RudderStack #support

chilly-beach-26366

05/30/2022, 12:44 PM

Hi I'm getting problems when pulling data from Xero to Azure SQL. Data is not updating for existing invoices. Checked with all guidelines but no success. Can anyone help?

victorious-oil-12722

05/30/2022, 2:22 PM

Hi, I am getting error 404 while sending event data to Adjust destination. and same data is sending correctly on Leanplum destination. Can you please let me know if i am missing anything or how to resolve this issue? Thanks in advance

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narrow-motherboard-63429

05/30/2022, 2:32 PM

Hi there. I’m currently trying to set up reverse-ETL from bigQuery to Salesforce. I’d like to match users on the email instead of a user ID or anonymous ID. Is there any way to set this up ? Thanks a lot in advance!

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miniature-judge-92521

05/30/2022, 3:52 PM

👋 Hi everyone! Just wonder, is it possible from the frontend UI RudderStack javascript to send events to our backend (written in PHP) and redirect it to RudderStack cloud ? Instead that JS will send directly to RudderStack cloud in order to avoid cross domain issues in future ?

stocky-thailand-79762

05/31/2022, 10:51 AM

Hello. I am trying to integrate RudderStack, with AppsFlyer, in a React Native application. However, when running in an iOS Simulator, I am receiving an error

Unhandled promise rejection [RangeError: Maximum call stack size exceeded.]

This appears to happens during the call to

rudderClient.setup

With logging turned up I see these messages.

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LOG  RudderSDK: Debug: setup: created config
 ERROR  Unhandled promise rejection [RangeError: Maximum call stack size exceeded.]
 LOG  RudderSDK: Debug: setup: setup completed
 LOG  Rudder Client Setup Completed
 LOG  Rudder Client Callback registered

I have stepped through the native code implementation for the

setup

call and everything seems fine in there. We are seeing application life cycle events being recorded in both RudderStack and AppsFlyer, so we think that the configuration is correct. If we try to run this in a production build the app will exit almost immediately due to the unhandled promise. Does anyone know anything about this, or experienced anything similar?

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thankful-electrician-16984

05/31/2022, 12:04 PM

Hi, I am getting a 451 () when I try to send an event using the HTTP api directly from the browser. Any idea why? Is it possible to send direcly from the browser? in the thread I added my code snippet

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steep-byte-42023

05/31/2022, 4:43 PM

Hi, we recently started getting panics in our processor production server with errors like the following:

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panic: [[ gw ]]: idx: 1 != 0 and prevMax: 14830172 >= minID.Int64: 14830155 of table: gw_jobs_330 [recovered]

What could be causing this and how can we fix it?

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rapid-breakfast-34593

05/31/2022, 5:48 PM

Hello, I'm doing some experimentation with rudderstack and ran into an issue. With Leanplum as a destination I get an error on the identify call. Saying it is missing an anonymousId. However, I have provided a userId that I can see in the object. Weirdly enough, checking the events from the source (a node server) the identify call is successful. It seems like it fails when relaying that event to leanplum.

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future-nest-36254

05/31/2022, 7:06 PM

Hey, Is it possible to send events without user/anonymousId? Those events are purely back-end and are not a result of any user action.

ambitious-breakfast-83504

06/01/2022, 7:00 AM

Hi team, i keep getting these errors in transformation server

ambitious-breakfast-83504

06/01/2022, 7:00 AM

Measurement protocol only supports timestamps [15m] into the future

ambitious-breakfast-83504

06/01/2022, 7:00 AM

when moving data to google analytics 4

ambitious-breakfast-83504

06/01/2022, 7:00 AM

we have hosted it on our servers

ambitious-breakfast-83504

06/01/2022, 7:00 AM

please can some one help on this

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flaky-article-11631

06/01/2022, 10:45 AM

morning, does anyone have any suggestions for the best way to set up multiple operational environments in RudderStack Cloud? for example, Test and Production

flaky-article-11631

06/01/2022, 10:46 AM

'name-spacing' has been suggested to me, but i haven't seen any examples of this in place - should i set up multiple workspaces, or is there some other way to separate environments?

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worried-tailor-13264

06/01/2022, 12:18 PM

Hi everyone. I am trying to filter the events we send to slack, using the field event name. But in practice it’s sending everything to slack. Should I put anything else here?

clean-animal-34153

06/01/2022, 8:02 PM

Hi - did something change on Monday with the HTTP API's basic authentication? All my integrations broke with the error

No entry in the writeKeyToWorkspaceMap table

. I was able to fix it by changing the password from

""

to no password.

ambitious-breakfast-83504

06/02/2022, 6:06 AM

Is there a provision to make branch.io (Destination) work with web and server platform sources ?

ambitious-breakfast-83504

06/02/2022, 6:07 AM

We are trying to send events into branch.io destination, seems no events are populating on the branch dashboard , and no errors are seen in rudder-stack dashboard (LiveEvents)

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thankful-electrician-16984

06/02/2022, 10:52 AM

Hi, I would like to convert a Track event into a Page Event using transformations (the source is the JS SDK and the destination is Google Analytics). Is that possible? If so, is there any code example?

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lemon-dog-49453

06/02/2022, 11:41 AM

Hi guys, im trying to set up some basic monitoring on our self hosted rudderback - i'm having rudderstack send stats over to a statsd exporter -> which gets pulled by our prometheus server. It looks to me that there are several metrics mentioned here are missing from the metrics available (gateway.write_key_requests, gateway.write_key_successful_requests , gateway.write_key_failed_requests , processor.gateway_db_write etc) - in fact, a majority of the metric keys specified on that page seem to be unavailable. Im enclosing a text file which contains all the metrics that rudderstack seems to send to our statsd server. Is there anything im missing or should enable?

rudder_metrics

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stale-refrigerator-26788

06/02/2022, 1:59 PM

hey Guys,how we can receive events from adjust in rudderstack using webhook.?

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rapid-breakfast-34593

06/02/2022, 2:48 PM

Hello, another question, this time regarding integration with Mixpanel. I hooked up Mixpanel with Rudderstack, and I noticed that a lot of identical

merge

events are being generated (see attached screenshot). Looking at the source code for

rudderlabs/rudder-transformer

it seems like it does a

merge

even when

userId

and

anonymousId

are the same. The reason I’m providing an

anonymousId

along with the

userId

relates to my earlier question regarding Leanplum, as apparently

anonymousId

is a required prop for the Leanplum transformer. Can this be resolved somehow?

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// rudder-transformer/v0/destinations/mp/transform.js

if (message.userId && message.anonymousId && destination.Config.apiSecret) {
    // Use this block when our userids are changed to UUID V4.
    // const trackParameters = {
    //   event: "$identify",
    //   properties: {
    //     $identified_id: message.userId,
    //     $anon_id: message.anonymousId,
    //     token: destination.Config.token
    //   }
    // };
    // const identifyTrackResponse = responseBuilderSimple(
    //   trackParameters,
    //   message,
    //   type,
    //   destination.Config
    // );
    // identifyTrackResponse.endpoint =
    //   destination.Config.dataResidency === "eu"
    //     ? "<https://api-eu.mixpanel.com/track/>"
    //     : "<https://api.mixpanel.com/track/>";
    // returnValue.push(identifyTrackResponse);

    const trackParameters = {
      event: "$merge",
      properties: {
        $distinct_ids: [message.userId, message.anonymousId],
        token: destination.Config.token
      }
    };
    const identifyTrackResponse = responseBuilderSimple(
      trackParameters,
      message,
      type,
      destination.Config
    );

    identifyTrackResponse.endpoint =
      destination.Config.dataResidency === "eu"
        ? "<https://api-eu.mixpanel.com/import/>"
        : "<https://api.mixpanel.com/import/>";

    identifyTrackResponse.headers = {
      Authorization: `Basic ${Buffer.from(
        `${destination.Config.apiSecret}:`
      ).toString("base64")}`
    };
    returnValue.push(identifyTrackResponse);
  }

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aloof-truck-82115

06/02/2022, 4:25 PM

Hi, We are new with product analytics, but what are the advantages of using page views instead of track events with custom properties equal to page views? Many thanks

astonishing-crowd-19276

06/02/2022, 6:35 PM

hi support team, when using salesforce as source, is there any pre-requisite to completed on salesforce end. I did this integration earlier and don't remember doing anything specifically and it worked at that time. Currently I'm trying to connect to a sandbox env and after entering the sfdc credentials, it's just clocks and not proceeding any further.

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damp-finland-55386

06/02/2022, 9:01 PM

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Good day support team, I have a problem with the integration in react native with clevertap in IOS, carry out the process until this step

damp-finland-55386

06/02/2022, 9:02 PM

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damp-finland-55386

06/02/2022, 9:02 PM

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and it shows me this error

damp-finland-55386

06/02/2022, 9:18 PM