https://linen.dev logo
Join Slack
Powered by
# support
  • r

    rich-furniture-49524

    05/16/2022, 10:48 PM
    Hi guys, I hope you are good Do you know if is it possible send the events replacing the follow fields:
    Copy code
    {
      "messageId": "",
      "originalTimestamp": "2022-05-16T22:42:29.417Z",
      "receivedAt": "2022-05-16T22:42:29.514Z",
      "request_ip": "",
      "rudderId": "",
      "sentAt": "2022-05-16T22:42:29.419Z",
      "timestamp": "2022-05-16T22:42:29.512Z",
      "type": "track",
      "userId": ""
    }
    The reason for this is because we need to clear and reprocessing many many events which already in our bucket. I’ll use the python SDK.
    s
    • 2
    • 5
  • b

    better-pager-8742

    05/17/2022, 4:29 AM
    Hey team im using the nodejs SDK and it doesnt seem to be logging anything. How im using it:
    Copy code
    this.client = new Analytics(RUDDER_STACK_WRITE_KEY, DATA_PLANE_URL);
    this.client.track({ event, properties })
    Cant seem to figure out why its not logging to RS
  • b

    better-pager-8742

    05/17/2022, 5:22 AM
    Figured it out need to call client.flush
    👍 1
  • d

    dry-pizza-75186

    05/17/2022, 12:21 PM
    Hi there, I’m having issues setting up the Google Ads destination. I’ve tried everything and read the documentation multiple times. My requirement is quite simple. I am using a JS source, and I’m looking to send
    Order Completed
    track events as a Conversion to Google Ads. I have created the conversion on Google Ads and have the Conversion ID and Label values. I then create a Google Ads RudderStack destination and input: • Conversion ID (do you need the “AW-” prefix here? I’ve tried with and without it, the same result, no events sent) • Client-side Events Filtering (Is this needed? Given that I specify the Click Event Conversion fields below. I’ve tried with/without, same result, no events sent) • Click Event Conversion. On Conversion Label, I fill out the Google Ads label for that conversion, and on Name, I fill out “Order Completed,” which is the name of the track call I want to map • Send Page View --> On • Conversion Linker --> On • Dynamic Remarketing --> On Can anyone help me with how I can resolve this? Below you can find the entire payload of an example track call that I want to forward to GAds:
    🎫 1
    s
    s
    s
    • 4
    • 19
  • d

    dry-pizza-75186

    05/17/2022, 12:21 PM
    JS track call.txt
  • w

    worried-tailor-13264

    05/17/2022, 12:28 PM
    Hey everyone, just a quick question. When using Rudderstack with Mixpanel, do I need to manually send the UTM parameters of the session or is it tracked automatically?
    s
    • 2
    • 1
  • s

    shy-cartoon-10869

    05/17/2022, 8:40 PM
    What's the best way when using GTM to only run identify call when needed. Right now it's every page load. Seems excessive.
  • s

    steep-gold-12616

    05/18/2022, 3:09 AM
    Can't tell from the docs, but does Rudderstack support reverse etl to Google Ads as a destination for conversion data?
    h
    • 2
    • 1
  • d

    damp-traffic-32919

    05/18/2022, 3:22 AM
    hello rudderstack team, we are evaluating Heap, and were wondering if the open source version supports that integration? https://www.rudderstack.com/docs/destinations/analytics/heap.io/
    s
    • 2
    • 3
  • m

    many-refrigerator-87639

    05/18/2022, 9:59 AM
    Hello
  • m

    many-refrigerator-87639

    05/18/2022, 10:27 AM
    Hello team, I'm working with rudderstack docker image, I want to change the behaviour of redis destination but i can't find a way to. I modified the transformer.js under v0/destionations/redis but still not working .
    n
    • 2
    • 1
  • r

    rich-furniture-49524

    05/18/2022, 11:32 AM
    Hi guys, Why the context property isn’t sent to Clevertap destination neither
    identity
    nor
    track
    events? We are using JS SDK.
    🎫 1
    s
    • 2
    • 14
  • f

    fresh-winter-89121

    05/19/2022, 7:46 AM
    Hi Team, Rudderstack is showing in degraded mode on hitting the service URL.
    Copy code
    {
      "appType": "EMBEDDED",
      "server": "UP",
      "db": "UP",
      "acceptingEvents": "TRUE",
      "routingEvents": "FALSE",
      "mode": "DEGRADED",
      "goroutines": "372",
      "backendConfigMode": "API",
      "lastSync": "2022-05-19T10:40:28+03:00",
      "lastRegulationSync": ""
    }
    We have installed it using helm charts and below images are being used. Can you please help in this? rudder-server:15022022.115114 rudder-transformer:15022022.133053
    n
    • 2
    • 2
  • b

    bland-fall-68870

    05/19/2022, 11:11 AM
    I just upgraded to a paid plan and now all requests to the dataplane are getting blocked due to CORS
  • b

    bland-fall-68870

    05/19/2022, 11:11 AM
    can someone please help me as our events stopped completely in production?
    🎫 1
    n
    • 2
    • 27
  • g

    great-coat-91156

    05/19/2022, 1:02 PM
    Hi Team, I have been trying to integrate rudderstack in an android project but I am facing an issue: When creating a rudderClient object, when I add Factories for Firebase and Adjust both, my events don't show up on either of the panels but when I use .withCustomFactories or use Firebase Factory individually, I am able to see events on firebase debug view but still cannot see the Adjust events, there is some issue with my adjust integration though I have double checked versions and everything, still cannot figure out the cause. Any help would be greatly appreciated
    🎫 1
    k
    b
    e
    • 4
    • 15
  • b

    brief-pager-63582

    05/19/2022, 1:33 PM
    Hello. I would we have a problem with rudderstack event delivery. I have a c# backend as source and ampltitude as destination connected through a transformation. According to live debugging, events come through the source and transformation, but don’t reach destination. As seen on the events graph for destination, delivery just drops. What could be the issue ?
    🎫 1
    b
    n
    • 3
    • 5
  • d

    dazzling-petabyte-60244

    05/19/2022, 4:22 PM
    Is there a way to hide the workspace token in the rudderstack connections page?
    n
    • 2
    • 4
  • s

    stocky-tailor-33483

    05/19/2022, 5:18 PM
    Hello Team ! I’m using rudderstack cloud and I’m sending data to Databricks (Dataware house). What are these two folders purpose ? and can I add more option to manage the data ?
    n
    • 2
    • 4
  • s

    stocky-tailor-33483

    05/19/2022, 7:52 PM
    Hello team I wonder if there is no internet from the source(like mobile app), does RudderStack collect the event data and then send them to Dataware house ?
    n
    • 2
    • 1
  • s

    shy-cartoon-10869

    05/19/2022, 11:25 PM
    Is there a way to get the identified user id when using the v2 JavaScript sdk? This function was available in v1.1. I used it to see if we needed to call the identify method. Is there a best way to do this with v2 looking at cookie or local storage data?
    🎫 1
    n
    • 2
    • 8
  • r

    refined-exabyte-53440

    05/20/2022, 10:40 PM
    What's the
    client_id
    for cloud mode GA4?
    n
    s
    • 3
    • 2
  • t

    thankful-electrician-16984

    05/22/2022, 11:44 AM
    Is it possible to enable debug mode with GA4 cloud mode?
    n
    • 2
    • 1
  • b

    bright-oyster-66890

    05/23/2022, 4:26 AM
    Hi team, how can I delete my rudderstack account? My company is deploying okta SSO login, but my existing account is created with username/password. There is issue with permission setting. I would like to delete my existing account, and setup a new account with the same email address using okta. Thanks.
    n
    • 2
    • 1
  • n

    nice-butcher-94150

    05/23/2022, 7:06 AM
    What's up guys. I'd like to try out Rudderstack, starting with a Salesforce connection. I had a question about that: Can I connect to a sandbox environment of Salesforce? I don't seem to be able to connect using the 'use custom domain' option of Salesforce. Thanks for your help!
    👀 1
    n
    • 2
    • 1
  • l

    lemon-dog-49453

    05/23/2022, 7:43 AM
    Hi guys, This is on back of https://github.com/rudderlabs/rudder-server/issues/1390 - our team would prefer to generate our own
    config.json
    as opposed to relying on
    <http://app.rudderstack.com|app.rudderstack.com>
    control plane since its subject to frequent change. Is there a way to have the open source control plane generate the correct
    config.json
    - happy to submit a PR for this if someone can guide me through the fixes that need to be made.
    s
    • 2
    • 1
  • f

    fancy-answer-79663

    05/23/2022, 9:31 AM
    Hi, Is any mechanism considered for sending events in a batch way to rudder server in JS SDK?
    n
    • 2
    • 10
  • n

    nice-telephone-72729

    05/23/2022, 10:29 AM
    Hello all, small question about the PRO plan, we are self-hosting our data plane and trying the free control plane. We want to upgrade but keep our self hosted data plane. It is possible?
    n
    • 2
    • 8
  • n

    nice-mouse-19898

    05/23/2022, 11:54 AM
    Hi, Is it possible to schedule extract data from a custom API via Rudderstack by writing a small Python app ? I selected Python as source but in the docs it seems it has a predefined structure of Events https://www.rudderstack.com/docs/stream-sources/rudderstack-sdk-integration-guides/rudderstack-python-sdk/ I would like to extract campaign details data that is not necessarily tied to this structure.
    n
    • 2
    • 3
  • l

    lemon-dog-49453

    05/23/2022, 2:49 PM
    Unsure if this is a rudderstack issue - but im getting the below errors in my rudderstack logs and want to understand which part of the flow is failing
    Copy code
    2022-05-23T14:45:04.215Z	ERROR	warehouse/upload.go:1346	[WH]: Failed during exporting_data_failed stage: 1 errors occurred:
    1 errors occurred:
    Skipping pages table because it previously failed to load in an earlier job: 2 with error: '[CLICKHOUSE][27y9c7hIwbMlAspMej3RAtMEkWD][27yAaqp6TdCOPUXL0rgmseaXzCw][default][pages] Error occurred while committing with error:[CLICKHOUSE][27y9c7hIwbMlAspMej3RAtMEkWD][27yAaqp6TdCOPUXL0rgmseaXzCw][default][pages] Error while committing transaction as there was error while loading in table with error:code: 241, message: Memory limit (for query) exceeded: would use 9.43 GiB (attempt to allocate chunk of 4422040 bytes), maximum: 9.31 GiB: (while reading column user_id): (while reading from part /var/lib/clickhouse/store/1e8/1e86d536-fdca-4dbf-a5e5-852e8b9e8bbe/20220519_39_46_1/ from mark 375 with max_rows_to_read = 16384): While executing MergeTreeThread: while pushing to view default.new_pages_aggregate_info (5e3d9f16-74d0-4a81-9bf2-2fb791aa08f0)'
    
    2022-05-23T14:45:04.224Z	ERROR	warehouse/warehouse.go:219	[WH] Failed in handle Upload jobs for worker: %!w(*fmt.wrapError=&{Upload Job failed: 1 errors occurred:
    1 errors occurred:
    Skipping pages table because it previously failed to load in an earlier job: 2 with error: '[CLICKHOUSE][27y9c7hIwbMlAspMej3RAtMEkWD][27yAaqp6TdCOPUXL0rgmseaXzCw][default][pages] Error occurred while committing with error:[CLICKHOUSE][27y9c7hIwbMlAspMej3RAtMEkWD][27yAaqp6TdCOPUXL0rgmseaXzCw][default][pages] Error while committing transaction as there was error while loading in table with error:code: 241, message: Memory limit (for query) exceeded: would use 9.43 GiB (attempt to allocate chunk of 4422040 bytes), maximum: 9.31 GiB: (while reading column user_id): (while reading from part /var/lib/clickhouse/store/1e8/1e86d536-fdca-4dbf-a5e5-852e8b9e8bbe/20220519_39_46_1/ from mark 375 with max_rows_to_read = 16384): While executing MergeTreeThread: while pushing to view default.new_pages_aggregate_info (5e3d9f16-74d0-4a81-9bf2-2fb791aa08f0)' +0xc0007a0300})
    h
    • 2
    • 14
1...717273...127Latest