I'm setting up Facebook Pixel and Conversion API and events are being tracked, however I'm seeing warnings in the Facebook dashboard for all events: "Server External ID Not Matching to Pixel External ID for <PageView> Event". Has anyone had a similar issue? In the Facebook live events I can see an external_id which appears to be a hashed value that is not present in the Rudderstack events themselves. So I'm not sure where this value is derived, what's is supposed to be and why FB thinks it's incorrect.

Hello, some hours ago I got some errors related to https://api.rudderstack.com:

WARN	backend-config	backend-config/single_workspace.go:81	Failed to fetch config from API with error: Get "<https://api.rudderstack.com/workspaceConfig?fetchAll=true>": context deadline exceeded (Client.Timeout exceeded while awaiting headers), retrying after 269.201191ms

Now they are gone. Were there any problems with your infrastructure in the previous hours?

Hello! I have a doubt regarding how to use SDK sources set up in self-hosted control plane (https://www.rudderstack.com/docs/get-started/rudderstack-open-source/control-plane-lite/#using-sdk-sources-set-up-in-self-hosted-control-plane) How I can host the exported file in a helm installation?

👋 It looks like for the last hour or so events are not getting to my destinations. I can see the events arrive in the live event viewer, but they don’t seem to make it any further. Are there any issues at the moment? This had been working fine for a couple weeks.

Hello I installed rudder stack in my website and its fine and tracking everything that I want to track. I used ga4 as a destination. All the page view events are sent but all the track event are sent as general event "user interaction". For eg I have a track method named 'vehicle-details'. I want the event with same name in the google analytics as well. Can anyone support me with it. PS: I have used free account.

Hi, Planning to integrate Rudderstack with Okta. Is SSO enforced right away after support enables it, at my request, or will I have the option to wait until I'm ready.

Using the Klaviyo destination, is it possible to send custom events that are not mapped from the 4 standard eCommerce events in the docs? I need to send a 'Shared Product' event to create an email trigger, however that isn't supported in the mapping.

Hello, I have a quick question regarding the standard ecommerce events that Rudderstack supports. When defining them in a Tracking Plan, should we use the predefined properties for each of them with the same naming convention, or we can add custom ones? Thank you!🙏

Hey support, could somebody confirm that my account has access to “device-mode transformations” beta? I lose the transformations tab on the GA4 destination when I configure “Enable pure device mode deployment”.

Hi, two questions about Facebook Pixel destination: 1. Facebook is reporting that events sent via the conversion API are being received hourly, and when I look at the graph of Events for the Facebook Pixel in Rudderstack, it also looks like events are sent hourly..... if that is actually happening, then can anyone explain why in Test mode, events are being deduplicated, and I can click on the 'server' button in event mode, and see server events in real time? Is Rudderstack sending in real time, and then sends again every hour? 2. It seems the FBP is never send in Cloud mode, but is nearly always being sent in device mode. Is there something I need to do to have FBP send in cloud mode? Background: We have 2 facebook Pixel destinations setup, one is set with the device mode toggled on, the other has it toggled off. Here is a video of everything described above: https://www.loom.com/share/8ab0893605664da2ae0fc6f73ffc8bb8

Hi everyone! We have configured a GA4 destination in hybrid mode. We are able to see all events in GA4 debug view or Real Time except the login/signup events, which are resulting from the identify call. In Rudderstack live events the identify seems to have no errors but not sure why is not converted to a login/signup event and passed to GA4. Could please provide some directions to solve this? Thanks!

Hello, Is "Alias" method supported for Braze in Cloud mode ? Thanks

Hi Support! I need some help with the Shopify integration. For example, SKU field string and number. But the documentation said it is a string. SKU is number:

{
          "currency": "CAD",
          "name": "The Collection Snowboard: Oxygen",
          "price": "1435.00",
          "product_id": 8160787366167,
          "sku": 8160787366167,
          "variant": [
            {
              "available": true,
              "created_at": "2023-03-09T07:57:11-05:00",
              "grams": 0,
              "id": 44618522788119,
              "option1": "Default Title",
              "position": 1,
              "price": "1435.00",
              "product_id": 8160787366167,
              "requires_shipping": true,
              "sku": "",
              "taxable": true,
              "title": "Default Title",
              "updated_at": "2023-03-09T07:57:11-05:00"
            }
          ]
        },

SKU is string:

{
          "currency": "CAD",
          "name": "The Multi-managed Snowboard",
          "price": "882.00",
          "product_id": 8160787202327,
          "sku": "sku-managed-1",
          "variant": [
            {
              "available": true,
              "created_at": "2023-03-09T07:57:11-05:00",
              "grams": 0,
              "id": 44618522493207,
              "option1": "Default Title",
              "position": 1,
              "price": "882.00",
              "product_id": 8160787202327,
              "requires_shipping": true,
              "sku": "sku-managed-1",
              "taxable": true,
              "title": "Default Title",
              "updated_at": "2023-03-09T07:57:15-05:00"
            }
          ]
        },

I checked the documentation. There this field should be a string. Could you help to me, please?

Hi, we want to add MinIO storage Event data retention, but when configuring it, we get this error message:

Invalid destination creds, failed for operation: upload with err: 
Your previous request to create the named bucket succeeded and you already own it.

Hi Rudderstack. I'm trying to integrate with Pipedrive, and you are asking for a UserID and Groupid on the settings form. The team at Pipedrive don't know what these are.

Hi, I would to monitor my application in real-time via some dashboard. Here is the sample event that I would like to monitor. • Login Success/Failed • Onboarding Success/Failed • No of Deposit/Withdrawal • No of transaction I'm not sure that Rudderstack is the right tool for this purpose or not. What I used to do in the past is sending the metric to Prometheus and visualize it on Grafana.

Hello @gentle-petabyte-80785 @plain-parrot-49913 , I am from a game studio and we are using Unity Ads as main source to acquire users and using AppLovin as main mediation source. Do you know any ways to integrate with these source in order to get raw data and send to BigQuery via RudderStack? If you have any alternative solutions, please DM me Thank you

Hi, I’ve set up rudderstack via the react native sdk. The events are flowing in the development build, but I don’t receive any events by the app built by our deploy pipeline (tested just Android app via Internal testing on Play Console). I verified that: • the env vars (URL and WRITE_KEY) are set correctly • the prod env vars work when used locally - the events are flowing to the production source • the app knows the vars (it’s set up to crash on missing vars) Is it possible there’s different behavior on a production build? Did I miss a step, or should everything work out of the box and I need to continue debugging the prod build?

Hey guys! Do you know if there is a way to make this parameter nullable? Sending true only when is signup? Thanks!

Hey guys! We're using two projects, both cloud, but one of the project shows messaging as if we're using open source (e.g. no dataplane URL, invite colleagues shows "only available in cloud"). Are we doing something unknowingly?

Hi folks! QQ, if an event has 2 destinations, does it get billed as 2 events or just a single event?

Hello! Since yesterday the rudder server suddenly stopped working

I have this error in the logs

{
  "log": "2023-03-13T09:11:51.947Z\tWARN\tbackend-config\tbackend-config/single_workspace.go:81\tFailed to fetch config from API with error: Get \"<https://api.rudderstack.com/workspaceConfig?fetchAll=true>\": context deadline exceeded (Client.Timeout exceeded while awaiting headers), retrying after 362.505776ms\n",
  "stream": "stdout",
  "time": "2023-03-13T09:11:51.948065231Z"
}

Hello! I'm trying to get RudderStack to play well with Group Profiles in Mixpanel. I've put group details (name, etc) in traits when doing the group call, but it doesn't show up in Mixpanel. I couldn't find anything about it in the docs. Does anyone have any ideas to what might be wrong? Is group profiles even supported by the RudderStack / Mixpanel integration?

I’m trying to programmaticlly create a Facebook Custom Audience destination. However, the API keeps returning a 400 status code with the message

{'error': 'No validation method found for definition FB_CUSTOM_AUDIENCE'}

. I modeled my JSON payload after what the API is returning for a similar destination created through the UI. Not sure what this “validation method” the error is referring to is. I searched through the codebase on github and didn’t find anything promsing.

import requests
    FACEBOOK_TOKEN = '*****************'
    
    def create_destination(name, custom_audience_id):
        dest = {'config': {'audienceId': str(custom_audience_id),
                           'accessToken': FACEBOOK_TOKEN,
                           'maxUserCount': '100',
                           'userSchema': ['EMAIL'],
                           'isHashRequired': False,
                           'isRaw': False,
                           'disableFormat': False,
                           'skipVerify': False,
                           'type': 'NA',
                           'subType': 'NA'},
                'name': name,
                'type': 'FB_CUSTOM_AUDIENCE',
                'enabled': True,
                }

        headers = {'Authorization': 'Bearer *******************'}
        url = '<https://api.rudderstack.com/v2/destinations>'
        resp = <http://requests.post|requests.post>(url, json=dest, headers=headers)
        return resp

Has anyone run into this before?

Hi 👋🏼 Is it possible to transfer the ownership of a workspace to another user?

Good day, Is there anyone that could please possibly assist me with a Flutter to Trengo integration via RudderStack? Our app is a messaging app very similar to WhatsApp that assists students to connect to university lecturers. We require basic messaging capability like WhatsApp does with Trengo. I have already created a custom channel on Trengo and connected the source (Flutter app) to destination (Trengo).

Hi everyone! I’m not able to see identify events in Rudderstack live events section and it seems the events are sent. Do you know what problem could be? Thanks!

Hi, currently netcore is not a supported destination, is there any plan to add it?

Hi, I have Pendo as a destination but I cannot add my PHP source to it. It only allows me to add javascript sources to Pendo. Do you know how I can fix this?