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# support
  • a

    acceptable-dinner-96552

    12/30/2021, 8:51 PM
    In destination appears only "messageID" field
  • l

    lively-airline-84487

    12/31/2021, 11:06 AM
    hello, I also meet some problems when I set up a mailchimp to bigquery
  • l

    lively-airline-84487

    12/31/2021, 11:07 AM
    I don't know where is the problem
    👀 1
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  • c

    crooked-analyst-31056

    01/01/2022, 4:15 PM
    Hi, is there a way to use RudderStack locally when developing? I guess we can configure a new consumer, but it will use our quota... Other products have "test" apps like Twilio, Stripe etc.. The only way to work locally without reaching our quota with events is setting up local docker?
    d
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  • c

    crooked-analyst-31056

    01/03/2022, 10:17 AM
    ??
    n
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    • 2
  • w

    wooden-shampoo-6844

    01/03/2022, 4:40 PM
    Hello team, need some help with Shopify-Rudderstack-Amplitude transformation. I can't seem to find from GitHub any related templates that I can use to apply transformation. Even though I've contacted your support team recently and they replied no transformation is required, but there are couple of things I need to transform from Shopify's webhook before it is sent out to Amplitude such as: 1. Event name 2. User ID/Device ID 3. Insert ID/Session ID 4. User properties (email, gender, location etc) 5. Revenue value Right now, what Rudderstack is sending without transformation looks odd.
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  • s

    straight-machine-93573

    01/03/2022, 6:30 PM
    Hi all, happy new year to y'all We are getting this error when trying to do some "retry now" actions on syncs that have failed.
    Copy code
    No load files generated. Sample error: Error starting S3 session: no storage bucket configured to downloader
    n
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  • s

    stocky-plumber-41980

    01/03/2022, 9:45 PM
    I just created an account for cloud free here, but am not getting a data plane url - it just says
    N/A (Open Source)
    b
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  • w

    wooden-shampoo-6844

    01/04/2022, 1:07 PM
    I keep receiving this error every time I try to perform event transformation from Shopify to Amplitude via Rudderstack. #support
    n
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  • p

    purple-mechanic-86497

    01/04/2022, 5:41 PM
    Hi,
  • p

    purple-mechanic-86497

    01/04/2022, 5:41 PM
    Could you tell me if it possible to use custom dimension (GA custom dimension)  when I send information with RudderStack to GA? I could find this information in your docs
    b
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    • 1
  • f

    famous-kite-35923

    01/04/2022, 6:34 PM
    Hey there! Running into some issues with sending data to the Facebook Custom Audience destination. I'm running the free cloud version of Rudderstack, and am sending data from my local computer using the Python SDK. According to the Custom Audience Docs, the only supported call is
    track
    ; however, when I use
    track
    , I get the following error:
    Copy code
    {
      "error": " track call is not supported "
    }
    Any ideas on how to resolve this? Thanks!
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  • o

    orange-zoo-36186

    01/05/2022, 11:31 AM
    For sending conversions events to Goggle Analytics or Google ads, I am having trouble sending the utm data along with it.. has anybody figured this out?
    n
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  • e

    elegant-alarm-40381

    01/05/2022, 8:54 PM
    Im a bit confused with a rudderstack concept of mapping, If i'm sending data to the facebook conversion pixel (source being the javascript SDK), How do the keys work? (i.e. facebook conversion pixel looks at fn, ln, zip, ct, etc.). how does rudderstack know that first_name or firstName from the javascript SDK, maps to fn when sending to facebook
    n
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  • p

    plain-battery-56425

    01/06/2022, 12:21 AM
    Hello everyone! i am using ControlPlaneLite right now, I am not able to run "npm start" at background, please help me!
    b
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  • f

    future-needle-99170

    01/06/2022, 7:33 AM
    Hi everyone
    b
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  • f

    future-needle-99170

    01/06/2022, 7:53 AM
    i am trying to deploy self hosted code on server, but i am getting this error
  • f

    future-needle-99170

    01/06/2022, 7:54 AM
    Copy code
    version: "3.7"
    
    services:
      db:
        image: postgres:11-alpine
        env_file:
          - build/docker.env
        ports:
          - "6432:5432"
          - "5432:5432"
      backend:
        depends_on:
          - db
          - d-transformer
        build:
          context: ./
          dockerfile: build/Dockerfile
        entrypoint: sh -c './build/wait-for db:5432 -- go run main.go'
        ports:
          - "8080:8080"
        env_file:
          - build/docker.env
        environment:
          - JOBS_DB_HOST=db
          - JOBS_DB_USER=rudder
          - JOBS_DB_PORT=5432
          - JOBS_DB_DB_NAME=jobsdb
          - JOBS_DB_PASSWORD=password
          - DEST_TRANSFORM_URL=<http://localhost:9090>
          - CONFIG_BACKEND_URL=<http://localhost:8080>
          - RSERVER_BACKEND_CONFIG_CONFIG_FROM_FILE=true
          - RSERVER_BACKEND_CONFIG_CONFIG_JSONPATH=/etc/rudderstack/workspaceConfig.json
      # Uncomment the following lines to mount workspaceConfig file
      volumes:
        - /home/ubuntu/workspace/code/workspaceConfig.json:/etc/rudderstack/workspaceConfig.json
      d-transformer:
        build:
          context: ./rudder-transformer/
          dockerfile: Dockerfile
        ports:
          - "9090:9090"
      # minio:
      #   image: minio/minio
      #   ports:
      #     - "9000:9000"
      #     - "9001:9001"
      #   environment:
      #     - MINIO_ROOT_USER=root
      #     - MINIO_ROOT_PASSWORD=password
      #   command: server --console-address :9001 /data
    g
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  • f

    future-needle-99170

    01/06/2022, 7:54 AM
    this is my docker-compose.yml
  • g

    gray-river-82670

    01/06/2022, 4:30 PM
    Can I use a transform to change one event into many? For example, if I want to split a single
    OrderComplete
    event into separate
    OrderItemComplete
    events per order item
    n
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  • g

    gray-river-82670

    01/06/2022, 4:38 PM
    Is there a way to add a transformer to a specific source/destination pair, rather than just a single catchall transformer at the destination?
    n
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  • s

    sparse-ice-52056

    01/06/2022, 9:27 PM
    Hi, we're currently seeing the following error in production:
    Copy code
    GA_RS  [Analytics] initialize integration (integration.init()) failed TypeError: i[t] is not a constructor
        at rudder-analytics.min.js:1
    Has anybody else seen this error and does anybody have any advice on how to either fix the issue or debug further? Thanks!
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  • s

    stocky-engine-48021

    01/07/2022, 3:30 PM
    I'm trying to set up SalesForce as destination but it asks me for a Security Token. I have a consumer secret and key. I don't know what a Security Token is. Please give me steps to get it from SF. Not described in your help. Thanks.
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  • p

    plain-battery-56425

    01/07/2022, 3:42 PM
    I am using the open source version of Rudderstack. I am trying to add Google Sheet as a source and Slack as destination and I will set up Google Sheet as a destination later, I can't find any link or entry to login, how do I find it? Or it doesn't even available for open source non-signin version?
    n
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  • a

    acoustic-hospital-26300

    01/07/2022, 8:04 PM
    Hello! I am using Rudder Javascript in my Webapp and Hotjar in the device mode. My events does not conform to the HJ event standards as per https://help.hotjar.com/hc/en-us/articles/4405109971095#the-events-api-call (my event names contain spaces). Does Rudder convert events correctly?
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  • q

    quick-jordan-96636

    01/07/2022, 8:33 PM
    Hi - in the selection phase, trying to understand where our data would live for Rudderstack persistence. When I choose a warehouse destination, that is for my own storage and analytics, but which warehouse is powering my Rudderstack instance?
    n
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  • a

    aloof-application-11971

    01/10/2022, 9:57 AM
    Is there anyway to serve a robots.txt to stop google trying to crawl our rudderstack subdomain? Anything else anyone might suggest?
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  • p

    plain-battery-56425

    01/10/2022, 5:34 PM
    Hello all! Can I set up Open Source Rudderstack on Amazon S3?
    n
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  • w

    worried-sugar-57894

    01/10/2022, 8:30 PM
    Hello @narrow-rain-89253 👋 From today morning all the Rudderstack calls are getting cancelled. My project is built with Gatsby and have installed the Gatsby plugin. Rudderstack is connected to Heap. Could you please help!
    n
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  • w

    worried-tailor-13264

    01/11/2022, 12:53 PM
    Has anyone used Stripe data to determine who is a customer and feed that into other tools (like Intercom)? Would love to see if someone has done this before or how to implement this logic.
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