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# support
  • m
    Hey everyone, I need to find out why rudderstack events are not appearing in our databases. We have a connection from python to the database. When I check the source (python) live events, I can see them and there is no error. But when I check the destination (database) live events, I do not see any event. Any idea?
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  • b
    I have connected appsflyer to bigquery through rudderstack, the source is able to send test events but nothing else, what could be the reasons? I am using pro version of rudderstack
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  • i
    Hey team, when extracting data from 
    Zendesk
    , I have no option to pick 
    ticket_comments
    end point: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/ only options that I have are (pictures below) could you let me know how the zendesk data is extracted?
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  • h
    #support team, Would you please share rudderstack warehouse schema data dictionary(for shopify)? I am confused about the different IP fields like browser_ip, context_ip, request_ip,? Is it public IP or private IP?
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  • a
    Hi, how do I remove RudderStack account?
    n
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  • a
    šŸ‘‹ Hello, team! I tried setting up rudderStack on docker and kuberentes and ended up with this error
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  • a
    Copy code
    backend-config/backend-config.go:431	Waiting for initializing backend config
  • a
    can you help on this ?
  • e
    Hi, We are trying to connect with Google Cloud Storage Data Lake (according to the documentation https://www.rudderstack.com/docs/data-warehouse-integrations/gcs-datalake/), but we are getting the error: 
    Failed to trigger uploads for destId= <connection_id>
    We already gave the project admin permission for the service account and we wait a day to sync. How to fix this problem?
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  • l
    Hello, my transformations are not being applied using the Mailchimp destination
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  • m
    Hello, my rudderstack instance is running in degraded mode on kubernetes. How can I solve it?
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  • m
    When you say "You can restart the server in the normal mode by updating the 
    /data/rudderstack/recovery_data.json
    or 
    /tmp/recovery_data.json
    . Set Mode to "normal"" in your troubleshooting guide. Do you mean manually modify the entry of the json file??
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  • c
    Hi, 1. How can I send standard events to Facebook App Events with Rudderstack cloud mode? 2. For advertising and attribution tracking do I really need device mode or cloud mode will work on your experience?
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  • f
    Hi folks! Re: Intercom ā€” it appears that every sync duplicates existing rows ā€” is it not incremental? If not, is there a way to prevent this behavior, as it's eating up a ton of space in BigQuery.
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  • d
    Hi, Iā€™m trying to get the Shopify source working but Iā€™m getting all my track events without a 
    userId
    (and the page events are coming 
    userId = NULL
    ). Anyone seen this/have advice?
    g
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  • g
    Iā€™ve connected an http source to my postgres warehouse and ran a sync after firing some test events, but the sync has been stuck on ā€œwaitingā€ for 20 minutes. I tested the credentials provided to rudder and thereā€™s no issue with them, and the instance allows traffic from all ip addresses. What could be the issue here?
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  • b
    Hello, I'm trying to connect Analytics as source to sheets as destination, but I'm unable to do so need help.
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  • m
    Hello, I found this documentation about grafana dashboards https://www.rudderstack.com/docs/user-guides/administrators-guide/rudderstack-grafana-dashboard/ but I don't see any mention of how to set it up or where to access it. Is there something else I'm missing? I'm using rudderstack open source on kubernetes
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  • c
    Hi, I have upgraded from old Java SDK(1.0.1) to 2.0.0. Created the client using below configuration
    Copy code
    return RudderAnalytics
        .builder(rudderKey)
        .endpoint(rudderDataPlane)
        .retries(10)
        .build();
    where rudderdataplane is http://IP:7060/ But i am getting 404 error while trying to push events. Could you please advise if something might be wrong in instantiating the client. For version 1.0.1 client used to look like this: return RudderAnalytics.builder( rudderKey, rudderDataPlane ) .build();
  • a
    Hi everyone, Iā€™m on the Free plan. iā€™ve setup Rudderstack-Ga integration in parallel with default Ga SDK implementation for testing. i can see very huge difference in realtime pageview. Does someone has an answer to this issue please ? šŸ™
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  • a
    Hi, new user here. Does Rudderstack do batchiing of writes when writing to the Clickhouse ā€˜destinationā€™? I found mention of Rudderstack doing this for ā€˜certain destinationsā€™ (mentioned in this blog post: https://www.rudderstack.com/blog/the-complete-customer-data-stack/ ) but canā€™t find a list of destinations to which batching is done vs those where it isnt.
    āœ… 1
    h
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  • a
    I do see this control when adding Clickhouse as a destination so am wondering if this controls the batching freq?
    n
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  • a
    Hello team. We have successfully connected rudderstack js sdk to our web on local setup and managed to see events arriving to rudderstack. But, once we deployed it to our staging environment we faced with the issue: track events are being sent to our stage backend instead of rudderstack backend (we see requests to <our_stage_backend>/v1/identify which rightly end up with 404 response). As users of rudderstack sdk we do not have control over actual endpoints rudderstack use to send events. What do we miss here? Any configuration tricks? Any hint or advice will be very much appreciated. Thank you in advance.
    h
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  • a
    Hello Team, I have successfully hosted rudder-stack (Both dataPlane and ControlPlane) - SourceConnection as Javascript and destination connection as Postgres And when i send test event the server crashes with the below error
    Copy code
    2022-04-06T09:18:12.002Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:41924->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:12.005Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:39649->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:12.637Z	INFO	warehouse/warehouse.go:1665	WH: Starting Warehouse service...
2022-04-06T09:18:12.646Z	INFO	pgnotifier/pgnotifier.go:109	PgNotifier: Initializing PgNotifier...
2022-04-06T09:18:12.646Z	INFO	pgnotifier/pgnotifier.go:463	PgNotifier: Creating Job Queue Tables 
2022-04-06T09:18:12.654Z	INFO	warehouse/warehouse.go:1714	WH: Starting warehouse slave...
2022-04-06T09:18:12.654Z	INFO	warehouse/warehouse.go:1719	[WH]: Starting warehouse master...
2022-04-06T09:18:12.654Z	INFO	warehouse/warehouse.go:1582	WH: Starting warehouse master service in 8082
2022-04-06T09:18:12.655Z	INFO	warehouse/warehouse.go:1158	Starting a new Warehouse Destination Router: POSTGRES
2022-04-06T09:18:12.655Z	INFO	warehouse/warehouse.go:1007	WH: Warehouse Router started: POSTGRES
2022-04-06T09:18:12.654Z	INFO	pgnotifier/pgnotifier.go:133	PgNotifier: Deleting all jobs on topic: process_staging_file
2022-04-06T09:18:12.664Z	INFO	warehouse/warehouse.go:246	Received updated workspace config
2022-04-06T09:18:12.665Z	INFO	warehouse/warehouse.go:311	Releasing config subscriber lock: POSTGRES
2022-04-06T09:18:12.664Z	INFO	warehouse/warehouse.go:1040	WH: Warehouse Idle upload tracker started
2022-04-06T09:18:13.073Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:41008->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:13.803Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:43372->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:13.803Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:46189->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:13.803Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:52603->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:13.806Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:34137->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:13.806Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:59065->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:13.807Z	ERROR	stats/stats.go:175	write udp 127.0.0.1:44791->127.0.0.1:8125: write: connection refused
2022-04-06T09:18:13.810Z	INFO	misc/misc.go:340	RUDDER_TMPDIR not found, falling back to /tmp

2022-04-06T09:18:13.816Z	ERROR	rruntime/goroutine-factory.go:42	No provider configured for FileManager
2022-04-06T09:18:13.816Z	ERROR	rruntime/goroutine-factory.go:42	goroutine 860 [running]:
<http://github.com/rudderlabs/rudder-server/utils/logger.(*LoggerT).Fatal(0xc000854318|github.com/rudderlabs/rudder-server/utils/logger.(*LoggerT).Fatal(0xc000854318>, 0xc000c54ec0, 0x1, 0x1)
	/codebuild/output/src845064607/src/github.com/rudderlabs/rudder-server/utils/logger/logger.go:265 +0x108
<http://github.com/rudderlabs/rudder-server/rruntime.Go.func1.1(0x24f5ad0|github.com/rudderlabs/rudder-server/rruntime.Go.func1.1(0x24f5ad0>, 0xc000b5e300)
	/codebuild/output/src845064607/src/github.com/rudderlabs/rudder-server/rruntime/goroutine-factory.go:42 +0x327
panic(0x1d01de0, 0xc000c54d90)
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  • s
    @narrow-rain-89253 Hello - We were testing Facebook Pixel and API events and suddenly this error appeared (see photos below)
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  • l
    How can I setup destination integration with salesforce sandbox environment? Setting up the username, password and token doesn't seam to work.
  • l
    Is there a way to configure also the sfdc login url?
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  • j
    We are self hosting rudderstack server and signed up for a free account. I noticed 1000 events/min showing on the rudder stack website Does it matter that we are on a free account and not open source for self hosting? Does that limit even come into play when we are self hosted? Thanks
    n
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  • s
    This message was deleted.
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  • h
    redshift setup
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