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# support
  • a
    Hey @adamant-airplane-7907 Thanks for carthage support. Just tried to install Rudder sdk with Carthage but i have an error. Are you sure it’s possible to install it as an iOS dependency? I ran this command:
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    carthage bootstrap --platform iOS --cache-builds
    and it’s failing when trying to build 
    Rudder
    Here is the log file of the failed build
    carthage-xcodebuild.log
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  • a
    Hi, I've been instructed to post this problem I'm having regarding AppsFlyer integration here:
  • a
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    1rCnEn1N7SJa6XtBSerPBitOBWk 1 aborted 400
{ "error": "Appsflyer id is not set. Rejecting the event" }
But all ID's seem to be set in the destination config.
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  • a
    I can share some screenshots of the config but they have API keys, so maybe I should send them as DM to somebody that can help instead of posting in a channel
  • o
    Hello, I'm trying to add a Facebook App Events destination to my Rudderstack Open Source Server. However, when trying to add it, it says I do not have compatible sources. According to the documentation, it should work with Cloud Mode for Web. https://docs.rudderstack.com/destinations/facebook-app-events I'm using a JavaScript source and I've used Cloud mode in the pass with success.
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  • h
    Hello! We're trying out RudderStack at the moment, and I was hoping to get some clarity on how it interacts with Marketo. Specifically, does RudderStack try to stay within the Marketo REST API's limits (100 calls per 20 seconds, max 10 concurrent calls at a time)? Based on my reading of the Marketo transform.js, which I admit probably isn't totally accurate, I don't see any batching or rate limiting going on. My concern is that when we start a RudderStack sync of 100k records from our Snowflake warehouse into Marketo, we'd start hitting API limits.
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  • c
    Ho do I check the status and logs of each of my destinations? I suspect nothing goes through to either of my destinations and I'm not sure how to start debugging (other than live streaming)
    b
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  • c
    In addition the 
    Help and Support
    --> 
    Contact Support
    on the web interface does nothing
  • c
    I also opened an issue on Github but did not get any response. I would appreciate if a support representative can get back to me. Thanks.
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  • i
    Hi! I was testing out RudderStack before planning to migrate from existing CDP implementation. I am using Google Adwords as source and AWS Redshift as destination. I have followed Redshift Setup Guide to setup Redshift and S3 buckets. Upon testing the destination, everything looks fine. However, the sync is not happening. It’s stuck at ‘accounts’ table for more than 5 hours now, even though the run frequency of source and sync frequency of destination are set at 30 mins. I am unsure if I have made any mistake in the setup. Please help.
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  • w
    Hi I have a clickhouse cluster with name jf-clickhouse. I use this name in settings of my destination and the test is passed successfully(screen 1) But nothing appears in my clickhouse (screen 2). How is it possible?
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  • f
    Hey Guys, We were load testing rudder by emitting close to 15k events in 5 minutes, we are facing issues with rudder. Findings : We found out that gateway dumps the data into rudder DB at time t1, but processor is picking it up an hour later (t1 + 10). can you please help us with what tweaks we can do to handle rudder for sudden spikes in traffic ? Tweaks can be in terms of : 1. Horizontal scaling of rudder instances. If this should be the approach then what scaling policy is ideal of traffic spikes. Is there a way to add scaling policy for rudder based on which we can horizontally scale rudder in case we get sudden traffic in rudder. We are using AWS as our cloud provide. 2. Tweaking configurations of rudder DB in config.toml file. If this should be the approach then what params should we tweak. 3. Currently we run rudder server/transformer/postgres in docker contrainers on machines, should we move postgres out of docker to a more scalable managed solution like RDS. If this should be the approach then what is a more scalable / optimal solution to go ahead with.
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  • h
    Hey Guys, Just a quick heads-up on some minor typos on the Pricing page (https://rudderstack.com/pricing/) Ctdckhouse -> Clickhouse Sync Schedtre -> Sync Schedule Thanks
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  • b
    Jfrog Bintray sunset
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  • r
    Hi Team, I am facing some issues, we use postgres as one of our destination, due to some errors coming up like
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    NoSuchKey: The specified key does not exist.
1 errors occurred:
	status code: 404, request id: ECFVDQB5S91PN61B, host id: xxx
NoSuchKey: The specified key does not exist.
    so we cleared all tables data and then removed sources from this postgres destination ... but i still see the errors coming up in live stream events in postgres destination .. Any ideas ?
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  • n
    Hello Rudder Team, I’m looking to batch together my client-side (JS) requests, however the JS module doesn’t appear to support batching. I have attempted to call the HTTP endpoint directly, /v1/batch, but it’s proving to be tricky with Auth headers and CORs. I also looked into the node_module code but the compiled code-base is difficult to read. Could you advise on how I might make a system like this work?
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  • s
    Hi, I'm having a problem with the firebase integration. Once installed what the documentation asks me (https://docs.rudderstack.com/destinations/firebase), the app crashes, returning the following message:
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    Application Specific Information:
*** Terminating app due to uncaught exception 'com.firebase.core', reason: 'Default app has already been configured.'
terminating with uncaught exception of type NSException
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  • s
    Hi, I'm integrating clevertap to the react native project, my question is the following, to integrate it with rudderStack, should I be guided by this only? (https://docs.rudderstack.com/destinations/clevertap) or I must also guide myself from here (https://github.com/CleverTap/clevertap-react-native)
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  • b
    Hi, I'm newbie! I'm trying to connect destinations to Google sheet, but it's not working. Do I have to configure transformations? And where can I find configuration documentation for Google sheet? Thanks!
  • a
    Hey, what is the dataplane are you using?
    b
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  • a
    Hello, I believe that when sending a malformed Json batch of event to 
    /batch
    API Many destinations transformers ends up with uncatched error and crash
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    TypeError: Cannot read property 'toLowerCase' of undefined
    at Object.process (/home/node/app/v0/destinations/am/transform.js:596:36)
    at Promise.all.events.map (/home/node/app/versionedRouter.js:66:44)
    at Array.map (<anonymous>)
    at handleDest (/home/node/app/versionedRouter.js:62:12)
    at <http://router.post|router.post> (/home/node/app/versionedRouter.js:142:15)
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32)
    at next (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:45:18)
    at /home/node/app/node_modules/koa-router/lib/router.js:346:16
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32)
    at /home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:36:12 []

TypeError: Cannot read property 'toLowerCase' of undefined
    at processWarehouseMessage (/home/node/app/warehouse/index.js:441:34)
    at processSingleMessage (/home/node/app/v0/destinations/bq/transform.js:6:10)
    at Object.process (/home/node/app/v0/destinations/bq/transform.js:15:10)
    at Promise.all.events.map (/home/node/app/versionedRouter.js:66:44)
    at Array.map (<anonymous>)
    at handleDest (/home/node/app/versionedRouter.js:62:12)
    at <http://router.post|router.post> (/home/node/app/versionedRouter.js:142:15)
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32)
    at next (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:45:18)
    at /home/node/app/node_modules/koa-router/lib/router.js:346:16 []
 
TypeError: Cannot read property 'toLowerCase' of undefined
    at Object.process (/home/node/app/v0/destinations/braze/transform.js:330:36)
    at Promise.all.events.map (/home/node/app/versionedRouter.js:66:44)
    at Array.map (<anonymous>)
    at handleDest (/home/node/app/versionedRouter.js:62:12)
    at <http://router.post|router.post> (/home/node/app/versionedRouter.js:142:15)
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32)
    at next (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:45:18)
    at /home/node/app/node_modules/koa-router/lib/router.js:346:16
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32)
    at /home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:36:12 []

TypeError: Cannot read property 'toLowerCase' of undefined
    at getTopic (/home/node/app/v0/destinations/googlepubsub/transform.js:10:26)
    at Object.process (/home/node/app/v0/destinations/googlepubsub/transform.js:16:19)
    at Promise.all.events.map (/home/node/app/versionedRouter.js:66:44)
    at Array.map (<anonymous>)
    at handleDest (/home/node/app/versionedRouter.js:62:12)
    at <http://router.post|router.post> (/home/node/app/versionedRouter.js:142:15)
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32)
    at next (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:45:18)
    at /home/node/app/node_modules/koa-router/lib/router.js:346:16
    at dispatch (/home/node/app/node_modules/koa-router/node_modules/koa-compose/index.js:44:32) []
    Find curl in thread
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  • r
    We've recently switched from segment to rudderstack, and we're seeing something strange - we're now getting events from both segment and rudderstack. I'm not sure why or how this could be - maybe rudderstack is picking up cookies from old 
    segment.identify
    calls somehow?
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  • a
    Re-sending this as I think it got lost. Hey #support Is there a page that documents details about the schema fields: •  
    messageid
     and 
    rudderid
    •  
    timestamp
     vs 
    originalTimestamp
     , etc. • Annnnd the difference between 
    properties
     and 
    context
    • I can see the 
    java
     SDK uses `properties`; whereas the 
    javascript
     sdk uses 
    context
     . I'm not too sure the difference.
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  • l
    Hi guys, I am using hosted control plane. Data plane is set up in our server. Is there a limitation on using the hosted control plane on the events that could be sent? Should i go for a config-generator also to be set up at our server?
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  • b
    Help me pls!
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  • w
    Hi guys, I am using the Rudderstack Server self-host. I have faced an error relate to 
    JobsDB
    for 1 week. It increases my network traffic. We never knew JobsDB before and the issue started April 23rd. Is there any change on your part? Some information:
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    [JobsDB] :: Uploading backup table to object storage: pre_drop_gw_jobs_1
[JobsDB] :: Failed to upload table pre_drop_gw_jobs_1 dump to S3. Error: no storage bucket configured to uploader
[JobsDB] :: Failed to backup table pre_drop_gw_jobs_1. Err: no storage bucket configured to uploader
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  • a
    Hi Guys, we implementing the rudderstack pixel api to track when a user open an email using a img tag. The thing is that the api response is an OK so it appears as a broken image. Do you have a way to implement this type of tracking? Thanks
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  • s
    Hello !, I have a problem with the integration of appsflyer in android, once I open the app and load the rudderStack configuration, I get the following error:
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    java.lang.IncompatibleClassChangeError: The method 'android.app.Application com.rudderstack.android.sdk.core.RudderClient.getApplication()' was expected to be of type virtual but instead was found to be of type static (declaration of 'com.rudderstack.android.integrations.appsflyer.AppsFlyerIntegrationFactory' appears in /data/app/archetype-bGy_bs30loY4YVvhfeYWSA==/base.apk!classes2.dex)
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  • p
    Hi, what’s the process to become a partner for RudderStack Destination? We are currently a destination for Segment and mParticle. Thank you.
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  • s
    Hi!, after installing rudder Stock-clevertap on android, get the following error
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    GestureHandler already initialized for root view com.swmansion.gesturehandler.react.RNGestureHandlerEnabledRootView
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