Hi Rudderstack Support, need you help on IP range for Rudderstack open source. where i can get the ip range to be whitelisted and all used port .

Hi, Can I ask about the RudderStack Config Generator here?

Hi everyone, a quick question. If I send one even from the backend (NodeJS) and this event is the one that identifies the new customer. Should I send the annoynymous id from the frontend to backend to make sure it’s all consistent?

Trying to understand how to setup Ruddertack + Amplitude Groups. The documentation here isn't very clear: https://www.rudderstack.com/docs/stream-sources/rudderstack-sdk-integration-guides/rudderstack-javascript-sdk/#group Is it possible to send more than one group per user?

Clevertap destination response is 200ok but the body contains the real status wich is success or failed. Rudderstack shows all of this request as if they where successful but they are not. What can be done to track them ?

Help please: clever tap does not accept nested objects and all of my events use them , what can I do ? Is there any transformation template that can help or configuration that flattens the request ? Shouldn't this be manage automatically by rudderstack integration with clevertap on cloud mode?

hi my rudderstack syncs have not been working since june

on hosted rudderstack

hi - i can no longer see the workspace token for my account - is there another way to get it?

Hey all 👋 I’m having some issues using the SDK in a Next.js app, specifically around the tracking of page views. We’re doing the following on every page in our Next app, but we’re getting some funky data come through in some of the fields

const { path } = useRouter()
useEffect(() => {
  if (window.rudderanalytics?.page) {
    window.rudderanalytics.page()
  }
}, [path])

Sometimes the

path

and

url

fields are incorrect, sometimes the

referrer

and

referring_domain

. I can go into more specifics if need be, but I’m just wondering if there are any known issues or limitations with using Rudderstack in Next apps, or if there’s an obvious flaw in the approach we’re taking in the above snippet? Any help would be appreciated, thanks! 🙂

Hi, we are seeing issues trying to enable GA4 - we have the separate gateway/processor/transformer setup and the transformer is hitting 100% CPU after enabling GA4. Gateway/processor version:

31052022.120454

Transformer version:

02062022.141100

Hi @early-stone-68655 team. Having issues with the SaaS product, invited a teammate but his invitation expired, tried to reinvite but still expired, what am I to do ?

We want to start using the client-side implementation, so we can use pageview data for ux analytics, heatmaps, recordings etc. • client side -> page calls • server side -> track calls • Destination -> posthog. Would it be possible to have a client/server cross setup and define the same client ID / anonymous ID? Is it possible to set a manual anonymous ID from a custom cookie/local storage? Or should we manualy set client id on the server implementation and take the random generated from the JS SDK? https://www.rudderstack.com/docs/stream-sources/rudderstack-sdk-integration-guides/rudderstack-javascript-sdk/js-sdk-faqs/#what-is-an-[…]retrieve-it tnx a lot!

The Rudderstack <> Amplitude integration uses

event.anonymousId

for the

device_id

that gets sent to Amplitude instead of using

event.context.device.id

. Is that intentional, or is that a bug?

Hi all. Having problems with Braze as a destination. We are using the Braze EU-02 instance and it appears that RS is sending those to a different Braze instance. Is this a hard coded mapping that needs to change in RS?

Hi guys, I am now setting up a custom domain using this guide: https://www.rudderstack.com/docs/user-guides/how-to-guides/custom-domains/ which is overall great. The only thing that is not clear: Do I need to use the CachingOptimized policy for the custom data plane URL and for the CDN URL? it is clear that I need to do it for the API URL but it is confusing regarding the rest because it specifies to create a new policy but it is written to use the CachingOptimized in the same section. Meaning should they all share the same policy with the Authorization Header as part of the cache key or not? logically, for the dataplane there should be no caching at all but it is not clear how this is set.

#support Good afternoon, I am integrating Rudderstack with Kustomer, and the transformation is not processing the "custom" fields, has anyone managed to solve this problem?

Hello, I am setting up a reverse etl to Braze. It looks like the identify call does not support mapping properties in the source to custom properties on the destination. Can someone confirm that?

Hey there, We currently use GA4 cloud mode in one of our production environments. I noticed that while event payloads do have client_id and all the required information according to the developer docs, we seem to be showing realtime events inconsistently in our analytics dashboard. One of the events that stand out is purchase events. The conversion on GA4's side doesn’t seem to fire consistently when the purchase event fires. I noticed that this is happening for other events such as view_item. I saw from previous posts that a “revamp” of GA4 is coming fairly soon, and I just wanted to know if the revamp is meant to cover this kind of issue? It could be that we also have a misconfiguration on our end. We do consistently see this issue in our production and dev environments.

React native integration with rudderstack clever tap: clever tap needs the device token to be able to send push notifications , how can this be achieve , where on the docs rudderstack shows how to obtain and send the device token ?

Is there any way to have the data hosted in Australia? We might have government requirements to have all data stored in Australia and are concerned we won't be able to use your service. Please let us know what options we have. Thank you!

Hello, I created a flutter project using

rudder_sdk_flutter: ^2.1.0

. when the project is run on the android application everything runs smoothly. but when the project is run on ios an error log appears like this:

RSStack:Info:EventCount: 14
RSStack:Debug:endPointToFlush <https://aixp-rudder-api.digitallab.id/v1/batch>
RSStack:Debug:statusCode 404
RSStack:Error:ServerError: <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST /v1/batch</pre>
</body>
</html>

please help how to solve.

Hi, We are running a self hosted docker setup using EC2 instance. We are using Redshift as one of the destination and updating our redshift cluster. Because of the update we will not be able to capture events in redshift for couple of days. 1. Can we increase the retryTimeWindowInMins in config.yaml to 2880 minutes (2 days). Is there any limit to this variable? If yes then what is the maximum limit 2. After updating config.yaml, do we need to restart the docker for it to take effect. 3. Is there any other variable that needs to be updated so that queued events can be processed later when redshift is up.

Hi, we are having an issue with one of our users who is unable to accept the invite. Who can assist please? thx

Hello! We are using Rudderstack and we have added Bigquery as our destination. I have the following question. I have seen that you are using PARTITIONED TABLES using ingestion time. What will happen when partitions are over Bigquery's limit 4000 (if it is hour I have like 167 days)? Will I lose the older data? Do I have to keep a backup of my own?

just wanted to confirm - in case of db issues (postgres unreachable, corrupted etc),is it feasible to just point rudder backend to a fresh PG instance? i.e - will this in any way affect future events written to our warehouse like clickhouse etc (changes in event id generation etc)?

Hey ..How we can use google storage bucket as source in rudderstack ??

Has anyone ever gotten the "(#100) param data must be an array" issue while implementing the Facebook Pixel destination ? Here is what my payload looks like.

Hi there! Getting 'Failed to trigger uploads for destId' when trying to sync data with BigQuery Also, I can't see any events coming in, not sure where the process has broke

Is there any product roadmap for adding other events (like track) to the reverse etl? https://www.rudderstack.com/docs/reverse-etl/faq/#what-event-types-are-currently-supported-by-this-feature