hi! we’ve integrated Rudderstack sdk’s on android and iOS, and we noticed that the format of anonymousId is different: android “528b9000b7b06d7d” iOS “fa06ccf4-cbfb-41a1-9ee8-043e59c40613" on web, it is the same format as iOS is there any way to synchronize it across all platforms?

Hi Team, I am looking to use Amazon RDS PostgresSQL as a source (hosted in private subnet of a VPC) and Snowflake as destination. Could you please confirm if this is possible with the cloud based solution of rudderstack or possible only with the self hosted one?

Hi everybody, I use Rudderstack Cloud to track the event. But the User_id that I received is encrypted. Is there any way to decrypt user_id? Thanks a lot!

Hey There, I'd like to double check something you. looking at this code: https://github.com/rudderlabs/rudder-transformer/blob/b3e5d82ca24015e84ad401e86f5334886082c72c/src/v0/destinations/tiktok_ads/transform.js#L32 It looks like it is not mapping the currency code in the product object, am I right? I am trying to add it to tiktok and currency would be helpful but is missing when I send it through rudderstack. Thank you.

Hey there! We are using RudderStack in free tier to test if this is a tool we would like to use for our internal tracking. We have successfully integrated it in our app and are sending events. We can see events in the event flow chart, but we are not able to see events in “Live events” page. We would like to see events in live mode in order to debug them and see the payload. Is this something that is not working in free tier or what could be the issue? Thanks for your help!

Hey team, is it possible to create a rudderstack Page Event source via the API rather than from the front end interface? Trying to come up with the best way to incorporate the page event into our SaaS product for our clients. I could do it all through one universal page event JavaScript pixel, but my concern is that I won't be able to shut the pixel off for clients that cancel, and we'll continue getting charged for their page view events. Any thoughts on the best way to go about this?

Hello all, I'm fairly new to using RudderStack so forgive me if this is an easy solution. I'm working on a Google Sheets destination for my connections. When setting up the Google Sheets destination it is asking to map the event properties to columns (see in attached photo). I assume the columns are the headers of my columns in my destination sheet. However, I'm not sure what I need to add in the Event Properties fields. This is probably a really easy thing to solve, but the documentation I found doesn't have a lot of detail. https://www.rudderstack.com/docs/destinations/streaming-destinations/google-sheets/#obtaining-the-credentials

How do we trigger push-notification related events to Rudderstack from native iOS and Android apps? Is there any documentation / guidance around this topic that is available to us?

Hey team — Jay from Covalent had some failed syncs with Snowflake -> RudderStack over the weekend, which left some data gaps open. He shared the following:

It sounds like it was a Snowflake problem.

If we go to Syncs -> Aborted, it looks like I can manually retry any of the aborted ones there. Shouldn’t that work? Looks like the UI is limited so I can’t batch retry. There is 13 pages with 10 aborted syncs on each.

Can you please take a look?

Hi everybody! Is there any way to decrypt rl_user_id?

Hy team, i'm new to using RudderStack. I'm looking for solutions to fix when pushing an event. I'm facing problem when using our company account to receiving an event, when on api call to RudderStack got 404 but when i'm switching to personal account configuration all working fine. Is there problem with my company account host?

@kind-carpenter-27609 @gentle-petabyte-80785 Had a query Please help -> Wanted to know,how are you setting the build,version inside the context-> app in the event payload.

{
  "anonymousId": "803e99b587572384",
  "channel": "mobile",
  "context": {
    "app": {
      "build": "701700",
      "name": "Kb",
      "namespace": "<http://com.abc.xyz|com.abc.xyz>",
      "version": "7.17.0-debug"
    }
  }
}

Message type is not present. Aborting message.: Workflow: procWorkflow, Step: validateInput, ChildStep: undefined, OriginalError: Message type is not present. Aborting message.

Receiving this error when sending data to any webhook destination. Has anyone come across this before? Destination Id:

26Ow2xVhfWc4Cxa85CdxxQruJ5A

Could someone confirm how transformations are being applied on the Facebook Pixel destination please? We are adding

properties.price

in the transformation and confirmed it to be working correctly as per the screenshot below. However after selecting to use this field in the

Value Field Identifier

it is still being passed through as

0

instead of the value specified in

properties.price

. I'm assuming that the transformation is being applied after this mapping instead of before? Destination Id:

2OHnzokaLTrnUsL61jviHP6j7Ob

Hi there, My team has recently adopted RudderStack for our event tracking. We have web and mobile sources, and our web sources have performed beautifully so far. However, the same can't be said about our mobile sources. Unfortunately, we haven't been able to track events from our mobile sources, due to some very weird errors with our dataplane URL. We've found that any sources we create (regardless of the platform i.e. Javascript, Node, React Native etc.) have invalid write keys. At first we thought our React Native SDK was set up improperly (we use React Native for our mobile app), but we also tried sending test events over HTTP. We used the Postman configuration described in the documentation for this. Every HTTP request we sent that used a writeKey from a newly created source failed with 404: Invalid writeKey <sourceWriteKey>. If we altered this HTTP request by using a writeKey from one of our web sources, the response was 200: OK. All of our newly created sources were created by team members that had "admin" access as well. Any way we can fix this? Or any common errors associated with this type of issue?

I just came here to ask about the exact same issue. I created 2 different Flutter sources, using the Flutter SDK, and triple checked the write keys, but no events are being sent:

D/RudderSDK( 3912): Debug: EventRepository: flushEventsToServer: dataPlaneEndPoint: https://********.<http://dataplane.rudderstack.com/v1/batch|dataplane.rudderstack.com/v1/batch>
E/RudderSDK( 3912): Error: EventRepository: flushEventsToServer: ServerError: Invalid writeKey: 2OTv*************
I/RudderSDK( 3912): Info: EventRepository: processor: ServerResponse: ERROR
D/RudderSDK( 3912): Debug: EventRepository: processor: SleepCount: 4
I/RudderSDK( 3912): Info: flushEvents: Retrying in 6s

Hiya! Just came to ask how do you get an email from this site? I've already tried using the company email as well as my own.

Hello everyone, how do you get the context.sessionId data when using the Pixel API?

My client wants to get data from Google ads, Facebook ads, Tiktok ads, Google sheets etc. so that he can take it into a data warehouse like AWS Redshift, process it and create dashboards for data visualizations and also build customer profiles. I am confused here whether to go with a ETL tool like Fivetran or use Rudderstack. Can anybody explain me the different of extracting these data from both these tools and how it can be used?

Hi, is there an option to restrict domains from which events are sent to a source?

I'm using a self-hosted data plane and the SaaS control plane. I'm trying to decrease the time between syncs to my destination (PostgreSQL database). I can't seem to get it to be better than 30 minutes. I've looked at the following resources and they do not seem to be helping: https://www.rudderstack.com/docs/resources/faq/ (see Warehouse Destinations section) https://www.rudderstack.com/docs/user-guides/administrators-guide/config-parameters/#warehouse https://www.rudderstack.com/docs/destinations/warehouse-destinations/faq/ I've set the frequency to be as low as 10 seconds as well as setting the warehouseSyncFreqIgnore to true. It's strange that "uploadFreqInS" is mentioned in the documents, but it is not present in the config.yaml file in the github repository (https://github.com/rudderlabs/rudder-server/blob/master/config/config.yaml). Can someone help me identify where I might be getting things wrong? I'd like to be able to sync to the destination database every 1 minute if possible.

Hey all, I'm trying to get the page call to include the web search parameters and keywords, etc., but I'm struggling with the pixel structure. I was able to find this somewhere, but not sure if it needs inserting somewhere into the main SDK code:

{
    page: {
      path: '',
      referrer: '',
      search: '',
      title: '',
      url: '',
    },
  },

Can someone help guide me on this? Our goal is to track whatever we can, from campaign information and UTM, to search terms in the referrer domain, and also the Mobile Advertising IDs and such from mobile (which also seem to be missing from the payloads).

Hi everyone, just finished the GA4 integration getting the events delivered but Im not getting any events on GA4. do you know what could be happening?

Hi Team, We are getting 404 error while sending events to clevertap. Though we were able to ingest these data few days back.

Hello team, We connected RudderStack to push to Adjust using the app token and we get this error in the live events:

{
  "response": "{\"error\":\"Event request failed (missing authentication token)\"}",
  "firstAttemptedAt": "2023-04-18T13:08:37.858Z",
  "content-type": "application/json; charset=utf-8"
}

Any idea what’s wrong here?

Hello, We have connected rudderstack to mixpanel and are trying to alias two different userId's using the JS SDK, but mixpanel user with the auth0 user id does not get the anonId associated with it. Could you tell us the best implementation for us to follow? we are using the following call

Rudderstack.alias(auth0_id, Rudderstack.getAnononymousId())

the alias call is only made once at the start of the session, we switch to identify call after. For context, we want to alias the rudderstack anon id with authenticated auth0 user Id to merge before and after authenticated events.

Hello! Good day! Was just wondering for sending data through Unity. It seems I am not receiving or seeing any passing events in the Event tab on rudderstack. May I ask for some help on how to troubleshoot this?

Hello Team, I am self hosting Rudderstack on Kubernetes. Is it possible to use IAM role for AWS S3 destination?

H all is it possible (using th JS sdk) to customize specific integration init params that are not controlled via the Rudderstack ui? for instance customizing FullStory '_fs_host'?

I'm trying to put the Rudderstack SDK together in a way that captures all available page view information -- more specifically, the information it's capable of grabbing on all pages without having to define a tracking event or run an identity call. I'm still not seeing 'keywords' and such populate correctly. Can someone please tell me if this SDK setup looks right (other than the missing key and url): <script type="text/javascript"> !function(){var e=window.rudderanalytics=window.rudderanalytics||[];e.methods=["load","page","track","identify","alias","group","ready","reset","getAnonymousId","setAnonymousId","getUserId","getUserTraits","getGroupId","getGroupTraits","startSession","endSession"],e.factory=function(t){return function(){e.push([t].concat(Array.prototype.slice.call(arguments)))}};for(var t=0;t<e.methods.length;t++){var r=e.methods[t];e[r]=e.factory(r)}e.loadJS=function(e,t){var r=document.createElement("script");r.type="text/javascript",r.async=!0,r.src="https://cdn.rudderlabs.com/v1.1/rudder-analytics.min.js";var a=document.getElementsByTagName("script")[0];a.parentNode.insertBefore(r,a)},e.loadJS(), e.load("[myrskey]","[myrsurl]"), e.page()}(); </script> <script> rudderanalytics.page(); </script>