Stacker Customers

This should definitely be possible. <https://support.stackerhq.com/hc/en-us/categories/4409597726355|Users &amp; Permissions article section> should help you set that up.

<@U02N890SW84> is it possible to merge duplicate records in airtable?

<@U03JNJ4LX33> If you have an unrelated question, please feel free to ask it out of the thread so others can better discover it.

My Airtable-fu is not great, but it seems like Airtable has a deduping app: <https://support.airtable.com/hc/en-us/articles/360008332253-Dedupe-app>

<@U02N890SW84> I am unable to find useful informaion regarding creating the profiles form he link provided by you. Can you please direct me to the exact option.

<@U03JUTTP5CY> This article explains how to set up ownership filters in a way where the user can just see themselves: <https://support.stackerhq.com/hc/en-us/articles/4417256890771-Configure-a-Permission-Rule>

If you have any further questions, please feel free to reach to our support. You can use either the question mark icon &gt; Contact us, or send us an email at <mailto:support@stackerhq.com|support@stackerhq.com>

Hi there <@U03JNJ4LX33>,

This usually indicates that you will need to do a new password reset prompt. If you will still need help, please get in touch with our support and we’ll be happy to help you out.

Please send us the app URL and the email you’re using to reset the password.

You can get in touch with support if you click the question mark icon &gt; Contact us, or if you send an email to <mailto:support@stackerhq.com|support@stackerhq.com>

<@U02N890SW84> Our problem was different but the result was similar, we ended up with duplicated emails and this broke the Stacker login for the duplicated users.

It shouldn’t be possible to have duplicated emails in our base, at least Stacker shouldn’t create an user that already exists.

Thanks for your feedback. In the newest version of Stacker we should be ignoring all user entries except the first one.

There is no way for us to prevent duplicates right now—this is perhaps something we can consider in the future. CC <@U02LWNFKVK9>

Hi <@U02V328814Y>, It definitely should be, though we don’t have any official CSS classes considering that the feature is still in an experimental phase.

It might be a bit harder to target because we don’t have a pretty named class, but you might be able to get a class like `css-jpsqgi` to target the chart.

Just right-click the element &gt; Inspect. This will open the browser’s developer tools. You can then look for any div/class that helps you do what you want.

That said, we will definitely be investing more resources into charts in the future.

Thanks Seb,

I was finding it a little hard as it wasn't quite listening to my code. Might be my lack of experience but will try again.

<@U02N890SW84> I'm trying to target the background box of the chart to change the size/appearance... Its proving quite difficult as it doesn't seem to have a class.

Any ideas?

Hey <@U01MPEM22RK>, while we don’t have any immediate plans, I’ll be happy to share your thoughts with the team.

That said, I wouldn’t bet that the distance of servers is the biggest contributing factor to the apps being slow. If my team hasn’t taken a look already, could you please show us what slow means to you? That way we can see if there’s anything we can do to optimize your experience.

You can record a video with <http://loom.com|Loom> or a similar tool, and then send it to <mailto:support@stackerhq.com|support@stackerhq.com> or through our in-app support widget.

There's a <#C039NHU65RN|> channel which you can ask in

Guessing this might have to do with your host. Do you have SSL enabled on your custom domain via your host?

Just as <@U01B1LTTYQJ> said, this will depend on your host. If you haven’t seen it already, you might find our <https://support.stackerhq.com/hc/en-us/articles/4572058834835|Custom domain article> useful.

i want user's login to my app they can see the Tor option that wil show then how the app will work

i mean like tooltip option so when they hover any button that will explain the functionality?

I would recommend making a video tutorial and linking on home page. Hover and explaining I do not think is workable, but also is not scalable. Every change you make, you would have to change. If you make a video link, would be easier, and you can just update it easily.

<@U02N890SW84> can you please give me yout thought on this

Screenshot 2022-06-13 at 13.43.41.png

Screenshot 2022-06-13 at 13.45.14.png

<@U03JNJ4LX33> A lot of things are possible with tools that allow embedding and custom JS, but I wouldn’t necessarily recommend it.

A short Loom video with an overview might work, but you can also explain the steps in a Header on the list view, or a section in the Detail view

Hi <@U0393AW3D37>,

Not yet, but this is definitely on our todo list—it would be a nice addition.

I wish we had that too, would be so useful.

Please do report it. Knowing the exact time and having the video of what slow was like at that point helps us immensely.

Hey <@USCPEEY8P>, if the app is slower than usual, please do report it. Knowing the exact time and having the video of what slow was like at that point helps us immensely.

Time-sensitive slowdowns are very hard to track down and we’ll be happy to take any help we can get.

Seb, as you know, our app is painfully slow –error-producing for our users slow –on a daily basis. Hoping you have something to report soon.

<@USCPEEY8P> I do know that Action buttons are slow for you, and we are indeed looking into it. What I was interested in was whether there was a more significant downgrade in the experience depending on the time the app is used.

1. It’s not just Action buttons. As I originally demonstrated in the clip I sent –and showed on Zoom –a number of clicks are _very_ slow to load. 
2. Is it worse? Hard to say. There were random 30 second waits before. Sometimes they just land on an error message. Hard to measure whether they happen more often or the wait is longer. I just tested and my homepage took 18 seconds to load. I clicked to an individual record and it took 5 to 6 second to load. A second record took 3 seconds. As I click around my additional mav no other page takes more than 2 seconds.

Thanks for letting me know, Peter. The team will continue looking into improvements we can make for you.

Waiting with bated breath on the Action Button problem. :confused:

#1 yes, you can use conditional filters for the iframe Airtable view and limit it by User Permissions.  If you want it by user you can also use the "User is" conditional filter as long as you're using a single record view. 

Orrr...you can use....

#2 Ownership filters are designed to do just what you asked (eg firewall data between users of the same app) and what makes Stacker :fire: in my opinion

Check out the Stacker docs for both but holler if you get stuck. They are kinda confusing

Agree with <@U01B1LTTYQJ> for the most part. A few minor suggestions:

for #1 - be EXTRA careful when embeding views. There's loads of scenarios when someone who's a bit more clever can access the embeded view and tamper with it through 'inspect element' for example

for #2 - sounds like a permissions thing. Just set the permission of XY for your 'Companies' table to only see Companies who they are related to in some way.. that should restrict that dropdown to ABC and DEF

<@U03JNJ4LX33> that should happen automatically and immediately.

<@U02N890SW84> When i am adding user's then it will added into the airtable Table. But my question is after logins to the app if i have update something in my profile then it will not reflectiong.

<@U03JNJ4LX33> If your Airtable connection is working, any changes to the user profile will reflect in Airtable.

If it is not reflecting for you, please report this to our support team, and we’ll be happy to take a closer look.

<https://prnt.sc/3pQ-SjSpGU75>
<https://prnt.sc/mRR-Ytp88GPQ>

Hi <@U03RCJ1HQUX>, can you please clarify what you mean when you say you have this exact issue?

User’s account name in Stacker is independent from Airtable data, so it indeed doesn’t reflect. The user’s record (inside of the app you built) can be changed, and should reflect in Airtable.

Ah ok. Now that makes sense. It would be great f we could map those fields. I’ll shoot you a loom to show you the UX :slightly_smiling_face:

<@UMTMCG109> <@U02N890SW84> <@U012WD5EDE0> ^^ not just me complaining about it!

Hi <@U02DKLTKFPX> <@U01B1LTTYQJ>.

Just to be clear, I appreciate all of your feedback very much, and I do not see it as complaining—you are asking what you need to do your job. I will always encourage you to voice whatever you need to make your experience better.

Our aim is this week, but it is quite possible that it will need to get pushed to next week.

This version of the app duplication process wasn’t meant to support so many duplication processes. As your apps grow more complex, the duplication process grows more complex with it.

We’ve recently encountered some pretty gnarly issues, which is why we’ve taken the service down. In short, the layout of the original app got deleted during a duplication process, and it took us a lot of effort to restore it.

We understand how important this is for you all, which is why we want to make sure we do it right. Safety of your apps is most important to us.

Until we can guarantee that there will be no issues with you original apps, I would rather for us to have the service down than risk losing your hard work.

Great understood and thanks for the update!

Any update on eta here? Or when a workaround would be available?

Hey <@U01B1LTTYQJ>, no update on the eta, but it seems like next week is more realistic. There is no workaround—the only option is to build a new app from scratch. I’m sorry that I don’t have better news here now.

Darn. Ok. If there's anything i can do to help push it along please lmk

Hi <@U02AB849GNL>

Sorry for the wait. We’re a very small team so responses can sometimes take a bit longer than we want them to, especially if issues are more complex. That said, we’re looking to hire more people so we can bring you faster response times.

I see that my colleague Krithika was helping you out yesterday. We’ll be happy to help should you need anything else.

<@U01B1LTTYQJ> It’s already live, I see it on our Stacker X apps.

We’re doing a gradual rollout of the feature, and we’ll announce it when everyone has it. The feature has potential to be resource intensive on our side, so we want to make sure there are no unexpected issues.

I believe the feature should be in everyone’s hands within a few weeks.

Hi <@U032LKUQQSY>, there’s a way to capture who submitted the form through the <https://support.stackerhq.com/hc/en-us/articles/4412328252563-Created-By|Created by> feature, but there’s no built-in way to know who edited the record.

You can vote for any kind of tracking you would like to see <https://feedback.stackerhq.com/feature-requests/p/user-activity-log-track-user-logins-access-and-app-stats|in our Canny>.

Hey <@U03KTNM5VPC>, it sounds like something to do with data filters for that tab. Go to that tab, click Edit layout &gt; Filters

If you don’t see anything obviously wrong, please get in touch with our support. That’s the question mark icon in the app &gt; Contact us, or <mailto:support@stackerhq.com|support@stackerhq.com>

Hey <@U02N890SW84> I had messed up and accidentally created two permissions. Krithika helped me out.

You can try to set the max length attribute on the input field via JavaScript <https://stackoverflow.com/questions/6141680/setting-maxlength-of-textbox-with-javascript-or-jquery|https://stackoverflow.com/questions/6141680/setting-maxlength-of-textbox-with-javascript-or-jquery>

Stacker team, what would be the best way for me to implement that for a particular long text field in Stacker?

<@U02N890SW84> <@U02LBN0L19C> appreciate any ideas. Thank you!

Hey <@U01CSQEE31S>, we can insert custom scripts for you—just send our support a message with the code and we’ll help you out.

Every field has a class with the developer name of the field, so I believe you should be able to target a class for that particular field.

<@U035ZCRAH7W> It seems like you’ve been with us for a while, so thank you for that. :simple_smile: A few months ago we made a change where it’s not possible to disable permissions—they are enabled by default on every new app. If you’ve used older apps, we will keep permissions disabled until you turn them on.

Permissions being disabled means that the user has access to everything. You can achieve the same state with a permission that has all Read, Update, and Create checkboxes checked, and is set to apply for everyone.

Thanks for clarifying. It seems that when I add new fields, I need to edit the permission for users to see them, is that right? Ie. write/read is turned off for new fields

That is correct—we always err on the side of caution here. We don’t necessarily know what you want to do with new fields, so we rather not show it than risk showing the wrong thing.

That said, we are exploring ways of making this behavior optional, especially for users who are still building the apps without active users

Yeh that does make sense just a little confusing when you're seeing all fields (as a collaborator&amp; but others users don't see all the fields and have different functionality and you don't know why. Plus it's a bit of work to sync meta, turn on new fields, turn on permissions… but it sounds like you're on top of that.

Admittedly, there are too many places where you need to enable fields. We will indeed be looking to simplify while still keeping security in mind.

<@U0393AW3D37> Thanks for the questions.

• The password is stored on our servers, encrypted. 
• They update it by resetting their password from the Stacker login screen.
• It does not get written to Airtable

You can use a formula field to compile the info and then you will have one field to copy

That was my original thought. How would I get the format to look right, rather than all of the info strung together? I'm also trying to figure out how the handle a missing field (i.e. no cell phone) without it looking weird.

You'll need to use IF() functions to only insert data if it exists and “\n” to insert line breaks in the output. For example:

{First Name} &amp; “ “ &amp; {Last Name} &amp; “\n” &amp;
IF({Phone Number}, “Phone: “ &amp; {Phone Number} &amp; “\n”)

Would output this way with a phone number:
John Smith
Phone: <tel:123-456-7890|123-456-7890><tel:123-456-7890|

>And this way if Phone is blank:
John Smith

You can load it in Safari and go to “Add to Homescreen”.  Not exactly what you are asking but it feels like you do.

I see. I was hoping for a native app experience but I will try that. 

I had an issue yesterday with a link that wasn’t created automatically, I had to create it manually, it was rather confusing. <@U012WD5EDE0> FYI

Hi Simon, I just replied to your message through support. It looks like you are trying to link a table from one datasource to another. At the moment, this cannot be automated, you do need to select the records that you want to link to.

Hi Thu, thanks for your prompt reply. To understand, you can't automate the match between different data sources . That means you cannot automate links between google sheets and airtable/stacker tables.

Does that mean that all information has to be in the same airtable base or can you match information across airtable bases that have been separately synced in stacker? ie I have a seperate Nigeria and Mali country airtable base, can I link those two to a 3rd airtable base called locations. Or do Nigeria and Mali and locations need to be in the same table to be linkable.

There isn’t a way to automate a linked field between tables. This is the same as on Airtable, if you create a linked record you still need to choose which record it links to.

Screenshot 2022-06-17 at 15.50.46.png

Screenshot 2022-06-17 at 15.51.03.png

Example, if I create a link from my company table to my team table, I still need to choose what each record links to, otherwise it will remain blank.

We previously used linked fields to restrict user access to records. The previous functionality allowed you to compare a users information (ie which location they work at) and the records information (ie participant location where they lived) as a means of restricting access. This was done with the linked record type. Stacker, with the past functionality, allowed you to restrict access to certain files using this functionality. Is there anyway to replicate this or do you need to create roles per locations

If not, do I need to create user permission on a per location basis?

I’m not sure on the context of this without more information. Can you send through a video of what you are trying to do to the support message that was sent to you a few minutes ago on this issue.

Hey <@U01B1LTTYQJ>, we’ll be happy to help you with this one—just reach out to our support. :simple_smile:

You should be able to use @ with a name of a user and it will show up in activity.

Hey <@U02V328814Y>,

We should be using the primary field of the record itself for the name of the tab, so it seems like you’ve caught a bug—I can reproduce the issue and will ask the team to look into it.

image.png

Hi Eli, looks like there's a problem with some people accessing our support tool right now (<https://status.zendesk.com/>) - I'll keep an eye on it and let you know when it's resolved.

It looks like it's resolved, is that working for you?