Stacker Customers

CleanShot 2022-04-06 at 16.48.10.png

Hey <@U01CSQEE31S>, is this on Stacker Classic or the Workspace Stacker (Stacker X)?

Can you please report this through the support widget? I’d love to flag this for our team to take a closer look.

It should definitely work <@U02B6E487K3>. Please get in touch with us through the support widget with all the details, and we’ll be happy to take a look. You can get to the support widget by clicking the question mark icon &gt; Contact us within your Stacker app

The information we’ll need:
• Support login enabled (Click your profile image &gt; Support Login)
• Workspace URL
• Which bases you’re trying to connect
• The name of your linked field
• Page where you’re trying to show the field

Done on the support ticket. :white_check_mark:

I have tried everything, created all links on the face of earth and still cant figure :cry:

Awesome, thank you. We will take a look as soon as we can. :simple_smile:

Have to enable cross links using mini-extensions and it looks really ugly. Please help! and thank you

I think Last Modified within Airtable is the best bet

Hey guys, thank you so much for flagging. The engineering team is actively investigating an incident that is affecting service for some apps. We apologize for the interruption and are working to get full service restored to all apps as quickly as possible.

I've just posted an update to our status page and will update as we learn more.

Cor this is a bit of an oldie.. but it's been really helpful.. <https://web.archive.org/web/20210224202822/https://www.stackerhq.com/solutions>

<@UMZK2HG6Q> how's that updated version of this page coming along?

These are perfect - thank you very much <@U013D69H3GU>

This might help someone in the future:
Custom CRM - <https://stackerdemocrm.airportal.app/login?api_token=6bbb6c82-8122-4f31-9f1d-398fa0a3bf2b>
Customer Account Portal - <https://boldsoft.airportal.app/login?api_token=0db42f4d-7550-4a47-833f-9bb8a65408a1>
Field Worker App - <https://trunkify.airportal.app/login?api_token=ac719bb7-a173-4794-b2a7-b351dfd50330>
Client Project Portal - <https://clientdemo.stacker.app/login?api_token=b7822714-2724-418d-b97b-f8b18bf763fc>

@stackerTeam - please dont remove these before there are alternatives available.  Thanks

<@UMYH0ARQT> Thanks for sharing the links, have bookmarked them!

<@U013D69H3GU> We’re on it! Expect it later this month…

image.png

Hey <@U01A2G30R6H>, it looks like for some reason page buttons aren’t turned on for you. Can you please get in touch with our support by clicking the question mark icon &gt; Contact us within the app?

We’ll need your Workspace URL (web adress) to turn them on.

Thanks!

2022-04-11 13_40_04-Batches List.png

2022-04-11 13_39_46-Batches List.png

Hey <@U02V328814Y>,

Please get in touch with our support through the support widget in the app, and we’ll be happy to take a look.

That’s the question mark icon &gt; Contact us.

We’ll need your Workspace URL and the name of the table where Ownership Filter options aren’t showing.

Yup! Me too. I actually put in a ticket for the same issue on Friday 

<@U02V328814Y> out of curiosity did you move from stacker classic to stacker x?  My hunch is that it has something to do with that. 

Just to be clear, so far we weren’t able to make a connection between permission issues. Sometimes they have been user error, sometimes it was something that we needed to fix. If we notice a recurring pattern that we’ll need to fix I will definitely let you know.

<@U01B1LTTYQJ> Nah I've always been on stacker x. Just seemed to happen on its own over the weekend

<@U02N890SW84> It seems like stacker is having trouble reading linked fields in a lookup. As that's what is now missing in my permissions settings.

Mentioned here: <https://stacker-customers.slack.com/archives/CMZK26G76/p1649748712252449>

Hi Robb,

Welcome! Here are the links that might help:

<https://www.notion.so/stacker/Security-Practices-at-Stacker-b9840b52a2e94647b5734cbbb267f933|Security practices>
<https://www.notion.so/stacker/Third-party-Subprocessors-8d175a88c60d428aa9469f25b7ee7d94|Third-party subprocessors>
<https://www.stackerhq.com/legal/privacy|Privacy policy>

Thanks Seb. However, I cannot access the security link.

Sorry about that, folks—it seems like the team has taken down the Security practices link in order to review it. If you’re looking for specific information, I can give it to you.

In short, we’re using Google Cloud for our servers. They are located in Belgium, Europe, and have the following Standards:
• <https://cloud.google.com/security/compliance/iso-27001|ISO/IEC 27001>
• <https://cloud.google.com/security/compliance/iso-27017|ISO/IEC 27017>
• <https://cloud.google.com/security/compliance/iso-27018|ISO/IEC 27018>
• <https://cloud.google.com/security/compliance/soc-2|SOC 1/2/3>
• <https://cloud.google.com/security/compliance/pci-dss|PCI DSS>
• <https://cloud.google.com/security/compliance/csa-star|CSA STAR>
You can read more about Google Cloud’s security here: <https://cloud.google.com/security>

Getting a whole lot of this here: <https://cln.sh/WBQw5M>

yeah nothing like that from my end. Just a stray "record failed to save" a few minutes ago,

same, but a fresh one too. Barely any data in it

This is me trying to browse: <https://cln.sh/Rgoych>

We’ll be looking into this with <@U01B1LTTYQJ>. If we identify the issue as something that is widespread, we’ll let you know.

hmm i'd create a nav item from the "People" table, visible only to role = manager, and then allow the manager to click into a specific individual record, with a record list that lists all of that individuals' goal

<@U01QZMEN0CD> That's what I originally tried to do. The issue, I think, is that the permissions are set at the table level. Even if I create a nav tab in the Company Directory that is only visible to role = manager, the contents of the record list the manager sees is empty because the table permissions only permit the user can see their own records. If I create an additional permission for the Goals table where the manager can see all records, then they see everyone's goals in the "My Goals" section, instead of their goals. I feel like I might be bumping up against a limitation of Stacker but I'm not sure.

Hmm, can you represent the people:manager relationship somehow as well? then maybe another set of permission rules on the table that are more expansive than regular employee?

<@UN299TF54> <@UMZK2HG6Q> hey guys - noticing some major bugs - who's deploying changes right now?

<@U013D69H3GU> we’re working on a fix for this

A feature that is not yet ready got through unexpectedly—sorry about that.

The issue was introduced in the latest update: <https://stacker-customers.slack.com/archives/CMZK26G76/p1649767897145239>

We do have automated testing for this, so we will be looking into how and why it got through as soon as the fix is out.

By the way as far as features go - please *DO NOT* substitute the existing 'fields' settings page layout with this grid.. in such a small window at a place where we need to manage 10s (if not 100s of fields some times).. we have the data in a grid in airtable.. what's the point of it being here too

<@U013D69H3GU> Thanks for your feedback. To be clear, this is definitely not the intended state of the feature.

It is too early to uncover more, but I assure you that we don’t intend to replace the existing way of managing fields with something worse. Having a grid in such a small modal would definitely be worse—I agree with you.

Seb - we have clients that are angry / annoyed this is happening

We have a hotfix ready and are deploying it.

Hi <@U03ARRE6KUP>,

Admins will always see the Add New button. If you’ve removed the create permissions on the table this field is linking to, it shouldn’t show for app users covered by that permission.

You should be able to use the *Preview as* feature to verify what a specific app user is seeing

Hi <@U02N890SW84>. I did it, I also tried the *Preview as* feature, using non-admin users, and the "Add new" option is still showing.

I would then recommend getting in touch with our support through the support widget. That’s the question mark icon in the app &gt; Contact Us

We will need to know:
• Your Workspace URL
• Which user you’re previewing as
• The table where you set up permissions
• Which exact action button you’re using

It will also help if you can enable support login access. To do that, click your profile image in the lower-left corner &gt; My settings &gt; Support Login

Hi Anthony, this is not available at the moment, please vote for <https://stacker.canny.io/feature-requests/p/support-for-previewing-more-image-and-video-formats|this feature> on our features request board. If your videos are on another provider they can be embedded into the layout. More info on embedding <https://support.stackerhq.com/hc/en-us/articles/4409598243475-Embedding-content-on-a-detail-page|here>.

Is there any work around that you’ve seen other than embedding it’s really messing our process up to do that

There isn’t a workaround that I know of at the moment :cry:. We currently do not fully support video and audio attachments, I’ll pass this onto the product team working on attachments, hopefully in the future this will be fully supported.

<@U03C12SUTC1> We host our videos on YouTube. You could probably work around the issue by using a formula field that contains the url of the video and use this in an Embed block.

What <@U0146FKFCKE> suggested is what I do as well

Man would be so good if they would just be supported

Image from iOS.jpg

Should be first letter of the first word + first letter of the last word

Weird any obvious reason I’m getting 0 as the first?

Looking at the breadcrumb on the top, it seems like you have the date first “06/25/22”

Hey <@U02N890SW84> love stacker, but hate this behaviour.  I wish we could control it. It especially doesnt make sense when we need to include symbols in a record name.

"John Smith (123)" displays as "J("

Thanks for your feedback <@U045AV7A57A>, I’ll share that with the team

Hey <@U03BQ4TNHU2>, I’m glad to hear we’ve been helping you. :simple_smile:

All of our data is hosted in Belgium, Europe. We don’t have any immediate plans to offer US hosted data

Hi <@U0393AW3D37>, It isn’t possible to copy the layout between different tables yet. Could you give me an example where you would find this useful?

Yes. If I have a layout for one table that would match another, I'd like to copy the layout. Similar to permissions copying that someone recently requested. Just flexibility. When I create a layout that uses many, many fields - it gets tedious to have to recreate it again. Hope this helps.

<@U0393AW3D37> if I understand you correctly, you have different tables that have exactly the same fields?

Yes. What happened I. My case was I rebuilt tables that were bascailly duplicates, and the layouts had to be recreated. Granted, it was my fault for duplicating efforts,.. but i just think copying a layout to anywhere would be useful. 

Yes I think I am hitting this issue as well. I have linked tables in Airtable, but not able to filter records using this.

Hey folks! It should be sorted in this week’s release, which is planned for tomorrow.

Hey <@U01B1LTTYQJ>!

Thanks for checking in. Not yet, we had to push it back due to some tests failing.

I believe the release should go out today. It’s a release I’m eagerly waiting for, so I’ll be sure to announce it in <#CMZK26G76|> as soon as it’s live

Hey <@U0364Q5UBC5>,

I see that the issue you’re seeing is with the development team. Depending on the complexity of the issue, it might take us a while to resolve it—sorry for the wait.

Hey <@U0364Q5UBC5>, there’s no way to display the date in this format using Google Sheets, unless you treat the field as text.

 We have an upcoming update that will make this possible using Airtable, but I’m not sure that would help you.

Yes I created a date to txt field to get around by issue . But ridiculous can't be a normal date function :+1: 

Thanks for your feedback, Tim—we’ll certainly look to expand our Google Sheets capabilities in the future. :simple_smile:

There are no activity/audit logs yet, but we do plan on bringing some form of logs in the future.

Hey <@U03BL2Z5BHU>,

This is something we in support should look into. Can you please report the inconsistencies and performance issues through the support widget?

That’s the question mark icon &gt; Contact us

A video of the issue would be best here, but any other detail you can give us helps.

Hey <@U02V328814Y>,

Are you talking about the cover image?

If so, you can either
• Crop the image - doesn’t change the aspect ratio but can crop a part of the image or introduce borders
• Fit - fits the image into our aspect ratio no matter what. You will see stretching here

Hey <@U02N890SW84>, not the cover image, its the Listing image using the Listing Layout Template - You can select after you click "edit layout" then pick the Listing Template. Both options stretch the image to a ridiculous size.

Maybe its a bug?

<@U02V328814Y> can you please report that with as many details as possible through our support widget? I’d love to take a look.

If this is for a page within your app, such as a profile page ect. You can change the field it uses Under "Edit Layout" -&gt; "Record Header" -&gt; "Profile Image" - Then just select the correct field with your logo.

Also ensure that your logo field is enabled in the table settings to ensure that it shows up as an option.

Screen Shot 2022-04-20 at 6.15.09 PM.png

Hi <@U0395NEP57G>

This usually indicates that the role you’re previewing as doesn’t have permissions on the table.

You can set permissions on two levels:
• Navigation (who can see which page in navigation)
• Table (who can access content)
I believe it might be worth looking at your table permissions. App settings &gt; Permissions

If you cannot spot the issue, we would be happy to take a look. Please send us the page and the role you’re seeing this on through our support widget. That’s the question mark icon in the app &gt; Contact us

Thanks <@U02N890SW84>!

I know that I have the Navigation permissions set properly. I thought so too with the table data because that same data is visible in a different tab.

I tried diagnosing this myself, however, am blocked.

Where do I find the contact us? I don’t see it on the site.

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Hey <@U0395NEP57G>,

You should be able to see Contact us if you click the question mark icon in Stacker. If you’re not seeing the question mark icon, you can send us an email to <mailto:support@stackerhq.com|support@stackerhq.com> and we’ll be happy to take a look.

Hi <@U02N890SW84> yeah, I don’t have that question mark.

Ok, will email support. Thank you

Thanks <@U0146FKFCKE> but how do I assign a record to a user? 

When I try to limit the records that users can access, I have an option for the Record to match the user’s “XXX” - but it’s not clear to me what I should select there 

Asked differently, what information should I request from the user in Airtable for Stacker to understand a particular record belongs to a particular user? 

Hey Mathieu - I think what you are asking is a join key between your app and Airtable?  You can use anything (e.g. email address is an obvious one).  Then you would just set ownership filters where a user can only see records that match their email address

Thanks <@U01B1LTTYQJ> . Will try and keeep you posted if I have further questions 

Hey Matthieu,

I see you’ve reached out to us through the support widget too, so we’ll do our best to help you there. :simple_smile:

Hi Maryann, That’s right if you do not have admin access you will not be able to access Users or Edit the layout.

Okay - I see my name and email has admin access on the users. is there a different portal i need to login to?

Can you send your app url and the issue to <mailto:support@stackerhq.com|support@stackerhq.com> so we can have a look into this for you!

Yes, it was because of the rich text format that was implemented recently. I've logged a call to support and they are looking into it. 

This CSS seems to make it look better. #dirtyFix

```/* Improve UI by giving some space below description containers */
.stk-heading-widgetContainerTitleNoMargin {
    margin-bottom: 8px !important;
}

.stk-text-widgetContainerDescription {
    padding-bottom: 15px !important;
}```

This is indeed on our fix list—sorry about that!

Well, if a record has a date field... that date field cannot be used as a filter in Stacker.. .at least from what I can tell. Am I correct? Because if so, then that would mean I'd need to create a new field based on the date, that captures the month, and then that value could *possibly* be used as a filter. Or could it. I hope that helps clarify my request.

Screenshot 2022-04-25 at 11.59.01.png

Hey <@U0393AW3D37>.

Which data source are you using?

If you’re using Airtable and the field is indeed a date field, you should be able to use it as a filter.

I suggest you send our support a message with the exact page and field you’re trying to use, and we’ll be happy to take a look.

You can get to our support by clicking the question mark icon in your Stacker app &gt; Contact us

<@U02N890SW84> I am using AirTable. I will contact support as you suggest.

I navigated away from the page accidentally and lost our chat :disappointed:

But yes, I'd like inline filtering for a date if possible

Understood—we do not have that yet but we are planning to improve end-user sorting options. :simple_smile:

Screenshot 2022-04-25 at 09.50.46.png

Hi Rob, if a user gets @mention in the activity tab, this is when they will get a notification bell.

Thanks <@U012WD5EDE0>. However, I have tested this multiple times today and it is not working.

That’s odd, please can you send the details of your app and the issue to <mailto:support@stackerhq.com|support@stackerhq.com> and we can take a look into this for you!

Sure. <https://piehealth.stackerhq.com/credentialer-1/providers-copy/view/pco_recKy4Pz1jZ2QYeJ5#Activity>

This record has an activity post from me to two other users.

When they log in, do they not get a notification? I’ve had a look and can see that the notification is there for Sarah and Christina.

Well I created some for myself and they did not work. I will see if it is working for other users. I love this feature if it works.

If you want to add. me into the user table and @mention me, I can test this on my side as well. <mailto:thu@stackerhq.com|thu@stackerhq.com>

You have been added Thu. Thank you for checking this out.

<@U0393AW3D37> Sorry I was on holiday last Friday. I’ll move this onto our support message so that the team can track the issue.

Hi <@U012WD5EDE0> I've added a provider for you to test the issue.