Stacker Customers

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Hi <@U01CGS2G35K>,

New Workspaces use a different user model that doesn’t have customer access.

You can’t enable it yourself, but you can reach out to our support to see if we can enable it for that Workspace.

Hi Seb, on my recommandation my client purchased a Stacker pro seat for 300$ / month. And you ask him to reach out to you "_to see if you can enable_"  a functionnality he paid for ?

Hey <@U01CGS2G35K>,

Thanks for expressing your concern. I’d like to give you a bit more background concerning my wording.

I’ve said “to see if we can enable it”  because we need to double-check their current setup and needs. If they have already fully set up the app, we might be breaking access for their users. I’m sure that you would agree that completely breaking the app wouldn’t be a good experience.

Without us seeing their setup and making necessary checks, I can’t say anything with 100% certainty. Of course, our intention will always be to help you do what you want and need.

Having said that, the reality is that this is a complex product under the hood, with many components heavily impacting each other. If I just said “yes we will do it” without checking their setup and their needs, I feel like this would be fairly irresponsible on my end.

The reason we often ask you to write in to support is because then we have a chance to assess the full situation and help you (and us) make the best decision for your apps.

I hope I’ve assuaged your concerns, but do let me know if you have any more questions.

OK it's clearer wrote like this. Thank you.

Still, to be honest, it does not make me confortable. Customer access is a central functionnality of stacker. It's like you're renting an appartment. And the owner says "_you need to reach out to me if you want to enable the roof. Because you know, I wanna make sure it won't break"_

<@U01CGS2G35K> I appreciate your openness. I’d like to clarify what Customer Access actually is, and see if you still feel the same.

Customer Access is a feature that’s available on Stacker Classic, and when enabled manually by us in Stacker X.

We’re moving away from that feature, and replacing it with the new user model. The new user model is intended as a complete replacement for the Customer Access, and should ultimately give you more flexibility to set up app users.

In your apartment analogy, turning on Customer Access would be an equivalent of moving into an apartment with new windows, and then asking for the windows to be replaced with the old ones.

Having said that, we acknowledge not all features that were available with Customer Access are available in the new user model yet.  Most prominently, open signup and sharing links. Those missing features are the main reason we still have the option to turn on Customer Access for Stacker X, and will continue to have that option until we have feature parity in both user models.

If you still have concerns, please do send them my way. I would like this community Slack to be an open and respectful channel where we feel comfortable, and can help each other.

Your feedback helps us incredibly, and we find it extremely valuable. In return, we’re hoping to give you an app builder that will help you do what you want.

I understand that this process isn’t always as straightforward as we all would want it to be. Due to technical constraints we sometimes have to take a few steps back in order to move forward.

Hello <@U02N890SW84>, nice to meet you again :slightly_smiling_face: I just joined the Slack
I am the person <@U01CGS2G35K> was talking about (thanks again <@U01CGS2G35K> for escalating this)

I sent messages to the support but they are making me doing round and round settings. They activated Customer acces , I sent the links of the app I need the passwordless option, but then they deactivated Customer Access while I did all the adjustment in term of access. It resulted in doing all the adjustment in the other way back...again =s

How can we proceed to activate Customer Access AND Passwordless together once and for all ? The follow up of this ticket on the support chat is very confusing

Thanks in advance for your support

Hey <@U02U744K9JQ>, I’ll double-check that ticket and get back to you as soon as I can. :slightly_smiling_face:

Hello <@U02N890SW84>, thanks for your reply I am looking forward to using it
It's really game changing for my future users

Hi <@U02N890SW84>!
just saw that Customer Success was back :slightly_smiling_face: do you know if passwordless is also back ?

Hey <@U02U744K9JQ>, thanks for checking in! We’ll be sure to update you in the ticket when everything is ready.

As opposed to making DNS changes to simply point other domains names to the primary domain name associated with the app?

I don’t see how you can do that without messing with DNS.

Here is what I’m trying to do now, using a DNS A, not sure if that’s the right way to do it.

I tried using a CNAME but the stacker app send back a 403 forbidden for security reasons

<@U02S14H6T26> I can’t share the exact specifics yet because of the fickle nature of development, but I believe it will come in the near future.

I can’t say with 100% certainty, but our intention is Q1

Unfortunately I do not, sorry about that!

Am I right to assume you’re talking about sharing links? If that’s the case, not yet <@U01CGS2G35K>

Screen Shot 2022-01-12 at 2.44.17 PM.png

Hey <@U022US4CCN5>, permissions can get quite complex, and are often quite hard to look into without seeing the complete picture. I would recommend you reach out to our support through the support widget (question mark icon), and we’ll be happy to take a closer look at this.

We’ll need:
• Support login access enabled. You can enable it by clicking your profile image &gt; My Settings &gt; Support login, and enabling the support login option
• Explanation of the issue. What you posted here should be enough.
Thanks!

Screen Shot 2022-01-14 at 4.46.57 PM.png

My guess is that Stacker's created by field needs to see and write to a text field. It can't write the name to a linked field (in the background airtable is writing a unique identifier to a column, and not the name directly).

<@U01QZMEN0CD> thank you, but I don’t think that is the case. I’ve gotten this functionality to work before with linked records.  An example would be a task list where the user creates a new task. The Created By field will automatically populate the “owner” of the task based on the user profile that is logged in rather than the user having to select themselves each time they add task.

<@U022US4CCN5> It looks like you’ve opened multiple threads about this, as well as a support ticket. Considering we have most information about this in a ticket, we’ll follow-up there as soon as we have a solution. :slightly_smiling_face:

I think the “Created by” field is what you need

This can only work on a form, not action button though

Thanks <@U01B1LTTYQJ> Do you know of any support articles, guides, or tutorials that would help set this up?

Hey <@U02MLE2LJD6>, thanks for the question!

Here’s a link to our <https://support.stackerhq.com/hc/en-us/articles/4412328252563-Created-By|Created By field article>.

Screen Shot 2022-01-14 at 2.19.02 PM.png

Thinking of permissions, too. <@U02H5RALT61> Maybe it only work for some groups and not for others.

This indeed usually points to the user not having the correct permissions. If you’re still seeing the issue, we’ll be happy to take a closer look. Just let us know by opening a ticket through our support widget, the question mark icon in Stacker.

<@U02RTQSAWAF> You can send them regular emails instead, just add a link to the /register Stacker page so they can register their account themselves, it’s basically what does Stacker with their own emails.

Hi <@U0146FKFCKE>, thanks! We got this suggestion as well, but after you open the “/register” link, you have to enter the email, and the same process repeats.

<@U02RTQSAWAF> And if you send the invitation email by clicking on the “Send welcome email”?

It’s the same outcome, all in all, it always gets sent by StackerHQ to the Customer.
a) [me] -&gt; click(“Send Welcome Email”) -&gt; Stacker sends email to the user with a link to set-up password
b) [user] -&gt; clicks (‘/register’) -&gt; Form with email entry opens up -&gt; enter email and submit -&gt; Stacker sends email to the user with a link to set-up password

Hey <@U02RTQSAWAF>, you can perhaps prefill the email in the registration form by using parameters.

yourcustomeraccesurl/register?email=<mailto:test@test.com|test@test.com>

Yes, I know that, but still on confirmation of the form, that “<mailto:Test@test.com|Test@test.com>” will have to receive an email with the activation link, which was the issue originally. I’d prefer to send out the activation link ourselves

<@U02RTQSAWAF> Ahhh, sorry for misunderstanding your use case—unfortunately I believe this is not doable.

That’s what I thought! Another alternative, which I heard from one of the support representatives was that we could configure our domain to be used for email purposes. What would be the process for that?

<@U02RTQSAWAF> You would set up your email with your provider, and then let us know the address through the support widget. :slightly_smiling_face:

So basically, we create a new email account, (e.g. <mailto:no-reply@ourdomain.com|no-reply@ourdomain.com>) and then just tell you the domain? Wouldn’t we need to configure our server to allow you to use the domain?

Or provide SMTP server credentials for your application to re-use

If you can create a new email account and send us the domain, we’ll then guide you through any other necessary steps. :slightly_smiling_face:

Not possible, but possible to build the link dynamically in airtable, using a formula field

Hey <@U0146FKFCKE>, we don’t have any documentation on Google Analytics 4 yet, but we can write one. Are you looking to find anything specific?

Basically the recommendation about how to setup things properly. For instance, I’m not sure if the custom JS should be in the “per-page script” or “one-time script” section. How to define the user ID, user properties, etc.

I figured some of those myself, but having official guidelines would definitely help.

Gotcha, thanks. Looking at what we have now in the backend, we usually just ask for the ID and then insert these scripts with IDs replaced.

*To be run once*
```&lt;!-- Global site tag (gtag.js) - Google Analytics --&gt;
&lt;script async src="<https://www.googletagmanager.com/gtag/js?id=UA-XXX>"&gt;&lt;/script&gt;
&lt;script&gt;
  window.dataLayer = window.dataLayer || [];
  function gtag(){dataLayer.push(arguments);}
  gtag('js', new Date());

  gtag('config', 'UA-XXX');
&lt;/script&gt;```
*To be run per page change*
```&lt;script&gt;
	function getUserid(){
	    try {
	        var studioUser = localStorage.getItem('studio_user');
	        if(studioUser) return;
	        var user = JSON.parse(localStorage.getItem('user'));
	        var sid = user._sid;
	        var recIndex = sid.indexOf("rec");
	        var recId;
	        if (recIndex &gt;= 0) {
	            recId = sid.substr(recIndex);
	        }
	        return recId;
	
	    } catch (e) {
	    }
	}
	
	var userId = getUserid();
	var config = {
	'page_path': window.location.pathname
	};
	
	if(userId){
	    gtag('set', {'user_id': userId})
	}
	
	gtag('config', 'UA-XXX', config);
&lt;/script&gt;```

I’ll put the GA script article on my todo list

<@U02N890SW84>, what user id is defined above?

Actually, just checked in console and found it. I’m wondering, isn’t it against GA4 Terms to use identifiable user_id values?

Also, the example above is for using “GA4” through GTM, right? What about using GA4 directly, are there any disadvantages in that?

Hey <@U02RTQSAWAF>, I do not have much knowledge about Google Analytics at this stage.

We do not have an official Google Analytics integration, so what we’ve been using is the best we know how to make it work for most folks. Having said that, whenever customers come with a specific script they want to insert, we insert that instead. If you can supply us with a valid GA4 script, we would be happy to insert it in your workspace.

Could you point me to the relevant section in GA4 Terms? If we’re doing something we shouldn’t be, we’ll be happy to amend the script we use for customers who don’t give us anything.

I do not know about any disadvantages of using GA4 directly, but more experienced Google Analytics folks in this Slack might know more.

<@U02RTQSAWAF> It’s not GTM, it’s GA4 directly.

I don’t know about the rules of using GA4, anyway, if you track things you shouldn’t, you’re the one responsible (not Stacker, not GA).

Using the user ID shouldn’t be an issue, I’m not 100% sure, though.

<https://developers.google.com/analytics/devguides/collection/ga4/user-id?technology=gtagjs#generate_user_ids>
`This includes avoiding the use of impermissible personally identifiable information, and providing appropriate notice of your use of identifiers in your Privacy Policy. Your user ID must not contain information that a third party could use to determine a user's identity.`

Yeah, they’re basically protecting themselves to avoid GDPR concerns. I still think it’s fine to use the Airtable ID, because only Airtable and Stacker would be able to “determine a user’s identity” based on it, and no matter what other information you would use as GA ID, Airtable and Stacker would still be able to determine to which user it relates to.

So, I guess what’s really important is that no other 3rd party should be able to identify a user’s identity based on an Airtable ID. So, as long as the user ID isn’t made public, this shouldn’t be an issue.

If you want to avoid any concern, you’ll need to build your own ID generator, but I doubt that’s simple considering Airtable doesn’t offer any built-in crypto function.

Oh, that’s a good point, I just looked at the code again, and seems like it passes the ID of the row form Airtable, so I think that should be a good enough protection of PII!

Yeah, it’s something like `rec_abc123` which cannot simply be translated into an identifiable information like an email or name.

<@U02N890SW84> So, the script above is fine IMHO, it doesn’t violate the GA rules.

Although, I’m not sure why you manually specify `page_path: window.location.pathname`  for GA4, as far as I understand, it should be automatically done by GA. Did you run into any issue?

I think it might be a bit of legacy code <@U0146FKFCKE>, the script I shared was here before I joined Stacker. I can’t find it being a problem in our internal conversations

I think it was valid for GA3, but unecessary for GA4, since GA4 natively supports SPA.

<@U02N890SW84>, would you keep this script for longer? For some reason I thought that these “rec….” values were just random ids from GA4, but now as you showed this code snippet, and I also see this snippet in our instance, it looks like a real record ID, which is amazing. So just want to make sure this won’t get removed

The “rec” is from airtable, and it won’t get removed unless they want to break thousands of apps and API integrations

What I had in mind is the getUser() function to grab that value and pass through to GA

Hello Everyone,

I have styled all of my apps with different margins, font sizes, colors, etc. Everything looks the way I want it to but, when I click the edit button to edit info on a page or add info the text for the edit page is reverted back to the original size. Was wondering if there is a way to style the edit page to be the same as everything else? For instance all of the text on the page is 110% relative to original size, when I click the edit button all the text are back to default 12px ish.

<@U018AL5U830> yeah, i do this regularly.  Ask customer service and they

<@U01B1LTTYQJ> Hi, Are you 100% sure this can be done on StackerX (HQ). They could only do this for me on the old stacker classic platform. I was told this is not possible yet on the new StackerX.

<@U02Q78TT58C> no I've only done this with Stacker Classic. <@U02N890SW84> any insight?

We can definitely copy the app, and choose which Airtable to connect. We’ve had issues with copying apps that should be resolved. If there are any caveats tied to your workspace/app, we mention them before going forward with the copying.

<@U02N890SW84>, are you saying that you "CAN" copy (duplicate) and app from the Stacker HQ.

<@U02Q78TT58C> We should be able to in most cases, yes. Having said that, due to the complexity of certain apps it might be hard to just copy it over—in those cases we’ll work to make it possible to copy them but it might take a bit more time.

Screenshot 2022-01-18 at 23.15.55.png

just found status - but all seems OK - <https://status.stacker.app/>

Slow for me as well sync times for 30mins+ unfortunately.

Hey folks,

Thanks for your reports. I’ll ask our dev team to look into this

Hey folks,

An update—it doesn’t seem like we had anything out of the ordinary when it comes to performance. If your app is still slow, taking long to sync, or not loading please let us know through the support widget in the app and we’ll take a look. :slightly_smiling_face:

Hey <@U02SNFE0PBP>, that’s odd. Can you please report this in the ticket too?

You can get in touch with us by sending an email to <mailto:support@stackerhq.com|support@stackerhq.com>

Yes, I've seen that too. If you enable Intercom in your app, the support chat doesn't show up.

Hey <@U02SNFE0PBP> and <@U01QZ40HRFW>,

I’ve been in touch with the Intercom folks about the double-Intercom widget issue. It seems like I’ll need to develop a solution where we load different Intercom scripts depending on which button is clicked. It will take me some time to make the solution, but I’ll let you know when we have something that’s working

Hey <@U02SNFE0PBP> and <@U01QZ40HRFW>, I think I have a working script. If you’re still interested in this, please send me a DM with your app URL and we can then try it out.

<@U02N890SW84> i don't need it currently but thanks for checking

Hey <@U02T2LTE4QZ>, thanks for the feedback—I definitely see how opening the email prompt would be useful here.

I’ll add this to our development team’s todo list, but I can’t make any promises on when we could implement this.

Also, was seeing if "OR" logic is something on the roadmap at all?

Unfortunately, it’s not as simple as it should be...

<@U02K8PM2TJB> No need to apologize, we’re here to help. :slightly_smiling_face:

If you would like us to take a look at your specific situation, you can contact us through the support widget within the app.

Speaking broadly, you could use the <https://support.stackerhq.com/hc/en-us/articles/4412328252563-Created-By|Created By> feature to automatically attach the user to the document. Having said that, the user would need read/update access to the users table in order for the Created By field to work.

This doesn’t mean the customer can easily access the customers page, or that they can see everyone’s records. You can use permissions to make sure the company can see only their own records.

Thanks <@U02N890SW84> So we don’t have a users table so maybe I need to change that. Currently, they login by the email of their company but I guess it would make more sense to have a separate users table. I’m assuming this would also help in the instance one company has multiple users?

I would indeed recommend having your users in one separate table when possible, and then linking to those users from other tables when needed.

Yeah, one of those things that makes more sense as I think about it. Haha.

Here’s a question. So I added the “Created By” field for my documents. Currently, users login by email that’s associated with a company. So I’m logged in the company “Vandalay Industries” but when I create a new document, the Created By is me, Nick Richards. Even though I’m not associated with that company in anyway.

So the question is, if I add the users table and they login with that email, will it still show up as me creating the documents?

And also, if it does indeed have a “created by” for the right person, will it be linked to the company? Can I add a lookup?

Disregard, I see what you’re saying now. It’s working

Screenshot 2022-01-20 at 10.46.49.png

Hey <@U01LHDXUG83>, the easiest way to do this would indeed be with the roles. You could have a “disabled” field, and then assign roles based on that. Having said that, I understand you’re looking for a solution without the roles.

You could potentially switch the Users table to Manual access, which will make it possible for you to manually enable or disable users.

Here’s an example: <https://www.loom.com/share/1721c923521744d4b75b137bfc4fed53>

Thanks Seb, it looks that the suggested solution will do the job, but do you have an idea how to do that on the legacy Stacker UI?

I know *Stacker* supports <https://www.intercom.com/live-chat|Intercom> integration and I have also successfully integrated <https://crisp.chat/en/|Crisp> (chat tool) with their help

<@U018GV7AYUV> that’s great, would it be possible to see how you have it setup? no problem if not, when you say their help do you mean Stackers?

<@U02Q3FGQRAB> you will need a script for the Crisp widget. After you get the script, you can just send us a message with the script through the app support widget. Question mark icon &gt; Chat with us.

We’ll then apply the script for you and you’ll be good to go. :slightly_smiling_face:

Hey <@U0308EVTP7A>, welcome!

You should be able to link the two if you:
1. Click the cog icon &gt; Fields
2. Click Add field &gt; Link to another record
3. Select the other table that you wish to link to
4. Set up the rest of the field
5. Click Save

Screenshot 2022-01-21 at 9.57.05 AM.png

Hey <@U01QZ40HRFW>, it should definitely load as we don’t seem to be having any issues. If you can send us the details through support, we’d be happy to take a look.

Thanks, i got the issue solved through support. One usability feedback on this, it was a filter that was not returning any results. However because of the error message it seemed to be a different problem. I would have expected something on the lines of "no results returned"

Thanks for the feedback <@U01QZ40HRFW>, we certainly have some work to do on error messages :slightly_smiling_face:

Team Stacker - can we have a #nowhiring channel?  I've been seeing opportunities floating around (myself included) and it might be good to separate them in another channel?  

<@U02TER1SG5V> It doesn’t seem you need a separate User table, you already have one, the name is different but its purpose is the same.

Splitting it will only cause complications, and I see no benefits.

Good to know.  That’s what i thought from the start but went around the houses splitting it out on a test base &amp; app and then landed back at my original thinking from 12 moths ago!

Well, I a KISS fan (Keep it simple stupid) :smile:

yeah same!  But then I get in the rabbit warren and it takes me a while to snap out of the trance

Obsessing over trying to make something work that is in fact a complete waste of time and totally pointless

Possibly a third join table (links to user, links to group). When you create a record, use the “created by” field for the user to auto populate 

yeah, right idea - my version of this was creating a banner that pushes to a “join group form,” which pre-fills the group name and user name, and then use some automations to put the user into the group members column. Feels a bit convoluted, but could work. I’m worried that the Stacker syncing delays will make this one less successful.

Honestly, for this kind of things Stacker isn’t great and there is no simple workflow. I’m thinking of building my own UI, and inject it through an iframe, to achieve a behavior that makes sense on the UX, without latency.

Came up with my solution, will be building this weekend.

Going to do a ‘new member application’ experience, where the group admin gets to review/approve each new member application.

Gives me a an easy trigger to base automated emails from, and in that email I can say something like “member status may take up to 15m to reflect” or even delay the email by 15m to ensure that they only see it once stacker has likely refreshed if I want to use AT automations to move the member to the linked record. Could also just surface the full membership list to the admin in the application review and say “if approved, add to list” but that feels like it’ll get old quickly.

Anywho - would love for the Stacker folks to note this UX challenge! We’re building <http://verbate.io|Verbate>, a B2B platform that helps companies manage their employee resource groups. They love what we’ve built on Stacker, so these types of group-based builds would be awesome!

<@U022X559A14> I recommend using Zapier for the 15mn delay, it’s not doable with an Airtable automation. (AFAIK)

<@U027FF5T0C9> :point_up: :slightly_smiling_face:

<@U0146FKFCKE> Yep, have run into this with other things as well. Use Airtable just to run a webhook and pass everything into Integromat. Manage all the complex stuff there.

You don’t even use to run a webhook from Airtable, I simply have a Zapier/Integromat integration. But maybe your use case was more advanced.

I’m looking to build an “objectives page” something that for each client and individual outlines their summary of themselves and what they want to achieve for the year, with it then visually trackable - kinda like an OKRs page.

Has anyone build something similar?

stackerIssue.gif

Are you using a formula field with the *mailto*: prefix and then using that field to create a URL button?
`'mailto:' &amp; EmailAddress`

<@U018GV7AYUV> Are asking about within Airtable? Because if so, I do not have a User table connected for this app. I'm trying to simply send an email invite within Stacker to users.

Oh, I see you are talking about Workspace collaborators. I thought you meant any User, and yes, from Airtable too. Did you check the Advanced tab settings under Workplace to be allowed to invite Everyone?

<@U018GV7AYUV> I'm not too sure I understand what you're suggesting. This isn't to add Workspace collaborator, it's to add Users (via email) that fit into a specific role that's already established. But invites aren't going out when trying to do so. I can still add Workspace Collaborators

<@U0302GVQ1D3> Workspace users are admins/collaborators, not end-users.

You need to link a Users-like table from an Airtable account to send invites.

Has anyone created a company wiki in Stacker?

Here is the rest of the message :

_PoC :_
_file uploaded from this account:_
_(url of the stacker base)_
_The XSS payload allowing the execution of a JS alert (for the example):_
_<https://cdn.filestackcontent.com/cQBvrlRhShm47ehGjIBr>_

_I don't have the agreement to take the hand on the server which hosts this image, know that it is possible for me (via this same file upload module) to ByPass the MIME controls (or file format) in order to upload a document in PHP and thus take the hand on the server itself._
_Given the severity of the exploits, it is preferable that you look into it before the audit can continue because as it stands the application cannot integrate our application park._

Hey <@U01G4CG1CBC>, our dev/security team will be taking a look at it. If we confirm an exploit and deem it a threat, we will definitely be fixing it.

Thank you, I got more details from the IT team I will share it to you by pm.

A response to this would be generally interesting, if team can share :slightly_smiling_face:

We will share as soon as we have concluded our investigation. :slightly_smiling_face:

Hi there <@U0304BUEBM4>, we turn on the banner on a case by case basis. Can you please get in touch with our support through the support widget? That’s the question mark icon &gt; Chat with us.

Alternatively, you can send us an email to <mailto:support@stackerhq.com|support@stackerhq.com>