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# support
  • c

    clever-animal-84773

    04/20/2023, 9:38 AM
    Hi team, the Rudderstack JS SDK is throwing errors related to all client mode destinations. And all of them are stop working. Can someone please take a look?
    Copy code
    [handleError]::[Analytics] 'integration.init()' failed :: GoogleAds_RS :: Cannot read properties of undefined (reading 'areTransformationsConnected') "Cannot read properties of undefined (reading 'areTransformationsConnected')"
    (
    The same message for GA4, FB pixel and Klaviyo...
    đź‘€ 1
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    boundless-football-78239

    04/20/2023, 11:14 AM
    Hi team, I'm using
    rudder-sdk-js: ^1.0.18
    , and trying to use getUserID function. But it is not exported. Could anyone help here please
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    boundless-football-78239

    04/20/2023, 11:21 AM
    Hi Team, The issue is after setting userID and user traits in identify function call. Sometimes the userID is missing(i.e. empty) but traits are present. When could that happen. I'm using "rudder-sdk-js": "^1.0.18",. Please help here why could it be happening
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    astonishing-exabyte-55552

    04/20/2023, 5:37 PM
    Hi All We've been using Rudderstack for a while now. I'm getting events from my source and they're being fed to multiple destinations just right. However the Mixpanel destination stopped working a while back and it just won't show any events in Live event viewer. I tried connecting with a new Mixpanel destination too but it doesn't seem to work.
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    straight-raincoat-91897

    04/20/2023, 9:24 PM
    This message was deleted.
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    cuddly-ice-9680

    04/20/2023, 9:28 PM
    Hello, we are running into some request size limitations and are exploring options on how to batch our events which contain large arrays of data. These requests occasionally exceed the 32KB limit per call and we are exploring different strategies to avoid getting those bad requests in response. Does anyone have any solid strategies we can try?
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  • s

    shy-ghost-70319

    04/21/2023, 6:43 PM
    Hi there! We're both not seeing syncs in the RudderStack dashboard and the lastSync of our
    /health
    endpoint is wrong (we have records from today -- it seems to be syncing as usual -- but it says the last sync was on April 19th). We're not sure what to do from here...
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  • a

    able-controller-17526

    04/21/2023, 7:20 PM
    I'm getting an error
    Event name not present
    in console coming from
    logUtil.js
    But all the events I'm pushing do have an event name. Is this coming from a configuration due a destination we selected? How can I better understand where this error is originating at?
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  • d

    dazzling-application-21326

    04/21/2023, 7:43 PM
    Hi, I integrate GA4 with rudderstack, I see most of my events on my rudderstack dashboard and some events are on my event tab on GA4 but not all of them are getting on GA4. Also I import these conversions to google ads but seems that they are not getting any conversions. Any clue what could be happening?
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    busy-pillow-19385

    04/22/2023, 3:48 AM
    Good night everyone, can someon help me with a problem please? I have an app that have a lot of user registered but just a few of them have an email, how can i delete the ones without email? and why this is happening? Does braze allow a user creation with an empty string as value?
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  • h

    high-planet-93966

    04/24/2023, 2:03 PM
    Hi all, I'm now integrare rudderstack with posthog and clevertap, but confuse about after i'm identify user when init and user login, but how to reset user information? Because posthog have reset function but on rudderstack not available, what should i do when user token expired or user logout?
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  • r

    red-rainbow-40489

    04/24/2023, 2:40 PM
    Hi, all I'm not able to find my api_key and api_secret in rudderstack setting. please guide me.
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  • v

    victorious-grass-8425

    04/24/2023, 3:06 PM
    Hi, we have a few questions regarding Setup: We have a top Level Domain setup. We have more than 10 Domains. They are all the same - just Language Changes. Tracking is the same. -> Is there a way to dynamically Map Events for example to Google Ads (Lookutable for Conversion Label for example) -> Would save immense time in setup and overview in Rudderstack. Is it a problem to send Events to Gads Pixel just with Serverside (PHP Script?) -> Do you have information for these setups? -> Same goes for GA4 Conversions -> In our Order Completed Status we just get a valid Purchase after the Tank You Page (Client Side Event) So we have to send the Data for Order Complete via PHP SDK. Is there a Probleme for GADS and GA4 Pixel? (GA4 API States also to use Client Side JS. But is this also for Conversion Events?) PHP and JS SDK -> We use both PHP and JS SDK. -> Do we have to deduplicate the events. -> Is it wise to use both in parallel? -> Is there anywhere a guide how to use it proerly? GA4 - To get all information to GA4 we used as suggested the Hybrid Mode. -> Is there a way to anonymize the IP upfront. IS the TagManager Pixel driectly sending Events to GA4 or via Rudderstack Transformation? Rudderstack Js Rewrite We are “hosting the JS” on our own server but is there also a way to rename the “rudderstack” naming of the JS. Adblocker can easily detect this and block it. Connection to Cookiebanner Is there a way to out of the box Connect to a Cookiebanner. In our Case its Borlabs Cookiebanner. Tanks in advance for your answers
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  • r

    red-rainbow-40489

    04/24/2023, 3:22 PM
    Hi all, I hope this message finds you well. I am currently facing an issue while creating a JavaScript source using the
    terraform-provider-rudderstack
    . When I run the
    terraform apply
    command, I encounter the following error message:
    Copy code
    rudderstack_source_node.example: Creating... Error: could not create source: could not parse error response from API: invalid character 'p' after top-level value
    I would greatly appreciate your guidance on how to resolve this issue. For your reference, I have included the code from my
    <http://main.tf|main.tf>
    file, which is responsible for creating the JavaScript source using Terraform. Thank you for your assistance.
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  • r

    red-rainbow-40489

    04/24/2023, 3:55 PM
    Thank you for your helpful answer. It has provided me with valuable insights and information
  • l

    little-intern-634

    04/25/2023, 6:29 AM
    We offer a web app where our customers get their own pages for listing housing and handling the rental process. We provide them with a dashboard of activity and one element here is showing analytics data on views of their properties, visitor sources, session length, etc. It's fairly simple but needs to be robust. We have built it ourselves so far, but I'm sure there are solutions to handle this tracking per customer. Has anyone done anything similar with the use of Rudderstack?
  • r

    red-rainbow-40489

    04/25/2023, 7:26 AM
    Hi there, It looks like you're encountering an error when trying to run
    go run main.go
    inside the
    cmd/generatetf
    folder to create a source in your RudderStack data plane using the Terraform provider. The error message indicates that the program was unable to parse the error response from the RudderStack API, and specifically encountered an invalid character 'N' when looking for the beginning of the JSON response. To troubleshoot this issue, you may want to check your API credentials and ensure that they are correct and have the necessary permissions to create a source. You may also want to check that the data plane URL is correct and that there are no typos or errors in the
    main.go
    file or other configuration files that may be impacting the program's ability to parse the JSON response. I hope this helps, let me know if you have any further questions!
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  • b

    boundless-football-78239

    04/25/2023, 10:12 AM
    Hi, We have few rudderstack tables with user_id as string and few other with user_id as bigint. We would like to alter all rudderstack tables to be of string datatype. How could we achieve this. Any Recommendation approach or any other solution
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  • a

    acceptable-vegetable-33615

    04/25/2023, 8:33 PM
    Hello, we're just getting started with RudderStack and wanted to make use of the governance api. The endpoint
    /schemas/event-models
    results in a 404. I was wondering if
    RUDDER_ADMIN_USER
    and
    RUDDER_ADMIN_PASSWORD
    from the docs are admin user credentials or if it's something else entirely?
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  • p

    polite-librarian-6482

    04/26/2023, 5:21 AM
    Hello I am trying to configure clickhouse on rudderstack but it not able to configure, check below attachment
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  • r

    red-rainbow-40489

    04/26/2023, 6:19 AM
    Connecting a cloud-based control plane with an open-source data plane can be a complex and challenging task. However, with the right approach and tools, it is possible to achieve seamless integration between the two.
  • p

    polite-librarian-6482

    04/26/2023, 6:34 AM
    But why this error is come up I am not get point, can you give me details of this error
  • r

    red-rainbow-40489

    04/26/2023, 9:08 AM
    Hi all, I wanted to know is it possible to create a connection between open source data plane and rudderstack cloud based control plane.
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  • r

    red-rainbow-40489

    04/26/2023, 12:25 PM
    Hey all, I would like to tell you our user journey with the rudderstack in a detailed way. I would like to know few things that I have asked after sharing our working journey with the ruddestack. At first , we choose a zero dollar plan and generated the personal access token key . By using the workspace token, I created a connection between cloud control plane and open source data plane . By using the personal access token key, we used terraform to configure the cloud control plane. When we tried to establish connection of our cloud control plane with the open source data plane, then inside the control plane on the "Connections" tab at the data plane label, it is showing the "data plane url" but according to us it should show "N/A (opensource)" . We are able to trigger the event using the data plane url that is present on the cloud control plane under the "Connections" tab and also we are able to trigger the event using open source data plane url hosted on our docker. I would like to know that is there any issue in my approach to establish connection between open source data plane and cloud control plane? If not, can I use the same approach in my future projects without facing any issue ?
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  • r

    rough-fountain-70422

    04/26/2023, 12:55 PM
    For a Google Ads conversion event, the documentation mentions:
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    RudderStack maps properties.currency, properties.order_id, and properties.revenue to Google Ads' currency, transaction_id, and value fields respectively. Note that this is applicable only when the Track Dynamic Remarketing setting is disabled in the dashboard.
    Are there any issues if I explicitly set the
    value
    and
    transaction_id
    fields?
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    alert-photographer-27688

    04/26/2023, 4:36 PM
    Duplicate session IDs in BigQuery. We have data going back a number of months with BigQuery as our destination. All working well but noticed that in some cases the same
    context_session_id
    is mapped to multiple
    anonymous_id
    values. I had thought this wouldn't be possible, I have confirmed these are definitely different devices. Anybody else come across this? Have I misunderstood something?
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  • c

    creamy-table-83685

    04/26/2023, 11:14 PM
    Hi - I'm not clear if it is possible to filter out events based on IP range? The documentation notes that IP range isn't visible in the live event stream, because it is added later via the backend.. does that also mean that it can not be used in a denylist transformation? Or to ask the actual question... what is the easiest/most complete way to ensure I filter out any web hits coming from designated countries where our support staff work from? I've tried to prevent rudderstack from even loading, but it's not working everywhere..and the most logical place to filter is in the transformation...
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  • s

    straight-raincoat-91897

    04/27/2023, 12:10 AM
    This message was deleted.
  • q

    quiet-jewelry-69986

    04/27/2023, 1:43 PM
    Hi, we have rudderstack self-hosted, and suddenly a webhook destination stopped working. In live events we see the following error message:
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    "error": "ENOENT: no such file or directory, scandir '/home/node/app/cdk/v2/destinations/webhook'"
    Do you have any idea what might be happening?? Thanks in advance!
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  • t

    tall-vase-21787

    04/27/2023, 3:16 PM
    Hi, does anyone know how to fix this facebook pixel integration?
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    Your server is sending an invalid email, external_id, fn, ip_address parameters value for your PageView event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
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