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  • b

    blue-accountant-37241

    08/17/2022, 7:34 PM
    Hi, I have a few questions on how this will work https://www.rudderstack.com/integration/intercom/integrate-your-google-bigquery-data-warehouse-with-intercom . Can anyone help me?
    p
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  • h

    high-sunset-48515

    08/17/2022, 9:50 PM
    Hi there. I have a question: Does Rudderstack JavaScript library can load an image pixel to our website?
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  • l

    lemon-dog-49453

    08/18/2022, 9:38 AM
    Hi guys , our self-hosted rudderstack services crashed today and we're trying to debug with logs - one thing that we're seeing currently in our transformer logs is the below
    Copy code
    tack Depth set: 64
    Interval Bytes set: 524288
    Master 18 is running []
    Worker 27 is online []
    Worker 33 is online []
    Worker 40 is online []
    Worker 42 is online []
    Stack Depth set: 64
    Interval Bytes set: 524288
    Stack Depth set: 64
    Interval Bytes set: 524288
    Stack Depth set: 64
    Interval Bytes set: 524288
    Stack Depth set: 64
    Interval Bytes set: 524288
    Worker 40 started []
    Worker 33 started []
    Worker 42 started []
    Worker 27 started []
    
      Error: read ECONNRESET
          at TCP.onStreamRead (internal/stream_base_commons.js:209:20)
    
    Error encountered while executing transformation: Script execution timed out. []
    Error: Script execution timed out.
        at /home/node/app/util/customTransformer-v1.js:34:11
        at async userTransformHandlerV1 (/home/node/app/util/customTransformer-v1.js:82:27)
        at async userTransformHandler (/home/node/app/util/customTransformer.js:237:24)
        at async /home/node/app/versionedRouter.js:414:39
        at async Promise.all (index 0)
        at async /home/node/app/versionedRouter.js:377:7
        at async bodyParser (/home/node/app/node_modules/koa-bodyparser/index.js:95:5)
        at async /home/node/app/middleware.js:22:5 []
    Error encountered while executing transformation: Script execution timed out. []
    Error: Script execution timed out.
        at /home/node/app/util/customTransformer-v1.js:34:11
        at async userTransformHandlerV1 (/home/node/app/util/customTransformer-v1.js:82:27)
        at async userTransformHandler (/home/node/app/util/customTransformer.js:237:24)
        at async /home/node/app/versionedRouter.js:414:39
        at async Promise.all (index 0)
        at async /home/node/app/versionedRouter.js:377:7
        at async bodyParser (/home/node/app/node_modules/koa-bodyparser/index.js:95:5)
        at async /home/node/app/middleware.js:22:5 []
    
      Error: read ECONNRESET
          at TCP.onStreamRead (internal/stream_base_commons.js:209:20)
    
    
      Error: read ECONNRESET
          at TCP.onStreamRead (internal/stream_base_commons.js:209:20)
    
    Error encountered while executing transformation: Script execution timed out. []
    Error: Script execution timed out.
        at /home/node/app/util/customTransformer-v1.js:34:11
        at async userTransformHandlerV1 (/home/node/app/util/customTransformer-v1.js:82:27)
        at async userTransformHandler (/home/node/app/util/customTransformer.js:237:24)
        at async /home/node/app/versionedRouter.js:414:39
        at async Promise.all (index 0)
        at async /home/node/app/versionedRouter.js:377:7
        at async bodyParser (/home/node/app/node_modules/koa-bodyparser/index.js:95:5)
        at async /home/node/app/middleware.js:22:5 []
    Error encountered while executing transformation: Script execution timed out. []
    Error: Script execution timed out.
        at /home/node/app/util/customTransformer-v1.js:34:11
        at async userTransformHandlerV1 (/home/node/app/util/customTransformer-v1.js:82:27)
        at async userTransformHandler (/home/node/app/util/customTransformer.js:237:24)
        at async /home/node/app/versionedRouter.js:414:39
        at async Promise.all (index 0)
        at async /home/node/app/versionedRouter.js:377:7
        at async bodyParser (/home/node/app/node_modules/koa-bodyparser/index.js:95:5)
        at async /home/node/app/middleware.js:22:5 []
    s
    a
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  • f

    future-architect-34957

    08/18/2022, 2:06 PM
    Hey, I've set up the open source (self-hosted) version of rudderstack with the cloud dashboard. When trying to set up a reverse ETL I get this error:
    Copy code
    Reverse ETL is not available for this product tier.
    Upgrade your plan to unlock unlimited reverse ETL sources.
    With a button "Upgrade Plan" which leads me to https://www.rudderstack.com/pricing where it says the Reverse-ETL come in the Free plan Does that mean the Reverse-ETL feature isn't available for the open source version ?
    l
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  • h

    happy-table-58658

    08/18/2022, 4:54 PM
    It seems like the rudder-tracking.rudderstack.com/load script served by the rudderstack shopify integration doesn’t have a long cache lifetime, which causes unnecessary extra requests - can this be improved on rudderstack’s side?
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  • p

    purple-knife-51559

    08/18/2022, 6:06 PM
    Hey! We are seeing repeated crashes after updating our rudder server to the latest version. We see very large table sizes for warehouse tables:
    Copy code
    jobsdb=> SELECT
      pgClass.relname   AS tableName,
      pgClass.reltuples AS rowCount
    FROM
      pg_class pgClass
    INNER JOIN
      pg_namespace pgNamespace ON (pgNamespace.oid = pgClass.relnamespace)
    WHERE
      pgNamespace.nspname NOT IN ('pg_catalog', 'information_schema') AND
      pgClass.relkind='r'
    ORDER BY
        rowCount;
    
              tablename           |   rowcount   
    ------------------------------+--------------
     ...
     wh_load_files                | 1.617937e+06
     wh_table_uploads             | 1.821724e+06
    
    jobsdb=> select count(*) from wh_table_uploads;
      count  
    ---------
     1852287
    (1 row)
    (I can’t imagine we need this many rows?) And here’s the error we see during the crash:
    Copy code
    2022/08/18 05:22:15 http: panic serving [::1]:49470: read tcp 127.0.0.1:34218->127.0.0.1:5432: read: connection reset by peer
    goroutine 2965 [running]:
    net/http.(*conn).serve.func1()
    	/usr/local/go/src/net/http/server.go:1802 +0xb9
    panic({0x1d5ce40, 0xc0054600a0})pin
    	/usr/local/go/src/runtime/panic.go:1047 +0x266
    <http://github.com/bugsnag/bugsnag-go/v2.(*Notifier).AutoNotify(0x5b|github.com/bugsnag/bugsnag-go/v2.(*Notifier).AutoNotify(0x5b>, {0xc0005f83a0, 0x2, 0x2})
    	/go/pkg/mod/github.com/bugsnag/bugsnag-go/v2@v2.1.2/notifier.go:102 +0x1c9
    panic({0x1d5ce40, 0xc0054600a0})
    	/usr/local/go/src/runtime/panic.go:1038 +0x215
    <http://github.com/rudderlabs/rudder-server/warehouse.processHandler(|github.com/rudderlabs/rudder-server/warehouse.processHandler(>{0x2499f68, 0xc0008f40e0}, 0xc000899f00)
    	/rudder-server/warehouse/warehouse.go:1291 +0xca5
    net/http.HandlerFunc.ServeHTTP(0xc001eefb00, {0x2499f68, 0xc0008f40e0}, 0xc000fa39c8)
    	/usr/local/go/src/net/http/server.go:2047 +0x2f
    net/http.(*ServeMux).ServeHTTP(0x24b8ef0, {0x2499f68, 0xc0008f40e0}, 0xc000899f00)
    	/usr/local/go/src/net/http/server.go:2425 +0x149
    <http://github.com/bugsnag/bugsnag-go/v2.Handler.func1(|github.com/bugsnag/bugsnag-go/v2.Handler.func1(>{0x2499f68, 0xc0008f40e0}, 0xc000899d00)
    	/go/pkg/mod/github.com/bugsnag/bugsnag-go/v2@v2.1.2/bugsnag.go:182 +0x387
    net/http.HandlerFunc.ServeHTTP(0x0, {0x2499f68, 0xc0008f40e0}, 0x0)
    	/usr/local/go/src/net/http/server.go:2047 +0x2f
    net/http.serverHandler.ServeHTTP({0x2494c08}, {0x2499f68, 0xc0008f40e0}, 0xc000899d00)
    	/usr/local/go/src/net/http/server.go:2879 +0x43b
    net/http.(*conn).serve(0xc000477720, {0x24b8ef0, 0xc0005de660})
    	/usr/local/go/src/net/http/server.go:1930 +0xb08
    created by net/http.(*Server).Serve
    	/usr/local/go/src/net/http/server.go:3034 +0x4e8
    notice warehouse.processHandler is where the crash comes from. We also see a large number of simultaneous job executions (to be expected?)
    Copy code
    jobsdb=> select job_state, count(job_state) from gw_job_status_2482 group by 1; 
     job_state | count  
    -----------+--------
     executing | 100019
     succeeded | 100019
    (2 rows)
    Our PSQL server has continuously high load. it starts at about 50%, then jumps to 100% until our server crashes, at which point it drops back to ~50% Is there some fix for this? Maybe clearing out all these millions of rows in the db?
    a
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  • i

    important-chef-56588

    08/18/2022, 10:34 PM
    Using rRudderstack for the first time, I get these internal server errors with S3 Data Lake as the destination. My data lake is empty. Not sure how to debug
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  • a

    adamant-wolf-85350

    08/18/2022, 11:09 PM
    Hello, how is the number of events sent being calculated? Is it per destination so if I have >1 destination configured, the number of events is the sum of all events sent to all the destinations? Thank you.
    l
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  • f

    freezing-analyst-62166

    08/19/2022, 8:43 AM
    Hello Rudderstack, we integrate your react native sdk in our App, but have Problems with the GA4 Destination. We always get an
    Copy code
    {
      "error": "ga4AppInstanceId must be provided under externalId"
    }
    We use the exatly same format, as described:
    Copy code
    rudderanalytics.track('Product List Viewed', {
      list_id: "related_products",
      category: "Related_products",
      products: [{
        product_id: "507f1f77bcf86cd799439011",
        name: "Monopoly: 3rd Edition",
        coupon: "SUMMER_FUN",
        category: "Apparel",
        brand: "Google",
        variant: "green",
        price: "19",
        quantity: "2",
        position: "1",
        affiliation: "Google Merchandise Store",
        currency: "USD",
        discount: 2.22,
        item_category2: "Adult",
        item_category3: "Shirts",
        item_category4: "Crew",
        item_category5: "Short sleeve",
        item_list_id: "related_products",
        item_list_name: "Related Products",
        location_id: "L_12345"
      }]
    }, {
      externalId: [{
        type: "ga4AppInstanceId",
        id: appInstanceId
      }],
    });
    Do you have a hint, how we can solve the error?
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  • f

    famous-exabyte-58706

    08/19/2022, 5:36 PM
    Hi, my BigQuery destination (from HTTP Source) in my Rudderstack Cloud instance started failing all of a sudden without any changes that should have caused this. Is there a broader issue here?
    n
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  • p

    proud-animal-97803

    08/19/2022, 5:52 PM
    Been getting warehouse sync errors
    Copy code
    2 errors occurred:
    1 errors occurred:
    EOF
    1 errors occurred:
    EOF
    It’s not providing any transparency on why it failed or anything actionable. Is there a way to find out how to fix this, or is this a bug caused by some internal updates of RS?
    n
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  • h

    helpful-truck-5495

    08/19/2022, 5:53 PM
    also getting sync errors starting today
    n
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  • n

    numerous-hamburger-74848

    08/21/2022, 7:56 PM
    Hi! I just set up a connection to GA4. After having tested a few events, Rudderstack says that all the events were delivered successfully, however GA4 shows nothing. No events received. Has someone else here experienced that before?
    s
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  • r

    red-furniture-88611

    08/22/2022, 3:52 PM
    Hello, I accidentally created a free account with my corporate email, now I can’t seem to log in to my corporate account anymore. Can you help?
    l
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  • f

    fresh-window-35674

    08/22/2022, 4:29 PM
    Hey guys, i would like to understand more about the event’s tracking and data governance api. How can i get in touch to schedule a call?
    s
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  • r

    rich-furniture-49524

    08/22/2022, 4:39 PM
    Hi guys, I hope you are fine. So, we noticed that the same track was sent to our destinations (S3) more than one time. For instance we found the 4 records with the same value to
    messageId
    field Could you explain the reason for this behaviour ?
    s
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  • b

    brash-van-58951

    08/22/2022, 8:28 PM
    Hi guys, we setup Rudderstack Javascript SDK, but all page events seem to be registered twice, both in Google Analytics 4 destination adn BigQuery Destination. Please see attached screenshots. What could cause this?
    s
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  • s

    straight-lawyer-40627

    08/23/2022, 10:59 AM
    Hey folks, I am looking to update Sources and destinations via API - is there any such docs for the same? Segment.io has Config API for the same...
    h
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  • s

    straight-raincoat-91897

    08/23/2022, 11:54 AM
    This message was deleted.
    j
    e
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  • b

    bulky-waitress-58430

    08/23/2022, 1:30 PM
    Hi all, how can i find the list of Rudderstack IP's in order to allow a DB connection
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  • f

    few-toddler-98389

    08/24/2022, 12:51 AM
    Hi guys! is it possible using rudderstack as CDP for Sentry? We have App&Web experience for users!
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  • f

    few-appointment-33266

    08/24/2022, 7:08 AM
    Hey Everyone! I am trying to locally host control plane and following all the steps provided in Rudderstack documentation. I have Git cloned config-generator as mentioned in documentation, but as soon as I run "npm install" I am facing errors. I am using Node version v16.17.0
    s
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  • c

    colossal-match-56275

    08/24/2022, 7:57 AM
    Hi everyone, Does anyone know what are the benefit of having a new table created in the name of the event during a tracks event? Why not just have the properties in the tracks table as it is the case for the screens ?
    s
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  • w

    wonderful-shoe-37547

    08/24/2022, 8:25 AM
    Hey we are seeing fairly consistant HTTP 500s from the API endpoint. every few seconds it looks like. Is there anyway to debug this?
    • 1
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  • w

    worried-minister-21433

    08/24/2022, 8:28 AM
    Hello all 🙂 Was wondering if there are plans for SSR support for the
    rudderstack-sdk-js
    installed through NPM for app built with NextJS/others? Not to make analytics work server side, but just so that it doesn't crash when being loaded. Or if someone knows of a workaround? As soon as I load the lib in my app it crashes because it attempts to access the window object... Thanks
    👀 1
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  • c

    chilly-diamond-93546

    08/24/2022, 10:10 AM
    Hi, I am attempting to add a new Mixpanel source using the Mixpanel V2 UI
    s
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  • c

    chilly-diamond-93546

    08/24/2022, 10:11 AM
    and I am receiving an authentication error consistently
    🧵 1
  • c

    chilly-diamond-93546

    08/24/2022, 10:12 AM
    🧵 1
  • b

    busy-pillow-19385

    08/25/2022, 12:29 AM
    Hi!! anyone know how can i handle this error?
    e.push
    it refers the one on rudderstack sdk
    s
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  • d

    dazzling-carpet-37005

    08/25/2022, 3:30 AM
    Hello, I am trying to delete a connection/source/destination, but it does not allow me since they are connected
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