Stacker Customers

Not supposed to happen.

What do you mean by changes, specifically?

Hi <@U02T072HKKN> Do you mean you have duplicated a view and when making changes in one view it affects the other? This is expected since we use the same table, you need to apply filters to make the layouts different. More info <https://support.stackerhq.com/hc/en-us/articles/4409591845395-Creating-nested-navigation-multiple-list-view-layouts|here>. However if you are changing a layout and this is affecting another app on your workspace, please contact <mailto:support@stackerhq.com|support@stackerhq.com> with more information on the issue.

Thanks, after refreshing and restarting this stopped being a problem. I suspect it was to do with caching on my browser.

*Q: Google drive link in URL field has issues:* Hi all, I'm having trouble showing data in a URL field when it's a Google drive link. Is this common for others? Any workarounds? It won't display the link text, nor a button

Tagging <@U029ZMZ861Z> to watch for replies. :wink:

Hey Peter, nice to meet you! I'm just looking into this for you, I'll get back to you to see if there's a more elegant solution than downloading an ICS.

Just for my own understanding, are you looking to invite everyone to the same calendar event (IE so they could see other attendees) or create an individual calendar event for each attendee?

Thank Oli! Shared invite – happy to let the invitees see one other on the invite.

Cool, thank you! Will get back to you soon.

Hey Peter, I've had a play around - this particular use case interests me as I'm also doing events.

I don't think it's possible just now (I tried hacking around with Airtable automations, but no dice) but I think the way I'm going to manage things is create an Airtable form for events signups - a bit clunkier, but it means I can gather accessibility / dietary requirements at the time of registration as well. I can then automate calendar invites from within Airtable.

I've added it to our feature requests - if you're up for adding how you see it being used that would be super helpful: <https://stacker.canny.io/feature-requests/p/send-calendar-invite>

Thanks Oli. Not a bad idea for V2 that we have people RSVP through Airtable (likely a Mini-extension) and then send the invite any one of a dozen different ways.

Cool, let me know how you get on - I'm going to be building something similar down the line so we can compare notes :slightly_smiling_face:

Hi Sandrine, nice to meet you!

Would you be able to send through an email to <mailto:support@stackerhq.com|support@stackerhq.com> with the url of the app (and any other details you think would be helpful) and we'll take a look at it.

Hello Oli, nice to meet you.
Thank you for your help
I send you a email with a short vidéo :wink:
I’m french, I’m sorry if my english isn’t very good

A video is perfect, thank you. And your English is perfect!

image.png

Hi <@U03ARRE6KUP> I’ve replied to this message in the <mailto:support@stackerhq.com|support@stackerhq.com> email.

Hi Josh, If you contact <mailto:support@stackerhq.com|support@stackerhq.com> we should be able to do this for you.

Screen Shot 2022-05-27 at 9.29.35 am.png

Hi Simon, This is not possible at the moment I’m afraid.

And hasn't been possible for years  :joy: .. Hopefully stacker can introduce it this year..

you could share a shared users' magic login link as the read-only link with customer access. That link is relatively stable and doesn't change without action from your side afaik

I did it for our “public programs”, i simply created a “public-programs” role and have one user having this role. :slightly_smiling_face:

Yup you can have multiple views that have their own sort, filter, and display options. So you'd just recreate those view filters from Airtable into stacker

<https://support.stackerhq.com/hc/en-us/articles/6011445230611-List-Duplicate-Layout|https://support.stackerhq.com/hc/en-us/articles/6011445230611-List-Duplicate-Layout>

What do you mean? Stacker is largely a user interface, meaning it displays the data that is handled by other sources. It doesn't handle any automations itself really since the “stuff” is all in Airtable 

Hey <@U03E7KH2R42>! I'm a Product Manager at Stacker :stackerlogo:

Could you tell me a bit more about when you'd like an automated email to be sent, and who to?

For context - we're scoping out a build for a Zapier integration for Stacker at the moment and I wonder if this could help you.

Can you please send the details through to support.

I believe something happened and all my users cannot login anymore.

We have started migrating more apps. Great thanks

What migration are you talking about? I wasn’t aware one would happen today.

The problem seems fixed, but the app got unusable for a few minutes and our users got surprised (us, too) as we didn’t warn them about a migration happening today.

Upcoming releases (changes, new features), short-term roadmap

The “Reset password” feature still tries to send the payload to <https://airportal.stacker.app/api/authenticate/reset-password/> which doesn’t exist anymore (404)

Reseting the password doesn’t work, and this step is required for all users to set their password

Our app was Classic and become Upgraded today.

<@UMTMCG109> <@UMZK2HG6Q> <@UQX2MJ1LP>

None of our user can sign up anymore and we’re getting a lot of support requests about this

We managed to warn our users that the Reset password” doesn’t work using custom JS, awaiting for a fix :pray:

We are having a similar problem and flagged it last week. If anyone has suggestions or an update please let us know! Waiting to hear more as this is disrupting our user experience

Hey <@U02FFUNTK18>, sorry to hear that - just checking on that for you now.

Hi <@U02FFUNTK18> I have asked for an update on this and will let you know as soon as I hear back.

I’m seeing some older Stacker v1 migrations get added to my base account today. These older apps have already been recreated in the newer Stacker so I’m just double checking that it will be OK to simply delete these recently migrated files without impacting in any way the version already up and running in the latest Stacker app.
_*App Settings &gt; General &gt; Delete your app*_ is still the way to do this correct?

Stacker updated and I don't see a "sign up" option anymore for our user portal... How do I enable users to sign up now?

This would be great, I have a similar situation which would really benefit from this as well.

Hi Kai, Please can you send the details of this through to <mailto:support@stackerhq.com|support@stackerhq.com> we can look into the cache to see if there is an issue.

Hi Anthony, Stacker is mobile responsive, you cannot create an native mobile app at the moment.

<@U01C2DKQ0LX> unfortunately I cannot come up with a more efficient way—I understand that this seems superfluous with synced tables that are identical to one another.

While I’m not sure whether it’s something we can make better, I’ll be happy to share it with the team.

Hi Simon, I have sent you an email, please can you provide the information require, so I can pass this onto Ben to best troubleshoot.

<@U01MPEM22RK> If you were on a Classic app, those got migrated yesterday. For my apps, it broke the signup and password reset features. I suggest you test those and contact support ASAP.

Same problem for me on my classic app :disappointed:

Need help urgently <@UN299TF54> on my account <mailto:florent@myofficer.co|florent@myofficer.co>!

Thanks all. I will take a look at both of your apps now and see if I can resolve. If you contact support as well (if you haven't already), Thu will be able to keep you up to date more reliably than me.

Im not on classic Ben have been on the new stacker x for months and months 

Thanks Simon, that's useful to know. I think your issue is different to the one Ambroise had. I am still looking into it.

<@U01E3QFM1N2> Just following up on this, I sent an email with some questions on there. If you can reply to that to help us troubleshoot that would be great!

We are having this issue as well. We are being assisted but would love to be kept in the loop on any updates as this is causing problems for our users and needs to be resolved ASAP. Thanks!

Hey <@U03E7KH2R42>

Thanks for the question. You should be able to link data using Stacker links.

<https://support.stackerhq.com/hc/en-us/articles/4409598238099-Creating-links-between-tables|This article> might help.

But can I link from a Stacker table to an Airtable record?

You should be able to, but that wouldn’t show in Airtable—only Stacker.

When I try to make Link to another record column in my Stacker Table, the only options for the tables I can link to are other Stacker Tables.

None of my Airtable tables are options, only the Stacker tables.

Hi <@U03E7KH2R42>, can you please reach out to us through the support widget with all the details, including the URL of your app? We’ll be happy to look into it.

You can reach us by clicking the question mark icon &gt; Contact us in your Stacker app

Screen Shot 2022-06-01 at 9.45.57 am.png

Hey <@U02D8J70D9P>

Great question. Users will automatically start following the thread as soon as they reply to it. Here’s an <https://www.loom.com/share/a4921874da2e45d9be3494be8ce86c8d|example>.

For the automatic follow in any other way, I would encourage you to share your thoughts on <https://stacker.canny.io/feature-requests/p/admins-to-be-auto-notified-when-user-commentsautomatically-follow-comments|this feature request>.

Hey <@U02D8J70D9P>

It isn’t possible right now, but logging for admins is something we want to have in the future.

While the feature request page I sent you covers this, feel free to add your thoughts of the things you would like to track in the <https://feedback.stackerhq.com/feature-requests/p/user-activity-log-track-user-logins-access-and-app-stats|logging feature request>.

Screen Shot 2022-06-01 at 7.32.18 AM.png

Hi Robb, thanks for flagging this - we're investigating this just now

<@U01CL07RGUA> My pleasure, and I’m glad you’re seeing it might be useful to you!

Yes, you should be able to create Stacker linked fields: <https://support.stackerhq.com/hc/en-us/articles/4409598238099-Creating-links-between-tables>

Thanks for your help <@U02N890SW84>, one more question please: when creating the links between the tables, it only lets me link based on text fields and no other types.
I.e in my Tickets table i have the a field called ticket ID and then a bunch of other fields. In my Conversations table i have a field called ticket ID also, referencing to which ticket this conversation belongs. i would like to match the ticket ID in the tickets table to the ticket ID in the conversations table, but since they are number field types, it does not let me link them. Any advice?

Hi <@U01CL07RGUA>—please reach out to our support  with all the details and we’ll be happy to take a closer look. :simple_smile:

Screen Shot 2022-06-02 at 2.51.23 PM.png

<@UN299TF54> you enabled a special tab that is about Comments, create a new one instead and disable that one

That was it, thank you <@U0146FKFCKE> for the quick reply

Not experiencing anything like that, but my computer is top-notch.

I feel like it’s not a computer issue (cpu/memory is not throttling..). My airtable’s table has 15k+ records, so maybe that is the reason..

Maybe, try updating the automation from a table/view with few records and see if it’s better?