RudderStack #support

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proud-answer-54919

09/07/2021, 4:08 PM

Hi, is it possible to use an European data region?

aloof-appointment-91379

09/07/2021, 6:46 PM

hello

aloof-appointment-91379

09/07/2021, 6:47 PM

how do i use the identify and track method specifically on my ecommerce website and capture user data products and any event on the website from the global sdk page calls

aloof-appointment-91379

09/07/2021, 6:48 PM

how to write the javascript code and implement on the site

straight-raincoat-91897

09/07/2021, 10:16 PM

This message was deleted.

narrow-petabyte-24274

09/07/2021, 10:17 PM

Hi, I'm trying to sync source Hubspot to destination Snowflake. In Hubspot -> Resources, I am able to see only few fields as available to sync. Selecting companies, i am not able to load full list of fields (as present in Hubspot) into Snowflake

gray-needle-75426

09/07/2021, 11:01 PM

Good afternoon, accidentally created account before being invited to a team. Do I now need to delete my account to be able to get access?

busy-toddler-90316

09/07/2021, 11:41 PM

Hi .... trying to add an Azure Event Hub as destination, and even though I'm using a correctly formatted primary connection string, I'm getting an "Invalid connection string" error. How do I resolve this?

green-carpenter-38372

09/08/2021, 12:30 AM

I can’t seem to connect any sources to Branch metrics destination, is this destination ready? is anyone using it??

fancy-answer-79663

09/08/2021, 6:55 AM

Hey guys, I have a cors problem in firefox for every request to

self-host-dataplane/v1/*

, but it's ok with chromium. Is it from rudder or the frontend?

late-fireman-11490

09/08/2021, 10:23 AM

Hi I have a use case where we are using Javascript & PHP SDK both to track the events and we have set up Appcues as the destination. The Javascript SDK seems to be working fine, but when I track the event via PHP SDK, I see the tracked event along with properties in rudderstack but it's not showing up in Appcues properly. I only see the event tracked in Appcues but no properties in that event that we are tracking via track method. I have set up the following code using PHP SDK:

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class_alias('Rudder', 'Analytics');

Rudder::init('KEY', array(
    "data_plane_url" => 'URL',
    "consumer" => "lib_curl",
    "debug" => true,
    "max_queue_size" => 10000,
    "batch_size" => 6
));

Rudder::track(array(
   'event' => 'Some random event',
   'userId' => '12345',
   'properties' => array(
       'title' => 'some random title',
   )
));

Rudder::flush();

I tried adding identify call before track method but still the same:

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Rudder::identify(array(
    'userId' => '12345',
));

But when I do this:

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Rudder::identify(array(
    'userId' => '12345',
    'traits' => array(
        'firstName' => 'John',
        'lastName' => 'Doe',
        'email' => '<mailto:john.doe@example.com|john.doe@example.com>'
     )
));

I see the tracked event in Appcues with only data passed to identify method. Can anyone please help me out? Am I doing it right or not or missing anything? Any help would be appreciated.

rapid-intern-30838

09/08/2021, 3:56 PM

👋 Hello, team!

rapid-intern-30838

09/08/2021, 3:57 PM

I get this error while syncing data to postgres db which is in digitalocean

dazzling-school-21693

09/08/2021, 4:39 PM

Hello! I've set up a Google Analytics source and a Postgres Destination. The Source has successful Syncs, but no data gets written into Postgres, and it's Syncs are empty, as well as the list on https://app.rudderstack.com/syncs Additionally, manual sync attempts have this error message:

dazzling-school-21693

09/08/2021, 4:39 PM

any ideas? @busy-monkey-10873 suggested posting here.

mysterious-art-36875

09/09/2021, 7:07 AM

Hello, we are facing issue with rudderstack open source. We have configured rudderstack with docker compose. Previously its working fine and sudden stop working with below error.

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2021-09-09T07:00:59.348Z	INFO	[Archiver]: No wh_load_files records found to archive
2021-09-09T07:00:59.348Z	INFO	SELECT count(*), COALESCE(MIN(id),0), COALESCE(MAX(id),0) FROM wh_staging_files WHERE created_at < NOW() -INTERVAL '45 DAY'
2021-09-09T07:00:59.348Z	INFO	[Archiver]: No wh_staging_files records found to archive
2021-09-09T07:01:03.414Z	INFO	Processor loop started
2021-09-09T07:01:03.415Z	INFO	Starting in 8080
2021-09-09T07:01:03.419Z	INFO	ProcessorDBRead: Total: 98 Overall:21541.770923, Instant(print):21541.770923, Instant(call):21541.770923
2021-09-09T07:01:03.419Z	ERROR	write udp 127.0.0.1:51084->127.0.0.1:8125: write: connection refused
2021-09-09T07:01:03.420Z	ERROR	write udp 127.0.0.1:44868->127.0.0.1:8125: write: connection refused
2021-09-09T07:01:03.425Z	ERROR	write udp 127.0.0.1:51056->127.0.0.1:8125: write: connection refused
2021-09-09T07:01:03.425Z	ERROR	write udp 127.0.0.1:58396->127.0.0.1:8125: write: connection refused
2021-09-09T07:01:03.426Z	ERROR	write udp 127.0.0.1:57748->127.0.0.1:8125: write: connection refused
2021-09-09T07:01:03.426Z	ERROR	write udp 127.0.0.1:51109->127.0.0.1:8125: write: connection refused
2021-09-09T07:01:03.426Z	ERROR	write udp 127.0.0.1:38673->127.0.0.1:8125: write: connection refused
2021-09-09T07:01:03.428Z	ERROR	write udp 127.0.0.1:50725->127.0.0.1:8125: write: connection refused
2021-09-09T07:01:03.432Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.433Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.533Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.533Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.634Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.634Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.734Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.734Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.834Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.835Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.935Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:03.935Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021-09-09T07:01:04.036Z	ERROR	JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused

mysterious-art-36875

09/09/2021, 7:08 AM

Copy code

<http://github.com/rudderlabs/rudder-server/utils/logger.(*LoggerT).Fatal(0xc000144760|github.com/rudderlabs/rudder-server/utils/logger.(*LoggerT).Fatal(0xc000144760>, 0xc000329f80, 0x1, 0x1)
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/utils/logger/logger.go:264 +0x10b
<http://github.com/rudderlabs/rudder-server/rruntime.Go.func1.1(0x1e778c0|github.com/rudderlabs/rudder-server/rruntime.Go.func1.1(0x1e778c0>, 0xc0008e2fc0)
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/rruntime/goroutine-factory.go:42 +0x37f
panic(0x170eda0, 0xc0003297e0)
	/root/.goenv/versions/1.13.8/src/runtime/panic.go:679 +0x1b2
<http://github.com/rudderlabs/rudder-server/processor/transformer.(*HandleT).transformWorker(0xc0005da000)|github.com/rudderlabs/rudder-server/processor/transformer.(*HandleT).transformWorker(0xc0005da000)>
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/processor/transformer/transformer.go:140 +0xe1f
<http://github.com/rudderlabs/rudder-server/processor/transformer.(*HandleT).Setup.func1()|github.com/rudderlabs/rudder-server/processor/transformer.(*HandleT).Setup.func1()>
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/processor/transformer/transformer.go:213 +0x2a
<http://github.com/rudderlabs/rudder-server/rruntime.Go.func1(0xc00028e580)|github.com/rudderlabs/rudder-server/rruntime.Go.func1(0xc00028e580)>
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/rruntime/goroutine-factory.go:46 +0x81
created by <http://github.com/rudderlabs/rudder-server/rruntime.Go|github.com/rudderlabs/rudder-server/rruntime.Go>
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/rruntime/goroutine-factory.go:32 +0x3f

2021/09/09 07:01:06 notifying bugsnag: JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused
2021/09/09 07:01:06 bugsnag.Notify: bugsnag/payload.deliver: invalid api key: ''
2021/09/09 07:01:06 bugsnag/sessions/publisher.publish invalid API key: ''
panic: JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused [recovered]
	panic: JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused [recovered]
	panic: JS HTTP connection error: URL: <http://localhost:9090/v0/firehose> Error: Post <http://localhost:9090/v0/firehose>: dial tcp 127.0.0.1:9090: connect: connection refused

goroutine 174 [running]:
<http://github.com/bugsnag/bugsnag-go.AutoNotify(0xc000db9978|github.com/bugsnag/bugsnag-go.AutoNotify(0xc000db9978>, 0x3, 0x3)
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/vendor/github.com/bugsnag/bugsnag-go/bugsnag.go:109 +0x2bc
panic(0x170eda0, 0xc0003297e0)
	/root/.goenv/versions/1.13.8/src/runtime/panic.go:679 +0x1b2
<http://github.com/rudderlabs/rudder-server/rruntime.Go.func1.1|github.com/rudderlabs/rudder-server/rruntime.Go.func1.1>(0x1e778c0, 0xc0008e2fc0)
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/rruntime/goroutine-factory.go:43 +0x39a
panic(0x170eda0, 0xc0003297e0)
	/root/.goenv/versions/1.13.8/src/runtime/panic.go:679 +0x1b2
<http://github.com/rudderlabs/rudder-server/processor/transformer.(*HandleT).transformWorker(0xc0005da000)|github.com/rudderlabs/rudder-server/processor/transformer.(*HandleT).transformWorker(0xc0005da000)>
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/processor/transformer/transformer.go:140 +0xe1f
<http://github.com/rudderlabs/rudder-server/processor/transformer.(*HandleT).Setup.func1()|github.com/rudderlabs/rudder-server/processor/transformer.(*HandleT).Setup.func1()>
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/processor/transformer/transformer.go:213 +0x2a
<http://github.com/rudderlabs/rudder-server/rruntime.Go.func1(0xc00028e580)|github.com/rudderlabs/rudder-server/rruntime.Go.func1(0xc00028e580)>
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/rruntime/goroutine-factory.go:46 +0x81
created by <http://github.com/rudderlabs/rudder-server/rruntime.Go|github.com/rudderlabs/rudder-server/rruntime.Go>
	/codebuild/output/src820375039/src/github.com/rudderlabs/rudder-server/rruntime/goroutine-factory.go:32 +0x3f

icy-exabyte-53668

09/09/2021, 9:50 AM

Hi I have an issue on RudderStack, The source (React Native) is not sending to destination (Amplitude), I checked the live events and they are empty on the destination side. Noting that it was working fine earlier. Can I have some help @narrow-rain-89253 ?

cool-dress-24282

09/09/2021, 10:54 AM

On open source with aws eks the load balancer is created without SSL listener. I added one but it continuously gets remove after several days . any ideas?

cool-dress-24282

09/09/2021, 10:55 AM

@narrow-rain-89253

hundreds-lifeguard-65770

09/09/2021, 12:06 PM

hey @fierce-printer-93546

quick-engineer-78417

09/09/2021, 2:57 PM

Hi Rudderstack team, Can we initialize Rudderstack SDK two times with different write key in a single webpage?

hundreds-lifeguard-65770

09/09/2021, 3:43 PM

@quick-engineer-78417 why would you need to?

aloof-appointment-91379

09/10/2021, 6:54 AM

How To Load Data From Hubspot To rudderstack

aloof-appointment-91379

09/10/2021, 7:00 AM

Anonymous user lands on website -HubSpot assigns hubspotutk -Rudderstack assigns anonymous_id Anonymous user fills in a form -HubSpot assigns a CRM_ID and matches it to hubspotutk -How can we match this to the Rudderstack anonymous_id

aloof-appointment-91379

09/10/2021, 7:01 AM

1. Instead of letting Rudderstack set their own anonymous_id, we use the set.anonymousId method to set the same hubspotutk as the rudderstack anonymousId. Would this solve the issue? Do we still need Identify call? 2. Let Rudderstack set their own anonymous_id, use Identify call to send the user's CRM_ID once a form is submitted. How do we get the Hubspot CRM_ID to pass to Rudderstack? 2a. Client-side: Browser make an API call to HubSpot to obtain the CRM_ID, and then make the identify call.

billions-monitor-7249

09/10/2021, 10:14 AM

Hi There, i have a problem with our Postgres warehouse syncs. Since earlier this week Rudderstack only runs the first sync. Whenever i restart the k8s pod it runs a single sync, successfully, then stops. Any ideas? I've also tried completely deleting all the

wh_

tables, allowing them to be recreated, and adding brand new syncs, but it still does the same. Just one, then stop, no fails, no aborts, everything else is just always 'waiting'.

loud-architect-29049

09/10/2021, 12:41 PM

Hello! I've setup a Zendesk as source and Amazon Redshift as destination. The source has successful syncs, but no data is getting sent into Amazon Redshift schema. When I check in the Amazon Redshift destination syncs I have no data and if I try to sync it manually it throws out the below error:

clever-helmet-16168

09/10/2021, 12:44 PM

Hello, I'm using python sdk as a source, How do I send a track event without traits

blue-horse-89448

09/10/2021, 7:22 PM

I’ve setup the dataplane and it at least claims to do something according to the value of “lastSync” - but it never shows any live events / forwards events to a destination