Hi folks, our account owner has left our company and we are unable to disable his rudderstack account / reassign account ownership. Can I get some assistance?

Hello team, Thank you for providing this platform to reach out for support. We at Livspace are integrating Rudderstack in our Apps and with it we have added CleverTap via Device Mode. kindly help us figuring out the following. issue 1: now, In Android, I am able to get Push notifications sent out via CleverTap Dashboard however, I am not sure how to consume the information sent out by the push notification. I went through the Rudderstack docs but could not find anything there. https://www.rudderstack.com/docs/destinations/streaming-destinations/clevertap/#configuring-push-notifications-and-in-app-messages @rudderstack/rudder-integration-clevertap-react-native https://github.com/rudderlabs/rudder-sdk-react-native/tree/master/integrations/rudder-integration-clevertap-react-native issue 2: in iOS when I add the following lines of code mentioned below, I get an error message stating "Assigning to 'id<UNUserNotificationCenterDelegate> _Nullable' from incompatible type 'AppDelegate *const __strong'", I have attached a screenshot of the same. Apologies If i have missed anything. https://www.rudderstack.com/docs/destinations/streaming-destinations/clevertap/#configuring-push-notifications-and-in-app-messages request your support to help us fixing this.

Does anyone have experience or know how to start the JavaScript SDK in a service worker? The load process tries to use

window

which doesn’t exist in a service worker. It’s getting stuck here in

CookieLocal

_createClass(CookieLocal, [{
      key: "options",
      value: function options() {
        var inOpts = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : {};
        if (arguments.length === 0) return this.cOpts;
        var domain = ".".concat(topDomain(window.location.href));

Is it possible to pass in options to

rudderStack.load

that bypasses this

window.location

access?

Hello, We are seeing an issue with salesforce integration. When trying to create a new Contact record, we also pass "AccountId" value and for some reason, it is transformed to "AccountId__c" by the integration and causes the request to fail in salesforce. Any ideas?

Hi @channel, can anyone here help me with this - I have one questions regarding Rudderstack tracking plan implementation that I am doing. I am starting from the scratch so what Tracking Plan ID I should put in the tracking plan sheet. Is tracking plan ID generated somewhere on Rudderstack? Also where I can find the "Advanced Settings" in the sheet as you talk about on homepage of the sheet.

Hi I am trying to setup google enhanced conversions.

But i get an error:

{"content-type":"application/json","response":"{\"status\":400,\"message\":\"[Error occurred while processing response for destination google_adwords_enhanced_conversions]: Google_adwords_enhanced_conversions: Unable to find conversionActionId for conversion:new_expert\",\"statTags\":{\"errorAt\":\"proxy\",\"destType\":\"GOOGLE_ADWORDS_ENHANCED_CONVERSIONS\",\"stage\":\"responseTransform\",\"scope\":\"exception\"}}","firstAttemptedAt":"2022-09-15T18:55:47.107Z"}

I know the google ad conversion ID and label. I don't know if I am supposed to put them in the track call?

RudderProperty property = RudderProperty();

property.put("expertId", expertId); property.put("orderId", expertId); property.put( "conversionDateTime", DateTime.now().toIso8601String().toString());rudderClient.track("new_expert", properties: property);

Hi, Can someone please confirm if the Javascript SDK works for android webview. Thanks!

hello! i’m trying to setup rudderstack data plane on AWS ECS i’ve built a Fargate Service with three containers: • backend: starts rudder-server • d-transformer: starts transformer • metrics-exporter all containers run successfully, but backend cant connect on d-transformer and metrics-exporter due to connection refused is there any environment variable that I need to set to make it work?

Hi 👋 I'm currently trying to send server-initiated events through to GA4. Rudderstack appears to consume my events, but nothing appears to make it to the GA dashboard. I know that for the web sdk, you need to provide a

client_id

value for GA4, however, I don't see anything equivalent in the methods of the Node SDK. Is what I'm attempting to do even possible right now?

Hi guys! I need your support. I have implemented in RudderStack (RS) connections as source Shopify and my destination is MixPanel. By using this scheme my only option is to use Transformations for data transfers to Mixpanel in sections I requered. To have control on whole process within Mixpanel for me is necessary to use my IDs; to do that there is simple access within Transformations where I can add my values to event.anonymousId = “123456” or event.userId = “12345". To setup properly my IDs for visitors in Shopify in client side Im using some hybrid scripting (client/server) when visitor 1st time visit I identify with FingerPrint.com (f_ID) and creating my Cookie with f_ID value. After visitor returns Im using the same f_ID from the cookie to identify him. My questions: 1. How I can read / create my f_ID within transformations? 2. If “question 1” is not possible. Do I have any work around options? Like manipulate RudderStack (RS) cookies (rl_user_id, rl_trait, rl_anonymous_id), etc.. 3. If Im able to manipulate cookies in RS transformations is there any proper example with JavaScript? Thank you in advance!

Hi guys, I followed the steps given at https://www.rudderstack.com/docs/get-started/rudderstack-open-source/data-plane-setup/kubernetes/ and set up Javascript SDK as source and Google Analytics 4 as destination. When sending test events and checking on Live events page, it shown 400 error.

{
  "error": "Allowed timestamp is [72 hours] into the past"
}

Payload is as below { "anonymousId": "anon_id", "channel": "android-sdk", "context": { "app": { "build": "1", "name": "RudderAndroidClient", "namespace": "com.rudderlabs.android.sdk", "version": "1.0" }, "device": { "id": "49e4bdd1c280bc00", "manufacturer": "Google", "model": "Android SDK built for x86", "name": "generic_x86" }, "library": { "name": "com.rudderstack.android.sdk.core" }, "locale": "en-US", "network": { "carrier": "Android" }, "screen": { "density": 420, "height": 1794, "width": 1080 }, "traits": { "anonymousId": "49e4bdd1c280bc00" }, "user_agent": "Dalvik/2.1.0 (Linux; U; Android 9; Android SDK built for x86 Build/PSR1.180720.075)" }, "event": "Demo Track", "integrations": { "All": true }, "messageId": "9b8c276c-dd6d-46b0-9a97-af2bb3523c63", "originalTimestamp": "2019-08-12T050830.909Z", "properties": { "category": "Demo Category", "floatVal": 4.501, "label": "Demo Label", "testArray": [ { "id": "elem1", "value": "e1" }, { "id": "elem2", "value": "e2" } ], "testMap": { "t1": "a", "t2": 4 }, "value": 5 }, "receivedAt": "2022-09-18T003717.030Z", "request_ip": "192.168.65.9", "rudderId": "90ca6da0-292e-4e79-9880-f8009e0ae4a3", "sentAt": "2019-08-12T050830.909Z", "timestamp": "2022-09-18T003717.030Z", "type": "track" } "originalTimestamp": "2019-08-12T050830.909Z", "sentAt": "2019-08-12T050830.909Z" Why past date and time is being used?

After changing the "originalTimestamp" and "sentAt" values in batch.json, I manage the send events to GA4

Hi @plain-parrot-49913 I want to remove my rudderstack account from my free cloud tier. I dont know how to remove my email account. Can you please help me my account: sivaramgs@evertz.com

Hi @channel, is the cloud extract feature of Rudderstack paid or free? If it's paid then is it cheaper than other ETL tools like Fivetran, Keboola and Stitch to pull data from Google ads, Facebook ads etc. and send it to BigQuery?

Hey RudderStack folks - can i get identity resolution "module" enabled in my trial account so i can play with?

Hey guys, we are getting some errors when sending the event to RS using RS java sdk. Any suggestions? This is using default dataplane URL and if we specify the url we will get a 404 not found

Hey everyone, I have set up rudder stack hosted control plane and self hosted Data plane using Kubernetes. When I am trying it out on local host I am able to get the data over Live events and the same thing when I am hosting it on cloud, I am unable to get any data. I have attached the Screenshot below.

@shy-kite-21035 Can you please help @few-appointment-33266 to resolve this?

Hi everyone, I have setup the rudderstack into my app using gatsby-plugin-rudderstack, I can see the triggered events and page-view in rudderstack dashboard source and destination events. It's all successful. But still, I couldn't see any events in my GA. Can anyone help me with this?

Hi! I’m not able to log in, even if I’m invited.. I just end up in an infinite login loop. Anyone who can help?

hello, my events are getting stuck in rudderstack. When I listen to live events of the source I can see them but they don’t make it to the destination. Can anyone help please?

hello! I’m trying to send events to salesforce marketing cloud using contact builder. Has anyone implemented this platform before or has a guide step by step explaning identify and track calls?

are there any docs on whitelisting events in Rudderstack? We're trying to use the feature but not sure if we're using the right format

Hello everyone I would like to install self hosted RS Does anybody clarify some moments? mb i do something wrong 1. Before installation RS via Helm should I prepare workspaceConfig.json? And also is it needed rudderWorkspaceToken? 2. workspaceConfig.json I can create only after install config-generator? 3. This means that every time I want to change the configuration (src and dst). Should I export the modified workspaceConfig.json file, go to the rudderstack-helm repository and do a ‘helm update’ ?

Hello, We reached our 5M event limit last night and are locked out of our control plane. 1. Really disappointed that there was no heads up that we were approaching the limit until it happened and we were locked out 😞 2. Our plan rolls over on September 23; will events that are produced between then and now going to be lost or will they be synced once our limit is reset?

I can't find the $750 pro plan. It shows as being $1250

Did RS recently add a new necessary permission for S3 to use snowflake/staging???

Hi @channel, can we get users's location and city data with Rudderstack. What are some default properties that Rudderstack tracks?