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# support
  • c
    hey i cloned your RudderStack Unity repo. After that replaced Data Plane URL and key with my account in TestScript .On console i can see RudderSDK: Debug: Track Event: update_event. But not able to see live event. Is there something which i am doing wrong?Can i get help here?
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  • h
    Good morning, I signed up for RudderStack trial yesterday but I don't see both MS SQL and SFTP source connectors in trial version. I see them in online documentation flagged as 'Advanced'. Does it mean we are not able to test them in trial version? Both connectors are rather crucial for us. Thanks in advance for any hint, JJ
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  • e
    Hi, I am sending events from react native app to facebook pixel destination. For several events this issue has been reported in events manager: 
    Server External ID Not Matching to Pixel External ID for **Name of the event** Event
    You're sending the external_ID parameter for your **Name of the event** from your server, but you're not sending the external_ID parameter for this event from your pixel code. If you send external_ID for an event from your server, you should also send it from your pixel code for best results.
    This happens for custom events, standard events and some automatic events like Application Background Event, Application Opened Event. How could I resolve this problem? Thank you!
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  • l
    Call .track without calling .identify in a prior stage, what happens?
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  • l
    Hi guys, I use shopify event ingestion, but I have questions about the anonymous_id, is there a JavaScript SDK or there way to identify it into user id or email?
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  • b
    I've connected my Chargebee to Bigquery but keep getting this error when I try to Sync.
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  • s
    Can I track an event on behalf of a different user?
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  • t
    I tried to change the destination name (for an existing write key) in the workspaceConfig.json (this is self-hosted). But it doesn't seem to have an effect. It continues to send events to the old schema (named after the old destination).
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  • w
    hey guys. Any idea how to handle cross domain tracking between sources? hitrinakup.com: our site -> nodeJS - cloud mode blog.hitrinakup.com: our blog -> javascriptSDK - client mode racun.tus.si: our login/signup page -> javascriptSDK - client mode What would be best to do?
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  • l
    Hi team, I'm trying to sync the source Snowflake data to the S3 destination utilizing Reverse ETL. (?) It works fine in the rudderStack-hosted version, however, the SF connection is not available in the self-hosted version of the Control Plane; how to add it? (?) If I set up a valid SF-source/S3-destination in the RudderStack-hosted Data Plane, how can I leverage it in the RudderStack Data Plane(docker environment)
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  • l
    Hi Team , I am trying to connect rudderstack to Hubspot but I have this issue
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  • l
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  • l
    anyone can help me please ?
  • p
    Hi there - my zendesk integration was working fine one time - but then now it stopped working and I'm getting this error: 
    ticket_metrics: Post "<http://localhost:8092/tasks>": dial tcp 127.0.0.1:8092: connect: connection refused
    - should I try to reconnect Zendesk?
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  • f
    Hey folks! I've successfully synced Intercom to BigQuery, but while the exported value shows as 14000, I'm only seeing a single table with 241 rows in my BigQuery project — anything I should be aware of?
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  • l
    Hey folks! Is there a way to load the Intercom messenger via Rudderstack or do we have to setup the intercom JS?
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  • b
    I have migrated to Rudderstack managed service and since the first day, my realtime pipelines, based on Google Pub/Sub are really affected, what could be the possible issue?
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  • b
    They are updating in batches now
  • b
    There was no such issue when my own infrastructure was in place
  • s
    Hey team, I want to know how can I reset my pipeline and get all the new and past data be ingested again?
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  • f
    Hey team! I'm a bit confused here — I can see that I've successfully exported over 4 million records, but I'm only seeing two tables in BigQuery. Sync logs also show only two tables being synced successfully.
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  • t
    Hi, we are preparing our GDPR sub-processors list and we need to speify the servers location. Can you please indicate where are the server located? globally? in the US? thanks!
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  • b
    Hello, I'm having trouble connecting my google analytics, need help.
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  • m
    Hello @narrow-rain-89253 is this correct way to track google ads page load conversion? (documentation is missing example)
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  • w
    Hey everyone. Quick basic question. When dealing with leads, do you 
    identify
    them or only later? How do you handle the userId in that case? Let’s say someone signs up in a landing page and later on in the product. What’s the process in this case?
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  • a
    hey
  • a
    hello
  • a
    I'm just trying on cloud solution
  • a
    but I have "Data Plane URL: *N/A (Open Source)*"
    l
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  • a
    Why ??
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