Hi for last two days i'm trying to connect and sync BigQuery and Salesforce Marketing Cloud. For first few tries i had error messages there, that user is unauthorized, but now process is stuck. loading icon for past hour and nothing. how can i debug what is wrong there? have a great day

I have been asked to setup SSO through Office 365 for our instance. I saw the documentation for Okta and OneLogin but are we able to set up SSO through other providers?

I followed the steps given at https://opensource.com/article/21/3/rudderstack-customer-data-platform to set up a RudderStack instance with Docker. When verifying the installation using "./scripts/generate-event 2E56ozRSXLs4uMHv2jrADIvcn62 https://hosted.rudderlabs.com/v1/batch" I got "Invalid Write Key". How to find out the cause? On the docker log. I observed the following rudder-server-backend-1 | 2022/08/31 165359 bugsnag/sessions/publisher.publish invalid API key: ''

Hello! We are currently evaluating RuddersStack as a solution to ingest our Hubspot data to our datalake. I have a question which I could not answer from the documentation (https://www.rudderstack.com/docs/sources/extract/hubspot-v2/) 1. Does the Rudderstack Hubspot Integration track deleted & merged records? If it tracks them since there is no direct API support for it, how is it implemented?

Hi I’m deploying rudderstack opensource on AWS, using Fargate containers and RDS for postgres database it was working fine, but yesterday I the Fagate containers stoped working and keep restarting and can’t reach the running state also I created new database schema inside the same RDS and use it with the containers and this time it works, but what is the issue? it’s the same RDS and the same configuration? it’s not networking or resources issue, is it the data in the old database?

Hi, we have been using the open source version in our production codebase for the past 2 months and have a couple of questions with regards to infra/bugs etc! would it be possible to get on a call with the engineers so that we can get more clarity on these questions? wouldn't mind paying as well if the pricing is in our budget

Hi, as per your documentation client-side event filtering works only for track calls, how can we filter other calls like screen and identify calls?

what is the recommended option to run rudderstack on AWS? is the helm-chart production ready? and scalable?

We are tracking PII like Email and Phone in the

identify

function so to add it to the event context and send to specific third parties like Iterable via cloud transformation But when we enable device mode for GA4, this PII now also gets sent to Google Analytics as user properties, which is against their TOS Is there a way to filter the context for specific device mode destinations? Or, is there somewhere we should store this type of data other than in the

identify

call / adding to the event context?

What does this mean?

Does Rudderstack stores event on their servers as well ?

my ios app events are showing successfully delivered in rudderstack dashboard but showing failed while sending the event to g4a destination with this error

Hi! I am integrating RudderStack and PostHog into a Web application that I am working on, but I am having some trouble getting RudderStack's "rudderanalytics.group( )" function to be recognized as a verified event in PostHog. All steps were completed according to the documentation and events are showing up on PostHog, but no groups are being created on "rudderanalytics.group( )" function call. Here is the code that I am using for the "rudderanalytics.group( )" function:

rudderanalytics.group(userInfo['Account']['Id'], {
    name: userInfo['Account']['Name'],
    id: userInfo['Account']['Id'],
    plan: userInfo['Account']['CurrentSubscription']['Plan']['Name'],
});

I have attached an image of how the event appears on PostHog, the updated mapping settings on RudderStack are being used. Thank you for any help!

Hi, i am using JS and Shopify source, with a google analytics 4 destination. The ga4 destination throws errors like that:

{
  "content-type": "",
  "response": "{\"message\":\"[GA4] Validation Server Response Handler:: Validation Error for ga4 of field path :events.params | NAME_INVALID-Event param [bool_value: \\t true] has invalid name [products[0]_requires_shipping]. Only alphanumeric characters and underscores are allowed.\",\"destinationResponse\":\"Event param [bool_value: \\t true] has invalid name [products[0]_requires_shipping]. Only alphanumeric characters and underscores are allowed.\",\"authErrorCategory\":\"\"}",
  "firstAttemptedAt": "2022-09-02T14:53:44.880Z"
}

i guess this is because the

products[0]_requires_shipping

keys in the params object. e.g.

"products[0]_requires_shipping": true,
                        "products[0]_origin_location_id": 3351097442525,
                        "products[0]_fulfillment_service": "manual",

i tried to use a transformer to transform these object into reall arrays, but then i realized, that the transformer already receives the reall arrays. so this has to do something with the ga4 destination only. anyone knows whats going on here?

The OneTrust integration with the JS SDK is only for device-mode connections (as mentioned in the documentation). So we would need to filter out cloud-mode destinations ourself, before we have the consent from user (with OneTrust), and then enable them again (remove filter) after the user have given the consent?

Hello Support team. I am coming across some G4 issues with rudderstack app and I am unsure how to resolve. Our question is how can we update the required fields that are error-ing out in the screenshot posted in the thread? Thanks so much!

Hi, I have an integration with Iterable as a source, Snowflake as destination that is mistyping some ID columns as strings when they should be integers (pic 1). I'm unable to cast these values to the correct data type because they are imported on occasion with an underscore as the last character (pic 2). What is the best way to go about fixing this?

Hi, I am trying to test your tool. Unforuntately it keeps giving me errors about primary keys

@shy-kite-21035 kindly reply to my last thread

Hi I’m using rudderstack-helm chart and I notice there are not and HorizontalPodAutoscaler objects how the autoscaling work in the helm chart?

Hi! - Just started using Rudderstack for our company and it seems amazing! Good chance we’ll become a paying customer in a month from now. One issue I noticed though and it’s unfortunately a huge blocker for our POC is that when connecting Stripe, it does not sync the

subscription_items

although a)

subscriptions

as well as

subscription_items

are both checked under the

Resources

tab and b) definitely every subscription has at least 1 subscription_item in our stripe database (I think Stripe’s API actually requires at least 1 item to exist when creating subscriptions). When I check the

Syncs

tab, I see under

Status

that nothing has been synced for

subscription_items

and I also don’t see the table existing in bigquery (destination). Without the items, it’s impossible to calculate the subscription ARR/MRR, trial to paid conversion rates and many other metrics we want to get out of the data warehouse because we’re missing the link between the subscription and the products that are purchased with the subscription. LMK if you need any other information to look into this. Thanks in advance for your help!

Hi, We are getting this error when syncing to Redshift "'pq: column "column name" does not exist in rudder_staging_b5e239365e264c36b6cc3b596fd8fbd0_ident How can we fix this issue?

Hello everyone, We were in touch with a specialist that gave us a demo and we were discussing budget and we haven't had any contact for 3 weeks now. We need to take a decision soon and would like to talk to sales. Appreciate it!

Hi, I’m evaluating the Pixel API to be able to track pages and events with a simple GET. I don’t really understand why the user agent has to be passed as a query parameter to the GET, and is not automatically retrieved from the HTTP request. To add it to the query, that would, I guess, requires some JS code, while the browser is already sending all the info by default.

any known issues related to dwh destination syncs?

The existing syncs are also gone in the overview

This is the error we are getting in the console

Seems like something is down since @bland-action-79120 had the same issue a few days ago. The health endpoint is not registering this though...https://hosted.rudderlabs.com/health

whop whoop, success!

Hi I have problem with Salesforce Marketing Cloud. I'm trying to move data from BigQuery to SMC and your platform force me to choose primary key. I'm choosing "user_id", but in logs I still have information, that you are placing default name "Contact Key".