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# support
  • b

    boundless-translator-59387

    11/14/2022, 5:40 PM
    Hey, team. Do you have some issues with the rudder stack service? Last hour my application has getting Bad Gateway from rudder stack service
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  • f

    full-napkin-56745

    11/14/2022, 7:08 PM
    Support here is very very poor. I am trying yo solve the technical before go with RD in a payed plan but almost all my queries are with no answer
    p
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  • f

    full-napkin-56745

    11/14/2022, 7:10 PM
    What i need to know if i can remove GA4 from my site but business people do not aware of it.
  • f

    full-napkin-56745

    11/14/2022, 7:11 PM
    it means to be able to ingest in GA4 all events they need to have the same data to their funnels
  • f

    full-napkin-56745

    11/14/2022, 7:11 PM
    my idea is to send RD data to BQ, and using DBT with a reverse ETL to ingest in GA4
    k
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  • f

    full-napkin-56745

    11/14/2022, 7:11 PM
    somebody has the experience?
  • f

    full-napkin-56745

    11/14/2022, 7:11 PM
    many thnaks
  • f

    full-napkin-56745

    11/14/2022, 7:24 PM
    Free Best for startups and small teams who need to stream event data Free forever $0/month for up to 1,000,000 events/mo
  • f

    full-napkin-56745

    11/14/2022, 7:25 PM
    did you change this? it was 5,000,000 fifthteen days ago
    k
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  • f

    full-napkin-56745

    11/14/2022, 7:25 PM
    this is not very trustful
  • b

    bland-action-79120

    11/14/2022, 8:41 PM
    Hello, I would like to know where can I find information on Rudderstack’s encryption of our data and what exact data RudderStack stores and what transits to and from
    p
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  • a

    ambitious-businessperson-44560

    11/14/2022, 8:47 PM
    hello support! My team and I are using both the the flutter v2 sdk and the node sdk to track our users' behavior. When trying to create an insights report on mixpanel, however, only events tracked through the node sdk show up. The flutter events do show up on rudderstack live tracking and on the mixpanel events tab, but we cannot create any dashboards with them. What could we do to make flutter events usable? I have tried recording with both
    client.track()
    and
    client.screen()
    and am getting the same results with both. Thank you in advance!
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  • p

    powerful-fireman-4856

    11/15/2022, 3:18 AM
    Has anyone noticed that the cookies rudderstack uses become very large? We have a rudderstack app using almost 50% of the maximum storage allowed in a cookie—1698 bytes out of 4096 bytes (max size).
    g
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  • h

    happy-microphone-57447

    11/15/2022, 2:52 PM
    Hello, support! I am sending the 'Order Completed' event to amplitude through Rudderstack cloud mode. According to the Rudderstack documentation, We'll get 'Product Purchased' event for each product we have in product list of Order Completed. I have crossed check, my 'Track Product Once' option is disabled. But I am only getting 'Order Completed' event in amplitude but no 'Product Purchased' event.
    s
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  • t

    thankful-kite-5100

    11/15/2022, 8:58 PM
    Hi is there a way to test netsuite connection on the free version?
    j
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  • m

    millions-tent-65869

    11/15/2022, 9:08 PM
    hello! I’m currently working with Heap.io as a destination in device mode for sending events and properties. Some of our events have arrays as properties (for when a user select multiple items) and Rudderstack is sending these array as individual properties, example:
    Copy code
    Original Payload:
    example_property ["abc","def","ghi"]
    
    Sent to Heap:
    example_property[0]."abc
    example_property[1]."def"
    example_property[2]."ghi"
    as you can probably guess, this isn’t the optimal outcome. With out current set up, we need to use device mode and because we are on the enterprise I thought we could use a transformation to correct this. However, I’m not able to attach a transformation to this source. Do you have any ideas on how to get around the splitting of the array? and/or how to implement the transformation while in device-mode?
    h
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  • s

    stale-furniture-49628

    11/16/2022, 8:24 AM
    Hello A security audit of our application reported that Rudderstack sets cookies without the "secure" flag What can I change in my implementation to require the secure flag? Thank you
    g
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  • r

    rich-apartment-55482

    11/16/2022, 12:22 PM
    Hey team! I was trying to connect Amplitude to Hubspot but I’m getting an error
    Not available for this product tier
    . Can I do this connection at all? If so, how can I do to test it now? 🙂
    g
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  • a

    abundant-helmet-98984

    11/16/2022, 3:56 PM
    Hello. We trying to send data from one Webhook to another with Data Transformation. But got troubles that RudderStack send empty data to Source. Why it may happens? Here is the screenshot of testing Transformation (shows correct output). But when I look Live events sent to the destination, events parameters are empty. Thank you!)
    p
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  • d

    dry-airline-12078

    11/17/2022, 7:25 AM
    Hi..
  • d

    dry-airline-12078

    11/17/2022, 7:28 AM
    Hi.. I’d like to ask. is it possible to get data
    {
    "anonymousId": "1482ee28-0e13-4feb-af7a-bfe8dc18dc0d",
    "channel": "mobile",
    "context": {
    "app": {
    "build": "3",
    "name": "Notif",
    "namespace": "com.gnm.notif",
    "version": "3.0"
    },
    "device": {
    "id": "209d930cb0b2979c",
    "manufacturer": "samsung",
    "model": "SM-N960F",
    "name": "crownlte",
    "type": "Android"
    },
    "library": {
    "name": "com.rudderstack.android.sdk.core",
    "version": "1.5.1"
    },
    "locale": "in-ID",
    "network": {
    "carrier": "Tsel-PakaiMasker",
    "bluetooth": *false*,
    "cellular": *false*,
    "wifi": *true*
    },
    "os": {
    "name": "Android",
    "version": "10"
    },
    "screen": {
    "density": 420,
    "height": 2181,
    "width": 1080
    },
    "timezone": "Asia/Makassar",
    "traits": {
    "anonymousId": "1482ee28-0e13-4feb-af7a-bfe8dc18dc0d",
    "firebaseToken": "c_DJtwuYT52E16ixAQi0iL:APA91bF5hOmmSeUVuTWS69VeH553aTayJOB2-eOSa5Ia9ocQRnaRxUbYTbhxDOCNzk0a_eVU9cwDFhKE-qHrFpXjgVmc6TdwlU-U9QPEUTI3k2Geg9793lRtECsO3jVA8NeHooCt1Z2Z",
    "id": "c_DJtwuYT52E16ixAQi0iL:APA91bF5hOmmSeUVuTWS69VeH553aTayJOB2-eOSa5Ia9ocQRnaRxUbYTbhxDOCNzk0a_eVU9cwDFhKE-qHrFpXjgVmc6TdwlU-U9QPEUTI3k2Geg9793lRtECsO3jVA8NeHooCt1Z2Z",
    "userId": "c_DJtwuYT52E16ixAQi0iL:APA91bF5hOmmSeUVuTWS69VeH553aTayJOB2-eOSa5Ia9ocQRnaRxUbYTbhxDOCNzk0a_eVU9cwDFhKE-qHrFpXjgVmc6TdwlU-U9QPEUTI3k2Geg9793lRtECsO3jVA8NeHooCt1Z2Z",
    "email": "<mailto:gusti.ngurah.mertayasa@gmail.com|gusti.ngurah.mertayasa@gmail.com>"
    },
    "userAgent": "Dalvik/2.1.0 (Linux; U; Android 10; SM-N960F Build/QP1A.190711.020)"
    },
    "event": "logout",
    "integrations": {
    "All": *true*
    },
    "messageId": "1668668577221-9694f0bb-8924-4f5d-b733-2f1dcb22f104",
    "properties": {
    "email": "<mailto:gusti.ngurah.mertayasa@gmail.com|gusti.ngurah.mertayasa@gmail.com>"
    },
    "originalTimestamp": "2022-11-17T07:02:57.221Z",
    "type": "track",
    "userId": "c_DJtwuYT52E16ixAQi0iL:APA91bF5hOmmSeUVuTWS69VeH553aTayJOB2-eOSa5Ia9ocQRnaRxUbYTbhxDOCNzk0a_eVU9cwDFhKE-qHrFpXjgVmc6TdwlU-U9QPEUTI3k2Geg9793lRtECsO3jVA8NeHooCt1Z2Z"
    }
    from programatically in java android?
    p
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  • l

    little-oxygen-50518

    11/17/2022, 9:27 AM
    Hi, I would like to connect rudderstack and Facebook offline conversions. While connecting with Facebook it's showing to enter System User Access Token. In order to get whole data, we should have to enable permission while creating an access token. As per the facebook business manager setup, we should have enabled the App before setting up the access token. If I am creating an access token before adding the app to the business manager, the token doesn't have permission to access the whole data. In this case what we can do?
    l
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  • m

    millions-tent-65869

    11/17/2022, 4:57 PM
    hey everyone! I’m working on creating a webhook source and have confirmed the connection is working as test message are being received in Rudderstack. However, the actual data is failing (test message are just test and not the same schema & format) and getting this response:
    Copy code
    INFO [2022-11-17 16:32:29.104] Thread-7478038 i.s.w.w.p.ImpressionsWebhookProcessor - Could not post impressions to url=###, orgId=###, integrationId=###, responseStatus=400, responseMessage=Bad Request
    The data is being sent as a gzipped json, does Rudderstack support data in this format for webhook sources? If so, anybody have thoughts on what is causing the errors?
    p
    n
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  • l

    limited-petabyte-62374

    11/18/2022, 6:31 AM
    If we use device mode to connect GA4, will the event also sent to other destination like our data warehouse?
  • m

    magnificent-toothbrush-20257

    11/18/2022, 9:51 AM
    Hi everyone! I am trying to set up a connection between my snowflake data warehouse and HubSpot. I used a private app token. I don’t understand why when retrieving the fields of the Company object, I only retrieve Company Domain Name... Someone has an idea? Thanks a lot! 🐛
    g
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  • l

    loud-architect-29049

    11/18/2022, 10:15 AM
    Hello team, For a couple of days the data is not being synced and I can see that the attempts are being aborted. The error that it is thrown out is:
    Copy code
    5 errors occurred:
    pq: Value too long for character type
    pq: Value too long for character type
    pq: Value too long for character type
    pq: Value too long for character type
    pq: Value too long for character type
    Is it possible to help out on this matter? Thank you in advance
    a
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  • e

    enough-hairdresser-82168

    11/18/2022, 12:54 PM
    I want to know 1. Efficient ways to migrate Salesforce data to AWS Redshift via AWS S3. 2. AWS Redshift and AWS S3 must contain historical data based on "updated_time_stamp" column. 3. The sync should happen on an hourly basis.
    f
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  • a

    able-controller-17526

    11/18/2022, 3:14 PM
    In the Event Ingestion section is there a way to observe past data? I'm only able to see event names and this doesn't seem to be useful for debugging purposes. The only way to see event data is through the Live events section, and was wondering if there a way to see past data in this same way.
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  • r

    rough-fountain-70422

    11/18/2022, 4:06 PM
    Hi I was wondering if anybody had any insight regarding missing referrer info in GA4. All I see is “unassigned” for the traffic source (maybe i’m not used to GA4?). Here is my payload with a referrer:
    Copy code
    {
      "body": {
        "XML": {},
        "FORM": {},
        "JSON": {
          "events": [
            {
              "name": "page_view",
              "params": {
                "url": "<https://scribble.art/>",
                "path": "/",
                "title": "Scribble | Instant hardcover photo books from children's art",
                "search": {},
                "tab_url": "<https://scribble.art/>",
                "event_id": "/",
                "referrer": "<https://www.pinterest.com/>",
                "page_title": "Scribble | Instant hardcover photo books from children's art",
                "page_location": "<https://scribble.art/>",
                "page_referrer": "<https://www.pinterest.com/>",
                "initial_referrer": "$direct",
                "referring_domain": "<http://www.pinterest.com|www.pinterest.com>",
                "engagement_time_msec": 1,
                "initial_referring_domain": ""
              }
            }
          ],
          "user_id": "**********",
          "client_id": "*********",
          "timestamp_micros": 1668787345000000
        },
        "JSON_ARRAY": {}
      },
      "type": "REST",
      "files": {},
      "method": "POST",
      "params": {
        "api_secret": "*****",
        "measurement_id": "*******"
      },
      "userId": "",
      "headers": {
        "HOST": "<http://www.google-analytics.com|www.google-analytics.com>",
        "Content-Type": "application/json"
      },
      "version": "1",
      "endpoint": "<https://www.google-analytics.com/mp/collect>"
    }
    s
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  • g

    gorgeous-balloon-24654

    11/18/2022, 4:53 PM
    hello everyone! I was curious to learn if there is a way to write a user transformation to capture all event properties as a JSON column instead of the columns? this is the code I am using in the user transformation but wanted to check if I should proceed with it?
    Copy code
    export function transformEvent (event,metadata) {
    if (event.type === "track") {
    const properties = event.properties; 
    JSON.stringify(properties);
    }
    return event;
    }
    p
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