Stacker Customers

start an intercom chat thats the primary customer support system

Stacker_Screenshot.JPG

Yep, go into edit layout. Click that section. On the left you will see a menu for Contact. When you hover you will see a pencil icon, click that. You can choose the number of columns in there.

It should look something like this (but my section is called Details)

<@U022US4CCN5> I don’t think that you are able to put the field label in line with the data as per the example on the website. <@U027FF5T0C9>??

<@U012NU0J53P> That's what I originally tried to do, but to my surprise it doesn't work. Even with the slider set to 1 Columns, Stacker still displays the field description and data on top of each other instead of next to each other like in the example.

Ahhh, OK, so you want the label inline as well. Yeah not sure how to do that.

<@U02NGG57E12> <@U022US4CCN5> I am 99% you can't

I had the same question, I believe the UI is a bit "fake" on the website as there was something I tried to do about 6 months ago that also looked awesome

CSS inline.png

Hey folks, thanks for sharing your thoughts, as well as expressing your concerns. Our intention is to be as transparent with you as possible. That’s why I feel it is important that you call us out when you feel we haven’t been holding up our end of the bargain.

You are correct, it isn’t possible to choose that type of layout out of the box. We will definitely look to give you more out of the box styling options in the future. We should definitely make it easier to style layouts, but it is possible to do it now with the custom CSS feature.

I’m no CSS expert, but here’s a rough sketch of what I did on my test app.

To do that, I needed to target the correct &lt;div&gt; element
```div[label="Email address"] {
flex-flow: row;
}```
This put the label and the value in one line. I needed to do a bit more tweaking to the line-height and min-width fields to get it spot on.

image.png

Can I also call you out on these nice looking colour bars at the top of the kanban board which is also not yet possible?! :wink:

<@U02E83Q2J7M> you absolutely can, thank you! These are indeed some sweet looking kanbans. Making them prettier is on our todo list, but I’m not sure exactly when that could happen. Thank you all for your reports. We will be changing both screenshots to reflect what is doable out of the box with the app.

I realize that the ultimate reason for reporting these was because you want these features in Stacker. Your voices have been heard, and we’ll take your requests into consideration when improving our app.

If you have any further feature requests, you can file them at <https://stacker.canny.io/feature-requests>. That way others will also be able to vote on the feature request.

Awesome, thanks <@U02N890SW84>, really appreciate the thoughtful reply. And yep, keenly waiting on that feature as highly requested in my team :slightly_smiling_face:

Screenshot 2021-11-26 at 15.06.15.png

Hi Jules, you need to toggle on any new tables and field that are added in  -

<https://support.stackerhq.com/hc/en-us/articles/4409598246675-Enabling-tables-and-fields>

Hi <@U02P2LJ9ZNE>! Where exactly would you like to show it?

Somewhere on every screen - e.g. next to “powered by Stacker” but in any case as part of the footer

Thanks for letting me know. While this isn’t possible out of the box, it might be doable with a custom script (JS). If you can write a script that adds your text, we can add it to your app.

Yup, doable through JS. I’ve done that for some clients.

<@U02N890SW84> Hi Seb since I’m not a developer (by the way the reason why I use stacker), I have no idea how to write the script. Do you have an expample on which I can build my own Trademark?

Hi <@U02P2LJ9ZNE>, unfortunately not, but that’s why we have Stacker experts that can help. You can recognize them in Slack by the medal (:first_place_medal:) emoji next to their name, like <@U0146FKFCKE>.

<@U01G6KB734Y> The workaround is simple, really. You need to have another field of type “formula” which checks if the checkbox is checked, and use that field in your Stacker conditional rules.

Because formulas are calculated when the record is saved, the section will disappear *after saving*.

Will this take affect immediately or only after Stacker has updated every ~15 min?

Hidden.mov

<@U01G6KB734Y> It will be hidden immediately after saving.

<@U0146FKFCKE> neat solution!

<@U01G6KB734Y> It’ll be indeed take effect immediately after saving, because when Stacker updates a record, it also refreshes it, and automations are instantaneous so the result is immediately visible. :slightly_smiling_face:

Hey <@U02G29N5Y9K>, thanks for the question.

Not doable right now, but we are working on features that should make this possible. You can vote on the feature here too: <https://feedback.stackerhq.com/feature-requests/p/sub-menus-from-other-tables>

As for the workaround, could you please tell me your use case? We might be able to work something out.

I have 2 tables: (1) Training Assets, and (2) Training Programs.

It’s a many-to-many relationship. But I want to have a section in the NAV called “Training” and put both under it.

Any ideas?

Would it be feasible to have a single table that would contain both, and then have multiple views that show only relevant fields?

From what you said it sounds like a no, but perhaps worth checking

I thought about it…but the challenge would be - how do I make the data show up on this table?…without using Airtable automations.

Fair point, and unfortunately I don’t have a great answer for you—sorry about that. Perhaps one of our Stacker experts will have an idea or two

It’s my pleasure. We want to make sure we’re building an app that you folks will want to use, so all feedback and feature requests you give us are very valuable. Thank you for making an effort to tell us what works for you, and what doesn’t.

<@U02N890SW84> +100 for this.  I’ve long wanted a “More Options” top-level section that has sub-menus that link to lesser-used tables (e.g. settings tables, etc)

I would also really like to be able to do the opposite, so make a sub-navigation item into a main navigation item. This is because I have one Airtable table which holds x2 distinct data sets (have them in the same table for ease), and it’d be great to use the filters then display as separate main nav items.

Overall, I feel like the navigation menu is too restricting, it’s one of the things that forces us to think our database design differently. I wish a “page” wouldn’t be restricted to one “table”. I wish I could display data from different tables in the same page, and I wish I could have pages that aren’t related to any table. I wish for flexibility.

This is all great feedback—thank you folks.

<@U02L0AH2DHV> Thanks for your question—I totally see how this could be useful. There is no direct and easy way to do this, though I think a workaround should be possible.

There might be a few ways to do this, but this is my idea. What you would do is:
1. Create a specific <https://support.stackerhq.com/hc/en-us/articles/4409591860243-Set-up-User-Roles|role> for this type of users, for example “POC Admin”
2. When setting up <https://support.stackerhq.com/hc/en-us/sections/4409597752339-Permissions|permissions>, make sure POC Admin can read and create the Users table. You can set up the permission so that they only see records from their own company
3. Create a <https://support.stackerhq.com/hc/en-us/articles/4409799378835-Auto-filling-values-into-create-forms|custom button> that would autofill the company based on the user’s company: 
4. In the Create form, <https://support.stackerhq.com/hc/en-us/articles/4409598237075-Using-conditional-visibility-in-your-app|hide the company field> so the POC Admin can’t change it
The POC admin should now be able to create new users for their own company. The new user should then be able to register themselves on the next data sync, probably in 15 or so minutes.

I realize this is a lot of work for what seems a simple task, and we will definitely look into making permissions easier and more robust.

Please also consider allowing a user to be assigned to multiple roles and to be able to specify multiple roles that are able to access any given layout.  I think you were on the right track with the short-lived release a while back of a new method for defining roles and permissions but that roll-out was retracted. What happened?

Hey <@U018GV7AYUV>

I appreciate your honest feedback. We definitely want to allow multiple roles in the future. I believe the roles and permissions model you’re mentioning is live for any new workspace, while the migration of older ones is a trickier affair that needs a bit of manual work. We’re working on automating this migration process. :slightly_smiling_face:

Yes, the latest version only allows single table for user. It's extremely confusing since there seen to be different versions now, Stacker classic, Stacker X and new version for some features in Stacker X. :woman-shrugging::skin-tone-4:

Yes it is very confusing! Especially as I changed my whole data design to work around multiple user tables! What I'm hoping is the plan is to reintroduce multiple tables (fingers crossed), and if that is the case what the timelines might be.

Role based on field.png

Hey <@U02E83Q2J7M> <@U01QZ40HRFW> <@U02E83Q2J7M>

Thanks for expressing your concerns so clearly. I’ll try to address all of them, but please call me out if I miss any.

*User model - latest version*
The latest user model is based on roles and permissions, and works from a single table. The idea is that you have a field that defines the user’s role. You can then set a conditional automatic role assignment based on that field. I’ve attached the screenshot to show what it looks like.

*Multiple user tables*
Looking at the feedback we get from customers, it seems clear that you folks like the ability to have multiple user tables.

We believe that the new system should make things better and easier without multiple tables, and that (in the near future) you should be able to do pretty much most of the things that you could until now.

Having said that, I would love to understand why you feel having multiple user tables is useful to you, as opposed to having one table with role assignments.

*Multiple versions of the app*
I completely understand where you’re coming from. We’re working hard to make a model that will be definite and one you can rely on for years to come. It will take us a bit to get to that point, but I believe it will be worth it.

As we build solid migration tools, we will get in touch about app upgrades—you can use your apps as they are until then.

As your apps make the switch to newer models, we in the support and success teams are happy to help you navigate through any changes, and come up with solutions that will work for you. I realize some transitions might not be as seamless as we all would want, but you will not be left in the dark to figure things out on your own.

<@U02N890SW84> Thanks for the very clear answer, it’s much appreciated.

To give you some context on my particular situation, we run an events business and have x3 sets of “users”, each who access Stacker - staff, clients and speakers. As each of these have very different data models, they are in different tables in Airtable.

To get this to work with Classic, I had to put in place a horrible hack, where I synced all x3 tables to another Airtable Base, then synced back to another single Stacker user table. This was cumbersome and also the Airtable Base sync times are unreliable at best! This then caused further problems when combined with the Stacker sync times, with it being impossible to tell when a user was able to access Stacker.

So when I saw that with X you could use multiple tables, that made me very happy! Now with these changes it’s making me a bit sad :cry:

I will of course test the new implementation and see how I can make it work for me, but I will say this is the one occasion where I’m a bit disappointed with Stacker. This change seems to have been made without clear communications. I think it’s important to remember that may of us design our data around working with Stacker, so fundamental changes like these should really be communicated in advance if possible, and preferably with some pre-change consultation! :wink:

<@U02E83Q2J7M> thanks for sharing your use case, and for giving me candid feedback. In the future you should not need to have such a convoluted user setup, but I don’t have exact details for you just yet.

As for the lack of clear communication, we hear you, and we’re working on it. This is by no means an excuse, but clear communication and feedback require quite a bit of effort and preparation. As we hire more people, this will become easier because the workload will be spread across the team.

An example of these efforts is a post from our (wonderful) <@U027FF5T0C9>: <https://stacker-customers.slack.com/archives/CMZK26G76/p1638959820068300>

While I can’t promise every single thing you suggest will be implemented, I can assure you that it will be heard and considered.

Thank you <@U02E83Q2J7M> for all your feedback – I definitely echo <@U02N890SW84>'s sentiments here. When we revisit the model it would be really great to have a conversation about it, plus ask you and other customers to have a look at some designs and prototypes. We definitely want you to be part of the conversation!

Excellent, thanks both, I appreciate the response :) And I don’t want to sound overly negative, I think you guys are doing a great job and overall the product is fantastic so keep up the good work!

Hi <@U02E83Q2J7M>,

I'm Sze Wing, a Product Manager at Stacker.

Are you keen on jump on a call with me later this week or next week to discuss how Stacker X has been for you - as someone who used to use Classic? You can book a call with me here - <https://calendly.com/szewing/30min-1?month=2022-02> :slightly_smiling_face:

There is no way to do this right now, but I absolutely see where you’re coming from—it is a great idea. A few of us on the team also expressed the desire to have this in Stacker, so I believe it will certainly happen at some point.

I’ve also created a <https://feedback.stackerhq.com/feature-requests/p/ability-to-create-new-records-within-the-create-form|Canny feature request> entry that you can vote on

Hey <@U029ZMZ861Z>. Thanks for raising this. It is possible that this bit of documentation is slightly outdated. I’ll confirm this and we’ll update the documentation as soon as we can.

In the meantime, you should be able to target the logo with
```img[alt="Workspace Logo"] {

}```


<@U029ZMZ861Z> what exactly are you looking to do? We do not have any open API endpoints yet, and what you can do with JS is limited.

I’ve been wanting to have access to this information for more than 2 years now.

<@U0146FKFCKE> What would having access to it allow you to do? I’m trying to better understand your use case.

Explained this there recently:
<https://stacker-customers.slack.com/archives/C026T10EBFZ/p1634644006145000?thread_ts=1634640659.144700&amp;cid=C026T10EBFZ>

Thanks, and sorry for asking you to do double work. I should have been more aware of past conversations!

Yes, we also would like to be able to know who is logged in so that we can show certain fields for example. It would also be great to be able to manipulate the DOM based on what user is logged in

It has indeed been fixed—we can clone apps again.

Also - if you’re not using the loop function ,then you need to specify the index (e.g. - {parent.0.child})

I found the process of including data from linked records to be pretty unintuitive - as <@U018AL5U830> said, you need to get savvy with the loop function. Josh from documint was super helpful in showing me how it worked and once you understand the flow it's simple to replicate

Documint support hasn't responded to my queries :woman-shrugging::skin-tone-4: and the documentation is not very clear either.  <@U018AL5U830>’s tip worked. :raised_hands::skin-tone-4:

<@U018AL5U830> I believe you can do something like that in Airtable directly. At least, you can do it for the “Modified at” data type, while selecting some fields as filters. I expect the same to work for “Modified by”.

Yes I know this can be done for airtable users, but I’m hoping to find a way to do it for Stacker users. Am I missing something?

This is not possible from the last time I checked for it: <https://stacker-customers.slack.com/archives/CSMQ6CB7Y/p1634060374332000>

Ah, true, it’s because all changes are made using the same airtable API key and therefore are considered changed by the same person, I had forgotten that. So, I don’t see any way of doing this right now. :confused:

As <@U0146FKFCKE> said, no way of doing this right now, but something like this might be doable in the future.

Custom CSS is indeed the only way right now. You can vote on the feature here: <https://feedback.stackerhq.com/feature-requests/p/larger-long-text-field>

Hi <@U01QZ40HRFW> The user table should refresh along with the data, so up to 15 minutes. I would love to take a closer look at what you’re seeing. Could you please give me more information, like the app URL, in a DM?

<@U02N890SW84> out of interest, is this timing issue resolved by the latest version of user access? So was this specific to the initial user access implementation (with customer access) or is it still the same with the latest implementation?

Hi <@U02E83Q2J7M>

It is possible that due to caching the user will not show up after a data sync. In these cases, reloading the app helps show the new user. This is what happened in Ruchika’s case as far as I could tell.

The sync from Airtable is still around 15 minutes, though the new user model makes it possible to manually invite users directly from Stacker when the user table sync option is set to manual.

<@U02N890SW84> I’m having a similar issue, but refreshing the whole base didn’t fix it, neither did refreshing the Stacker page.

And it’s been way more than 15mn.
Could you report this as a bug? I believe it’s a regression, it didn’t use to behave this way.

Still empty on a new app that was created 30mn ago, no matching users although they’re displayed correctly on their list page, so they’re being found, but not displayed in the “All customers”.

Adding another user, it was synched a few minutes later. So, for me, the issue happened during the first sync.

<@U0146FKFCKE> I kept seeing the same behaviour, <@U02N890SW84> suggested reloading the app to clear cache and that worked everytime

I think my issue was sligthly different, probably a mixup of two different problems :smile:

Hey <@U01QZMEN0CD>,

Ah, rich text editor for Google Sheets would be great. Alas, we do not support the rich text editor for Google Sheets just yet. I’ve created a <https://feedback.stackerhq.com/feature-requests/p/allow-rich-text-for-google-sheets-fields|Canny feature request> that you can vote on.

Ah thanks Seb, interesting limitation! Wasn't aware

CleanShot 2021-12-14 at 10.10.22@2x.png

I have a conditional marker on the card itself, so for example if a concert is sold out itll mark the card in the bottom right

Hi Peter, feel free to add it to Canny anyway. If we find a duplicate, I believe we can merge the threads. Good to get this information down regardless.

Can’t the Filters help there? Or do you need filters that are dynamic somehow? Or did I misunderstand you use case?

CleanShot 2021-12-14 at 16.49.39.png

CleanShot 2021-12-14 at 16.50.12.png

A CSS Hack might be a little too tough because the lightbox image calls a lower res thumbnail than is capable of being displayed full width

Hey <@U01B1LTTYQJ> — not doable right now but we do have a <https://stacker.canny.io/admin/feedback/feature-requests/p/more-configuration-options-for-cover-images-and-profile-photos?search=image|Canny feature request> for a similar feature. I’ve added your use case to that feature request.

Fwiw, I know that CSS is fairly basic on the “writing code” spectrum, but I must start here from a time vs. impact vs. cost perspective.

<@U022X559A14> I’m a dev and I haven’t done that for several reasons :
• CSS classes change, unfortunately, it’s unreliable. Any cheatsheet written 6-12 months ago would not be fully valid today. While Stacker tries to keep classes that were defined previously, it’s not fully reliable. I do not know if 1% or 20% or css classes change, causing regressions, but I know it happens from time to time.
• it’s usually just faster to simply look at the code and find the class I need that finding the equivalent in a cheatsheet, assuming the classes do exist (they don’t always)
• it’s a work in progress, I often ask the Stacker team to add new CSS classes for some components that don’t have any and are therefore really hard to target
So, i’m kinda aware that any CSS I write today might break tomorrow. It doesn’t happen so often though, I’ve written CSS a year ago that still works fine today. :)

Hey <@U022X559A14>, We will look into having more styling documentation next year. What specifically would you like to see?

<@U0146FKFCKE>, I agree with you—we can and will be more customization friendly in the future.

<@U02N890SW84> I think people would like to see examples of what’s possible, not only to prove them that it is indeed possible, but also how to do it and inspire them, give them ideas.

Also, what I would personally like very much is for CSS classes to be systematically added, because asking for them to be added is time consuming and ineffective. Any element should be up for being customised, and CSS classes are the easiest way for that. And, sometimes, it needs to be smart, like for tabs, having both CSS classes for the tab’s index and the tab’s name would be useful for variety of reasons. Most of the time, a static CSS class that doesn’t change is good enough, though.

<@U02N890SW84> I think the top of <@U0146FKFCKE>’s second post got it - I’m pretty quick at picking stuff up, but don’t have explicit experience building my own CSS before (Webflow is the extent of my experience). Show me the basic frameworks, and I can run.

To be completely honest, all I’m looking to do is match the button colors and fonts to my website and emails. The PM in me _would be surprised if this wasn’t most of what the CSS-shy folks wish they could do_. Show me how to change those elements, and you’ll probably give me enough of the mental models necessary to go and play with the more advanced stuff.

(Tangent: Making CSS feel easy would be a very cheap product-driven growth test. Pro would look much more attractive if CSS didn’t seem so knowledge-prohibitive.)

<@U022X559A14>
Perhaps the advanced button color matching and the font is something we could have as an appearance setting in the future, rather than asking you to enter custom CSS.

You can already choose the color of the buttons and UI elements in App Settings &gt; Appearance, but the color choice is basic. I understand how this might not be enough for companies with very distinct color schemes.

Perhaps there’s something we can do for you here. Can you please reach out to <mailto:support@stackerhq.com|support@stackerhq.com> with your color and font preference along with the App URL?

I asked for a similar feature (more Iframe controls) about 8 months ago, but so far nothing happened. I agree that it is important, for UX but also for security.

<@U027FF5T0C9> FYI :slightly_smiling_face:

Thank you for flagging – definitely an important one!

Hi <@U01CF17PYUE>

We do have a PostGres connector, so you should be able to use both at the same time. :simple_smile:

If you would like to try it out, send me your workspace URL in a DM and I’ll get that enabled for you.

Hey <@U022X559A14>,

Universal Analytics certainly work, but we can try inserting the GA4 script to see how it goes. I can’t guarantee it will work, but we can certainly try.

I don’t see why it wouldn’t. I would probably try to use GA4 first.

My early reading on GA4 is that it’s very reliant on creating events and putting them throughout your site/app. Some reading suggests that it doesn’t as easily/clearly break out things like page views compared to UA.

I guess this begs another question, which is around what we can/can’t implement from a tracking perspective in Stacker. It’s basically just page view tracking, right? Can’t put events on buttons, etc.

From my understanding, page views don’t work properly anyway using Stacker, because it’s a SPA and doesn’t do a full page refresh between page transitions.

And GA4 does automatically catch a lot of other stuff like clicks on links and such, which are a pain to configure on GA3.
If you want to go deeper into tracking, you must use GTM, which will load GA, and on GTM you can define advanced tracking.

<@U0146FKFCKE>, any ideas on how to avoid having multiple page_view event fires when there is nothing happening on the site? I was thinking if that second checkbox would help..

Hi Augustin, Our engineering team are aware of this and have informed me that this does not affect Stacker or your data.

<@U01BA5BFZAN> a bit more info: the only service we use that uses Log4j is ElasticSearch, and the parts of ElasticSearch we use are not affected by the security flaw.

<@U01QZ40HRFW> I experienced issues migrating CSS from customer access to Appearance. The solution the stacker team offered was to return it to customer access for it to be effective, so I'm assuming its a bit risky to migrate it currently! I've kept all my apps CSS in customer access

<@U01QZ40HRFW> Migrating the CSS will bring over your CSS code, but as <@U02G1V7KTB6> said, it is possible that it won’t be applied. If that happens, we would love to take a closer look and see if we can make it work.

Having said that, I would recommend doing the switch after January 5, because we are in code freeze now and can’t deploy potential fixes.  If you would like, I can remind you on January 5 to try it and we’ll then work together to make sure you’re smooth sailing.

<@U02G1V7KTB6> hmm.. okay. Thanks. It's not that important, I wont risk it then.

<@U02N890SW84> Thanks for the help, I think I'll just wait on it

Alright. I’ve set a reminder for myself on January 5. I’ll get in touch then :slightly_smiling_face:

Screen Shot 2021-12-17 at 6.49.27 pm.png

Hi everyone I am inserting data from Airtable using [] square brackets and stacker is turning it into hyperlinks

ie the text above is supposed to display: Wheat Flour [Vitamin (Thiamin, Folate)], Cheese (Milk, Salt, Culture, Enzyme, Water, Vegetable Oil, Milk Protein, Potato Starch, Emulsifying Salts (341, 399), Colour (160a), Anti Caking Agent (460, Tapioca Starch), Preservative (200)), Water, Ham (14%) (Meat Including Pork (56%), Water, Starch, Salt, Soy Protein, Emulsifier (450, 451, 452, 508), Thickener (407a, 1412, 407, 415), Vegetable Protein Extract (Soy), Fermented Rice, Pork Protein, Potato &amp; Citrus Fibre, Yeast &amp; Vegetable Extract, Antioxidant (301, 316), Acidity Regulator (326, 262), Dextrose, Sugar, Maltodextrin, Canola Oil, Sodium Nitrate (250), Smoke Flavour, Honey, Spice Extracts), Bbq Sauce (8%) (Tomato Paste, Sugar, Water, Cornflour, Acetic &amp; Citric Acid, Salt, Glucose Syrup, Colour (150c), Pectin, Spices, Tamarind Paste, Yeast Extract, Onion), Salami (6.0%) (Meat (Beef, Pork) (95%), Salt, Sugar, Garlic, Dextrose, Antioxidant (316), Preservative (250), Acidity Regulator (575), Smoke Flavour, Spices, Starter Culture), Tomato [Citric Acid], Bacon (5%) (Pork (70%), Water, Salt, Mineral Salt (451, 452, 450, 508), Antioxidant (316), Flavour Enhancer (621), Preservative (250), Soy Protein, Vegetable Gum (407), Starch, Sugar, Smoke Flavour), Pepperoni (3.0%) (Beef (70%), Pork (20%), Salt, Chilli, Sugar, Garlic, Spices, Antioxidant (316), Preservative (250), Starter Culture), Canola Oil, Sugar, Yeast, Salt

you can see the square brackets have turned into hyperlinks

It’s because it’s considered as Markdown. `[label](<https://xxx>)` is a markdown link.