnectionPool(host='mystore00123.myshopify.com', port=443): Max retries exceeded with url: /admin/api/2021-07/checkouts.json?limit=250&order=updated_at+asc&updated_at_min=2022-03-01&status=any (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f8582012850>: Failed to establish a new connection: [Errno -2] Name does not resolve')) 2022-03-26 003043 INFO i.a.w.DefaultReplicationWorker(lambda$getReplicationRunnable$5):305 - Total records read: 0 (0 bytes)
Hi, Can anyone help with this? I have a demo coming up on Wednesday for using airbyte with Shopify
The connection tests failed. ConnectionError(MaxRetryError("HTTPSConnectionPool(host='mystore00123.myshopify.com', port=443): Max retries exceeded with url: /admin/api/2021-07/shop.json?limit=250&order=updated_at+asc&updated_at_min=2022-03-01 (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fd0609fb6d0>: Failed to establish a new connection: [Errno -2] Name does not resolve'))")) This is what I see when I run the connection test from the source tab.
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Augustin Lafanechere (Airbyte)

03/28/2022, 4:31 PM
Hi @Tarun Anand the error is explicit:
Name does not resolve'
. It means your store url
<http://mystore00123.myshopify.com|mystore00123.myshopify.com>
is invalid. Thank you for demoing Airbyte to your colleagues!
If you have follow-up questions, please post on our Discourse forum, we're migrating our community support there.
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Tarun Anand

03/28/2022, 5:08 PM
Augustin, thanks but that URL is valid and works well (though its a demo store) Screenshot below... The site is hosted on HTTPS