Good Afternoon, we are trying to set up a subscription to Airbyte Cloud, but after putting the card information in and getting a green checkmark from the stripe interface, the subscription does not seem to register in Airbyte we are still getting the "Subscribe to Airbyte today" screen. Please advise.

can only organization admins see the billing page in airbyte cloud? We’ve run out of credits and i’m trying to add some. I do have admin, just not organization admin.

Hi, we are running some POC on Airbyte cloud and its bit slow. I wonder if there is a way to increase CPU/Memory on the node level?

Hi is it possible to set up open source cloud free version of airbyte to transfer data from Big query to Postgres? I want everything to be done locally without any extra cloud costs.

#C039Y6EGTGV Is there anyone that can provide pricing guidance for the Cloud Team version of Airbyte? I've filled out the contact form but not heard anything back

Hi, in Airbyte Cloud is it possible to sync only the raw data without automatically de-nesting JSON fields? This is happening with source Hubspot. E.g. for Hubspot "Contacts" stream, the

properties

field is automatically de-nested.

I’m considering Airbyte Cloud for our ETL needs, but it’s not clear to me if there is a free sync period for new connectors added after a free trial ends. Most ETL providers offer a 7-14 day free period when syncing a new connector to ensure billing predictability, so I’m curious how Airbyte handles this. Thanks!

Currently running OSS and considering possibly upgrading to cloud edition within the next 6-12mo. Can someone reach out to me about some pricing questions?

We are planning to subscribe for Airbyte Cloud with $10/month. Does it mean we can only use 4 credits and purchase additional credits as required? Or the bill be invoiced as per usage at the end of month?

Hello everyone, I've been looking for answers online, but I haven't been successful. We're going with the Airbyte Cloud with $10 a month base price plan which includes 4 credits. What happens when we consume those 4 credits? I understand that additional credits will be automatically charged at the standard rate (2.50$). My client is asking if there's a way to implement a hard stop when credits are depleted or we have reached X$ of additional costs? I see I can set up alerts to control excessive costs, but he'd like to ensure there's no possibility of unexpected charges beyond a certain limit.

Hi everyone, How can I change this initial email address? It currently shows the old user email as the default. I tried using another admin account to make a subscription, but it still displays the old email. I also attempted to update the organization's contact email, but it doesn't seem to reflect the changes. Thanks!

Hello, I'd like to make sure I understand the pricing system: I have 400 free credits at the beginning, then as soon as I use them, the price increases to 4 credits for $2.50 (6 credits = 1 million lines processed via API). Is that correct?

Hello, Do we have a pricing plan to refer for mappings?

Planning to buy airbyte self hosted/ cloud version but have identified a major issue in the mongodb source connector, issue is related to airbyte not capturing updates in CDC, have also raised a ticket on github (https://github.com/airbytehq/airbyte/issues/55910) please see if this can be resolved.

Hello! We are using Open Source Airbyte in our company, we always face some issues with fixing errors in some connectors whether it's API version depreciation or now there is an issue with upgrading airbyte version to 1.0. I wonder if Airbyte Cloud/*Enterprise* will make our work easier, wouldn't need a lot of support from our side? Can anyone help understand benefits of Airbyte Cloud/*Enterprise for a company. Thanks!*

Hey team! 👋 We’re evaluating Airbyte for CDC use cases and are considering both the Cloud and On-Prem deployment models. We want to make sure we fully understand the security posture.

Hi Everyone, Does anyone know how to get any of the following documents in Airbyte cloud?

- Master Service Agreement (signed)
- Order Form (signed)
- Terms of Service - ad a PDF document

Hello! 👋 I am the main data practitioner at alohas.com. We are considering consolidating all our data ingestion in Airbyte. Based on our current needs and estimations, we might need more than the free 400 credits to do the initial sync. Is there a way that we could talk with sales to see our particular use case? Thanks! 🙂

Hey can I talk to sales today about upgrading to teams?

Hello, I am working with Airbyte cloud and we have some unexpected cost infers by Airbyte due to unintentional data quantity processing. Furthermore, the actually data loaded into our destination is way less than the amount that is appear on the stream console but we still get charged for the bigger number, is there anyway that we can work this out and possibly not get additional charged for this? Thank you for you help.

Hello. Been using Airbyte and adding to the stack for 2 previous companies, now in the 3rd one I encountered some issues while setting up our Workspace / issue with our Cloud Account subscription and need the help from someone from Sales to go through the situation and decide what to do if possible. Thanks in advance

Hey can I talk to sales today about upgrading to teams? And how much will that cost?

How much would it cost to do Quickbooks online invoices incremental append sync at a faster frequency than 1 hour? Can I talk to sales?

hello there, Im using Airbyte Cloud I got an issue with data sync issue on production due your new deployment of BigQuery Connector Version 2.11.0 i've send an email for support but got no respone yet if there is any one from Airbyte helps me please

We are currently migrating the data sync from Mongo to BigQuery to Airbyte, but we've encountered an issue with data loss. We performed an emergency refresh, but data is still missing, and the missing records have ingestion timestamps both before and after the refresh. Could someone help confirm and look into this issue?

hello team , I am looking to experiment with airbyte embedded with OSS installation i was experimenting with. is that a possibility ? or do we need to have a paid account in airbyte cloud to do this test ?

Hi team, we’re seeing abnormal credit usage and have already submitted an S0 ticket (after two S1s) but haven’t received a response. Our account is at risk of suspension on June 11 per invoice notice, would appreciate urgent support or escalation. Thanks!

Is it possible to extend the 14-day trial? Our trial period got burned up trying to resolve failed syncs from one of our sources which produced no useful data.

I’m using Airbyte Cloud and encountered an issue while updating the webhook URL. The test passed successfully for "Failed Syncs" notifications, but the same URL failed when testing other notification types.

We have been billed incorrectly on our most recent invoice which has led to our virtual card hitting a limit and failing the payment. Please can someone reach out to me asap to resolve the issue