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    straight-raincoat-91897

    09/05/2022, 3:49 PM
    This message was deleted.
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    better-autumn-91517

    09/05/2022, 11:51 PM
    Hello there, I know free version of RS has some limitations. I just wondering a few things: • whether the 1000 events/min limitation is for sending events to a source or for a source to destination or for both combined • for example, I have multiple environments, and each environment has 2 sources and multiple destinations, the 1000 events/min is for whole platform or single environment or single pipeline • when a single pipeline exceeds the 1000 events/min, what will happen for those exceeded message, will there be any scheduled resending in next minute or the data is lost • is there any kind of reminder when one of limitations is breached, eg 1000 events/min or 5 million/month Thanks
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    future-architect-34957

    09/06/2022, 9:12 AM
    Hey guys, we found that when using GA4 as a destination it seems to loose all the users infos. The event are received but aren't associated with users. Is there a fix for that apart from using the device-mode ?
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    cold-zebra-10911

    09/06/2022, 11:59 AM
    Hi, How do I remove a workspace from my rudderstack account ?
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    blue-nest-63605

    09/06/2022, 12:33 PM
    Hi Team, Setting up Rudderstack Backend on Kubernetes, which requires workspace token. This token is only present on cloud dashboard not on our self hosted control plane. Can someone guide us how to proceed now. Thanks!
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    lemon-dog-49453

    09/06/2022, 2:45 PM
    Hi, we're seeing multiple entries written to our warehouse (clickhouse) with the same id - this is even after we added the
    DEDUP_ENABLE_DEDUP
    flag on our server. Any idea as to what might cause this? im unable to replicate this locally • try sending an event from js sdk with rudderstack service down • bring rudderstack service up - see how many duplicates get sent to the server (saw only one going through)
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    abundant-manchester-95584

    09/06/2022, 3:50 PM
    Hi, after integrating the HubSpot v3 destination (according to Docs) it seems as if no new contacts are added or updated by the identify call (via js SDK) am I missing something? is there an extra step that is not mentioned in the docs? does it support updating contacts via the identify at all?
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    numerous-country-81142

    09/07/2022, 9:14 AM
    Hi there, we reached the 5M event hard limit, we are now locked out of the account. We want to look into the situation (it seems abnormal, something must have been badly done on our side) but there is no way to anything instead.. upgrading to Pro plan. Is there any way to restore our access to the UI ? Maybe there is something abnrmal, but maybe we are big enough to want to upgrade to Pro plan, but we cant make this decision without a clear view of the current situation 😕
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    early-accountant-80310

    09/07/2022, 12:19 PM
    Hi, I have been trying to setup rudderstack server (Open-Source), configuring the control plane to send to clickhouse. But it only gives the error "stage": "batch_router", "reason": "service provider not supported: ". Any ideas?
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    numerous-hamburger-74848

    09/07/2022, 9:29 PM
    Hi! I followed the guide to set up Facebook Pixel in cloud mode with Rudderstack. Its a vanilla setup with no transformations. I see some events in the Admanager, but also getting these warnings:
    Server external ID not matching to pixel external ID
    .
    Copy code
    You're sending the external_ID parameter for your PageView event from your server, but you're not sending the external_ID parameter for this event from your pixel. If you send external_ID for an event from your server, you must send it from your pixel as well in order for that event to be valid.
    What does that mean exactly? I thought it was only running in cloud mode
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    wide-lifeguard-75054

    09/08/2022, 3:03 AM
    👋 Hello, team! Im newbie with rudder stack. I want to ask if rudder stack open source version support mysql as source ? I tried using the cloud free tier version but I can’t use mysql.
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    billowy-kite-8364

    09/08/2022, 7:10 AM
    Hi, I have a question. If i use rudderstack as my CDP for my website then where will i have to create the events that needs to be tracked ? And does developers will be needed while creating events
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    worried-lighter-96658

    09/08/2022, 2:29 PM
    Hi, Can Rudderstack hosted control plane connect to S3[destinations] via IAM role ?
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    great-airplane-84667

    09/08/2022, 2:48 PM
    Hi, I am evaluating RudderStack open source for use within AWS. I feel like I am misunderstanding the documentation. 1. Does using rudderstack opensource and self-hosted config creator means we can't have transformations? 2. Using the hosted control plane would mean we can't share the control plane with a team as you can't add members? Hosted control plane URL also gets ad-blocked in the sdk load.
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    lemon-dog-49453

    09/08/2022, 2:50 PM
    hi all - does the open source version of rudderstack allow us to run the gateway/processor/warehouse processes separately? it would be nice to at least run the warehouse process individually so that we can add more resources to it
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    important-room-37629

    09/08/2022, 10:01 PM
    How do you stop a sync that normally takes 20 minutes and has been running for hours?
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    eager-telephone-69694

    09/09/2022, 9:37 AM
    @early-stone-68655 Hi All, We have observed an issue with open source rudder stack, despite of allowing controlPlaneJSON to true and setting path in rudder-config.yaml, still the template/statefulset.yaml is asking for
    .Values.rudderWorkspaceTokenExistingSecret
    or
    .Values.rudderWorkspaceToken
    . Any help is appreciated Link to repo:
    <https://github.com/rudderlabs/rudderstack-helm/blob/master/templates/statefulset.yaml>
    Copy code
    Error: Error: execution error at (rudderstack/templates/statefulset.yaml:19:51): value for either .Values.rudderWorkspaceTokenExistingSecret or .Values.rudderWorkspaceToken is expected
    Have also copied my workspacejson as suggested in documentation CC @gentle-petabyte-80785
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    straight-raincoat-91897

    09/09/2022, 4:23 PM
    This message was deleted.
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    important-room-37629

    09/09/2022, 7:15 PM
    I'm syncing data from Redshift to Google Sheets and have set the user id to a unique id from the db. Every time there is a sync it just inserts the records instead of upserting. What am I doing wrong?
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    early-ability-98639

    09/10/2022, 8:13 AM
    Hello! My control plane currently says that I am on the free tier and says “Trial Limit: 1000 events/min” on rudderstack cloud. How do we increase this limit? We’re on the free plan
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    numerous-hamburger-74848

    09/11/2022, 3:18 PM
    Hi again, I have a question thats not directly related to Rudderstack, but hoping someone here can help educate me: I have set up facebook pixel with Ruddderstack, and mapped my event called “generate_lead” to the standard Facebook “Lead” event. Looking at the data in Facebook I am a bit confused. The “Lead Form” event looks to have all the data. 14 leads is accurate to the records in our own database. What confused me are the other ones, what are they, and whats the difference between these?
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    best-wall-57423

    09/13/2022, 5:49 AM
    Hi, I am new to the Rudderstack, and am trying to setup the self-hosted control plane. By following the documentation, I was trying to send the test event to see if everything setup ok. But I got the following error when I try: http://localhost:3000/v1/batch <!DOCTYPE html> <html lang=“en”> <head> <meta charset=“utf-8"> <title>Error</title> </head> <body> <pre>Cannot POST /v1/batch</pre> </body> </html> What part of the setup I am missing? Thank you
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    straight-pizza-92760

    09/13/2022, 7:16 AM
    Hi Team I am trying out Rudderstack (free plan) to send events from a react native app to Amplitude. When I try to initialize rudderstack using the simulator, I don't see any error. However, I am unable to see the live events on the dashboard - even after 1 min latency. Is this expected on the free plan? Check out the screenshots below:
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    future-rain-90236

    09/13/2022, 9:42 AM
    Hello Team, We are using Rudderstack for a couple for month already, but last week we faced a serious issue. Setup: We have 2 Sources “Backend” and “Backend - Staging” and 2 destinations “Slack” and “Slack - Staging”. Each of these sources is connected to it’s corresponding destination (“Backend” -> “Slack” and “Backend - Staging” -> “Slack - Staging”). In this setup, every event which goes to Backend, should appear in the connected Slack channel.
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    future-rain-90236

    09/13/2022, 9:43 AM
    The issue: The issue we face, is that since lsat week, we see Backend events in “Slack - Staging”. Even worse, sometimes we see tha same event in both destinations “Slack” and “Slack - Staging”
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    nutritious-france-48432

    09/13/2022, 10:05 AM
    Hi Team, I am using free plan, trying to connect source Flutter with Singular destination and i am not able to find the singular destination when i am searching for it. for other sources i can find it. could anyone explain what is the reason?
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    bulky-waitress-58430

    09/13/2022, 10:33 AM
    Hello, I've a question. Is it possible to send Ecommerce Events to GA4 using Rudderstack HTTP client? like purchase / cart view events
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    worried-balloon-56766

    09/13/2022, 1:26 PM
    Hello We have an outdated admin user in our control plane and would like to change / adjust that. Probably I should send a DM in that case?
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    eager-telephone-69694

    09/13/2022, 2:09 PM
    Has anyone used EFS with rudderstack stack? please help
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    eager-telephone-69694

    09/13/2022, 3:26 PM
    @plain-parrot-49913
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