ASI Dance Elite

• Any unpaid fees should have been charged to their account, three people are listed as unpaid still


Khang Cao account has that payment mandate message on it when I go to charge.

These are the last 2 remaining to be paid.

<@U025EAACDAA> Just checking if Caleb's solve fixed this?

There are a lot that are still pending <@U027QHEK9C0> wanted me to try to recharge them and if they still failed, then I have to remove payment and call each of them for new payment type.

• Any unpaid fees should have been charged to their account, several people are listed as unpaid still
• There are notes on several people but have we taken steps to address those issues?? Several people marked as insufficient funds, have you given them a call and retried payment? Some people are marked as being on hold or processing, have you checked if those have gone through?

I've went through the one's with comments and a lot of them are still pending. I updated each comment to reflect the message from WooCommerce.

<@U027QHEK9C0> Can you check on <https://docs.google.com/spreadsheets/d/1Y1pjlfjNwxE4fWI1g5tsMLfovmICyaMMo5NRmNRXak8/edit#gid=799071222|these>?

can you retry those charges then, and if they fail again then please do the following:
• look up the email referring users to re enter their payment info
• for the users in this sheet that have the error you linked
    ◦ login as each user and remove their payment information
    ◦ log out / back in to admin user
    ◦ call each person to get their card info, or give them the option when on the phone to login to their account and add it there.

<@U027QHEK9C0> so to clarify, if it says "pending", you want me to remove it?:thinking_face:

If it fails again yes. Remove it and recharge their account

<@U025EAACDAA> checking on these too to see if they were complete/resolved

I started to go through them and recharge but I didn't finish, last night.

:+1::skin-tone-5: Let's go ahead and switch back to charges and finish canva after

Hi! I'm almost done with the media fees. I had to leave a few messages but I was able to close out some. Did you want me to move on to the audition fees next?

• Send a reminder slack Friday that KAR Media fees are past due and families should pay over the weekend. Let them know that any outstanding payments will be automatically charged to their account on Monday

There are a few emails from KAR. Did you want them removed?

There's audit report email from Liberty Mutual. Would you like me to keep that one?

Angela Hsu emailed requesting a copy of the link to the past 2 recital. How would you like me to proceed?

KAR emails can all be removed (next time give a quick synopsis of them as some of them may need to kept and others removed so we will have to address them individually)

Weissman email likewise send a synopsis (ex: Weissman email letting us know which items can be exchanged and how to proceed) - this one please forward to caleb's email

Audit Report forward to Caleb's email

Angela  draft email with link (last year's video was pay what you can so we don't have to have payment for people to receive that link, but I do believe she gave a donation anyway)

Where would I find the link to last year's recital? :face_with_monocle:

<@U027QHEK9C0> there's an email about the thermostat and a rebate from PG&amp;E. would you like me to forward it to you?

Also, there's an email from a company called Later, saying your starter plan ended on the 5th. Do you need this?

It doesn't state how much the rebate is, just that you qualify for one. :melting_face:

you can remove the pge/rebate email. There should be an email from the company who did the video this year in the admin email? I’m not sure exactly where it would be. Have you checked in email or in drive yet?

Okay, thanks. I will check in the email for this seasons.

It's the same link we have been emailing to people as they purchase it (season two). Caleb's finishing up with mia and then will send the season 1 link

<https://asi.dance/shop-summer-classes/recital-season-1-digital-download/>

I can't remember if there was a list or not?

The google sheet with the audition schedule has all the dancers divided by new and returning. Dancers in red did not make the cut.

The original list was sent a pretty long while back when we asked for the acceptance/rejection emails to go out so it's somewhere in this thread

I'm sorry, this got lost in the threads, as well.
 Did you still this taken care of?

be done. I will need these by Thursday if possible

Okay, the only issue that I'm having is sort of embarrassing (and it's the same issue with Canva) but I don't know all the kids, by face recognition. I only know the few that speak to me. Unfortunately, this is where the delay is coming from. :persevere:

Okay I can go in and label them with names so you can search their name in canva and their photo will pop up

Let's start with the private lesson emails first so that those can be sent out today and I will do the canva in just a little while

She just responded. <https://mail.google.com/mail/u/0/#inbox/KtbxLzGHhbHPVfVkGwNvrKdfsfbDPDjdvq>

Just a reminder that the links for emails don't usually work. You should be either saying something like "Sophia replied. See message below:" and then copying and pasting the body of the email (not the link) or just summarize and saying "Sophia is out of town and wants to know if she can pay it on 8/18 when she gets back or if she can mail the check to us"

Let her know she can wait until 8/18, but without the holding deposit we can't guarantee that her fall booking dates will be available. We don't recommend mailing checks as they can easily get lost in the mail. We suggest paying the the deposit on venmo or paypal - along with the 3% fee - now to hold their dates, then paying the rest via check when she returns

Sophia emailed back and said she would pay electronically, but she doesn't know how much her deposit will be. Do you want me to add it up?

<@U025EAACDAA> Just confirming that this was sent

I started the draft, but never completed it. I was supposed to give her the deposit amount but I got pre-occupied. My apologies.

No problem at all. Just tagging us so we don't lose them :slightly_smiling_face:

Disregard my message about the media fee. I will call and inquire about it.

Does she already know the total amount? Or should I have this before I call?

I'm not sure if she's been reading the slacks and following the links to check the amount due

Please also send a follow up text and let them know if we don't receive the payment by July 18th they will incur a late fee

She just responded via text, as well. She wants an itemized invoice because she said all her fees should be paid.

I mean you can send her the prices for the three media fees she hasn't paid.

She has only paid tuition and company payment plan, the media fees we have sent the links out for on slack and reminders to pay and she has not paid them as she doesn't submit payments online

Those were supposed to be delivered on separate checks aside from her normal tuition and they've only been submitting normal tuition checks

If she gets too difficult about it after explaining things just let her know <@U027QHEK9C0> will give her a call to discuss it next week

Okay. I sent a response just letting her know that it was 3 competition media fees but she hasn't responded back.

Can you let her know about the slack reminders we've been sending and that this is separate from the tuition they've been paying each month which they are up to date on

• Finish filling in the routines on canva for the season 3 castings

• See previous note regarding number of dances per page (we can typically fit three routines per page like shown in the example pages unless it is a huge group). Please update pages that have additional space to three routines instead of two

• Update teachers who are choreographing the routine on the canva

• Change Canva routine names to title of the dance, not the level of the routine.

<@U025EAACDAA> just reminding us to do this so it doesn't get lost

• One tab titled "Measurements" - should include all dancers, and a column for bust, waist, hips, girth, and inseam

• One Tab titled "conflicts" should have dancer's name, DOB, and all conflict columns from their audition check-in sheet (earliest arrival, date conflicts, and any other notes listed

• One tab should be titled "Schedule Selections" and should include dancer's name, DOB, and columns for tap, jazz, ballet, hip-hop, contemporary, flexibility, tumbling, rhythm &amp; grooves, jazz funk, and pre-pointe

• Please add Jay Yadav (last competition audition form submitted), Charlie Padilla (also has a form submitted), and Diya Velji (no form yet) to this list

<@U025EAACDAA> again I know we are doing other things first, just boosting this so it doesn't get lost

As far as this sheet is concern, where do I find the information that you wanted me to input?

Follow up text as well if not already sent

Tabitha just responded text message. She said that it's okay to put the audition fee on her AMEx on file.

And, I will switch over to her to charge!:blush:

Perfect, thank you

Most people don't have our phone number saved so they don't answer our calls and don't usually check their texts, so I like to always like to send the follow-up texts just to facilitate faster response

I switched over to her and it sent me to the website but where do I find the audition fee?

<https://asi.dance/shop-summer-classes/asi-season-2-auditions/>

To search for a product you can go to woocommerce, click on products, and search the name of the product

I thought if I did it that way, it doesn't charge the fee?

That's just to find the link to the product (like I sent above). That's how I got the link but then you can copy and paste that link once you've switched to that user

• Let them know we will need a check, venmo, or paypal for their audition fee. Give them the handles to each and include the 3% fee for venmo or paypal. Once they are registered for classes with us and have an account their payments can be automated via card or bank account

• Update formatting. First line should be on its own with two spaces beneath, second and third sentence should be together not indented. Final line regarding bootcamp  is on it's own and bolded 

Email updated. Please review and send off.

Notes:
• For links we hyperlink a word such as "here" rather than including the full link. The practice goes for slacks and emails alike. 
• Remember to sign your name at the end above the team line. This helps us track who sent an email whether it be myself, caleb, or you. I signed my name already on this one

Where do I find their information? I don't see in it the phone.

They should be in the phone student name is rishabh bhattiprolu. They just called today

Okay, I see it now. The parent's name was so long, I didn't see it.

Thank you for the work tonight! Tomorrow if we can go in order of the tasks sent so we get rentals scheduled (as Kayla wants to start next week) and start on private lesson charges (there's a high quantity of them as we were supposed to charge March when the emails went out and then April on June 1st unless someone okayed us to charge both in March) that would be helpful to catch up on the most time pressing things first. Canva and the company list doesn't have huge affects on the company if they aren't done right away but the rentals and missed charges do

Reminder: roll up mats for hip hop class.

She sent over her rental agreement and sent her a Venmo request. Still awaiting payment.

She just sent the payment via Venmo. Her rental starts at 8 a.m.

She put 8-9:30 on the rental agreement.  You can double check, but I believe it says 8 a.m.

Did she pay for an hour though or an hour and a half? Sorry I don't have the phoen to check payment amount

She paid for an hr and a half. $100.43, which the 3% fee

Okay thank you for the heads up. Let me check with Caleb

Reminder: Please check bathrooms, TP, and soap.

Reminder: reminder! Check &amp; empty all vacuums. Add mop pad attachment.

Reminder: please tidy the lobby before leaving.

*END OF THE DAY REPORT 7/8:*
• Cleared email; mostly
• Emailed parent inquiring about free trial, added to mailing list
• Handled last minute renter
• Handled other renter inquiries
• Texted Athena's mother about the competition fees "rules", still need to send her the amount.
• Drafted June Private Lesson emails; still in process
Still waiting for Karen to send over payment for tomorrow morning. She is still waiting for the parent to send money. I told her she needed to let us know by 9:30 tonight. I will Slack you to let you know if she paid or not.
Also, I ordered a "late lunch"/dinner because I didn't eat allll day:face_with_spiral_eyes: hope that was okay.

:bangbang: *HIGH PRIORITY*:bangbang:
*Karen paid and will be there at 8 a.m.*