Hello, team. we are migrating from segment to RudderStack ❤️ have a little issue on Intercom setup, i have connected Intercom to source, but intercom is not defined on website (on Segment when you add Intercom to the Source it automatically loads Intercom on website) we are using Vue Nuxt, how should i integrate Intercom correctly. Thank you for help ❤️

We are trying the Rudderstack App in a Shopify Store. We are getting many events but there are no records of the Identify type. When is an Identify event sent by the Rudderstack App? What actions on the Shopify store?

Hello team. We have connected Rudder Stack using JS SDK. We can see successful responses from Rudder Stack API (status code 200) but there are no events in Event Ingestion section of Rudder Stack UI. Could you please give a hint how to troubleshoot it? P.S: we have double checked the validness of write key and data plane url.

I have some questions around GA4, would love some advice: • Is there a roadmap for Cloud implementation? • Is there a way to transform GA4 events before sending? How do I transform events that don’t meet GA4s property requirements e.g. 25 max properties? • We currently track events to GA360 (and other destinations) using Google Tag Manager. Our goal was to continue to send to GA360 with GTM while we migrate to Rudderstack and GA4 - but will that work? Or will Rudderstack reconfigure the global gtag and mess up our legacy GTM tracking?

I see that RudderStack doesn’t offer the feature ‘Single View of the Customer’, something like Personas from Segment. We would really like to use RudderStack because it doesn’t store data and its developer focus approach. How would you recommend offering that functionality to our marketing team? Maybe a third-party service only for that?

Are there plans to support Value Based Lookalike Audiences for Facebook in the Facebook Custom Audience destination? See steps 1 and 2 (https://developers.facebook.com/docs/marketing-api/audiences/guides/value-based-lookalike-audiences) Schema Fields need to support

LOOKALIKE_VALUE

and

is_value_based=1

in the payload.

"response":"{\"error\":{\"message\":\"(#100) Value-Based Custom Audience requires LOOKALIKE_VALUE attribute.\"

Setup on destination

26l4y33Lt1BTBUfc6kyN5PlGnvs

if looking at the response would help

Hey, what’s the process of taking data from one tool and sending to another? For example taking data from Stripe and sending it to Intercom to know who’s a customer? What about from warehouse to a tool? Is this possible?

Hi! Conntector: NetSuite Context: I'm trying to synchronize a saved search because Netsuite transaction lines are missing from the list of resources. In order to do so I need to add a Restlet URL, which I did following this guide. However when editing the configuration for the source in Rudderstack I get the error

INVALID_REQUEST - The request could not be understood by the server due to malformed syntax.

Hello Team, is there any tutorial available for Facebook Pixel Integration? I'm struggling with it. documentation feels uncomplete

Hello, I'm using

RudderStack

with

CleverTap

destination My problem was that

accountId

and

accountToken

isn't defined so I'm getting

Error: Invalid CleverTap Account Credentials, Aborting

After some debugging I found out that the

serverConfig

contains

destinations[] -> config

like in the image And in the code we are checking for

destinations[] -> destinationConfig

like in the link https://github.com/rudderlabs/rudder-sdk-android/blob/fb0b3a2220e2571deee168cae38f[…]main/java/com/rudderstack/android/sdk/core/EventRepository.java I can be wrong, can someone help me with this please?

👋 Hi, would anyone have an example batch payload for a group of Identify calls using HTTP or JavaScript?

I have just successfully hooked up my snowflake database and I am looking at how the data comes into the tables. Do I configure how the data is written into the database or would I need to transform it? I am unsure of how the tables for each event type vs. the aggregated table are to be used.

I'm finding the follow up replies on threads ignored. For example, this one: https://rudderstack.slack.com/archives/C01E4PLB135/p1648054468203419?thread_ts=1647953472.003969&cid=C01E4PLB135 Do I need to reopen those or post as separate questions in order to be noticed? Thanks.

how can we configure out own postgres using helm charts?

My Rudderstack is running in degraded mode currently how can I switch it back to normal mode

what could be the reason of it?

Hi, I have some trouble mapping custom events to

ViewContent

facebook pixel standard event. I also tried mapping to

PageView

event and

CompleteRegistration

and it works fine. When trying to map to

ViewContent

i get the error:

{
  "error": "Product id is required. Event not sent"
}

This is the example of properties in the message:

"properties": {
        "content_name": "Century Parking Corp.",
        "content_type": "product",
        "product_id": 18,
        "products": [
            {
                "id": 18
            }
        ],
        "view": "MAP"
    },

I also use

Product List Viewed

and

Product Viewed

which are mapped to

ViewContent

with the same properties and it also works fine. Has anyone else encountered this problem?

Hello Team. i have a question about Device mode switch in settings tab as i understood if i turn off device mode i have to manually load third party SDKs (Facebook Pixel, Intercom). while using client mode they are loaded by Rudder Stack am i correct? thank you ❤️

Hello team, I had a question for Transforms, can I add multiple transforms into a connected flow I have built on Rudderstack? Is this a premium feature on Rudderstack?

Hi, is there a new limit for cloud control plane transformations. When I tried to add a new transformation today, I encountered the following error:

Hi Team, We have setup the new Shopify source with Rudderstack and events are flowing through. However, Rudderstack won't let create a Google Analytics 4 destination for this traffic. Is that by design/expected?

Hi. I'm trying to connect Google Sheets as a source, but after connecting my Google account, I just get the following error:

{
  "message": {
    "message": "Bad Request",
    "status": 500,
    "code": "invalid_grant"
  }
}

Hello, I would like to switch my account from open-source to cloud free plan... How is it possible ?

Hello Guys, Having problem receiving browser events on Facebook - When we are testing only server events are tracked - Any ideas how to set up Facebook pixel on ruddestack to track both of them (Browser and Server)

Hello again! I have a quick question about the node SDK. We use the callback function to wait until we close our serverless function, however for some reason it always takes roughly 2 minutes to send 2 track calls. This is the relevant code:

import Analytics from '@rudderstack/rudder-sdk-node';
import { promisify } from 'util';

const someFn = async () => {
  const client = new Analytics(writeKey, `${endpoint}/v1/batch`);
  const track = promisify(client.track.bind(client));

  await track({ ... }) // <-- this takes 2 minutes
}
someFn().then(() => console.log('done'));

It doesn’t matter if I use promisify or callbacks, tried setting flushAt to 1. Also not waiting on the callback but on the flush takes like 2 minutes, so something like this:

import Analytics from '@rudderstack/rudder-sdk-node';

const client = new Analytics(writeKey, `${endpoint}/v1/batch`);
const track = client.track;

track({ ... })
client.flush(() => console.log('done')) // <-- this also takes 2 minutes to log done

Our destination is a kubernetes cluster managed by AWS and has zero to no load, als in the live events in the rudderstack dashboards the events are already in after maybe 20 sec or so (probably much sooner due to delay) but the callback takes at least 100 more seconds after that. As the live event already recorded the track so much earlier it’s not our destination that’s slow, it’s the callback / flush not working correctly. What can this be?

👋 Hello, team!

I need some help in customerIO destination integration help

Please let me know if anyone can help

Context We are sending a webhook payload to rudderstack (100 json objects in one payload, basically array of objects) -> attached customerIO as a destination -> But I am getting the error in the screenshot. What I get from this is that rudderstack should break the 100 json objects into one and send to customerIO

Hello. I am working on sync Redshift to Salesforce. Is there a way to get alerted about failed records via email? Is there a way to see more than just 1 error/failed record when there are multiple failures?