Hi Guys, We are using self hosted rudderstack, and I saw this error in logs last week connecting to dataplane failed, I am a bit unsure, why is it connecting to this url? If this is the correct url it should connect to, was it down during that time? Is there a status page for tracking ruderstack api ?

rudder 2021/07/07 05:10:16 ERROR: sending request - Post <https://rudderstack-dataplane.rudderstack.com/v1/batch>: net/http: request canceled (Client.Timeout exceeded while awaiting headers)

I seem unable to login to rudderstack - is there a support process?

I have a question about the API – specifically about

group

calls. How would one

ungroup

a user id from a group?

Hi all! We are getting started with self-hosting Rudderstack, and I’m running into a strange issue. I am sending test events via

scripts/generate-event

, and the event gets ingested correctly, but when it goes to send to Redshift, there’s an error. The Redshift Live Events page shows a failed event with the message

{
  "error": "Internal Server Error"
}

And when I look in the server logs, I see the following:

d-transformer_1  | 
d-transformer_1  |   TypeError: Cannot read property 'length' of undefined
d-transformer_1  |       at <http://router.post|router.post> (/home/node/app/versionedRouter.js:160:48)
d-transformer_1  |       at process._tickCallback (internal/process/next_tick.js:68:7)
d-transformer_1  | 
backend_1        | 2021-07-12T21:22:15.776Z	ERROR	Transformer returned status code: 500

Any idea what is going wrong? Since it’s the sample script, I don’t think it’s misformed data, and the connection test works…

I'm trying to set up a Postgres destination, I was able to connect to the Postgres db instance using Datagrip, and created a user with the required privileges. But the "Test destination results" in Rudderstack gave AccessDenied for hosted-rudderstack-warehouse-master and my-release-rudderstack-0, I've checked the credentials for many times to make sure they are correct. I'm able to see the intermediary files in S3, but nothing in the Postgres db.

We are migrating from Segment to Rudderstack and we have added

JS SDK

on our Front End. So we are running both Segment and Rudderstack in parallel. We are seeing some issues when we try to compare the data in Mixpanel destination. • We see that

distinct id

provided in Segment Mixpanel is different from

distinct id

provided in Rudderstack Mixpanel for same user. Is that expected? We are using

device mode

for Mixpanel in Segment, but Rudderstack supports only

cloud mode

. Is that the reason? • Segment's Mixpanel shows

userId

with an id, but Rudderstack's mixpanel shows

userId

as

null

for the same event by same user

Hi Team! I have a question, we are sending a identify event to appsflyer and we are getting the error: { "error": "message type not supported" }

do you know how we can solve this?

Hiya, I'm looking into a self-hosted solution and wanted to clarify something around pricing as it wasn't immediately clear to me. Would you mind confirming my understanding of pricing? In the scenario that we are: • hosting our own dataplane • using the Rudderstack hosted control plane + config we will be paying for events according to the 'cloud pricing' guide. Conversely, in the scenario that we are: • hosting our own dataplane • using a config generator and hosting our own configuration all usage will be free.   Is this correct? Thanks for your help!

Hi Team, I’m excited to use the product, going to be migrating from segment. I’m hoping to use posthog for website event tracking (leveraging their autotrack for now while I setup other things, but I’ll move to custom events down the line) Mr priority is creating a CDP with proper identify resolution, so I’m curious about the best order of user event tracking to minimize the technical debt and work required for unifiying the anon/user ids (from different tools) in the data lake. Do you have any recommendation to setting things up right from the start with regards to identify resolution?, e.g. should i go: 1. next.js -> posthog js sdj -> rudderstack posthog source -> aws data lake, or 2. next.js -> rudderstack js sdk-> posthog destination + aws data lake my This is within the context of also bringing in other data sources, i.e GA, hubspot, etc and eventually unifying the id’s to create a cdp for self-service analytics and marketing automation. Also, do you have any repo’s with next.js implementations, more specifically around identify() for signup forms,

Hey guys - I had a doubt: If I call

rudderanalytics.initialise()

on a domain and when redirecting to a sub-domain (that loads a different build) if I call

rudderanalytics.initialise()

will that override the anonymous id that was set when rudderstack was initialised on the domain level or will it persist?

Hey guys, is there any integration for TikTok Pixel?

Sorry to hop in and immediately go to support. Trying to diagnose why the Google Sheets OAuth may be failing. I'm an admin on our Google Account. I can oAuth a personal account. Company one keeps failing and I'm unable to select our Google sheets. I get a 500 error. Is there another way to provide access via the Google console?

I'm trying to debug why live events are coming out of a backend data source but not showing up as going into a customer.io destination. Afaik this used to be working. I thought there's a chance someone here might have an idea, thank you kindly! 🙏

hello people of the slack channel for RudderStack I have a inconvenience installing the rudderstack server I get this error when I run my docker container file.

this is my .yml file

Hello all, can we route the events come from mobile to redis destination? because i cannot see any data in the redis even though mobile source and redis destination are connected each other.

👋 Hello, team! I’m trying to set up a test account and can’t find the DATA_PLANE_URL anywhere in the dashboard, where is it?

Hi. We are trying to setup RudderStack's open source solution, but the Control Plane is on the Cloud Free tier with a default

Data Plane URL

. How does this work? Do we need to somehow downgrade the Control Plane to the Open Source instead of Cloud Free?

hello, i saw following errors sometimes. why is it happening and how can i fix that?

2021-07-16T03:54:11.702Z	ERROR	JS HTTP connection error: URL: <http://my-release-rudderstack-transformer:9090/v0/rs?whSchemaVersion=v1&whIDResolve=false&rsAlterStringToText=false> Error: Post <http://my-release-rudderstack-transformer:9090/v0/rs?whSchemaVersion=v1&whIDResolve=false&rsAlterStringToText=false>: dial tcp 10.108.202.106:9090: connect: connection timed out
2021-07-16T03:54:11.807Z	ERROR	Failed request succeeded after 25 retries, URL: <http://my-release-rudderstack-transformer:9090/v0/rs?whSchemaVersion=v1&whIDResolve=false&rsAlterStringToText=false>

hello, i saw following error. what is that ?

Error: server side identify is not on
    at Object.process (/home/node/app/v0/destinations/ga/transform.js:890:11)
    at Promise.all.events.map (/home/node/app/versionedRouter.js:79:44)
    at Array.map (<anonymous>)
    at handleDest (/home/node/app/versionedRouter.js:75:12)
    at <http://router.post|router.post> (/home/node/app/versionedRouter.js:173:15)
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32)
    at next (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:45:18)
    at /home/node/app/node_modules/koa-router/lib/router.js:346:16
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32)
    at /home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:36:12 []

Hey everyone. I'm running the rudderstack dataplane in GKE with Workload Identity enabled. The service account running the server has appropriate permissions to use BigQuery as a destination. Is it possible to setup a BigQuery destination without a service account key so that the server uses the Application Default Credentials instead?

@busy-monkey-10873 We are using Google Tag Manager to fire time based events like

30 seconds visits

to lower our bounce rate (Adjusted Bounce Rate method). Since we are triggering our tag manager through Rudderstack, just wondering what’s the best method to trigger time based events and send it to analytics platforms.

Hi all, I am facing issue with helm install. It would be great if someone can help. I am using same command as mentioned in readme

helm install my-release ./ --set rudderWorkspaceToken=<token_from_dashboard>

while describe pod command I am getting this

Warning  Unhealthy  22m (x3 over 22m)  kubelet            Readiness probe failed: Get "<http://172.17.0.11:8080/health>": dial tcp 172.17.0.11:8080: connect: connection refused

mentioned ip is incorrect according to me, I am not sure why it is chekcing 

<http://172.17.0.11:8080/health>

 . @narrow-rain-89253 can you please help me finding the root cause?

Hi all. We ran into an issue where when using google analytics as a destination, all the

track

events give an error

{ "error": "Invalid Url: xxxxxxxxx" }

the

pageview

event looks like a correct ga event, but the otherone looks like a rudderstack event

Heads up that this gatsby page is rendering on the main site: https://rudderstack.com/using-typescript/

Is anybody using typescript with the node.js? The

rudder-sdk-node

has no typescript definitions but

rudder-sdk-js

does. Is there any benefit to using the node sdk rather than the plain javascript sdk?

Hi, How does mapping work in Google ads destination? Doe we need to set that manually or Rudderstack handles that from its side.