Hi, It seems GA4 destination receives all page view events twice, one with source and medium correctly set, and one without them set but instead having ignore_referrer=1. Also, the page location seems to include query string parameters in the correct event, and nothing on the other case. I have tried removing other destinations to make sure nothing else interferes. Something peculiar I noticed while debugging which may be useful: If I remove from the rudder-analytics.js javascript code the

.page()

call, then ga4 receives the page view event only once, but then no other destination receives it (such as the legacy universal analytics destination). Any hints? Let me know if this is not the right place to send this.

This message was deleted.

OK, so I'm aware that Blendo was purchased... did I miss something about transitions? I can't get to the Blendo login page, and have concerns over whether our pipelines are even still running.

Hi, guys! Help me please to disable cloudwatch metrics correctly? We use free version Rudderstack in EKS. In values.yml I removed output for cloudwatch, and disabled enableStats in rudder-config.toml (config.yml). Then upgrade helm, but metrics keep going to cloudwatch. I'm a bit stuck here.

Hi all, Does Rudderstack support reverse ETL for custom salesforce fields/objects? For example, if I have a field on a Lead called "ExampleField__c" and I want to update this field every 30 minutes based on table rows in my data warehouse, could this be done? When I try configure this via the UI, I dont even see the Lead object in the Map fields section under destination fields

Hi everyone, we have a problem with huge events consumptions using Mailchimp and Facebook ADS as sources for cloud extract. Mailchimp takes 12 hours to synchronize daily jobs with 300k events, but I didn't expect this much of events everyday. Did Rudderstack implement incremental sync for Cloud Extract sources? If it is full sync every time (which explains this event consumption) it is a huge waste of resources.

Hey 👋 we've been using Rudderstack for 3 months now with stability thanks to the support here, we've noticed recently after the update to 0.20 our BigQuery data warehouse costs are slowly increasing by $1 a day in a linear graph O(n). Currently on 5 RS pods on K8s, the rise also coincided with increasing our pod capacity from 2->5. Is there something we can do to flatten the costs?

Dear support, after integration I always see this error in the console.

"Error: Unexpected token < in JSON at position 0"

. The error is not causing any issues. But it's really annoying. I have attached my implementation in

index.html

. Help appreciated! 🙏

Hi! I have a facebook pixel set up in cloud mode and I used “Map your events with Facebook Standard Events” to map ‘signup’ to ‘CompleteRegistration’. But when I look in the live event debugger, events are being sent as ‘signup’ and not mapped to ‘CompleteRegistration’. Would someone be able to help me figure out why this is happening? Thank you!

Does Rudderstack support connecting to a Postgres data warehouse via SSH tunnel? I can't seem to find anything in the docs. Thanks!

Hi! Our iOS App crashes in rudderstack at 7am UTC today. The error message is:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString substringWithRange:]: Range {0, 18446744073709551615} out of bounds; string length 0'

Not all of the users have this issue. Remove & reinstall the app may solve the issue. Do you have any recommendation for this issue? The screenshot is attached below. We have tried iOS SDK 1.6.0 & 1.6.3, and both have these issues

Hi Team, we are facing some issue while pushing data to azure blob storage.

2022-08-02T10:24:31.903Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CmyvDvLFCoy8tqTQpvx2yhekOH upload freq not exceeded
2022-08-02T10:24:31.903Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CnJX3KvaOZeiX1iqWqQuCbCt6Z upload freq not exceeded
2022-08-02T10:24:32.221Z	DEBUG	jobsdb/jobsdb.go:2951	[[ batch_rt : addNewDSLoop ]]: Start
2022-08-02T10:24:32.221Z	DEBUG	jobsdb/jobsdb.go:2951	[[ rt : addNewDSLoop ]]: Start
2022-08-02T10:24:32.221Z	DEBUG	jobsdb/jobsdb.go:2951	[[ gw : addNewDSLoop ]]: Start
2022-08-02T10:24:32.221Z	DEBUG	jobsdb/jobsdb.go:2951	[[ proc_error : addNewDSLoop ]]: Start
2022-08-02T10:24:32.909Z	DEBUG	pgnotifier/pgnotifier.go:471	PgNotifier: retriggering zombie jobs: UPDATE pg_notifier_queue SET status='waiting',
 								updated_at = '2022-08-02 10:24:32'
 								WHERE id IN (
 									SELECT id FROM pg_notifier_queue
 									WHERE status='executing' AND last_exec_time <= NOW() - INTERVAL '120 seconds'
 									FOR UPDATE SKIP LOCKED
 								) RETURNING id
2022-08-02T10:24:32.909Z	DEBUG	pgnotifier/pgnotifier.go:487	PgNotifier: Retriggered job ids: []
2022-08-02T10:24:33.420Z	DEBUG	jobsdb/jobsdb.go:2976	[[ gw : refreshDSListLoop ]]: Start
2022-08-02T10:24:33.420Z	DEBUG	processor/processor.go:2157	Processor DB Read size: 10000
2022-08-02T10:24:33.422Z	DEBUG	jobsdb/jobsdb.go:1106	SELECT MIN(job_id), MAX(job_id) FROM "gw_jobs_1"{0 false} {0 false}
2022-08-02T10:24:33.422Z	DEBUG	processor/processor.go:2188	Processor DB Read Complete. No GW Jobs to process.
2022-08-02T10:24:33.904Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CmyvDvLFCoy8tqTQpvx2yhekOH upload freq not exceeded
2022-08-02T10:24:33.904Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CnJX3KvaOZeiX1iqWqQuCbCt6Z upload freq not exceeded
2022-08-02T10:24:34.991Z	DEBUG	gateway/gateway.go:710	Gateway Recv/Ack 0 0
2022-08-02T10:24:35.717Z	DEBUG	jobsdb/jobsdb.go:3129	backupDSLoop backup disabled proc_error
2022-08-02T10:24:35.734Z	DEBUG	jobsdb/jobsdb.go:3129	backupDSLoop backup disabled batch_rt
2022-08-02T10:24:35.904Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CmyvDvLFCoy8tqTQpvx2yhekOH upload freq not exceeded
2022-08-02T10:24:35.904Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CnJX3KvaOZeiX1iqWqQuCbCt6Z upload freq not exceeded
2022-08-02T10:24:37.221Z	DEBUG	jobsdb/jobsdb.go:2951	[[ gw : addNewDSLoop ]]: Start
2022-08-02T10:24:37.221Z	DEBUG	jobsdb/jobsdb.go:2951	[[ batch_rt : addNewDSLoop ]]: Start
2022-08-02T10:24:37.221Z	DEBUG	jobsdb/jobsdb.go:2951	[[ rt : addNewDSLoop ]]: Start
2022-08-02T10:24:37.221Z	DEBUG	jobsdb/jobsdb.go:2951	[[ proc_error : addNewDSLoop ]]: Start
2022-08-02T10:24:37.905Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CmyvDvLFCoy8tqTQpvx2yhekOH upload freq not exceeded
2022-08-02T10:24:37.905Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CnJX3KvaOZeiX1iqWqQuCbCt6Z upload freq not exceeded
2022-08-02T10:24:38.422Z	DEBUG	jobsdb/jobsdb.go:2976	[[ gw : refreshDSListLoop ]]: Start
2022-08-02T10:24:38.423Z	DEBUG	processor/processor.go:2157	Processor DB Read size: 10000
2022-08-02T10:24:38.423Z	DEBUG	jobsdb/jobsdb.go:1106	SELECT MIN(job_id), MAX(job_id) FROM "gw_jobs_1"{0 false} {0 false}
2022-08-02T10:24:38.424Z	DEBUG	processor/processor.go:2188	Processor DB Read Complete. No GW Jobs to process.
2022-08-02T10:24:39.906Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CmyvDvLFCoy8tqTQpvx2yhekOH upload freq not exceeded
2022-08-02T10:24:39.906Z	DEBUG	batchrouter/batchrouter.go:1608	BRT: AZURE_BLOB: DB about to read for parameter Filters: [{destination_id 2CnJX3KvaOZeiX1iqWqQuCbCt6Z false}] 
2022-08-02T10:24:39.906Z	DEBUG	jobsdb/jobsdb.go:2492	[getProcessedJobsDS] Empty cache hit for ds: {batch_rt_jobs_1 batch_rt_job_status_1 1}, stateFilters: [failed], customValFilters: [AZURE_BLOB], parameterFilters: [{destination_id 2CnJX3KvaOZeiX1iqWqQuCbCt6Z false}]
2022-08-02T10:24:39.906Z	DEBUG	jobsdb/jobsdb.go:2677	[getUnprocessedJobsDS] Empty cache hit for ds: {batch_rt_jobs_1 batch_rt_job_status_1 1}, stateFilters: NP, customValFilters: [AZURE_BLOB], parameterFilters: [{destination_id 2CnJX3KvaOZeiX1iqWqQuCbCt6Z false}]
2022-08-02T10:24:39.906Z	DEBUG	batchrouter/batchrouter.go:1627	BRT: AZURE_BLOB: DB Read Complete for parameter Filters: [{destination_id 2CnJX3KvaOZeiX1iqWqQuCbCt6Z false}] retryList: 0, unprocessedList: 0, total: 0
2022-08-02T10:24:39.906Z	DEBUG	batchrouter/batchrouter.go:1646	BRT: DB Read Complete. No BRT Jobs to process for parameter Filters: [{destination_id 2CnJX3KvaOZeiX1iqWqQuCbCt6Z false}]
2022-08-02T10:24:40.717Z	DEBUG	jobsdb/jobsdb.go:3129	backupDSLoop backup disabled proc_error
2022-08-02T10:24:40.734Z	DEBUG	jobsdb/jobsdb.go:3129	backupDSLoop backup disabled batch_rt
2022-08-02T10:24:41.906Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CmyvDvLFCoy8tqTQpvx2yhekOH upload freq not exceeded
2022-08-02T10:24:41.906Z	DEBUG	batchrouter/batchrouter.go:1947	BRT: Skipping batch router upload loop since AZURE_BLOB:2CnJX3KvaOZeiX1iqWqQuCbCt6Z upload freq not exceeded
2022-08-02T10:24:42.223Z	DEBUG	jobsdb/jobsdb.go:2951	[[ proc_error : addNewDSLoop ]]: Start
2022-08-02T10:24:42.223Z	DEBUG	jobsdb/jobsdb.go:2951	[[ rt : addNewDSLoop ]]: Start
2022-08-02T10:24:42.223Z	DEBUG	jobsdb/jobsdb.go:2951	[[ gw : addNewDSLoop ]]: Start
2022-08-02T10:24:42.223Z	DEBUG	jobsdb/jobsdb.go:2951	[[ batch_rt : addNewDSLoop ]]: Start
2022-08-02T10:24:43.424Z	DEBUG	jobsdb/jobsdb.go:2976	[[ gw : refreshDSListLoop ]]: Start
2022-08-02T10:24:43.424Z	DEBUG	processor/processor.go:2157	Processor DB Read size: 10000
2022-08-02T10:24:43.425Z	DEBUG	jobsdb/jobsdb.go:1106	SELECT MIN(job_id), MAX(job_id) FROM "gw_jobs_1"{0 false} {0 false}
Logs from 02/08/2022, 15:52:13
Show timestamps
Show previous terminated container

Hi @Channel, how to configure the "Bucket Configuration Settings for Event Backups" for GCS in Rudderstack Cloud Environment?

Hello Team, From time to time our clients complain about error: "Cannot proceed as no storage is available". This error produces line 14592 in index.js of rudder-sdk-js (version 2.3.0). Could you please advice us how we can troubleshoot and resolve the issue? Thanks

MailChimp to bigquery. will it load the whole data from the source or incrementale ? since we found the data everytime is very big. and there is some duplicate records in our bigquery dataset.

Hello Team,

Hello! One of the big things that sold us on Rudderstack was the idea that we'd be able to use it to send offline conversions to LinkedIn Ads -- for example, when someone marks a sale in a CRM like Salesforce -- but I'm having trouble seeing a way to do that. Is anyone aware of documentation on how we can do that?

Hi all, quick question. If I have a bunch of frontend events but then one event is triggered from the backend, what’s the process to do that to make sure rudderstack (or mixpanel) identifies it all as one user. Is calling identify in the backend? Or should I send the annonymous id? For example the customer is on the website, then they sign up and signing up comes as a backend event.

Why is the Intercom destination "group" event commented out in source code? https://github.com/rudderlabs/rudder-transformer/blob/master/v0/destinations/intercom/transform.js

Hi 👋 I'm trying to setup google analytics 4 as a destination, but the events don't seem to be going through. This is what I see in the live view, which is not very helpful. Nothing show up in the servers logs either, any tips on how to debug this?

Hi! Quick question that I couldn't figure out from the docs: I want to programatically access the event delivery rates for a certain destination in a free Rudderstack Cloud data plane. Essentially the information from the Destination's "Events" tab in the web interface, but using REST. Is it doable?

Hi all, a simple question. I am sending a trait

phone

from my frontend in a track event like such:

RudderStackWrapper.track(RudderStackEvents.PHONE_SUBMITTED, {

phone: phoneNumber.toString()

});

But for some reason, in Intercom, this does not fill out the Phone field. The event is arriving correctly to the user but the info is not being done. Do I need to send it in an identify event or is track enough.

Hi there - we need to change the destination of our rudderstack warehouse db - and our data engineer is wondering whether it's possible for rudderstack to replay all events to the new location or if we need to migrate it ourselves

hi all! I’m attempting to send intercom data into rudderstack to send conversation events to my destinations. I’m receiving a prompt to connect a destination (seems like only warehouses?) — is it possible to send to all destinations? In particular, heap. Appreciate it!

Hi, I work with @bitter-yak-50680 ^, I had signed up with Rudderstack using my work email: kenny@arrivedhomes.com, and was able to log in. We then realized I was not added to the Arrived account, so Alexa added me. However, I have not received an invite, and nor am I able to see any of the Arrived configurations/resources/etc that Alexa and others see. Thanks!

This message was deleted.

I'm getting this error as in the image, but have no idea of what could be. Already checked the information and it's correct

Hi there, we have been using Rudderstack with Amplitude as a destination and recently added Gainsight PX as a new destination. I see that events are being forwarded from the Rudderstack dashboard but am not able to view the events in Gainsight. Can anyone help with this issue? I have followed the docs here Thank you.

Is there an official way to disable loading of bugsnag?

Hello RudderStack 👋 I have a question regarding the RudderStack & HubSpot integration. Does this pre-existing integration support the connection to two HubSpot accounts? Or, would this integration only support the connection to 1 account, and then a custom integration would need to be created to support the connection to the 2nd account? Thank you for your help.