Hi All <!channel> I have similar question to Annabel, but related to client contracts. Which depertant should really own contract signing? Would the the best practise be for this to sit with sales department? They close the deal, get contract out and pass it on to onboarding team, passing only closed deals?

<!here> Ops Stories summer drinks tonight, peeps! 🍹 now we definitely know that the weather is gonna be awesome, which is good because we have @nice-lifeguard-52784 garden for ourselves 😉 Location is close to Dalston Junction station (30 mins walk from Old Street station)

if you're coming please rsvp here: https://www.eventbrite.co.uk/e/ops-stories-summer-drinks-2nd-edition-tickets-69267867055 - looking forward to seeing you 🙂

Hey! Thought I could make it but won't be around! Hope you all have a great time 🙂

Hi- I cant make it anymore, so sorry. Had a cold all week. Have fun!

I'm so sorry I couldn't make it in the end. I ended up staying at the office until 7:30 and then didn't have any energy left 😞

Hey <!here> anyone interested in Brexit Prep related thangs? How to prep in case of no deal etc...

<!channel> - has anyone ever changed their working from home policy to make it more strict? We are having some issues with lots of people WFH - to the point where it's impacting our ability to get work done. Would love to hear if anyone has similar struggles/has managed to change to a less flexible policy! (Hope this doesn't sound too harsh)! 😬

Hey there Ops Stories member 👋 We’ve got an exciting announcement! For the first time in our history, we’re running a joint Ops Stories and Support Stories social event. 🎉 Come and join us next Thursday as we look to bring everyone together and have a few drinks. While we’re at that, we’d also love to hear your feedback on how Stories has been for you. Our two communities have some overlap and we’d like to make sure that whatever we do, as a member you get the most value from it. If you’re in, great! RSVP here [http://tiny.cc/q43ybz] 🙂 and share this link with one other relevant person in your company / bring them along if they’re not already in a Stories group. It could be your Operations Manager, Director of Customer Experience, Head of Customer Operations, Customer Service Manager, VP Operations, etc. - we come in many shapes and sizes...the more the merrier! If it’s just you, that’s fine too. And if you can’t come this time, not to worry. But can we please ask you for 2 minutes of your precious time to fill out this super quick survey to help us find out more about our members? [http://tiny.cc/q43ybz] We’ll be at The Book Club, 100-106 Leonard St, Hackney, London EC2A 4RH from 6:30 pm on the 5th of September. See you there! 🍻 Best wishes, Stories Team ☀️

Does anybody here have experience of going through the B Corp process? I think I've seen that some companies represented here are B Corps (@loud-vegetable-21753? 🙂 )

Hi hive! I am crossing my fingers 🤞 that someone in this awesome network is a bit of a chargeback guru. Double points if you also work with Checkout.com Please drop me a line - I'll happily buy a coffee.

@kind-noon-60903 you’ve gotta go to @adventurous-action-89434 for this ;)

Gladly! @adventurous-action-89434 I reckon you might even squeeze a pastry out of me if you've got the goods here!

Cool @kind-noon-60903 let me know when you want to catch up! Spoiler haven't used checkout.com but I'm sure we can figure it out.

Hey everyone 👋 "long time listener, first-time caller" ..... just wondering if anyone has any signposts or referrals for debt collection (sub 90 days in age) which is less than £1,000 please ?! Loads about for £1,000 and over but not finding anyone for lesser amounts!

<!here> looking forward to seeing you all at joint Stories drinks tonight! 🙂 we're gonna be at the Book Club from 6ish!

<!channel> Hi all, does anyone have a financing partner / suitable alternative to Klarna? Typical order value would be 5 to 10k. Klarna said their platform only really works for orders up to 1k. Would reaaaally appreciate any suggestions 🙏

<!here> if you’re coming to the joint Stories social tonight we’re in the room at the back, ground floor :)

Hi guys, <!here> Does anyone have any experience working with Yodel? Would love to get some feedback if so!

Hi everyone, for those of you with a CX title of some kind, where in your general team structure does the CX person/team sit? under Ops, Marketing, as its own vertical? i know this can differ between companies so keen to get some examples and an understanding of why it's the case on your team. thanks!

Hey team <!here>: Who's been missing the Data Protection Acts chats? Put your hands up, not all at once! I would like feedback on how we decided to position ourselves as a Processor vs Controller. I am currently getting pushback from a potential client and want to ensure my understanding is clear and solid as a rock(et) 🚀 We position ourselves as Data processor and they think we should be the Data Controller. We are a B2B HR tool to manage professional development so take the employee data we are given from the employer in order to provide our services. We have not had this issue with any of our other clients inc. corporates. Does of you guys and gals act as Controllers or are all Processors? Have you experienced similar push back and if so how did you respond?

Hey @wooden-appointment-3216 I wish I could remember the conversation around this we had last year at Wagestream, but doing a quick check to see if my memory serves, makes me doubt all the things I thought I knew. 😢 GDPR is always messing me up. 😞

@wooden-appointment-3216 I know at DICE we were both and for Learnerbly I’d also argue that you’re both...but it’s also been a while since these convos. Do you have a DPO and did you get external advice previously?

We are both depending on who the relationship is with. In this instance, the client is arguing that we should be a controller in our relationship with them (so that we have the highest level of responsability, ofc...) and we are arguing (our original position) that we are a processor. Our stand: The client owns the data of their employees (controller) and we humbly use it to purchase resources on their behalf (processor). Their stand: The client provides the data so that our company can perform its own purpose, the service we provide, which therefore makes us a controller.

in the scenario you have outlined, i would say both - how are you positioned with your other clients?

i would have argued that the data is processed only of an intended purpose and it isn’t and can’t be used for anything else

and therefore you are processing data for the agreed and intended purpose

i am not an expert but i can reach out to my network and intro you

That would be fantastic, I would love as much feedback on this situation as possible. Thanks!

I agree with @gray-crowd-13635 here. The scope of your control (pun intended) is defining your role. As a service provider, you are limited to using the employee data given to you by the employer (your client) to deliver your services and not beyond. You are not allowed to pass that data on to anyone besides partners that are part of your third-party agreements, you are not allowed to publish it and most importantly (imho) you have no direct consent from the data subject (employee) as you are not collecting the data, that is done by the hr staff of the client