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# support
  • s
    Hi I am getting a 
    405 Method not allowed
    when using the raw http api. Can someone help me figure out what might be wrong with my request?
    Copy code
    export const trackForUser = (userId, event, properties) => <http://axios.post|axios.post>(RUDDER_DATA_URL, {
  headers: {
    'Content-Type': 'application/json',
    Authorization: `Basic ${btoa(`${RUDDER_WRITE_KEY}:`)}`,
  },
  body: {
    userId,
    event,
    properties,
  },
});
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  • f
    Question about Rudderstack integration with HubSpot 🧵
    s
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  • t
    Hi guys, I have an urgent issue where events sent using the Pixel API (to an HTTP API source) are received well in Rudderstack based on the UI but they do not reach GA4 or UA even though the transformation is done successfully and there are no errors (we see nothing in the real time dashboard on GA side). Works fine with JS API and HTTP API.
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  • w
    Hi everyone. I am triggering an event on user creation, sending from Node JS (backend) to Intercom. Sometimes it works, but sometimes I get the error.“User not found” from Intercom. But my intention here was to create the user in Intercom. In all cases I am sending the userId, name and email. Any ideas what it could be?
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  • o
    Any idea on how I can check the properties passed to events here?
    h
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  • r
    Hello , any idea why we are getting a lot of 
    input is undefined or null []
    in rudderstack-transformer logs , we deployed using the helm chart
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  • m
    Hello Rudder Team, we are looking to move to Rudder from Segment. I am running a POC before talking to any sales or account managers, We deploy on AWS, is the rudder-server compatible with aurora rds (engine 10) ?
    s
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  • d
    Hello, I'm looking to set https://www.rudderstack.com/docs/user-guides/administrators-guide/bucket-configuration-settings up in our RudderStack Enterprise. Who can I speak to and how can I securely share AWS access keys? Thank you.
    s
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  • h
    Hello, we had a Facebook Pixel destination that was working well, then on June 6th the passing of all events began to fail. Every event has the same message (param data must be an array for fbtrace_id - see attached message). I'm a noob with Rudderstack, so thought I'd check here to see if this is a known issue. Thanks in advance.
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  • s
    Hi Rudder team. We’re currently upgrading our React Native app to version 0.68.2 and we’re having compatibility issues wit gradle 7 and 
    "@rudderstack/rudder-integration-firebase-react-native": "^1.0.7"
    . Is rudderstack gradle 7 ready?
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    k
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  • f
    Is there a problem with app.rudderstack.com right now? All API calls appear to fail when I try to log in?
    f
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  • a
    Hi! Do you offer Europe location for your hosted plan?
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  • m
    Hello Rudder team, I am doing a POC (deploying rudder on aws), I deployed all the services using copilot on ECS, when rtunning the rudder-server with the json workspace config file I am having this error:
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  • m
    Copy code
    RROR	misc/misc.go:1219	Unable to make a warehouse databricks build version call with error : Get "<http://localhost:8082/databricksVersion>": dial tcp 127.0.0.1:8082: connect: connection refused
  • s
    We had experienced an outage on app.rudderstack.com for a few minutes. The issue has been fixed now and should work normally
    🙌 2
  • b
    Hello, first post here 🥳 I have been exploring Rudderstack recently and use PostHog for our primary tool for product analytics. I have been using the Rudderstack plugin for exporting events and sending them to downstream tools. I just have a question about the 
    $autocapture
    events. When sending from PH to a data warehouse, they are captured as actual $autocapture events but all properties are nested in a single column which is hard to work with. With Rudderstack, you seem to put all of those properties into their own columns which is awesome but they are treated as 
    click
    and 
    change
    events instead of `$autocapture.`The issue is, there seems to be no way of determining what those click or change events are. I most probably am not understanding these properly but I was wondering if there is a way to understand what those click or change events are associated with? I have recently sent an email to have a demo call with the team but that will need to be later next week so would love to get an understanding of this structure before that simple smile
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  • f
    ❓ How do I set 
    event.context.app.name
    when using the JS SDK?
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  • l
    Is there a way for us to use our own transformer scripts without going via the hosted control plane? can we add scripts to the 
    d-transformer
    docker image ?
    s
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  • d
    Hello there, Is there any way to modify the default event Rudderstack used to to sent to Google analytics? Can this be achieved via transformations?
    s
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  • m
    what url should i put in a react native client ? I dpeloyed rudder on aws ecs (when I open the url https://analytics.mydomain.com) I see this:
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  • m
    Copy code
    {
  "appType": "EMBEDDED",
  "server": "UP",
  "db": "UP",
  "acceptingEvents": "TRUE",
  "routingEvents": "TRUE",
  "mode": "NORMAL",
  "goroutines": "670",
  "backendConfigMode": "JSON",
  "lastSync": "2022-06-10T12:39:57Z",
  "lastRegulationSync": ""
}
  • m
    I tested a slack webhook integration and it is working
  • m
    I can see that the postman collection is calling : https://analytics.mydomain.com/v1/track and /screen as well
  • m
    should i put the domain https://analytics.mydomain.com/v1/batch in the react native client ?
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  • m
    I can see these logs on the console
  • m
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    [Fri Jun 10 2022 16:43:30.968]  LOG      [CodePush] App is up to date.
[Fri Jun 10 2022 16:43:39.838]  LOG      RudderSDK: Debug: Initializing Rudder RN SDK version: 1.4.1
[Fri Jun 10 2022 16:43:39.867]  LOG      RudderSDK: Debug: setup: created config
[Fri Jun 10 2022 16:43:39.879]  LOG      RudderSDK: Debug: setup: setup completed
  • g
    rudderanalytics.load(2AM8dZ34AcccccccccccTVX8Q0d,'https://dialoguegfddfhfghgfhgfhfgjhgstack.com'); rudderanalytics.page();
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  • g
    hi might be a stupid question but i keep getting console errors when adding this as part of the js script source script to website
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  • g
    Uncaught SyntaxError: Invalid or unexpected token (at (index)4224)
  • c
    Hi #support. I have installed your Javascript SDK with the following snippet from your guide:
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    <script>
  rudderanalytics = window.rudderanalytics = [];
  var methods = [
    "load",
    "page",
    "track",
    "identify",
    "alias",
    "group",
    "ready",
    "reset",
    "getAnonymousId",
    "setAnonymousId",
  ];
  for (var i = 0; i < methods.length; i++) {
    var method = methods[i];
    rudderanalytics[method] = (function (methodName) {
      return function () {
        rudderanalytics.push(
          [methodName].concat(Array.prototype.slice.call(arguments))
        );
      };
    })(method);
  }

  rudderanalytics.load(XXXXXX, <https://XXXXXX.dataplane.rudderstack.com>);
  rudderanalytics.page();
</script>

<script src="<https://cdn.rudderlabs.com/v1.1/rudder-analytics.min.js>"></script>
    I have installed it to our wordpress site by adding the snippet to the 
    <head>
    section of our website. When i check the live events from Rudderstack, nothing is appearing - even if i go to our website in order to trigger events such as page-views. Can you help me about what i am doing wrong? • XXXXXXX is of course replaced with the correct write key and URL from my rudderstack dashboard
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