What are some of the ways to let people go for performance so the person does not feel surprised? Is there a playbook?

Thanks for the q, @Kartik Mandaville The surprise usually come in because candid feedback has not been shared in the past. That happens because people shy away from having the difficult conversations or there is a lack of psychological safety where both parties don’t feel comfortable giving/receiving constructive feedback or in some cases, it’s a skill gap - even though people want to, they’re not giving feedback which is objective, actionable and constructive. While you may be able to create a playbook which will give detailed steps of what to include in the regular feedback sessions so that everything is captured and mutually understood and signed off, if the larger feeling of trust and safety is missing, the playbook will be of moot value.