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# support
  • h
    Is it possible to access device-mode integrations when loading rudderstack via the script in the 
    <head>
    section of your site
    n
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  • c
    Hi guys, I am using RudderStack installed by docker. Now I have 2 VPS for 2 projects, can I use only a workspace_token for 2 different projects?
    n
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  • c
    again, it's stuck in there, what should I do to continue the setting?
    n
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  • i
    Hello! We're trying out RudderStack to export some Xero data to SQL Server. We have some table columns which we need in 
    decimal
    . However, we seem to be getting only 
    bigint
    . Any way we could change that? Thank you!
    n
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  • g
    Was trying to set up flutter sdk of rudderstack. Found this error
    k
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    • 11
  • r
    Hi, We are migrating from segment to rudderstack. I'm using python sdk to call track function something like this
    Copy code
    rudder_analytics.track(payload['userId'],
                       payload['event'],
                       payload['properties'] if 'properties' in payload else None,
                       payload['context'] if 'context' in payload else None,
                       None,
                       None,
                       payload['integrations'] if 'integrations' in payload else None)
    I also have the rudder_analytics,debug option set to true (logs in the image). But I can't see the event in rudderstack live event. Am I missing something? Thanks for the help in advance!!
    n
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  • g
    Hi, I installed Rudderstack helm to AWS EKS. Also I installed CloudWatch agent to collect metrics. But it collects only system metrics - cpu, memory etc. How can I collect Rudderstack specific metrics? as mentioned here https://docs.rudderstack.com/user-guides/administrators-guide/monitoring-and-metrics
    n
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    • 2
  • a
    Hello. I'm trying to contact Blendo support to obtain last month's invoice but no one has replied so far and the support widget stopped working recently. How can I get last month's invoice?
    n
    • 2
    • 2
  • s
    Hi There!
  • s
    I am integrating rudder-stack with NodeJS as source and all events including track, identify and group are captured in my source. But at the destination which is intercom i am facing an error for identify and group calls.
    Copy code
    {
  "error": "Message type not supported"
}
    Please help in debugging this.
    n
    d
    m
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  • a
    Hi there! We are trying to set up Google BigQuery as the destination with JS sdk as the source. We have set up GCS bucket as 1 destination and see json files in it. Do we need to specify any schema to directly connect BigQuery? Thanks.
    n
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  • p
    Question re the Amplitude destination: are sessions supported in cloud mode? Context: Amplitude requires session IDs to tie multiple events to the same session. This is handled automatically with device mode as it obv uses their own SDK But it’s possible to generate your own session ID and pass via their API aka cloud mode Ps Segment’s JS source only recently started supporting this, allowing sessions tracking in cloud mode Thanks!
    n
    m
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  • b
    how do I delete my account?
    n
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    • 5
  • p
    Looking to change the email address of my account?
    b
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  • p
    Contact form on the website isn't working
    b
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    • 1
  • a
    Hello, why does Rudder send utm_name instead of utm_campaign to Mixpanel? It actually tracks this UTM param all the way from the JavaScript SDK this way
    n
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    • 14
  • e
    Hi team. I am getting this error message while sending data from rudderstack to Bigquery.
    Copy code
    {
  "Error": "googleapi: Error 403: <mailto:rudderstack@alokit-dev.iam.gserviceaccount.com|rudderstack@alokit-dev.iam.gserviceaccount.com> does not have storage.objects.create access to the Google Cloud Storage object., forbidden"
}
    n
    c
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  • a
    👋 Hello, team! The reset button to track live events is not working for me. Others in my organisation are also facing the same issue. Can you please share steps for resolution.
    n
    l
    • 3
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  • c
    Hi , my team is using Braze with rudderstack , and now we have a requirement to push out custom HTML in-app messages through braze, but that requires a initialization variable (enableCustomHtml ..) , but since we aren't using braze sdk , is there any way I can have a customized Braze setup through rudderstack ? I'm stuck on this for 2 days , can anyone please help me with this ? (our app is built with Next.js )....Thanks in advance 🙏
    n
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  • p
    hi team! I was running some load tests (~1k events/second) and noticed:
    Copy code
    textPayload: "2021-08-10 22:26:48.022 UTC [864]: [14-1] db=,user= ERROR: canceling autovacuum task"
    is this something we'll need to address? Seems all the events made it to their destinations.
    n
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  • b
    Hi, I'm testing to  send sample event using curl but failed
    I created source and destination in https://app.rudderstack.com/ and i got a <source write key> and data plane url and then I trying to send sample event to my source with using curl command but I only met "invalid write key" error in every single time. curl -u <my source writeh key>: -X POST https://myurl.dataplane.rudderstack.com/v1/identify \ -d @identify.json \ --header "Content-Type: application/json" content of "identify.json" is same with http api document
    n
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  • f
    Hi all, We have just integrated Mixpanel with Rudderstack (self-hosted) and we have had some unusual issues in our staging environment- 1. All events for any account are being collated under one user profile. (e.g. Circled in red) 2. Merge events continuously fire (as shown in the users profile) 3. In production, only a couple of events have been raised since the integration in the last 24 hours. To note: Originally we used Segment w/ Mixpanel and did not experience profile merging issues. We are stuck on what to do next. Any suggestions would be apprciated!
    n
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  • g
    Hi! What does this error mean? ERROR [MP Router] :: userId ce440cf1-3528-423c-af39-a9b7adbf4df8 failed for the first time adding to map
    t
    h
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  • r
    My rudderstack logs are showing a lot of : 
    2021-08-12T21:07:20.758Z	INFO	[Processor] Total jobs written to proc_error: 1
    Does this mean that I’m dropping data? Not sure what could be going wrong
    n
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  • f
    Hi guys, I configured a kafka destination in self-hosted control plane, is there a way to send events to kafka as plain text (e.g. id=1, name=john, ...) instead of json?
    n
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  • i
    Hi there, regarding slack destination. How do I connect this to my workspace? Typing only the channel name in the dest is no good. Any cfg files or ENV variables that I need to pass?
    n
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  • i
    In addition, what are the scaling options of the solution? I see the info at the pricing page and the limitations of the plans for the cloud, what is the difference when the Open source option is used, how many events it can handle?
    n
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  • c
    Hi All, my rudderserver is self-host. events are uploaded to s3 but ETL on redshift is delaying. For example, one event come in and received. The event can also see in the destination live-event. But, record of that event not found in the db yet. how can we increase data processing faster?
    n
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  • b
    What's the best way to check if all events have been written to destination. I'm seeing a lot of entries in 
    batch_rt_job_status_x
    table in 
    executing
    state even after hours
    n
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  • b
    This is while the server is in 
    normal
    mode
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