RudderStack #support

Join Slack

future-lifeguard-70804

04/10/2021, 4:17 PM

Hi, How can I send group events from rudderstack to mixpanel?

few-byte-85764

04/12/2021, 8:02 AM

Dealing with a recovery, jobs db fails assertion, cannot recover

worried-match-96789

04/12/2021, 1:33 PM

fetching_remote_schema_failed error

little-restaurant-14456

04/12/2021, 2:02 PM

Hey guys, does anyone know what is roughly the cost of setting up rudderstack on AWS with minimal settings?

big-diamond-34211

04/12/2021, 2:27 PM

Unable to resolve com.rudderstack.android.integrationfirebase1.0.1

delightful-mechanic-9619

04/12/2021, 3:01 PM

Hi! I've been using rudder for a couple months and today it seems to be something wrong, but I'm failing to know what. I'm using rudder with minio+postgresql. It was working fine, but today there is no new data. What I've checked: • logs (

docker-compose logs

) don't complain about any errors • data is not in postgres (destination) • data is in minio (intermediate storage) any hints on what could be happening? Thanks for your time!

icy-psychiatrist-12302

04/15/2021, 2:54 AM

Hi When I try to trigger a group event from my Flutter SDK, it's not showing me the custom traits that I am sending in the Live Events. But when I try to use the predefined traits like putName, putEmail etc, it is showing perfectly. How is this possible ? I am stuck in group events from like ages. Can anyone help me ? HERE IS MY CODE :

Copy code

_groupTraits.putName('This is name');
_groupTraits.put('test_prop', 'This is test');

RudderClient.group(
  test_id',
  groupTraits: _groupTraits,
);

HERE IS MY OUTPUT ON LIVE EVENTS :

Copy code

{
  "anonymousId": "4e84221174ba8ff4",
  "channel": "mobile",
  "context": {
    "app": {
      "build": "192",
      "name": "<AppName>",
      "namespace": "<Namespace>",
      "version": "0.12.0-dev"
    },
    "device": {
      "adTrackingEnabled": true,
      "advertisingId": "059c4ef8-0035-4c32-864d-b739b6dd8bc6",
      "id": "4e84221174ba8ff4",
      "manufacturer": "Xiaomi",
      "model": "Redmi Note 9 Pro",
      "name": "curtana",
      "type": "Android"
    },
    "library": {
      "name": "com.rudderstack.android.sdk.core",
      "version": "1.0.10"
    },
    "locale": "en-GB",
    "network": {
      "bluetooth": false,
      "carrier": "Ncell",
      "cellular": false,
      "wifi": true
    },
    "os": {
      "name": "Android",
      "version": "11"
    },
    "screen": {
      "density": 440,
      "height": 2168,
      "width": 1080
    },
    "timezone": "Asia/Kathmandu",
    "traits": {
      "anonymousId": "4e84221174ba8ff4",
      "id": "1c4b2e21c863a637e27d1646d18ffcbd",
      "userId": "1c4b2e21c863a637e27d1646d18ffcbd"
    },
    "userAgent": "Dalvik/2.1.0 (Linux; U; Android 11; Redmi Note 9 Pro Build/RKQ1.200826.002)"
  },
  "groupId": "test_id",
  "integrations": {
    "All": true
  },
  "messageId": "1618454554978-0f4e9e65-5c9a-4d63-b971-ab0a0854c915",
  "originalTimestamp": "2021-04-15T02:42:34.979Z",
  "receivedAt": "2021-04-15T02:42:35.808Z",
  "rudderId": "e31261ed-b89f-4f83-8986-53cb74e0cbf1",
  "sentAt": "2021-04-15T02:42:35.306Z",
  "traits": {
    "anonymousId": "4e84221174ba8ff4",
    "name": "This is name"
  },
  "type": "group",
  "userId": "1c4b2e21c863a637e27d1646d18ffcbd"
}

freezing-agent-68538

04/15/2021, 6:07 AM

Hey guys, For amplitude as destination which API do we use ? HTTP API or HTTP API V2 ?

shy-policeman-99334

04/15/2021, 7:29 PM

👋 Hey everyone. I'm wondering - does anyone have experience with overriding the

dp

value on pageview events sent to Google Analytics? I'm trying to include the query string as part of the path value. i.e. I want to change the value from

dp

to go from

/auth/sign-up/create-user

/auth/sign-up/create-user?type=testjm

when there is a query string present.

Copy code

{
  "body": {
    "FORM": {},
    "JSON": {},
    "XML": {}
  },
  "endpoint": "<https://www.google-analytics.com/collect>",
  "files": {},
  "headers": {},
  "method": "POST",
  "params": {
    "an": "PostHogPlugin",
    "cid": "178d6dc655f2b2-008163ae2cf789-336b7c08-1ea000-178d6dc6560a0c",
    "dh": "<http://grafana.com|grafana.com>",
    "dl": "<https://grafana.com/auth/sign-up/create-user?type=testjm>",
    "dp": "/auth/sign-up/create-user",
    "dr": "$direct",
    "ds": "s2s",
    "t": "pageview",
    "tid": "UA-58328364-4",
    "uip": "72.229.21.154",
    "v": "1"
  },
  "type": "REST",
  "userId": "178d6dc655f2b2-008163ae2cf789-336b7c08-1ea000-178d6dc6560a0c",
  "version": "1"
}

rapid-vegetable-69624

04/16/2021, 4:08 PM

Hello! I'm troubleshooting a removal of

Mixpanel

from some of our event tracking. Does this look right?

Copy code

analytics.page({}, { integrations: { Mixpanel: false } });

Maybe Mixpanel should be lowercase? Camel case? Kebab-case?

rapid-vegetable-69624

04/18/2021, 4:23 AM

Apologies for posting so late - is it possible that rudderstack is sending mixpanel "Loaded a Page" events even without calling

analytics.page

? Does it do that by default?

victorious-oil-12722

04/18/2021, 8:19 AM

Hi, I am facing one issue in RudderStack attribute tracking. If we login with one user and setting userId, attributes are tracking fine. but when logout from that user and login again with new user on same device, userId is updating in attributes but getting attribute of older user also. We are calling reset() function on logout also. Can anyone please support here? Thanks

adventurous-cat-93802

04/19/2021, 10:46 AM

Hello @adamant-airplane-7907 👋 Did Carthage was successfully supported during the last sprint? Thanks

famous-pizza-49204

04/19/2021, 10:59 AM

Hello, Is there a way to choose destination dynamically based on contents of the event from a single source ?

cold-twilight-47953

04/19/2021, 11:49 AM

Copy code

{
    "error": "{\"exporting_data_failed\": {\"errors\": [\"1 errors occurred:\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_ef1a7cb1ecc948b189204a0fd7df737c\\\" does not exist\"], \"attempt\": 1}}",
    "failed_table_uploads": [],
    "lastSyncedAt": "2021-04-19T11:28:38.994021Z",
    "successful_table_uploads": [
        ...
    ],
    "uploadID": 56936
}

or

{
    "error": "{\"exporting_data_failed\": {\"errors\": [\"2 errors occurred:\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_d9f93db5f9eb486e9728fa2add42583d\\\" does not exist\\n2 errors occurred:\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_0edadecd3f1b45509a3e7b9730b2a40\\\" does not exist\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_86052a21f72a49ef986de63bc44a91c\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_3db49b3eeaa445cea498d60b7f4049fc\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_18da0bafd834402cb2e4ec2069cc229\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_957b120d95064cc6bee3e8c466068da6\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_a9fd353d42eb462b914107d84d1ca19\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_f9a807add1bc43cca036eab9c786fe99\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_be89a29ea03749268c37f5e2ba95986\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_e9fbfe046308416d9823f3b0f36e33eb\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_3922110f4af64946aa38579b09d9ebb\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_fb9b1e8875214a11afeac7db1948eef2\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_ad39c9450ac1450497115ec8f596a5d\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_e07f48fb7b524119b4f79d322d5a0b8b\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_81e74f0cba0343e190c695ed31eb44e\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_87d2ad3c1c7e419b9f7a4bb296dcb568\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_557252535a1b4096bfa7023b791e8b0\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_e5aa037a145d4238bd95954b8274854e\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_27b1b17dfb314c48800665428b5829a\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_721daad314a84466b9ebf5c098e83b4b\\\" does not exist\", \"2 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_015e366357d94d86b4ee5a6d2b92588\\\" does not exist\\n1 errors occurred:\\npq: relation \\\"rudder_staging_identifies_70c5628336414d19b276f04d1b90dd15\\\" does not exist\", \"1 errors occurred:\\n2 errors occurred:\\nSkipping edit_form table because it previously failed to load in an earlier job: 56754\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_0164f2a8c6af4fc0a3a7302e5427f64\\\" does not exist\", \"1 errors occurred:\\n2 errors occurred:\\npq: column \\\"_0\\\" of relation \\\"rudder_staging_add_form_reading_3d2789b2f686482aaaefd9e7254a232\\\" does not exist\\npq: column \\\"context_page_initial_referrer\\\" of relation \\\"rudder_staging_edit_form_ceafd046b9fd4114b6ba9a375c3b790a\\\" does not exist\"], \"attempt\": 13}}",
    "failed_table_uploads": [
        --some tables here
    ],
    "lastSyncedAt": "2021-04-19T11:19:51.398484Z",
    "successful_table_uploads": [
        --some tables here
    ],
    "uploadID": 56831
}

cold-twilight-47953

04/19/2021, 11:49 AM

Hi, I enabled streaming to see if everything goes alright and I see a bunch of events with repeating errors - examples:

cold-twilight-47953

04/19/2021, 11:51 AM

I want to understand why it happens, how does it affect my collected data and how to prevent it

cold-twilight-47953

04/19/2021, 12:20 PM

there are other kinds of errors, but I would appreciate if I can get help on these first...

average-scientist-63560

04/19/2021, 10:20 PM

Hello! I am using an open source version of Rudderstack..however, the UI is not loading. Has anyone faced the same issue?

billions-monitor-7249

04/20/2021, 8:18 AM

If i delete a destination, are all queued deliveries deleted from the stack?

victorious-bird-68132

04/20/2021, 3:54 PM

Hello! I am seeing something weird with the rudderstack - posthog integration and the

group

event. (Explaining the whole problem in the thread)

little-crowd-46307

04/20/2021, 6:02 PM

i’m seeing a 400 error pop up for hosted.rudderlabs.com/v1/page on my production site, also auth0 has a major outage. is there any link between these things? where should I look first to see what is wrong?

rapid-vegetable-69624

04/20/2021, 6:44 PM

Do calls to

analytics.identify

also trigger a

Loaded a Page

event? (edit: in Mixpanel, specifically)

ambitious-journalist-66344

04/22/2021, 3:19 AM

Howdy Support, Is there a page that documents details about the schema fields:

messageid

and

rudderid

square-gigabyte-69734

04/22/2021, 3:22 AM

Did anyone have the same problem of setting the azure event hub as destination?

dazzling-garage-81790

04/22/2021, 8:12 AM

hey i want to make integration zendesk - tableu, could somebody help me with it ?

dazzling-garage-81790

04/22/2021, 8:26 AM

@narrow-rain-89253

worried-insurance-6254

04/22/2021, 12:03 PM

Hey Guys! I get a 401 error when using webhooks. I would like to send data from segment to rudderstack by using a webhook. could you explain to me why i get a 401 error?

worried-insurance-6254

04/22/2021, 12:04 PM

it says 'unauthorized'

famous-pizza-49204

04/22/2021, 2:02 PM

Hello, I am unable to set the IP in Facebook Pixel destination manually, instead the backend server's ip is being sent to facebook ( from which the server side event is fired ); Here is the Source Event Context :

Copy code

"context": {
        "ip": "103.141.216.88",
        "library": {
            "name": "analytics-node",
            "version": "0.0.3"
        },
        "traits": {
            "anonymousId": "xxxx",
            "userId": "xxxx"
        }
    }

✅ 1