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  • g

    gentle-television-65093

    10/21/2021, 8:18 PM
    Just a heads up that I believe the Rudderstack docs re: configuring the Snowflake destination are slightly incorrect (details in thread).
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  • g

    gentle-furniture-19100

    10/22/2021, 12:42 PM
    I have an open source install with a self hosted data plane. I'm trying to write records to a Postgres destination (hosted in AWS RDS). Whenever I send test events I get `response 400 400 Bad Request – Invalid Write Key`and when I try to access the syncs on the control plane page I get timeout errors. I've verified the workspace token and the write key and everything looks OK but nothing shows up in S3 or Postgres. What steps can I take to resolve the issues?
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  • g

    gentle-furniture-19100

    10/22/2021, 12:42 PM
    Thank you!
  • s

    shy-policeman-99334

    10/22/2021, 5:54 PM
    Just a heads up: the like on the "See guide" button is broken for JS sources here
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  • m

    magnificent-dog-78206

    10/23/2021, 11:40 PM
    Hello everyone, I tried to insert / log the rudderstack events inside a postgreSQL on localhost. But for some reason, I cant see any tables created, and nothing indicated me whats the problem so im really confused... Here is the postgre logs I have at the begginning
    The files belonging to this database system will be owned by user "postgres".
    This user must also own the server process.
    The database cluster will be initialized with locale "en_US.utf8".
    The default database encoding has accordingly been set to "UTF8".
    The default text search configuration will be set to "english".
    Data page checksums are disabled.
    fixing permissions on existing directory /var/lib/postgresql/data ... ok
    creating subdirectories ... ok
    selecting default max_connections ... 100
    d-transformer_1  | Worker 71 started []
    selecting default shared_buffers ... 128MB
    selecting default timezone ... UTC
    selecting dynamic shared memory implementation ... posix
    creating configuration files ... ok
    running bootstrap script ... ok
    performing post-bootstrap initialization ... sh: locale: not found
    2021-10-23 23:19:23.928 UTC [31] WARNING:  no usable system locales were found
    ok
    syncing data to disk ... ok
    Success. You can now start the database server using:
    pg_ctl -D /var/lib/postgresql/data -l logfile start
    WARNING: enabling "trust" authentication for local connections
    You can change this by editing pg_hba.conf or using the option -A, or
    --auth-local and --auth-host, the next time you run initdb.
    waiting for server to start....2021-10-23 23:19:24.683 UTC [37] LOG:  listening on Unix socket "/var/run/postgresql/.s.PGSQL.5432"
    2021-10-23 23:19:24.745 UTC [38] LOG:  database system was shut down at 2021-10-23 23:19:24 UTC
    2021-10-23 23:19:24.754 UTC [37] LOG:  database system is ready to accept connections
    done
    server started
    CREATE DATABASE
    /usr/local/bin/docker-entrypoint.sh: ignoring /docker-entrypoint-initdb.d/*
    waiting for server to shut down...2021-10-23 23:19:25.109 UTC [37] LOG:  received fast shutdown request
    .2021-10-23 23:19:25.113 UTC [37] LOG:  aborting any active transactions
    2021-10-23 23:19:25.114 UTC [37] LOG:  background worker "logical replication launcher" (PID 44) exited with exit code 1
    2021-10-23 23:19:25.114 UTC [39] LOG:  shutting down
    2021-10-23 23:19:25.137 UTC [37] LOG:  database system is shut down
    done
    server stopped
    PostgreSQL init process complete; ready for start up.
    2021-10-23 23:19:25.217 UTC [1] LOG:  listening on IPv4 address "0.0.0.0", port 5432
    2021-10-23 23:19:25.217 UTC [1] LOG:  listening on IPv6 address "::", port 5432
    2021-10-23 23:19:25.223 UTC [1] LOG:  listening on Unix socket "/var/run/postgresql/.s.PGSQL.5432"
    2021-10-23 23:19:25.238 UTC [51] LOG:  database system was shut down at 2021-10-23 23:19:25 UTC
    2021-10-23 23:19:25.243 UTC [1] LOG:  database system is ready to accept connections
    2021-10-23 23:19:25.790 UTC [58] LOG:  incomplete startup packet
    I can see anything logged into my table:
    "config": {
    "host": "localhost",
    "database": "rudder-test",
    "user": "manuel",
    "password": "",
    "port": "5432",
    "namespace": "public",
    "sslMode": "disable",
    "syncFrequency": "30",
    "useRudderStorage": false
    },
    Someone can tell me what im missing, it would me appreciated 🙂 Thanks in advance Isaël
    👀 1
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  • s

    strong-lawyer-50831

    10/24/2021, 1:29 PM
    Hello,
  • s

    strong-lawyer-50831

    10/24/2021, 1:29 PM
    I need rudderstack bank details for transferring due invoices
  • s

    strong-lawyer-50831

    10/24/2021, 1:32 PM
    please send to my email ahmed.mohssen@nana.sa
  • q

    quick-engineer-78417

    10/25/2021, 3:50 AM
    Hi team 👋, Is it a good way to send events to mixpanel via rudderstack? Mixpanel is already implemented in all our client side project (with the help of mixpanel client sdk) and we have millions of users in our mixpanel project. I just wanted to know if we route events via rudderstack, will mixpanel be able to identify and map events to correct existing users?
    n
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  • b

    bored-alligator-84448

    10/25/2021, 8:09 AM
    hi, how would rudderstack be able to connect to our warehouses which are behind firewalls, VPCs, etc.?
    n
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  • q

    quick-engineer-78417

    10/25/2021, 10:28 AM
    Hi, I am getting this error in live view for one of the kafka destination. It looks something related to kafka produce.
  • w

    wide-tailor-71860

    10/25/2021, 2:50 PM
    Hi, I dont see the data plane URL in the connections view of our account.
    b
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  • g

    gorgeous-planet-70689

    10/25/2021, 3:59 PM
    I have the rudderstack opensource installed on an EC2. Configured the token using the
    WORKSPACE_TOKEN
    in the .env file to match the Token in the top of the app.rudderstack.com page. I’ve created the JS SDK source, used the write key to send events (which show up in the Live Events view). I have a Postgres Destination setup as well, but the events never populate there (in s3 or pg, nor the live events view). Looking in the syslog I see this:
    Copy code
    Oct 25 15:49:20 ip-172-30-0-18 rudder[28503]: segment 2021/10/25 15:49:20 INFO: response 400 400 Bad Request – Invalid Write Key
    Oct 25 15:49:23 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:23.620Z#011INFO#011StatsUpdate:AM: Total: 0 Overall:0.000000, Instant(print):0.000000, Instant(call):0.000000
    Oct 25 15:49:23 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:23.620Z#011INFO#011StatsUpdate:POSTGRES: Total: 0 Overall:0.000000, Instant(print):0.000000, Instant(call):0.000000
    Oct 25 15:49:24 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:24.587Z#011INFO#011Gateway Recv/Ack 934 934
    Oct 25 15:49:28 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:28.621Z#011INFO#011StatsUpdate:AM: Total: 0 Overall:0.000000, Instant(print):0.000000, Instant(call):0.000000
    Oct 25 15:49:28 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:28.621Z#011INFO#011StatsUpdate:POSTGRES: Total: 0 Overall:0.000000, Instant(print):0.000000, Instant(call):0.000000
    Oct 25 15:49:30 ip-172-30-0-18 rudder[28503]: segment 2021/10/25 15:49:30 ERROR: 1 messages dropped because they failed to be sent after 10 attempts
    Oct 25 15:49:32 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:32.697Z#011INFO#011ProcessorDBRead: Total: 930 Overall:184.083891, Instant(print):230.256644, Instant(call):346.296001
    Oct 25 15:49:32 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:32.700Z#011INFO#011JS Call: Total: 249 Overall:439.672326, Instant(print):544.639171, Instant(call):544.639171
    Oct 25 15:49:32 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:32.705Z#011INFO#011ProcessorJobs: Total: 930 Overall:461.518209, Instant(print):140.349006, Instant(call):140.349006
    Oct 25 15:49:32 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:32.705Z#011INFO#011ProcessorDBWrite: Total: 930 Overall:741.951519, Instant(print):207.559569, Instant(call):207.559569
    Oct 25 15:49:33 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:33.621Z#011INFO#011StatsUpdate:AM: Total: 0 Overall:0.000000, Instant(print):0.000000, Instant(call):0.000000
    Oct 25 15:49:33 ip-172-30-0-18 rudder[28503]: 2021-10-25T15:49:33.621Z#011INFO#011StatsUpdate:POSTGRES: Total: 0 Overall:0.000000, Instant(print):0.000000, Instant(call):0.000000
    What is this “segment” area? which write key is it referring to??
    n
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  • a

    astonishing-gpu-91544

    10/27/2021, 5:34 AM
    Hi team, Hope you're well. Would you please consider this? This is our workspace: globalworkandtravel https://rudderstack.slack.com/archives/C01E4PLB135/p1635172129046000?thread_ts=1634139885.233400&cid=C01E4PLB135
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  • g

    gifted-rain-29731

    10/27/2021, 7:59 AM
    I was wondering if we can configure rudderstack to store the logs in a single folder instead of a separate folder for each days. By default it creates a separate folder for each day, like 10-25-2021, 10-26-2021.
    n
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  • r

    ripe-traffic-97839

    10/27/2021, 9:56 AM
    Need help with this issue https://github.com/rudderlabs/rudder-sdk-ios/issues/89
    n
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  • d

    dazzling-actor-16535

    10/27/2021, 11:36 AM
    Hello, quick question. My company is planning on implementing Rudderstack to bundle our analytics tools together. However, only cloud mode is of interest for us. Is GA4 cloud mode planned, and if so, is there already an estimated date for release? If this isn't the right channel, please point me in the right direction 🙂
    n
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  • b

    brave-flag-1315

    10/27/2021, 11:38 AM
    Hey there! I’m Joël and work as Data Engineer with Gynzy (Dutch company providing software for primary education). We are currently looking for reverse ETL tool, and Rudderstack came across. From the website it seems promising 🙂 I’ve tried to “Request demo” button, but the website isn’t providing any feedback. So I’m unsure if I sent 10 requests now (if so, my apologies), or nothing at all. Is there someone from sales / support here with whom I can try to schedule a demo?
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  • d

    damp-oxygen-12307

    10/27/2021, 2:30 PM
    hi there — i'm trying to get started with rudderstack and getting a somewhat puzzling message when adding my first source (below). i'm assuming i'm already in rudderstack cloud; when i contacted sales they were confused by the message. what am i missing here?
    t
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  • d

    dazzling-actor-16535

    10/27/2021, 2:48 PM
    Is there any Matomo-support? I couldn't find it in the list of destinations.
    n
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  • i

    important-honey-21473

    10/28/2021, 5:30 AM
    @narrow-rain-89253 can Rudderstack be integrated to Datadog?
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  • a

    alert-restaurant-13560

    10/28/2021, 8:08 AM
    Hello, I am trying to deploy a POC for Messagebird, the company I am working at. So far, we will like to deploy Rudderstack on our K8s cluster and see if it would be a possible solution for replacing Segment. Looking at the chart, I do not see, any frontend deployment, only a statefulset with the backend. Do we need to create a Rudderstack account, to access the UI event though, we will like to deploy ourselves in K8s? Could we configure the open-source backend chart option, and workspace token as part of the same deployment?
    helm install rudderstack ./ --set backend.controlPlaneJSON=true --set rudderWorkspaceToken="MYTOKEN"
    👀 1
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  • n

    nice-fireman-66532

    10/28/2021, 8:14 AM
    Hello there! 🙂 My name is Mickael. I work as a Data Engineer for Wedoogift a french company. We are planning on implementing Rudderstack to connect our multiple apps to our data warehouse. I'm currently testing the free plan with Zendesk as a Source with Cloud Extract. Based on this screen from your FAQs I assumed that with sync on I will receive the entire table (macro for my test) the first time and then only new events or updated events. But it seems that i'm always receiving the entire table. Did I miss something?
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  • s

    stocky-elephant-42978

    10/28/2021, 8:33 AM
    Hi, a qq about recommended PHP implementation. For front end events, when I make an identify call, then that info from traits is saved in a cookie and any following track/page call will also include information from the identify call. Whats the recommended implementation for stateless php? Should I make an identify call before every track call? Or should I just manually put all the info I want into properties for the track call?
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  • c

    clever-flower-16453

    10/28/2021, 1:17 PM
    Hello! I'm new to Rudderstack. Is there a way to programmatically (via an API) create or remove sources and destinations? Thank you.
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  • g

    glamorous-laptop-18482

    10/28/2021, 5:30 PM
    Hello, is there a way to setup SYNC time period from docker-compose.yml file?
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  • a

    acceptable-belgium-84929

    10/28/2021, 5:52 PM
    Hi, I added a PostHog destination and had no trouble with cloud-mode events going through. To enable session recording, I enabled device-mode but I cannot see the events in Rudder or Posthog anymore, and neither session recordings. Any advice here?
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  • t

    tall-gpu-60681

    10/28/2021, 7:14 PM
    Hi! 👋 I’m running the open source version of Rudderstack w/ the hosted (free) control plane. Is there a way to update the email address/login in the control plane so I can move it to another person?
    ✅ 1
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  • s

    square-air-64774

    10/29/2021, 7:47 AM
    Hi everyone! 🙏 I’m trying to set up Snowflake as the destination (open source Rudderstack, free control plane), with a GCS bucket. The last step of these instructions require whitelisting rudder IP addresses. I’m fairly new to GCP, anyone have a tip on how to whitelist IP addresses to a bucket on GCS?
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  • g

    gorgeous-actor-81555

    10/29/2021, 10:34 AM
    Hi Everyone, I am working as a PM, recently we implemented Amplitude and Appsfyler in our new app, and now we want to route data through CDP but having difficulty in deciding which one is better suited for our need i.e Segment or Rudderstack. Can anyone help in this regards Please.
    rs white 2
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