Hi Ops People! My experience has mainly been in a Centralised Ops model (i.e. traditional departmental model) but I have been thinking that for certain businesses, a Decentralised model (i.e. Ops spread out into business units) could be more fitting for certain organisations I was wondering if anyone had any thoughts or experience with this?

Hello! Is there anyone here working with a healthcare recruitment agency or platform - thinking Patchwork, or similar? I'm looking into different recruitment pathways to source staff (mental health) and would greatly appreciate some input from someone on that side of things. TIA

Hey all! I'm in the early stages of validating a product idea and am looking to conduct some initial user research. If you work on multi-person projects, and have 5 mins to spare, I'd love your input in this survey 🙏 Any questions just let me know!

Hey all, we're growing past the point where handling IT (basically staff laptops) between our Ops and Tech teams makes sense. Our main requirements are: • New starter hardware set up (Windows / Mac) • Hardware troubleshooting • We use G Suite / Slack / Atlassian but other than setting up users we don't really need too much expertise in any of these. Anyone know any good IT firms for stuff like this? Or other ways of solving?

hey all! Happy Monday. Can anyone recommend any health insurance providers for a company of 10 people? 🦠💉👩🏻‍⚕️

Hello everyone! Looking for a PEO in the US to employee 3 US employees. We have been using Oyster so far, but are setting up our US entity, bank account, option agreement, etc. We need the PEO for payroll, benefits (read: healthcare), etc. I've used Trinet in the past, but they now have a 5 employee minimum. Thank you in advance!

Hey all, Does anyone have a trusted person-in-a-van to do random deliveries, collections and removals? I need some furniture picking up in hackney tomorrow and delivering to Tottenham! F

hey! quick question: does anyone have shopify address validator apps/plug-ins they recommend? Having address issues on checkout - so looking for ways to auto-fill addresses if postcodes are provided etc. Thanks!

Hello everyone. Is anyone using Perkbox and can recommend (or not)? Thanks! Fred

Hi all, I was looking at insurance firms today to sort for 2022 when we go live, we are a B2B Marketplace. Anyone got any good recommendations? Thank you

Hi! Has anyone organised a management retreat that would be willing to share their experiences? We’re hoping to spend 2.5 days focusing on: Values / mission Finding our why Product strategy Our market + some fun Also looking for facilitators to help run specific sessions! I have a few in mind but would love to choose from a pool. Any recommendations v v welcome!! Thanks

Good morning, I wasn't quite sure where to post this but looking for some advice. We are thinking about looking for a role to help with some legal admin/GPDR/data requests/filling out DPIAs - maybe even helping with writing our tenders. Currently I do a lot of this or delegate to some of our Support team. Wondering what roles people have in their business for this? What job titles exist? Another thought we had was could this tie with an Office Manager - who can help ensure office policies are being followed. Happy to clarify more if anyone is happy to chat.

@quiet-orange-43581 - Customer Service benchmarking. Hi All, I've recently taken on the management of the Patch Customer service team. Internally a lot of their metrics are at or above target. However I have no reference to what good/ acceptable is. Does anyone have any experience/ references/ material to help me? KPIs include • CSAT - Customer Satisfaction • FRT (first response time) • NPS • Team utilisation • Contacts rates (customer contacts per orders) • Refunds

Hi all, QUICK SLACK SURVEY TIME! I'd really love to know what your company does with regard to the Christmas holidays by way of emoji vote - do you stay open between Christmas and NY (🎄), close for the holidays (🎅) or does it depend (🤷‍♀️)? We are a super small service-based startup in our second year so we've taken action based on what we've got going on with clients, but as we grow I'd like to develop a policy so our employees can plan around it and I'd love to know what you guys do!

Reposting here in case anyone is able to help. 🙏 Merry Christmas Eve! 🎄

Merry Christmas, everyone! 🎄🤶

Hey All, Happy New Year! I've been tasked with improving the scope and workflow of our continuity planning and I wonder if anyone has had any experience strategising this? Thanks 🙂

This might be relevant for the people looking into GPG and the ops salary survey: https://docs.google.com/spreadsheets/d/19h0WT9Xjf9ncNmJDWpd8fzz7YnB37nemDnxKSO0EE8o/edit#gid=1664289965

Happy 2022, folks! 🎉 Hopefully everyone had a good break and came back to work refreshed, rested, and as energetic as one can be after this eating marathon 😬 (Personally, I'm now on diet until Dec 2023...) Raising my third cup of ☕ to an(other?) operationally efficient year for (and with) all of you, wonderful Ops Stories people! ❤️🤗

Hey all! I'm looking to speak with someone who's heading operations at a US based startup that has a subsidiary in the UK... 🙏

Hi all, we’re looking for several senior Ruby engineers. I’d rather avoid agencies if possible. It would be great to hear of other methods used to successfully recruit for this type of role e.g. forums, networking events, recruitment platforms…

👋 Hi! Has anyone organised an offsite in Italy has some good contacts for a  live communication agencies to help to organise it?

Hello Everyone! 👋 Looking for a photographer to take some new portraits of our team., ideally based in London. Nothing too corporate nor too gimmicky/trying too hard to look cool, need that in between sweet spot. Happy to give the photographer some freedom to figure out what they think would work best. Thanks! 📸

hi all! Was hoping the wonderful Ops Stories community might be able to help me out with a bit of primary research I’m doing. I’m trying to test some beliefs I have about how British technology companies offering EMI options treat them when it comes to certain key provisions, particularly the impact of Good/Bad Leaver provisions. If anyone here works for a company that grants them EMI options, it would be really great if you could spare 2 minutes to fill in a very short (at most 6 questions) anonymous survey! https://forms.gle/BA4CKAKZ3jntrY3y7

Happy Monday all! A random, general one - wondering what metrics people use to prove impact for their Ops function? There are a few key company level metrics which I regularly report on, but these are cross-functional and are more reflective of our performance across the business. For operations specifically, OKR performance is my go-to (alongside customer support metrics as this also sits in Ops), but wondering if there are any others that people use?

Hey all — niche ESOP question if anyone has expertise: Is an employee allowed to exercise their options multiple times from the same agreement? We have a current employee who wants to exercise what they’ve vested so far, but plans on staying with the company and continuing to vest further (and would like to exercise again in the future). Is this allowed? Thanks in advance!

Hey all👋, Have posted in this channel before - but as we all know product-market fit is an ongoing thing. I am looking at speaking to people that work on multiple projects and varying tasks (basically everyone in ops) about their day to day task management. The calls should only take 30 minutes and will be informal conversations to understand more about people's day to day roles and ways of working. Would really appreciate anyones time. DM me or react with an emoji and I'll reach out to you directly. Thanks to everyone that has let me pick their brains so far!

Morning All 👋   Unmind is keen to explore becoming B-Corporation certified this year. Has anyone had experience going through the process, and would be willing to have a chat to me about your experiences (ideally in a similar size organisation, Series B,  approx. 180 headcount and growing across London, New York and Sydney)?

Evening all! We are looking to have a London presence asap for our business (current office in Edinburgh!). We probably only need space for 2-4 people for next 6 months and it won't be every day. Any recommendations for good short term/flexible options? Also if anyone is looking to sublet any space please get in contact. Location wise we are thinking Waterloo but open to others close to good transport links.

Hi all. Happy New Year! My name is Lara and I am the Operations Manager at DAME. Our mission is to make periods positive, and we focus on three key areas - sustainability, accessibility and acceptability. We are now working towards our B-Corp recertification and I was wondering if some of you would be available to discuss a few points on Supplier Diversity Policies or Programs, Supplier Ownership Diversity, Supplier Evaluation and Screening, or maybe to share a few examples on how you and your team have approached it. Thank you in advance. It’s a pleasure to be part of this community. Lara 👋