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Hi guys 👋 I'm trying to debug our implementation of the javascript sdk on a webflow website. Is it on purpose that 2

page

calls are being fired? (see the network screenshot) 1 is type

preflight

and the other is type

xhr

This seems to be resulting in 2 page views being triggered in GA4 (see the debugger screenshot)

Hi guys. Do you know how can I merge anonymous Users with that Users who are registered or are newly logged in from PHP language?

Hi Everyone. How do I remove saved credentials from rudderstack? Shown in Use Existing Credentials section.

Anyone with any experience with using the Hubspot New API Destination in Cloud Mode? I'm wondering whether that connection would still enable Hubspot's Web Analytics features? Will the utm parameters and pageviews be passed on to Hubspot? or would that only work in Device Mode?

Hi... I'm sooo close to getting rudder-event-analytics to work... I'm in my dbt cloud, I've successfully connected dbt to my BigQuery via using the json credentials... but I'm getting an error when I run the dbt build. Here's a screencast followed by a writeup... thank you thank you thank you... https://www.loom.com/share/e6ea737a73dd4144aa14685ae0962d4c Database Error in model rs_stg_user_first_touch (models/intermediate/rs_stg_user_first_touch.sql) Syntax error: Illegal escape sequence: \. at [31:76] Is this is either because I've not entered the right values for

rs_database

and

rs_schema

in the dbt_project.yml? Or my little test set of data has something corrupt? (the test data set was created by rudderstack it sent to my big query from the standard .js tracking script source, and the pages and pages_view tables look normal/have data. for BigQuery.. what should the rs_database name be? (I've tried a bunch of permutations.. but I assume it's the name of the bigquery which has inside it all of the datasets... and for rs_schema, I just supply the name of the dataset that rudderstack created, which contains the pages and page_view tables ( when clicking the 3 dots next to the dataset, choosing 'copy id' I get database.dataset < not my actual names).. but for schema I've tried dataset, database.dataset and all kinds of things)... thank you so much for your help!! Once I can do this, I can then get onto user stitching and everything else... just stumbling here on the basics. I've loaded up the rudder-event-analytics git, replaced the

rs_database

and

rs_schema

vars.... but maybe not properly for BigQuery? When I run dbt build... at first it seems to go OK,, the running node model, acquiring new bigqueryconnection is all going... then it goes to this step: `create or replace table

cschatbot

.

csDevAnalytics

.`rs_stg_user_first_touch`` below that shows OPTIONS()... and shows all the code etc... then below that: Database Error in model rs_stg_user_first_touch (models/intermediate/rs_stg_user_first_touch.sql) Syntax error: Illegal escape sequence: \. at [31:76] I looked at what's on rs_stg_user_first_touch.sql at that spot and it's:

first_value(source_medium) over (

... rest of that function... As far as I can tell... this means something invalid was passed in as source_medium? I have like 5 rows of data from just testing out the .js snippet, which Rudderstack successfully wrote into the DB... so either one of the rows is corrupt (how? I just followed the tutorials.. and loaded this and that page with some urls like .local?utm_source="testing" etc... and some URL's with no UTMs.) Or... it's not getting anything? The docs say to put in the 'database name' for the var

rs_database

but I'm actually not sure which thing in BigQuery to use.. For the database name is that the dataset, or databasename.dataset? I was assuming I'd go to the dataset, click the 3 dot menu then use the copy ID which gives me cschatbot.credit_suite_com where cschatbot is the name of the bigquery, and credit_suite_com is the dataset rudderstack created when it synced my events from the .js source.

hello, can you please confirm if the rudderstack + adjust integration supports separate adjust app tokens and event tokens for Android and iOS when using React Native as a source in Rudderstack? when running Adjust for an app that’s on both an Android and iOS, Adjust has two configurations: • multiplatform app token (both platforms on one app token) • separate app tokens (one app token for Android, and one app token for iOS, and distinct event tokens for each) separate app tokens is the recommended Adjust configuration nowadays. as a side note, this is something that Segment supports: https://help.adjust.com/en/article/set-up-segment-sdk-sdk-integration#create-adjust-destination-and-add-adjust-app-tokens-in-segment (see “Segment React Native SDK” in the table)

Hi Rudderstack - can I get a SOC2 report please for my procurement team.

hey

Is there an oncall support to look at/address issues immediately?

Hi, I have 3 replica rudder cluster on Kubernetes. I'm getting this error after a while running and then all 3 replica would be shutdown. Rudderstack version is 1.4.5. I tried 1.5.0 and I've got the same error.

hi, i'm trying to set a custom domain for sending events (DATA_PLANE_URL). I have a CNAME set up for our DATA_PLANE_URL but I'm getting a 404 when I hit our <custom domain>/ or <custom domain/v1/track. Do I have to add the custom domain to our rudderstack account? I'm following this https://www.rudderstack.com/docs/user-guides/how-to-guides/custom-domains/

Hi, I'm integrating AdRoll as a source and they require a validation of their script/pixel before collecting data. I had a similar issue with Klaviyo, where I had to enable the script in GTM just to validate it's existence on my site and then remove it again. However with AdRoll it seems to check for the pixel on a schedule and stops collecting data if it can't validate. Has anyone else had a similar issue with destinations that validate the existing of their script/pixel on the source website? Is there any issue if I just leave the pixel activate in GTM or will this result in duplicate data collected for AdRoll?

Hello, Can anyone please help me with UTM parameters? We want to set initial_utm_parameters for our amplitude destination as the segment does. but it feels like rudderstack has no concept of initial_utm_parameters . or is there a way?

Hey @red-engineer-90710 @fierce-crayon-64520! This is Edward from RudderStack’s sales team. @melodic-optician-21398 from Terra.do is having data ingestion issues with their Flutter app since they upgraded from Free to the Starter plan. Can you please take a look? Thanks!! Org ID: 1taEmrUa8E4a2661XKPBcwBkFuS

Hi! I have problem with BigQuery destination. It has been working for the last three months, and from yesterday it doesn't receive data from rudderstack

Hi, want to try the open source version - but not sure how to set up the control plane for it. Could you help? I’ve signed up at app.rudderstack.com but I’m unable to change the dataplane setting. Pls help.

I’m trying to use the Facebook Custom Audiences destination with events I’m sending via the Python SDK. I was able to push a couple of events in through the python sdk, and they are showing as “ingested events” -- but it doesn’t look like Rudderstack is pushing them up to FB. The destination is showing 0 events delivered. I’m likely doing something wrong. Here is the event I’m sending:

hashed_email = '0004a24e0703258e73cc36a44284bc509de973ed1802882379f0cf00e4c83d56'
rudder_analytics.track(hashed_email, 'opt-in', {
     'email': hashed_email,
})

The destination is “enabled” and it isn’t showing any errors. Any ideas on what I might be missing?

Hello All! I am trying to configure the Snowflake destination in Rudderstack and I’m having some issues. I’m following the guide here: https://www.rudderstack.com/docs/destinations/warehouse-destinations/snowflake/#creating-a-role-for-rudderstack and I’ve gotten as far as Verifying Object storage with a green ✅ , but it is failing on the Verifying Connections piece.

Hi, we are using the PostHog destination and we are having problems with the timestamp field. According to the guide https://www.rudderstack.com/docs/destinations/streaming-destinations/posthog/posthog-cloud-mode/#property-mappings we should pass a value as

originalTimestamp

,

timestamp

, and that value should be mapped to

$time

and

$timestamp

but that is not happening. The events on PostHog have the time of arrival in those fields. Do you know what could be the reason? Thanks!.

Hi, I configured Webengage and GA in hosted open source control plane, but in both destinations live events this error shows up.

Hi there, We're looking to use RudderStack for Facebook Pixel server-side events but are running into two issues: 1. (major) The

value

field in our

Purchase

events is always zero despite their being valid values set in both

properties.price

and

properties.value

2. (major) User data is nested in the

custom_data

object not

user_data

object so won't be picked up by Facebook for identifying customers 3. (minor) The server IP address is included and being picked up by Facebook as a client IP

Hey support Question about configuration management. I’d like to be able to backup and restore an entire snapshot of a configuration. Documentations are not clear on this topic. A config.yaml on github is mentioned but I didn’t find any recollection for how to retrieve or upload such a configuration. Please assist. Thanks

Hey Team, Just started using RudderStack and seeing something strange. Running the plan client side JS library on a Webflow site and see that all URLs are getting a second trailing slash in some fields, but not all. Any ideas what's causing this? Example event in thread (with redacted fields, but slashes still intact):

Hi everyone, I have a client who has server side events in MySQL server (for e.g purchase) that they want to track. Currently they are sending those events from MySQL server to AWS S3 bucket using some python scripts in AWS Lamda and then sending it to Snowflake. Now he wants to remove the dependency of python scripts and make this connection to Snowflake through Rudderstack. Can you guide me how we can track these server side events using Rudderstack SDK and directly send them to Rudderstack.

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Hey team, Observing attempts for RS to access s3 when we don’t have backup or event replay setup. Followed this guide to comment out the env variables so RS does not use s3 for backups https://www.rudderstack.com/docs/user-guides/administrators-guide/bucket-configuration-settings/. We do not use s3 anywhere else and RS is still trying to access it, no errors in our tables relating to this. We would like to turn it off so we don’t keep getting the alerts. Appreciate support to stop these from happening.

Syncing my database to BigQuery Stream is failing.. I get this error.. not sure how to resolve (screenshot also attached)

error creating snapshot table in WH for snapshot run: cfdgf0fv3uoi7ebbppa0/cfdgf0fv3uoi7ebbppag, Error 1064: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'key,global_account_id,created_at,updated_at, FALSE AS rudder_invalid, TIME' at line 3

Followed the setup instructions, and created the RUDDER user, schema etc.. but in order to get the data I want, I need to select the schema that actually has the tables... which when selected, properly loads the tables of the DB I want, I can then select the specific table I want to sync, and at the bottom of the screen, I even see the first row of data from that table correctly....so all that looks good. The table has 680,235 rows total that would need to sync on the initial run... the sync runs for about 20 minutes before it finally fails with that error...

Hello 👋🏼 Is there a way for me to access all the invoices in the web app?

Hello 👋 I recently noticed that our Facebook Ads source has not been syncing for the past few months. It fails with the error:

campaigns: error in page response from blendo taskId: 3e01d4af

as seen on the sync status UI. Preliminary google searches and the Facebook Ads source documentation have not yielded any useful resources so far to handle the error. Any help to fix this would be greatly appreciated. TIA