This might be a basic error on my part, but I am trying to send my first events using the python library (copied code from the site, which was missing quotes) and I am getting

error uploading: [rudderstack] unknown: Not Found (404)

Hey, I am having troubles to find some explanation on why Rudderstack is running very operation on the Postgres warehouse. The following seems to maxout the throughput and take hours to complete. Is there any good resource to understand and/or troubleshoot this behaviour?

CREATE TABLE app.rudder_staging_users_fad5929fc99a471b9fc3bd66a5b5d70c AS (
  SELECT 
    DISTINCT * 
  FROM 
    (
      SELECT 
        x.id, 
        case when (
          select 
            true
        ) then (
          select 
            "utm_medium" 
          from 
            "app"."rudder_staging_users_identifies_union_52d79f0f71fd4316b294aaab2316de25" as staging_table 
          where 
            x.id = staging_table.id 
            and "utm_medium" is not null 
          order by 
            received_at desc 
          limit 
            1
        ) end as "utm_medium", 
        case when (
          select 
            true
        ) then (
          select 
            "context_traits_shop_id" 
          from 
            "app"."rudder_staging_users_identifies_union_52d79f0f71fd4316b294aaab2316de25" as staging_table 
          where 
            x.id = staging_table.id 
            and "context_traits_shop_id" is not null 
          order by 
            received_at desc 
          limit 
            1
        ) end as "context_traits_shop_id", 
        case when (
          select 
            true
        ) then (
          select 
            "context_source_id" 
          from 
            "app"."rudder_staging_users_identifies_union_52d79f0f71fd4316b294aaab231

#support can someone DM me about Rudderstack and COPPA compliance. I have an app designed for Kids and I want to know if I can use Rudderstack?

Hi team, We are trying to add multiple Bing Ads destination for same source but data is sent only to one. We verified that configuration of both the destinations are correct by enabling one at time. But when we enable both then the data goes only to one.

We’re looking to migrate our Facebook Pixel Destination from Device Mode to Cloud Mode Is it as simple as 1. Add a

Business Access Token

2. Disable

Use device-mode to send events

Am I missing anything? Seems a little too easy 🤔

Hi, I’m setting up the React Native SDK. I added the

@rudderstack/rudder-sdk-react-native

package, installed pods, and added the

await rudderClient.setup(...)

call to the

App.tsx

. I noticed there’s a problem with top-level await, so I added

"module": "esnext"

to the

compilerOptions

in our

tsconfig.json

. I wanted to verify the typescript setup is correct, so I ran

yarn tsc

. I got 3 errors, all of them coming from

node_modules/@rudderstack/rudder-sdk-react-native/src/RudderClient.ts

. The first two were related to the

async-lock

package - the types were not available. I worked around this by adding the

@types/async-lock

package. The last one is this:

node_modules/@rudderstack/rudder-sdk-react-native/src/RudderClient.ts:191:16 - error TS2394: This overload signature is not compatible with its implementation signature.

191 async function alias(previousId: string, userId: string | Record<string, unknown>): Promise<void>;
                   ~~~~~

  node_modules/@rudderstack/rudder-sdk-react-native/src/RudderClient.ts:192:16
    192 async function alias(newId: string, options: Record<string, unknown> | null = null) {
                       ~~~~~
    The implementation signature is declared here.

Any help here? I can’t see the typecheck run as part of your CI workflows (https://github.com/rudderlabs/rudder-sdk-react-native/tree/master/.github/workflows), so maybe this issue is present in the repo and the check would have caught it? Anyway, I’m not sure why typescript checks the node_modules, probably because you ship

.ts

files, not built

.js

+

.d.ts

. I have

skipLibChecks: true

in

tsconfig.json

.

Anyway, another actually blocking issue… With the setup above, when I build and run the app on the iOS simulator, all I get after starting is a

non-std C++ exception

. When I uncomment the

await rudderClient.setup(…)

call, the app starts normally.

Can you tell me where I can read the user agreement if I have Data Plane: N/A (Open Source) ?

Hi, help with a problem, still haven’t solved it https://rudderstack.slack.com/archives/C01E4PLB135/p1673472219224409

Hi, the status page is saying that this incident has been resolved. We’re still running into this issue. Can someone help us out?

We want to respect GDPR consent. Right now, we stop sending events via the Rudderstack client. Ideally, we’d be provided a script snippet to actually unload the Rudderstack client altogether (e.g., the opposite of the load script snippet provided by Rudderstack. Is there any process or documentation on this, or general best practice recommended?

Hey. Will the webinar be recorded tomorrow?

Hi team, hope you're doin' well How can I send originalTimestamp (or other timestamp fields) in our own time zone? Currently, I have it on GMT

Hi, I have a quick question on RudderStack what degree of assurance is offered for events being stored?

Hello team, I have data plan server setup on my ec2. I am unable to stream the events in realtime and it crashes quite a few time in between. Can any one help me out? @eager-manchester-20157

Hi! I'm having trouble setting up super properties on Mixpanel. Currently I turned the toggle on in the configureation:

Automatically set all Traits as Super Properties and People Properties
While this is checked, our integration automatically sets all traits on identify calls as super properties and people properties if Mixpanel People is checked as well.

But none of my properties are set as super properties in Mixpanel. How can I go forward?

Hey there! I've just noticed that once we hit the 10 member seat, and after a while we remove someone, the number of seats available doesn't increase by one. At this moment we have 7 people in the org, but zero seats available. Is this intended?

when using the Facebook Pixel as a destination.... is the transformation always required? I've got the destination set up twice: In both destinations, the source is the default Rudderstack .js SDK/Snippet. One destination is running in device mode One destination is running in cloud mode In the Facebook ads platform, I am seeing Page View and Lead Events (Lead events according to how I set up the Mapping in Facebook Pixel Destination configuration in Rudderstack). Facebook is showing most/all events Deduplicating. However, not all events inspected in Facebook ads are working as expected: For example here is the information from a Lead Event pulled from Facebook's Test Events feed:

URL: <https://info.creditsuite.com/minicourse-fundability/lesson-1/?launch=go&contactId=1969115&inf_contact_key=8f00273a11fe83e4be21b4a5a807a0d0850050e7915f41da51043c293c2d487f&inf_field_BrowserLanguage=en-US%2Cen%3Bq%3D0.9&inf_field_FirstName=_removed_&inf_field_Email=_removed_&inf_field_Company=Poindexter%27s+Professional+Services&inf_field_Phone1=8321111111>

Event id: 6ef6583d-d7f3-4f37-a0a4-8c871963765d
Parameters: (2)
email:
add455ac100482279864e22572c10d736cd2347584b00f006e13d7efea5a7086
phone:
ff9acf408efe70730b2304b16c688988521aef2e8b6d15c37b16d6b5fdbf90f6
User Data Keys: External ID, IP address, Phone, User agent

^ Why does User Data Keys have Phone but not Email? Why is the email URL param successfully replaced with

_removed_

but not the Phone? (note I replaced the actual phone number with 11111...) Further, why on some PageView events, I see User Data Keys contains Phone, but no phone is in the URL params? ^ I assume this is because I call Identify() on various opt ins, and then that user's phone/email are cookied and so get sent to the FB Pixel automatically, even though they're not in the URL? If this is so... I've yet to see any Lead event have "Email" in the User Data Keys: So... does this work somewhat with the custom transformation...but I need to implement the custom transformation to have it all working properly? Is the custom transformation just for people who are self hosted? If I need to use the custom transformation...how do I actually use it? there are various files in the GitHub... the transformation I'm thinking of, is in the "Enhance" tab of Rudderstack and is just a single text field? How do I use what's in GitHub?

Hello! I’ve added a Flutter App as a source and inserted the Write Key into my app, but events aren’t coming… See the following error on my app’s log:

D/RudderSDK(19505): Debug: EventRepository: flushEventsToServer: dataPlaneEndPoint: <https://analytics.yuca.live/v1/batch>
E/RudderSDK(19505): Error: Unable to resolve host "analytics.yuca.live": No address associated with hostname

my Data Plane URL is https://yucamateuclnp.dataplane.rudderstack.com I don’t know why log shows a different URL… what is happening?

How could I delete and old admin account?

Is there any way to download an invoice from the last month?

hello we are planning to set up a shopify app for event track to ga4, I am wondering if there is any API or other way to generate source/destination via API instead of manually ?

Hello Everyone, I am facing a weird issue and I can't find anything on the documentation or google. I am trying to integrate the Tiktok ads destination, it looks like everything went smoothly, however, I just realised that there is a huge difference between how many events my sources are ingesting and how many events tiktok integration is getting compared to the meta integrations: • Sources: ◦ Javascript: ~12K in 24h ◦ Backend Java: 111 in 24h • Destination: ◦ Facebook: ~12k in 24h ◦ Tiktok: 111 in 24h So I can see a very strong correlation between tiktok only getting backend event and facebook getting both. However I can confirm that tiktok and Facebook are configured to get events from both sources. Does anyone has an idea on where can I look to investigate this issue a bit more in depth? Thank you a lot!

Hi, help with a problem, still haven’t solved it https://rudderstack.slack.com/archives/C01E4PLB135/p1673472219224409

Hey everyone, I'm setting up a S3 Destination for Rudderstack events in both mobile and JavaScript, the events are being successfully tracked but failing when being sent to the destination. The error is just 500 Internal Service Error with no info and empty objects. I don't believe it to be an access issue since access is verified on the set up and the process worked for a 7 day period mid-February and then stopped working.

Is it possible to change the data plane URL for a workspace? (On rudderstack.com free tier, but expecting to upgrade to paid soon.) The default URL it generated is roughly

${username}.<http://dataplane.rudderstack.com|dataplane.rudderstack.com>

, but I’d prefer

${companyname}.<http://dataplane.rudderstack.com|dataplane.rudderstack.com>

.

Hey Rudderstack Team, I am writing to request a new feature that would allow us to integrate Tiktok Ads as a destination through the Javascript SDK. Currently, we are only able to send events from our server-side SDK using cloud mode, which is limiting our ability to track events accurately. After discussing with your support team (@gentle-church-13189), it appears that Tiktok only supports API-level integration, which is why the Javascript SDK doesn't work. However, we would like to request that Rudderstack acts as a proxy, forwarding events from the Javascript SDK to the backend, and then to Tiktok's API. This feature would greatly improve our ability to track events and optimize our campaigns on Tiktok. Can you please consider adding this functionality to Rudderstack? Thank you very much.

Hi team, we launched our rudderstack implementation this week and opened the experiment this morning, we found that right now out of 58 events 38 events have failed, 65% of events. On the sample failed event we see it's a timestamp issue, could you please help us fix this? We do not add timestamp from our client side so, maybe it is some of config that we are doing in wrong way?

Hi Rudderstack Team. I found problem in android side, when i added external id in rudder option it’s not work.

Hello, I have a question about local installation of data plane using docker-compose. Is data-plane able to support MySQL as DB or we are forced to use PostgreSQL?