Hi, we have the same issue with Blendo extraction for Zendesk as I reported before. The data sync is running for more than 24 hours and it’s not possible to stop it from UI. Please help to stop the sync.

Hi all, I’m generating page views etc using the Javascript SDK and am unsure as to what contextual fields should be available A list of contextual fields is outlined here https://docs.rudderstack.com/rudderstack-api/api-specification/rudderstack-spec/common-fields But in my page view event the following fields aren’t in the event: “device”, “timezone”, “network” (I assume this is just for android sdk) and “os” is empty.  Is there any extra documentation that outlines which contextual fields are available in which sdks ?

Hey guys, we are experiencing a memory leak with

rudderlabs/rudder-server:1-alpine

image on AWS ECS since Sunday (29/08).

Any advice as to what might have caused it or leads to investigate would be greatly appreciated

Hello, I am David - the financial controller from Mews Systems, s.r.o. I have found out that you are the current owners of the Blendo. Sorry to contact you directly, but the Blendo ticketing system is not working and we have never received a response from help@blendo.co. Our Blendo currently doesn't work as all the pipelines are syncing for a day. The last successful sync was on the 31st of August at 1 AM Can you please somehow reset our Blendo? It's crucial for us to get it running as soon as possible.   Thank you very much in advance for your help!   Kind Regards,  David Novák

Hey is there any way to blacklist certain properties while tracking events for Amplitude since Amplitude is not PII compliant? For eg of tracking an event:

window.rudderanalytics.identify("userId1234", { email:"<mailto:foobar@gmail.com|foobar@gmail.com>", ph: "+11234567890", "zip": "75001" }); /* here make sure Amplitude doesn't get the *traits* since that will be violating PII */
window.rudderanalytics.track("Performed this event")  // when this event is tracked make sure the identified user's traits are not sent here

👋 Hello, team! Great work on your product! I do belive that that online trial is broken, maybe you guys should take a look! regards, daniel

Hi, While using transformer for a destination, rudder-server is facing sudden spikes in memory usage. Is this behaviour normal? Due to this, rudder-server container is going out of memory sometimes. In attached screenshot, flat line duration is while using without transformer, and spikes while using transformer.

Hi all, we’re evaluating Rudderstack, we’re based in Sydney and have some data security requirements as we deal with a lot of PII. Is RS ISO27001 compliant ? Or is there any information on how the data is stored in postgres before it’s flushed to destinations - e.g is it encrypted at rest ?

Hey 👋 how do I find out what version of rudder-server I'm running? The server is returning

"Version":"23022021.065348"

not sure what it means

I'm attempting to add Appcues as a destination and the Configuration tab only allows me to set an Account Id, but not an API Key. Is this destination fully supported? Am I missing something obvious?

I have json files written by rudderstack into Azure blob storage. The files have a messageId. Is this a unique field or what should I use as a unique field(s)?

Is there a way to edit existing credentials in sources/Warehouse -> Credentials ?

Hello Rudder Team, i am facing issues while testing events from localhost as well from our dev server. Our requests are getting blocked

With the node library: I’ve noticed that

.track

events automatically include user traits under

context_traits

I’m not sure if I’m doing something wrong but all

.track

events seem to use the

traits

from the most recent

.identify

call. e.g. 1. In node:

.identify('User A', {email: '<mailto:a@a.com|a@a.com>'})

2. In node:

.track('action', 'User A')

-> In WH:

context_traits_email=<mailto:a@a.com|a@a.com>

3. In node:

.identify('User B', {email: '<mailto:b@b.com|b@b.com>'})

4. In node:

.track('action', 'User A')

-> In WH:

context_traits_email=<mailto:b@b.com|b@b.com>

😱

^ note the last track call is for

User A

but appears with the traits for

User B

in the warehouse (and all destinations)

Hi, seeing this error while performing datasource actions It happens for snowflake, checked to see provided database exist and authorized cc @busy-monkey-10873

Hi, I am trying to setup rudderstack with react native, no error appears, and when I am trying to execute the track function, no event is tracked can anyone help ?

Hi, I'm using js source in cloud mode and I don't want sourceConfig check in sdk, how should I do this? I set loadIntegration false while loading sdk, but it didn't work.

Hey all, got a brainteaser here (at least for me). We'd like to know how to best implement

identity

,

groups

and

userId

for our particular use case. We're a two-sided marketplace – there are both buyers and sellers on our platform (gigsalad.com). An individual person can have different user types associated with them (buyer and seller accounts) but they're all tied together with a singular

accounts

table. The configuration looks like this: •

accounts

table – every user has a singular account and ID associated with them ◦ Not much information is stored here •

buyers

table – some accounts have buyer IDs associated with them ◦ One

account

can only have one

buyer

ID associated ◦ More information, but only buyer-focused information, is stored here •

sellers

table – some users seller IDs associated with them ◦ One

account

can have many

seller

IDs associated – if they create a listing for different things • Each table has unique ID within itself, but they're not unique between unique between them – an

accounts

ID of

12345

exists that is not related to the

buyers

ID of

12345

. A single

account

could have up to 20

seller

IDs associated with it. My question is... what would you all recommend we use for

userId

on pageviews, tracking events, etc.? The

accounts

ID? Or should we use the individual

buyers

and

sellers

IDs? Should we then associate all of their Identity entries together together with Groups? The

buyers

and

sellers

IDs aren't unique between them, so we would need to prepend them with

b-12345

or

s-12345

and similar.

hello

i am new on this channel

i am having issue with docker env i am trying to setup external rds postgres with this docker-compose.yml file

can any one help me on this

Hi all, quick question re the RS relay feature – how does this work given RS doesn't store any of the event data? Do you replay the data from the warehouse? I also saw a mention of S3 so curious to understand how that fits in too. Thanks!

FYI there are typos in Python docs – key names should be snake case vs camel case i.e.

user_id

vs

userId

Re the Amplitude destination, does RS allow the setting of

session_id

from server-side sources? Here's a link to the Segment docs that explains the feature but essentially this is so session events can be tied together even if some are sent from the server

Hi We have a BigQuery destination and it works correctly -- all data get updated every 30 minutes. However, we have checked the BigQuery audit logs and seen queries made by RudderStack service account every 30 minutes. These are queries to users table and they do full scan so the total amount of processed bytes is big -- basically it loads the full users table on every load job every 30 minutes. Given the size of users table, the total cost of all queries made by RudderStack load jobs per month is not negligible. Is it expected that load jobs produce such queries? Can it be optimized in some way so that maybe queries don't perform full scan?