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# support
  • b
    Hello, I want to update company email but seems like that is not possible from the Rudderstack dashboard. Can someone guide how to do that ?
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  • b
    Hi, I would like to migrate to the managed version of rudderstack, I did request a demo, but no one reached out. Its been 3 days already, is there any way to contact them. I would like a response asap.
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  • a
    Hey, is there a way to remove columns from being sent to a warehouse destination? For example removing 
    context_ip
    , 
    context_request_ip
    from being sent to a BigQuery warehouse destination in a connection?
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  • b
    I would like to connect with somebody to guide with certain issues that we are facing related to rudderstack open source, deployed on Kubernetes. I would love to have a call to discuss the issues.
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  • b
    Hi everyone, I’m on the Free plan and I’m trying to figure out the data stream delay. I setup a Slack Channel to broadcast my users activity. Sometimes it’s like a real-time data stream, and sometimes there is a 20 minutes delay. Does someone has an answer to this issue please ? 🙏
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  • c
    Hi everyone, if we use the Rudderstack hosted control plane but the self-hosted data plane what data and interactions what customer data will pass through via Rudderstack's servers as opposed to our own?
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  • w
    Are there any plans to enable multiple item level categories in ecommerce events? GA3 supports only one: eg: `pr1ca`: "Apparel%2FMens%2FT-Shirts" (Apparel/Mens/T-Shirts) GA4 support multiple: eg: `item_category`: 'Apparel' `item_category2`: 'Mens' `item_category3`: 'T-Shirts' Also are there any plans too support GA4 item parameters like: 
    item_list_name
    promotion_name
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  • b
    Hi, I what to export Saved Searches from Netsuite. I already connected Netsuite and it exports resources like Invoices or Vendors without any problems. But when I try to fill in the form to add resource, Saved Search drop-down is empty. What I do wrong? (
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  • b
    How can I connect my SFTP server to Rudderstack?
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  • a
    Hi there. I do want to filter out some events for specific desitions. I guess to achieve something like that, using transformations is the way to go. We started using rudderstack with the free cloud solution. In the pricing table, there is “Transformations” not checked for the free version. Although the menu shows transformations. Could anyone explain to me if transformations are available in free tier? and if yes, whats the difference to the pro version?
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  • r
    Hi, I'm trying to setup Rudderstack for our production environment. I'm using the python sdk to send events from server side, and I want to route them to Google Analytics 3 and Google Analytics 4. I have GA3 working, but it looks like the GA4 destination only supports a Javascript source?
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  • r
  • b
    Hey, the docs say I can find the data plane URL in my dashboard (Rudderstack cloud free) but I can’t find it anywhere. Help? I’m from Hightouch and helping one of our shared customers. Thanks!
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  • b
    Hello, I’m trying to setup a bigquery source to postgreSQL destination, but it seems like this is not possible from your UI (it says “no destinations connected” or “no sources connected” and nothing shows up in the add source/destination dropdown. Could you help me with that ?
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  • g
    Hi! Connector: NetSuite Context: synchronization I have a running connector with NetSuite, one of the resources (
    sales_order
    ) cannot sync and I get the error 
    MEMORIZED_TRANS_ERROR - Attempting to access memorized transaction as a non-memorized transaction.
    I think it comes from the fact that a record is stored as a memorized transaction in NetSuite. Is there any way to ignore these records and not crash the whole connector? EDIT 2022-03-21: The role has permission to access memorized transactions Thank you!
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  • g
    Hi! Connector: NetSuite Context: I recreated the connector, objects that used to have data are not being synced by the connector anymore. Only the deleted items (NetSuite table column is_deleted = True) get exported. There is data visible in the NetSuite UI Thank you!
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  • w
    Is there any utility in GO SDK to extract the anonymous id from the request object?
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  • p
    Does anyone know where the code is for the Javascript SDK (https://rudder-tracking.rudderstack.com/load?writeKey=XX&dataPlaneUrl=XX&shop=XX) that is loaded by the Shopify App? I can’t find it in either https://github.com/rudderlabs/rudder-sdk-js or https://github.com/rudderlabs/rudderstack-shopify-app I am trying to submit a PR for an issue where when 
    collections
    is present in the url for a product page it is incorrectly identified as a collections page (
    productListPage
    ) e.g 
    <https://XXX/collections/new/products/XXX>
    when it should be identified as 
    productPage
    This causes the following error to be thrown 
    Uncaught TypeError: Cannot read properties of undefined (reading 'forEach')
    (
    data.products.forEach((product) => {
    )
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  • e
    do you guys have a status page for your services with an rss feed or something?
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  • a
    Do upgrades to the data plane require native SDK upgrades?
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  • a
    I'm trying to use the OSS version, but I accidentally signed up for the free version. How do I switch?
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  • p
    Hi, I am trying to log the ID address of the javascript event sender. However, the 
    context.ip
    is empty. How can I get the IP address? See the transformation below, the destination always get “127.0.0.2” in the request_ip field
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  • p
    My destination (26Osp639PG5nlB77sWQNXUPlQLv) doesn’t appear to be receiving events anymore despite the same source and transformation as another destination (26Ow2xVhfWc4Cxa85CdxxQruJ5A) that is receiving events fine. Could someone have a quick look at the instance please?
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  • g
    Hi, we are in the process of setting up Rudderstack and plan to integrate WebEngage for marketing automation. I noticed the integration is showing up as coming soon (https://www.rudderstack.com/integration/webengage). Is there, by any chance, any ETA for this? Would really appreciate that as it would help us better plan our roadmap. Thanks!
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  • a
    I’m curious if I’m using this correctly. We have a google ads destination and I only want to fire the Google Ads conversion tag when the event tsp.signup.completed is performed. Am I using the Whitelist correctly? Google Ads is saying it’s unverified despite us manually triggering it multiple times and viewing it in the Console
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  • n
    Hi, I once used login using google and now I can't login with password. I tried reseting the password and using the same while loging-in but it says wrong details.. Please help
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  • m
    Hello @narrow-rain-89253 / Rudder team, greetings of the day!!! We are facing lot of errors while sending traffic to routers from rudderstack. These are errors are so frequent within seconds. Could you please help? We send traffic to ADJ router, Leanplum router and s2s.adjust. PFB the logs: ERROR [LEANPLUM Router] :: userId random-a282e4c1-35cf-43ae-8bea-743cc4f965f8 failed for the first time adding to map ERROR [ADJ Router] :: userId 2ca84bc7-2a9b-4db4-b853-4ea106b3c2ea failed for the first time adding to map ERROR Errored when sending request to the serverPost https://s2s.adjust.com/event?android_id=db24074df88cc8ea&amp;app_token=1zjz54u0ctkw&amp;callback_params=%7B%7D&amp;environment=production&amp;event_token=jxtb3g&amp;gps_adid=0dbfc87d-7a44-4b37-a516-d9d56c9f2e45&amp;s2s=1: EOF
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  • b
    👋 Hello, team!
  • b
    I'm trying to add a Zendesk connector
  • b
    but i get Authentication error
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