Stacker Customers

Thanks for your feedback about managing apps for clients. We’ll see what we can do for you in the future to make app building and handing over to the client better and easier..

The only way I see would be to dynamically create a button using custom JS, that does something custom on click, such as:
• opening a new page in another app (custom) where such ability is displayed
• or executes some custom JS (e.g: open a custom UI)
• or use an iframe to open another app where it’s possible
Long story short, it’s not possible natively, and it’ll be quite some work to allow it within Stacker using some custom code.

Thanks Ambroise, this is much as I feared! Might just leave this for now and hope that perhaps Stacker implement inline editing at some point :crossed_fingers:

I heard they were working on a “sheet” view, but that was a long time ago, not sure if it’s still planned. Not sure if it would help your issue either.

It's only x3 fields per row, so if they could "paste" into the sheet view to create new records (i.e. much like Airtable), then this would resolve the issue :slightly_smiling_face:

A sheet view is something that would be awesome. I recently did an Airtable interface view for a colleague that exposed a sheet view combined with related records etc, and it was a very powerful workflow

and give them an email address to send the file to

Not considered an issue, will never be “fixed”, not managed by Stacker. It’s an airtable link and all attachments are always public, there is no way to configure that.

Depending on what you store, it can be a security issue, indeed.

What Stacker could do, is allowing us to configure another provider, which would be authentication-based for everything that’s sensitive. Not sure if that’s part of their plan though <@U02L0AH2DHV>

<@U0146FKFCKE> <@U02L0AH2DHV> it is not in our immediate plans to offer authenticated attachment links, but we will definitely consider this in the future.

I’ve created a feature request so we can track this more easily: <https://feedback.stackerhq.com/feature-requests/p/athenticated-attachments>

Small typo in the title, thanks! :slightly_smiling_face:

I will see myself out :smile: Thanks for catching—amended

First typo I noticed in the last 6 month, no shame really :smile: :thumbsup:

Don’t stress out too much, you still have time.

When you reach 80% you might want to contact Airtable support to increase the limit of 50k, not sure if that’ll work out but worth a try.

Otherwise, duplicating your AT base and Stacker app for your new customers will still be a possibility, although harder to maintain consistently both bases/apps. It’ll also give you more time to figure out a more scalable solution.

<@UMTMCG109> can I duplicate the app and all fields across to a “server 2” so speak without having a mental breakdown? I have some automations that’d be a massive pain but otherwise yes thanks <@U0146FKFCKE> not a bad idea

50,000 records is still such a dumb limiation of airtable

You can duplicate both the AT base and the Stacker app, then change the App2 to link to the Base2 and everything should just work as-it.

It gets harder if you use several bases with synced tables, but still doable.

<@U01MPEM22RK> To answer your question—we don’t have immediate plans for a write-enabled sql integration, but I’m pretty sure we’ll look into it at some point in the future. What Ambroise suggested should give you a decent amount of headroom.

I personally haven’t tested any alternatives that support sql write, so I can’t really make any recommendations, though perhaps someone here might know a tool or two.

<https://noloco.io> has their own db solution that supports unlimited records – might be worth a look

Hmmm, Noloco looks surprisingly like stacker :thinking_face:

Noloco will not solve anything by itself, since the 50k limit comes from Airtable.
Although, migrating from airtable to Postgre would lift the limit, and then you can use Noloco.

But maybe by the time you’ve done all this Stacker will have added support for writes in Postrgre and maybe the Stacker &gt; noloco switch won’t be necessary.

Hey <@U035XEN6NH4>, this is not a know issues, so we’ll need to take a closer look.

Please get in touch with us through the support widget and we’ll do our best to help. You can get to the support widget form the Stacker app if you click the question mark icon &gt; Chat with us

Hey <@U02N890SW84> Bad day for our account also. Conditional visibility is not working.

<@U02N243SXCK> I think this might be unrelated—please get in touch with us through the support widget and we’ll be happy to take a look.

I’ve done that, requires custom code on a dedicated server AFAIK. From stacker, you simply open a new page on that server which serves the file in download mode. It’s simply a link.

Ok, so if I wanted that file to be accessible directly as a download, I’d have to use another file hosting service (right now I just use Airtable), correct, <@U0146FKFCKE>? Thanks for the help by the way

<@U01JV1M8PS8> It’s not necessarily a file hosting service, it’s more so a service that converts a file (which might be hosted somewhere else) into a downloadable file.
I’ve looked a bit around and there is no native way to achieve it, unfortunately. But, that’s the kind of things I’m able to build for you. :slightly_smiling_face:

Nice plug :slightly_smiling_face: will definitely reach out if I need help, much appreciated!

image.png

You have to add an A Name to the IP address

thanks, however in the guide it says “The record can be one of these 2 options”

I removed the CNAME, added the a record like you suggested.

if I go to <http://app.fouronefour.io|app.fouronefour.io> now, this is the error:

<@U03341MDEGP> I always do it using CNAME.
It usually works correctly out of the box, but I’m not using Cloudflare (but AWS Route53)

The two steps you showed look good, except maybe for that “proxy” thing on cloudflare, might be the thing that breaks the SSL. Not sure

ok thanks, I will try again using CNAME and with proxy toggled off

It works with proxy toggled off. Thanks a million

Hey folks, thanks for your help.

I’ll be working with our platform team to make the documentation clearer.

Hi guys, great work with all the updates over the past year or so. I'm working on a Stacker /Zapier automation to send invite emails.

Expected Behavior
If the Stacker User clicks on a button, the stacker user will receive an email with a template that has been pre-populated with information from that record (a portfolio company in this case).

Blocking issue
In Zapier I can find whicht record the user clicked on, but not which user. In my use case, multiple users have acces to the same record for their company.

How do I find which user clicked on the button? The email address would suffice.

Any help would be greatly appreciated. Not sure if I'm missing something, a bug or a feature request.

This info isn’t provided, and yes it’s a shame (it would probably be easy to add, but hasn’t been done)
AFAIK, there is no simple solution

I usually work around that by using custom scripting to identify who’s the user who clicked... (and not rely on the Zapier automation at all)

<@U029ZMZ861Z> I believe you could theoretically set that, but we haven’t tested this yet.

Screenshot from 2022-03-10 13-37-24.png

<@U035XMD228H> I’m not sure what you mean when you say you would like to filter by the current user—can you please clarify this a little bit?

Hey <@U035PGCFQCF> This suggests there might be something wrong with your custom domain. Can you please double-check that your <https://support.stackerhq.com/hc/en-us/articles/4572058834835|custom domain setup> is correct?

oh right that makes sense hasnt been setup yet ill remove for now

Am I right saying that you’re exporting to Excel using the Download CSV option?

If so, one way of doing it would be to embed the Airtable view and the use the download CSV option

Screenshot 2022-03-11 at 17.29.59.png

Yes! That's exactly what I wanted. I didn't realize the Download to CSV functionality was available in the embedded view. Thank you.

Could you try enabling access with the Access Disabled checkbox?

sounds counterintuitive but I will give it a try now

As a follow up question, I would like to limit the items in a page to only the user’s items. However in the permissions page, there are no options to choose from. I am clearly doing something wrong again. I do have a linked field with data (see screenshots)

I think it is a similar issue to this: <https://stacker-customers.slack.com/archives/CSMQ6CB7Y/p1644332636755839>

I just refreshed everything and now it works… super frustrating and weird error

Glad it is now working. Sorry for the issues you had to get there. 

<@U022US4CCN5> I would probably add an action button that, when clicked, would trigger an Airtable or Zapier automation, which would fetch all the contacts and sync them.

That’s roughly it. Not sure how contact sync works, never used that.

Thank you. I have ben able to set that up. Where I'm stuck is scaling it to multiple users where only their contacts from the shared DB are synced to their phone.

Yes. Same issue. They said their working on it. Said it actually updates but it’s a ui up issue and status doesn’t update. Still a problem because u can’t trust the feature

Thanks Prof X. On my side, the data of this application definitely does not update because it shows the records could not be loaded on the application itself.

<@U01HYTA5A06> and <@U02V755549H>

There can be many reasons for data not syncing. I encourage you to get in touch with support so we can take a look.

Question mark icon in the app &gt; Chat with us

Thanks <@U02N890SW84> have contact the support email on Sunday actually so will be waiting to hear from them then :slightly_smiling_face:

<@U01HYTA5A06> Thanks! Please note that we don’t have any support coverage during the weekend, but we will get to any questions on Mondays as soon as possible.

I have this issue when displaying data to 1 decimal place. Stacker doesn't pull through the airtable formatting alone so I need to add corresponding formula field with the formula: ROUND({Field},1) and still set airtable formatting to decimal 1 (otherwise its an integer). Works for me. Thankless workaround though, not ideal!

Yes, I'll need to try something similar <@U02G1V7KTB6>

hmm for some reason it doesnt show up for me as an option to select as a filter

ie table 1 -&gt; people matches people profile?

<@U022US4CCN5> No way to access offline or through a dedicated iOS app. You would need to access through Safari or another browser

Only supports single line text. If lookup doesn't work then try rollup, because lookup converts to multi line text by default!

I guess that's related to your other question

Screenshot 2022-03-15 at 14.57.47.png

Hi Austin,

This looks both hilarious and terrifying at the same time. Our emails definitely shouldn’t be looking like that.

This is what my emails are looking like.

I see you have a ticket already open with us, so we’ll definitely take a closer look there.

<@U02N890SW84> is there updated docs on how &amp; when user notification emails are sent out you can point me to somewhere?

I always use 18mn in case of. Haven’t had issues, but not sure I would know about it if there were any...

Screen Shot 2022-03-16 at 11.45.26 AM.png

Screen Shot 2022-03-16 at 11.45.32 AM.png

In that case you wouldn’t be able to use the Questions field in the filter. The record in the Users table can only be the user, not one of the user’s fields

I’ve just sent you an email Gary – hopefully it answers your question!

• You can still create new Stacker Classic apps
• You can modify existing Stacker Classic apps
We do plan on automatically updating everyone, and it is one of our active projects. The exact timing will depend on when we can offer feature parity for those apps.

For example, we won’t be updating accounts that use open signup until we can make sure open signup continues to work after the update.

You can read more about the update process in our <https://support.stackerhq.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwgTD47dAgQ6D2FjY291bnRfaWRpA04QsToJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSIBgGh0dHBzOi8vc3VwcG9ydC5zdGFja2VyaHEuY29tL2hjL2VuLXVzL2FydGljbGVzLzQ0MTAzNTM1MjA0MDMtVXBkYXRpbmctZnJvbS1vbGQtdmVyc2lvbi1vZi1TdGFja2VyLXRvLXRoZS1uZXctdmVyc2lvbi1vZi1TdGFja2VyBjsIVDoOc2VhcmNoX2lkSSIpMTAwOTJmYmYtYTczMy00YzlmLWEwZjYtM2M2ODJjNTZkMzczBjsIRjoJcmFua2kGOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSILdXBkYXRlBjsIVDoScmVzdWx0c19jb3VudGka--f8d98dfbc1768191caa9f61d4ba74ef32e11bce2|help center article>.

Some customers who don’t use certain features have already gotten a banner giving them the option to update, as well as giving them the date of the automatic update.

Screenshot 2022-03-16 at 16.44.34.png

This is what the update banner looks like—it shows on the admin page and updates the whole account.

Date of the automatic update will be different depending on when we turned on the banner for that specific account.

If you (or anyone else) have any other questions or concerns, I would be happy to clarify.

Thank you Seb for the in-depth reply :slightly_smiling_face:

Yep, possible. Get in touch with us and we’ll take a look

<@U035ZCRAH7W> I’ve actually been testing this a bit and was able to embed a chat in the app. I’m not sure if it would work for your case, but embedding <https://minnit.chat/> is rather easy.

Disclaimer: probably any embeddable chat would work, this is just the first one I stumbled upon—I don’t necessarily recommend it.

Cool. How do you set the sender and receiver based on the logged in users?

<@U035ZCRAH7W> that might be a bit harder to do but might be possible using Custom JS. In my tests I just had people sign up the first time and then they stayed logged in afterwards

Hi <@U035ZCRAH7W> if you figure out how to add “permissions” for the chat, let me know!

Usually most of us set up an Airtable Automation to send out a welcome email with a delay. In the welcome email you can give the link to the app/register, I think you'll find this in documentation.

Right, I found that. This would result in the following user Flow:
1. user registers via form, is added to AT users
2. delay by 15 min
3. send email with register link to user
4. user klick button
5. receives stacker confirm mail
6. user confirms email
7. user is live in stacker
I was hoping to skip step 3 and 4 by automating this unnecessary bad experience and simply send them the stacker welcome email once the account is ready…

<@U01QZ40HRFW> Yeah, but this adds a new step for the end user, which is confusing (they’ve already registered, from their point of view)

Ah okay. I thought you are adding the user. Yes, in that case it's not the best desired behaviour.

My thoughts are because this flow is unavoidable for now, to message step 1 not as _registration_ but something like "Sign up to get invited to register" so that at least the user expectations are met. Doesn't work for every use case, but it may be smoother than double registration

Yeah it's been a bit slower than usual in the last 24 hours for us too. Hopefully just a blip!

Weird, the logo I updated is still not visible even the next day. Any way I can force-update this?

Hey <@U01QAD1U73J>, please get in touch with us through the support widget in the app. Question mark icon &gt; Contact us.

Please send us the file you’re trying to upload, and the URL of the app/Workspace you’re trying to upload.

We’re also happy to look into any performance issues. If you can record what the experience looks like for you with a tool like <https://www.loom.com/|Loom>, that would help us compare the experience you’re seeing with the one we’re seeing.

You can usually limit the available options with Permissions. If you want your regular users to see only their own options, you would need to go to the table that the linked field is pointing to, and set an ownership filter in a way where the user can see only their own records.

<@U03341MDEGP> Whitelabeling is a feature on the Enterprise plan, or it can be purchased as a separate add-on. For exact pricing you can either get in touch with <mailto:support@stackerhq.com|support@stackerhq.com>, or DM <@U02LBN0L19C> here.

on a separate note, did you see my message in intercom about adding our own intercom for users?

<@U03341MDEGP> If you’ve sent it today, I haven’t seen it yet. :slightly_smiling_face: I’m mostly responding to our customers in the order of appearance, so I believe I’ll get to it at some point today :smile:

no worries. I got worried since we were using intercom to swap intercom. So functionality might be interrupted.

(<@U0146FKFCKE> <@U02N890SW84> <@U01B1LTTYQJ> just tagging you here, since you usually have creative ideas on stuff like this :slightly_smiling_face:)

I use a prefilled form to quickly duplicate expenses. Kind of a similar idea.

Another option is via action buttons that trigger a checkbox on the record + an automation

That pre-filled form looks promising! Could the specific user triggering it and the record be automatically prefilled?

15 min sync time is of secondary importance in this case

How can such a pre-filled form be made? Looks beautiful!

yup! check this doc out to get a general idea: <https://docs.stacker.app/customizing-your-app/editing-pages/create-forms/auto-filling-values-into-create-forms>

It’s basically a long ass URL in Airtable with each field value being replaced by the record value via a formula

Got it, that appears to be promising! Just wondering, how would the ID of the current user triggering it be added to that url? Can’t create a separate url for every user :slightly_smiling_face:

Ah or maybe utilizing the “created by” field for that could work! I do remember that there is some option to fill that automatically from stacker, right?

&amp; just to confirm: those pre-filled create forms also work on Stacker X, right? Because the instruction is describing it in Classic

Defer to <@U02N890SW84> since I only use classic but my understanding is there is feature parity between the two

in terms of how you’d get the ID of the current user, yeah the “created by” field would probably be your best bet

Works like a charm, thanks <@U01B1LTTYQJ>!
If only it would also auto-save the record :wink: “autofill__” save would be nice :wink:

<@U01QAD1U73J> try adding &amp;autosave=1 to the end of that url

Wow nice! It just gets stuck while saving for me though with no record created

Ah got it, thats because there was a required field in the create form. Made it not mandatory anymore and now it works like a charm! :raised_hands:

You’re the champ <@U01B1LTTYQJ>, thanks a ton!

Great workaround <@U01B1LTTYQJ>. <@U01QAD1U73J> I can confirm that prefilling values works on the newest version of Stacker too.

<@U039Q0TBBB2> see if this helps! If not, DM me and I’ll walk you thorugh what i think migh work

funny enough i was going down the rabbithole of trying to do this in zapier (auto generated urls)