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    big-rainbow-21569

    08/22/2021, 11:34 AM
    Any guide to use AWS RDS instead of statefulset DB ?
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    creamy-rain-21896

    08/22/2021, 5:54 PM
    Hi team, we're evaluating RudderStack to stream data from Mixpanel to PostgreSQL. The initial sync was running for a few hours, exporting roughly 230K events, and then it failed with the error:
    events: Get "......": read tcp 127.0.0.1:39206->127.0.0.1:8092: read: connection reset by peer.
    It will be great to please have your inputs on the following: 1. Is there any way for us to troubleshoot why this issue happened and fix it? 2. The "Billing info" section in the app now shows that we used 230K events out of 500K on the free plan, so if the next sync will fail again (it's currently running) we're out of credits for this trial, but nothing was really transferred, so we can't really evaluate the product capabilities. Your assistance will be highly appreciated.
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    millions-alarm-11430

    08/23/2021, 1:22 AM
    Hello - could someone please point us to the unique identifier for each JSON file entry for tracking? Is it messageid? (rudderid is not)
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    salmon-insurance-76087

    08/23/2021, 4:23 AM
    hello ~ all~ I now receive the user's email, contact information, and subscription date. Ask for decision-making assistance whether this is appropriate for track event attributes or user identification tag tracks attributes.
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    breezy-eve-22115

    08/23/2021, 2:43 PM
    hey guys, what's the endpoint for config-generator module? it's not accepting /v1/batch
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    breezy-eve-22115

    08/23/2021, 2:43 PM
    ??
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    icy-branch-54294

    08/23/2021, 6:38 PM
    Hello, is there any live project running Rudderstack that I can take a look? I'd like to see how the context information is stored in the web client (like anonymous ids)
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    salmon-insurance-76087

    08/24/2021, 9:15 AM
    hi all~ We currently utilize version 2.7 of Python. But I tried to install the RudderStack Library. But I can't keep finding it. Doesn't RudderStack support Python 2.7?
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    ambitious-fountain-1793

    08/24/2021, 4:19 PM
    Hi, do you all have a support email address?
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    broad-laptop-85515

    08/24/2021, 5:36 PM
    Hi guys, Did you already try to load Rudderstack with the new Next.js script? Mine doesn't load with it https://nextjs.org/docs/basic-features/script
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    future-controller-33756

    08/24/2021, 6:02 PM
    Hi team! 👋 We would like to add a Webhook destination for our service. This schema looks like App -> RudderStack -> Service. We want to be sure of a guarantee of delivery or prompt notification of errors Q: How we can find out how many requests were failed? We are interested in monitoring and reporting failures. Please tell me, do you have something like that?
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    modern-cricket-82219

    08/25/2021, 1:57 AM
    👋 Hi, we’re seeing rudder-server connect to snowflake every 3 minutes and run this query even though it’s configured to sync every few hours. It’s keeping our Snowflake warehouse online and burning credits.
    Copy code
    SELECT t.table_name, c.column_name, c.data_type
    FROM INFORMATION_SCHEMA.TABLES as t
    JOIN INFORMATION_SCHEMA.COLUMNS as c
    ON t.table_schema = c.table_schema and t.table_name = c.table_name
    WHERE t.table_schema = '<our schema name>'
    Can we disable this check so it doesn’t keep our WH running?
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    adorable-room-46158

    08/25/2021, 5:32 PM
    Looks like the process is stuck for a while now. (Source: SFDC & Target: Snowflake). Any help would be appreciated.
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    rhythmic-pizza-93292

    08/26/2021, 5:50 PM
    Hey guys! Not sure the anonymous ID is being properly reset in our apps. We brought this up sometime ago, and I remember you guys patched it quite quickly, but doesn't seem to be working for us. We're using
    rudder-sdk-js
    on `1.0.18`:
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    victorious-monitor-52199

    08/26/2021, 8:41 PM
    Hi everyone! I am currently on the Free Tier. I understand there's a limit of 500k events per month. Where can I see how much I've used this month so far?
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    thankful-hair-24699

    08/27/2021, 5:59 AM
    Hi, I am trying to create a destination to an Azure Blob storage folder but I cannot see an option for a folder. How can I do this?
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  • q

    quick-engineer-78417

    08/27/2021, 12:11 PM
    Hi, I deployed rudderstack via helm. Over the night data and number of tables (around 800 tables) in postgres increased and postgres started giving
    No space left on device
    (coz I enabled postgres log and it took up most of the space). Now when I am running in normal mode again, rudder server is processing events in batches and count for each batch is not same. Starting from
    10000
    then to
    20k, 30k, 40k, 50k
    . For batchCount
    60k
    , rudderstack backend starts throwing
    CrashLoopBackOff error
    . I have configured memory to max level for rudderstack backend. @narrow-rain-89253, Please suggest how to restrict batch processing count for
    pending gateway data
    .
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    victorious-monitor-52199

    08/27/2021, 6:35 PM
    Hello, I see these in the rudder-server container:
    Copy code
    2021-08-27T18:26:00.079Z        ERROR   Failed to fetch AWS region for bucket Add your bucket name to store backups of incoming events. Error BadRequest: Bad Request
            status code: 400, request id: 6K4RKHATTPDPP187, host id: SnLNjlvc/Qyu2Jq02922bBSD/XhGifAArK6cGlF90xMwKz0nPltspelD91udEy0r3V7Hng4Qo4Y=
    2021-08-27T18:26:30.109Z        ERROR   Failed to fetch AWS region for bucket Add your bucket name to store backups of incoming events. Error BadRequest: Bad Request
            status code: 400, request id: R1ZTN9GXXW2R6067, host id: dhQQfBg9ioR/YsSg1pitIZ74cRfMwi6TUXHJkGPRxBYVNBA+e67rLYaXouKlzZIMbu2PgFAVB1w=
    We do not use any S3 destination (nor source). I didn't specify any AWS credentials. Will it still try to backup events on S3 reguardless? I do not see any place to put a region in the config anyway: https://github.com/rudderlabs/rudderstack-helm/blob/master/values.yaml Thoughts?
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    prehistoric-thailand-80299

    08/30/2021, 12:33 AM
    hey guys! just updated my account to the Pro plan last Friday, but since then my React Native source stopped receiving events "/ the syncs just stopped happening (we are sending the stream events to bigquery an indicative) and other sources (both cloud extract and stream seems fine) could you guys help me figure this out?
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    salmon-insurance-76087

    08/30/2021, 1:12 AM
    hi guys~ and support team @narrow-rain-89253 I think you need to use Enterprise Plan to manage user properties with Rudderstack, right?
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    billions-fireman-56323

    08/30/2021, 7:17 AM
    Hi, I am new to RudderStack, and I am wondering what are the benefits of using device mode over cloud mode, and wonder if I can use both for single destination (e.g. Branch destination, FE events with device mode, and BE events with cloud mode)
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    clever-appointment-95621

    08/30/2021, 12:24 PM
    Hi everyone 👋 I'm using Rudderstack to send data from my Facebook Ads to an SQL database. For the past 5 days the syncs have not been completing and I get the following error message: {"error":{"message":"(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.","type":"OAuthException","code":2635,"fbtrace_id":"AVtcxHWNQEjjTk6Ze7WZGdU"}} Can someone please help me fix this?
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    acoustic-hospital-26300

    08/30/2021, 4:28 PM
    Hi All! I have noticed that rudder-analytics.min.js is 393KB while Segment's analytics.js is just 88KB. Google SEO optimizations pushes hard for such a size. Is there any chance we can expect this become optimized soon?
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    gentle-motorcycle-26955

    08/30/2021, 7:21 PM
    Hi i'm getting this error when i try to connect my Facebook account, can someone please assist?
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    tall-table-22243

    08/31/2021, 12:48 AM
    We have a json formatted field in the event to be sent to Redshift. Of late this event field is greater than 512 characters, so the column in RS is getting truncated. So I tried manually setting the RS column type to be
    varchar(max)
    . Rudder didn't complain, but now the data is formatted as
    map[email:<mailto:foo@yahoo.com|foo@yahoo.com>]
    instead of
    {"email":"<mailto:foo@yahoo.com|foo@yahoo.com>"}
    . Any ideas on how to get json data in RS > 512 char? I see there is a pseudo config var in https://github.com/rudderlabs/rudder-server/blob/28b40aa59ac4ac60e2256c8eb4c3939651392d78/warehouse/redshift/redshift.go#L64 - but that cannot be set
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    big-boots-25401

    08/31/2021, 7:37 AM
    Hey 👍 I've signed up but the dashboard won't load, I've disabled my ad blockers...
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    big-boots-25401

    08/31/2021, 7:38 AM
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    big-boots-25401

    08/31/2021, 7:39 AM
    Logging out and in again fixes the issue of course but you guys should take a look at this 😉
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    thousands-house-19851

    08/31/2021, 7:52 PM
    Hello there. I am new to rudderstack and trying to set it up with self hosted option. However, I am getting this error
    Failed to add source. Try again after sometime
    when adding new source to control panel
    🙌 1
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    eager-cat-52024

    08/31/2021, 10:32 PM
    Hello, I try to sync stripe to bigquery but I always get following error in bigquery live event view :
    Copy code
    {
      "Error": "dialing: invalid character '*' looking for beginning of value"
    }
    How to get more infos or to fix it?
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