Hi - google ads offline conversion seems to be way under reporting conversions in the Google Ads conversion dashboard. Here is an example from the real time event stream.. can I assume this event did properly count in Google Ads as a conversion, or will it be ignored because no GCLID was passed in? Note, there is a GLCID recorded in the context_traits_GCLID in corresponding table inside BigQuery The payload is below... also shouldn't the email and phone be hashed everywhere?

[
    {
        "version": "1",
        "type": "REST",
        "method": "POST",
        "endpoint": "<https://googleads.googleapis.com/v13/customers/8347385236:uploadClickConversions>",
        "headers": {
            "Authorization": "Bearer ya29.a0Ael9sCNIvTOoz4t4zAQty--ODRh5wawN6ESXfLApbVPBBt0d9w8U6R_IK-VXEjkxfyorCKW4RTILMQzR-CzjH6jAtkMmWqgtHztgJRDP0ty7SMVX-I4ljceo5xEKbjv2Tp9lJWBs_litQWjPm_5ixj_ipTczu88_aCgYKAQoSARASFQF4udJhSemXB9CixPCM_To9qh0ZKQ1167",
            "Content-Type": "application/json",
            "developer-token": "UZkP2EcLdKrapfR29hhIUg"
        },
        "params": {
            "event": "rs_OptIn",
            "customerId": "8347385236",
            "properties": {
                "email": "<mailto:test123@test.com|test123@test.com>",
                "phone": "5557277226"
            }
        },
        "body": {
            "JSON": {
                "conversions": [
                    {
                        "conversionDateTime": "2023-03-31 16:51:38+00:00",
                        "userIdentifiers": [
                            {
                                "hashedEmail": "8c279baf984350e9d451306784e53c9cf532051140080504bb64485ca2db3292"
                            }
                        ]
                    }
                ],
                "partialFailure": true
            },
            "JSON_ARRAY": {},
            "XML": {},
            "FORM": {}
        },
        "files": {}
    }
]

HI Team , we are testing rudderstack open source solution and here to ask, does rudderstack have vistitorID stitching feature in place or not yet? if yes, any document can share for me know some insights on stitching algorithm ?

Hi @plain-parrot-49913, when the twitter ads source will be available? I see it in the source list but not available yet Thank you

Hi, we're seeing an odd issue with the Intercom messenger and RudderStack When Intercom loads through RudderStack on our site in dark mode, the background of the Intercom modal appears as white, instead of transparent. We're not sure what might be the root cause of this issue. To make things more confusing, the Intercom messenger background appears transparent when browsing in the light mode of our site. Any ideas here? Has anyone seen anything like this with Intercom and RudderStack?

Hi I am trying to setup rudderstack locally and after changing the rudder-docker.yml file, I am facing the below error

workspace-backend-1           | 2023-04-04T05:45:57.766Z	ERROR	backend-config	backend-config/single_workspace.go:117	Unable to read backend config from file: /etc/rudderstack/workspaceConfig.json with error : read /etc/rudderstack/workspaceConfig.json: is a directory

following the instructions from here - https://www.rudderstack.com/docs/get-started/rudderstack-open-source/control-plane-lite/

Hi, What usually causes the merging of 2 or more "users"? coz I still get users from different countries get merged together even if I set a distinct id for each of them whenever I trigger an event. 🤔 I sometimes find my own profile in mixpanel get mixed with some random user from a different part of the world as well. 🤔 any Ideas? We have some events that is triggered from the server btw, however I always send a distinct

userId

per user even in backend. 🤷 I'm not reallys ure what's going on.

Hey team! In testing event transformations for events emitted by the ruby SDK, we found that the

event

object contains

max_message_count

, and

messages

which is an array of events. I can’t find any documentation around the max message count configuration or around the messages grouping. I’d like to better understand in what circumstances events will come individually VS grouped into this messages array. It is especially important if the messages array contains events that should be received by different destinations.

Hi, we are in the phase of moving over from segments to rudderstack (on premise). At this moment, we are running both of them in parallel, but there is a discrepancy in the amount of events. (less in rudderstack) With the rudderstack implementation we get this message (at some calls) Warning! : Reserved keyword used in properties--> id with track call. I understand the error(https://www.rudderstack.com/docs/sources/event-streams/sdks/rudderstack-javascript-sdk/faq/), but has this warning also some consequences (for example not all the events are correctly imported in our warehouse, thanx in advance?

Hi, I switched from the rudderstack data plane cloud-hosted to the self-hosted data plane. I'm still using the control plane cloud-hosted. I notice that

Trial Limit: *1000 events/min

and*

1 million free events allowed per month

still exists. Is it a bug or not? Thanks in advance.

Hi, Firstly thank you for building this great product and making it opensource. I was trying to connect rudderstack with Shopify and the official rudderstack app is not loading in Shopify. I was wondering if I am doing something wrong or if there is a caveat I should know about. Also, attached a screenshot for the reference.

Hi, We are trying to integrate new standard event to our tiktok integration. We mapped in a transformation our custom event to the standard events of tiktok which is giving us this event:

{
  "type": "track",
  "event": "PlaceAnOrder",
  "sentAt": "2023-04-04T16:00:06.620Z",
  "userId": "a65f3813-091a-4b37-bdea-cae47871326b",
  "channel": "server",
  "context": {
    "library": {
      "name": "analytics-java",
      "version": "3.0.0"
    }
  },
  "rudderId": "52845f09-c5a1-4c1c-ad1d-8ad9993267ba",
  "messageId": "7c4616c4-beca-4b32-a170-f63f0c947851",
  "timestamp": "2023-04-04T15:59:59.336Z",
  "properties": {
    "context": {
      "page": {}
    }
  },
  "receivedAt": "2023-04-04T16:00:06.182Z",
  "request_ip": "34.71.142.117",
  "integrations": {},
  "originalTimestamp": "2023-04-04T16:00:06.620Z"
}

However, tiktok is sending a 400 with this error:

"Event name (placeanorder) is not valid, must be mapped to one of standard events"

Then we tried to use the default pixel javascript to check what the events from the pixel javascript is and we got this:

{
  "event": "PlaceAnOrder",
  "message_id": "messageId-1680688436858-5056068406516-CAOT8CBC77U7SS4AO440",
  "event_id": "",
  "is_onsite": false,
  "timestamp": "2023-04-05T09:53:56.858Z",
  "context": {
    "ad": {
      "sdk_env": "external",
      "jsb_status": 2
    },
    "user": {},
    "pixel": {
      "code": "*****"
    },
    "page": {
      "url": "<http://localhost:3001/>",
      "referrer": ""
    },
    "library": {
      "name": "pixel.js",
      "version": "2.1.33"
    },
    "device": {
      "platform": "pc"
    },
    "session_id": "c801f294-d397-11ed-a72a-08c0eb6210e0::4aqPFee0LTxKIpLlrnEf-*****",
    "pageview_id": "pageId-1680688436852-8371071515311-CAOT8CBC77U7SS4AO440",
    "variation_id": "test_3",
    "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36"
  },
  "_inspection": {},
  "properties": {
    "amount": 20
  }
}

Looking at the two JSON I am questioning if there is a problem on your side maybe on the mapping for the event name? Let me know if this makes sense. Thank you!

Hi, Sorry for spamming here but more of sales question now. We are reaching the first million of events and we'd like to upgrade. However when we look at the pricing on rudderstack it says starts at $500/month for 3M eventsm and then when checking out it says $600/month. Something is not quite adding up there. Is it normal?

Hey! I have trouble having the right desination name in our integrations:

integrations: {
          All: false,
          'Customer IO': true,
          'Google Analytics': consent,
          'Google Analytics 4': consent,
          'Mixpanel': consent,
          'Bing Ads': consent,
        }

Where exactly can I find the specification/name for destinations name? I always feel uncertain for eg: Google analytics 4/GA4/Google analytics 4 (GA4)

we r sending events from node sdk , to freshsales , but for every event it is showing event not supported , pls help!

are u there @adventurous-salesclerk-56973 or anyone else who can help here?

Hey guys! I’m having trouble with the Node SDK. I’m getting the following issues: 1. Using @rudderstack/rudder-sdk-node version 2.0.2 2. Node v16.x 3. Errors that “regenerator-runtime” aren’t defined. So I added import “regenerator-runtime/runtime”; Now I’m stuck…

error - TypeError: axiosRetry is not a function
    at new Analytics (webpack-internal:///(sc_server)/./node_modules/@rudderstack/rudder-sdk-node/index.js:154:13)

I don’t know what workaround I can do for that. Any advice?

How do we set AutoSessionTracking to true/false while initialising in React Native? Link: withAutoSessionTracking on Android Link: Initialising the RudderStack client in React Native

Hey guys! I tried to create webhook connection with ClickFunnels, but I got error message: 'Url returned status 404 - 'Not Found'' Did anyone else have this problem? I just copied rudderstack webhook url from a new webhook source.

I am receiving a 404 Error in GA4 destination, I have checked all the configuration setting fields and they are all set correctly. can anyone help me fix this?

This message was deleted.

Hi everyone! We are emitting screen events with rudderstack-ios-sdk, the events are visible in the source live events but not in GA4 live events. Which is the correct way to send screen events from rudderstack-ios-sdk to GA4? Thank you!

hi can we setup a notification when streams meeting errors or failures?

Hi everyone! I’m trying to send the app_instance_id for Android with a track event that runs before identify but is not visible in the live events event payload. Could someone help me to solve this issue? Thank you!

rudderOption.putExternalId("ga4AppInstanceId", appInstanceId)
 RudderClient.with(context).track(event,null, rudderOption)

Hello everyone! Our web on-boarding can be started in a cell or laptop. But at some point of the on-boarding you need to switch to a laptop. We are trying to analyze with our events the proportion of users that come from cellphone or laptop. How can we easily add a property or trait to get the device type? Thanks a lot!

Is there any timeline on when Rudderstack will support sending HelpScout data to Snowflake?

hey there! just found out something weird during analysis of our events there's one event with

original_timestamp

and

timestamp

of year 2050 (screenshot) but all other timestamps looking correct what could be the reason for this? I'm currently using

original_timestamp

for all date-based requirements, but this got me by surprise. Anyone else had this? What was the reason?

Hi, question re: GA4 destination. I used the

Hybrid Mode

to connect and I am testing with adblocker enabled but page visit is not logging and I am getting an error on Live events

"error": "GA4 Hybrid mode is enabled, page calls will be sent through device mode"

but I think it’s not sending through device mode because of adblocker. Is there a way to trigger the cloud mode when device mode fails to send the data?

Hi @early-stone-68655 from few days i am seeing this more frequently in rudder-stack server logs (Connection reset by peer after 1 tries )

transformer/transformer.go:393    JS HTTP connection error: URL: <http://rudder-stack-rudderstack-transformer:9090/v0/destinations/ga360> Error: Post  "<http://rudder-stack-rudderstack-transformer:9090/v0/destinations/ga360>": read tcp 10.104.71.203:50234->172.20.65.153:9090: read: connection reset by peer after 1 tries



2023-04-12T09:13:49.823Z    INFO    batchrouter.S3_DATALAKE    batchrouter/batchrouter.go:1132    BRT: Routed successfully staging file URL to warehouse service                                                 │
│ 2023-04-12T09:14:01.715Z    WARN    processor.transformer    transformer/transformer.go:393    JS HTTP connection error: URL: <http://rudder-stack-rudderstack-transformer:9090/v0/destinations/ga360> Error: Post  "<http://rudder-stack-rudderstack-transformer:9090/v0/destinations/ga360>": read tcp 10.104.71.203:50234->172.20.65.153:9090: read: connection reset by peer after 1 tries                                        │
│ 2023-04-12T09:14:19.767Z    INFO    batchrouter.S3_DATALAKE    batchrouter/batchrouter.go:1132    BRT: Routed successfully staging file URL to warehouse service                                                 │
│ 2023-04-12T09:14:19.771Z    INFO    batchrouter.S3_DATALAKE    batchrouter/batchrouter.go:1132    BRT: Routed successfully staging file URL to warehouse service

Is this something to be worried off ? I tried increasing the replicas of transformer from 3 to 6 replicas, all cpu and memory metrics seems to be fine

Hi, all. I'm using Pixel API to track customer events according to the docs https://www.rudderstack.com/docs/api/pixel-api-spec/. I can't see the sessionId and sessionStart in the context data. I want to know how sessions are tracked when using the Pixel API.

Hello Everyone. I am using Self-Hosted Control Plane and Self-Hosted Data Plane for Rudderstack. Everything seems to be working fine when I choose Python SDK as Source and S3-Data Lake as Destination. However, when I try to use JavaScript SDK, I am unable to send the events to my destination. Upon looking up the github of control-plane-lite. I figured out that to use javascript SDK with Open-source control-plane, I need to set up an additional property called

configUrl

in

load

method of rudderanalytics. However, I am unclear as to what does the following instruction exactly mean from the official Documentation: 1. Host the exported file on your server such that it can be accessed via the path

<CONTROL_PLANE_URL>/sourceConfig

. 2. Provide the base URL of your server (

<CONTROL_PLANE_URL>

) serving this file in your SDK initialization code snippet. For more information on SDK initialization, refer to the following sections in the respective SDK guides: Can someone please explain these steps to me. Will be really grateful. FYI: My Dataplane is hosted on Kubernetes and I am using workSpaceconfig.json generated from control-plane-lite to tell the dataplane about my pipeline. And as mentioned with python SDK, everything is working smoothly.