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# support
  • a
    Howdy #support I am interested in self hosting rudderstack with some high availability. Can I run two instances of 
    rudder-server
    reading from the same 
    jobsdb
    ? (and use a load balancer to route traffic).
    n
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  • f
    Hey team, We have the rudderstack processor doing OOM with 512Mo of allocated RAM in a k8s cluster. Any idea why it eats so much memory without a huge traffic or recommandation ?
    n
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  • a
    Hi guys, we started using rudderstack self hosted for the last week and last night the server stop working and we don’t know what happened. This is part of the log.
  • a
    Copy code
    2021-04-30 10:29:53panic(0x170ee00, 0xc000170fd0)
2021-04-30 10:29:53/root/.goenv/versions/1.13.8/src/runtime/panic.go:679 +0x1b2
2021-04-30 10:29:<http://53github.com/rudderlabs/rudder-server/jobsdb.(*HandleT).assert(0xc0004fca00|53github.com/rudderlabs/rudder-server/jobsdb.(*HandleT).assert(0xc0004fca00>, 0x0, 0xc0007a63e0, 0xb)
2021-04-30 10:29:53/codebuild/output/src567620397/src/github.com/rudderlabs/rudder-server/jobsdb/jobsdb.go:254 +0x196
2021-04-30 10:29:<http://53github.com/rudderlabs/rudder-server/jobsdb.(*HandleT).recoverFromCrash(0xc0004fca00|53github.com/rudderlabs/rudder-server/jobsdb.(*HandleT).recoverFromCrash(0xc0004fca00>, 0x0, 0x0, 0x19cd148, 0x6)
2021-04-30 10:29:53panic: [[ gw ]]: count:2 > 1 [recovered]
2021-04-30 10:29:53panic: [[ gw ]]: count:2 > 1 [recovered]
2021-04-30 10:29:53panic: [[ gw ]]: count:2 > 1
2021-04-30 10:29:53goroutine 9 [running]:
2021-04-30 10:29:<http://53github.com/bugsnag/bugsnag-go.AutoNotify(0xc00011f7a0|53github.com/bugsnag/bugsnag-go.AutoNotify(0xc00011f7a0>, 0x3, 0x3)
2021-04-30 10:29:532021-04-30T13:29:53.959Z ERROR rruntime/goroutine-factory.go:42 [[ gw ]]: count:2 > 1
2021-04-30 10:29:532021-04-30T13:29:53.959Z ERROR rruntime/goroutine-factory.go:42 goroutine 9 [running]:
    n
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  • r
    Would anyone else be able to help me out with this issue? Forgive me for pestering you all
  • a
    Hello! I just successfully installed rudderstack and the JS sdk and everything is working great! However, I noticed the IP address is not sent, nor the os name and version. I included the Mixpanel destination but it now thinks that the location of the event is the location of the server instead of the location of the user. How can I solve this? Do I manually need to add this information? I suppose this should be something the SDK handles automatically. Thanks!
    n
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  • w
    Hi guys, it's Michele from Italy 🇮🇹 I've got a quick question if you don't mind. I'm using the iOS SDK in my app and use Rudderstack to dispatch events to Firebase automatically. I'm using Firebase for other services as well which require firebase to be configured in order to proceed, like Messaging or Remote Config. As I read through the code • Firstly, retrieve the config from Rudderstack • Secondly, instantiate factories The fact is that I'd like to instantiate stuff for Firebase whilst you're fetching the config from the server. At this stage, there's no indication on when Firebase has been configured through the Rudderstack SDK and it would be awesome to introduce a sort of completionHandler to the process so that I could start launching the whole expected flow from client as soon as Firebase configuration has been sorted out on your side. Alternately, and perhaps even better than the previous proposal, checking in the FirebaseIntegration whether or not Firebase has already been configured or not, similarly something like this below.
    Copy code
    @implementation RudderFirebaseIntegration

#pragma mark - Initialization

- (instancetype)initWithConfig:(NSDictionary *)config withAnalytics:(nonnull RSClient *)client withRudderConfig:(nonnull RSConfig *)rudderConfig {
  .....
    dispatch_sync(dispatch_get_main_queue(), ^{
      if([FIRApp defaultApp] == nil) {  // CHECK TO BE INTRODUCED
        [FIRApp configure];
      }
      [RSLogger logDebug:@"Rudder-Firebase is initialized"];
    });
    Would it make sense or Am I lost something along the way?
    n
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  • w
    (Hope this is the correct channel to make this kind of questions)
  • r
    Hey I'm so sorry to press the matter but we're having serious caching issues and identify event issues. Thank you to the folks who have messaged us but these problems remain unresolved and we're considering dropping our subscription to Rudderstack. Would anyone be able to help us figure out what's going on?
    m
    g
    n
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  • g
    CC @adamant-airplane-7907 @glamorous-mouse-54282 can you please take a look at this?
  • s
    Hi, I'm having a problem with the firebase integration. Once installed what the documentation asks me (https://docs.rudderstack.com/destinations/firebase), the app crashes, returning the following message:
    Copy code
    Application Specific Information:
*** Terminating app due to uncaught exception 'com.firebase.core', reason: 'Default app has already been configured.'
terminating with uncaught exception of type NSException
  • p
    Hi! I've been toying with Rudderstack in particular looking at the Redshift destination... this might be my ignorance about how Redshift works, but why is an S3 bucket required to setup redshift as a destination?
    💯 1
    n
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  • p
    FOLLOW UP QUESTION 🙂 I noticed that running "Test Destination" in my redshift destination reports success although i do not see any new resources created in my Redshift public schema... is that expected?
    n
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  • b
    Hi, I tried to install rudderstack using helm on local minikube, but getting this error:
    Copy code
    Events:
  Type     Reason     Age                    From               Message
  ----     ------     ----                   ----               -------
  Normal   Scheduled  53m                    default-scheduler  Successfully assigned default/rudderstack-0 to minikube-m02
  Normal   Pulled     53m                    kubelet            Successfully pulled image "rudderlabs/rudder-server:1-alpine" in 10.145329493s
  Normal   Created    53m                    kubelet            Created container rudderstack-backend
  Normal   Started    53m                    kubelet            Started container rudderstack-telegraf-sidecar
  Normal   Started    53m                    kubelet            Started container rudderstack-backend
  Normal   Pulled     53m                    kubelet            Container image "telegraf:1.12-alpine" already present on machine
  Normal   Created    53m                    kubelet            Created container rudderstack-telegraf-sidecar
  Warning  Unhealthy  50m (x3 over 51m)      kubelet            Liveness probe failed: Get "<http://172.17.0.4:8080/health>": dial tcp 172.17.0.4:8080: connect: connection refused
  Normal   Killing    50m                    kubelet            Container rudderstack-backend failed liveness probe, will be restarted
  Normal   Pulling    38m (x6 over 53m)      kubelet            Pulling image "rudderlabs/rudder-server:1-alpine"
  Warning  Unhealthy  8m18s (x207 over 53m)  kubelet            Readiness probe failed: Get "<http://172.17.0.4:8080/health>": dial tcp 172.17.0.4:8080: connect: connection refused
  Warning  BackOff    3m17s (x72 over 29m)   kubelet            Back-off restarting failed container
    Can anyone advise how to resolve this ?
    👀 1
    n
    q
    +2
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  • h
    You have forked segments c# lib but not clicked the option to allow issues to be created -> https://github.com/rudderlabs/rudder-sdk-.net
    a
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  • r
    Hey team! Have a question regarding using rudderstack sdk in the browser. I'm self hosting the data plane but using the cloud control plane. In that case, the browser will send a request to 
    <https://api.rudderlabs.com>
    to fetch the source configuration, right? Do you support custom domains for this? If not, could I setup a proxy on my end that does this?
    n
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  • d
    Hello, This is Naba from Raqtan company. We are using Rudderstack to collect and send data to different destinations (such as Postgre), we would like to set up a meeting to discuss some issues we are facing at the moment, How soon can we have this meeting?
    a
    g
    n
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  • s
    Hello 🙂 After chatting with George Samayoa he told me that I am probably better of asking questions in the slack community. In the past months I have been working on a data pipeline for our business and learned all the coding etc. with some youtube videos. Now I feel like I hit a ceiling and was wondering if you could help me out. What we want to do is enrich every event with the ID of the user that has performed the event. So everytime a new event is tracked it contains a property called "identity" which is an object containing an array for every property we collected for this event. For example: an array of emails we collected for the user before the event was performed. Or an array of click ids or an array of XYZ. We have multiple properties to identify the user. Not only the email address. For every event that is tracked we want to resolve the identity behind the event. We do this using the following logic: when no identity is found based on all of the above parameters inside the identity property of the event(every parameter is looked up) a new identity is created with all of the identity properties of the event. The new ID will be stored as an eventproperty. -> when there are multiple identities found it will update the latest identity with all parameters(pushes values into the array and makes sure only unique values are stored in each array) and will then proceed to merge all found identities with the latest identity. While merging all properties are merged. Alle emails are merged etc. After merging, all events performed by the identities that have been merged, will be updated with the id of the newly created identity. -> when there is just one identity found it will be updated with all parameters. The id of the identity will be stored as an eventproperty. What I am wondering is we should use the event transformations and run this logic for every event that is tracked or should we use scheduled jobs in bigquery to run this logic after loading events into the database. I hope you can understand what I mean! Thank you for your help. Greetings from Munich 🙂
    n
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  • n
    Hi, We are interested in using Rudderstack at Withings to manage app events. We started setting up the OS version on GCP, but now we wonder if Rudderstack Cloud would be a better fit. Every time I try to setup Rudderstack Cloud, I'm sent back to the Hosted Control Plane without any option to set up Ruddestack Cloud... Am I missing something there?
    b
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  • k
    Hi all, My team have an issue that our data tracking error was caused these message
    Copy code
    2021-05-09T02:00:29.166Z    ERROR    [TableJSONArchiver]: Error uploading local file dump to object storage: MissingRegion: could not find region configuration
2021-05-09T02:00:29.166Z    ERROR    [Archiver]: Error archiving table gw_journal: MissingRegion: could not find region configuration
    Any idea, how to solved it ? Thank you 🙏
    n
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  • a
    Hi all, I'm trying to use Rudderstack with Posthog, both are self-hosted. However, I'm always getting this error
    Copy code
    {
  "response": "{\"code\": \"validation\", \"message\": \"Malformed request data. Make sure you're sending valid JSON.\"}",
  "firstAttemptedAt": "2021-05-10T03:10:07.763Z"
}
    a
    l
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  • a
  • b
    Hi Team, I've setup BigQuery as destination - it initially worked, though minor http errors on the source-side Xero. I deleted everything in the GCP env, bucket, service acc, BQ dataset in order to do it all from scratch again. Now gcp is not getting anything in the bucket when I sync - anyone with experience on this?
    n
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  • s
    hello! i was wondering if it’s possible to set the 
    Session ID
    property when sending to the amplitude destination in cloud mode? at the moment all our events from rudderstack have a session id of 
    -1
    in amplitude.
    a
    l
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    • 6
  • h
    👋 Hello, team! any idea why I’m getting this message trying to connect to Bing Ads?
    t
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    • 1
  • d
    Hello eveyone, I have a problem with the self-hosted version of Rudderstack as everything was running smoothly but I get this error with Posthog as a destination.
    l
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  • s
    I am integrating rudderStack with: - Firebase (works fine) - CleverTap (works fine but I don't get push notifications) -AppsFlyer: once added, I do not receive the events to appsflyer in device mode, do I need to add some extra configuration such as the externalID?
    a
    g
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  • q
    Hi I was told I needed to move my Blendo setup over to RudderStack, since your shutting down Blendo. I have a Pardot to Google SQL Cloud Postgres setup. Trying to setup Postgres destination, but Blendo doesn't ask for GCS Object Storage Bucket Name or Service Account. I don't know what that is since Blendo didn't require it, and I was told settings should be the same between the services.
  • q
    Also moving Blendo pipeline over to Rudder, this won't mess up the synced database as I have years of synced data and I wand to make sure Rudder will not mess up that database with duplicates. What is standard practice here?
  • d
    Hey @quaint-kangaroo-31281
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