Hello Team, greetings of the day, we have deployed rudderstack in Production for events. We have deployed it via Helm chart with 1 replica and i can see that its eating up CPU, it consumes 3 core CPU which seems to be very high, issue seems to be in rudderstack-rudderstack-postgresql-0 pod. Could someone help me to reduce CPU consumption in rudderstack.

Hello! Using .net core sdk trying to send events to rudderstack, but some of them (not all) failed with exception Status Code: 404, Message: Has Backoff reached max: False with number of Attempts:0. Is it something with client or server configuration?

👋 Hello, team! I’m doing some consulting for a client, and my consulting email is currently a single account on gmail. I really want to try rudderstack but the form requires a “work email”. Is there any way I could get a free trial using a personal email address? Ultimately we would switch over to an account with the company’s email, but for this prototyping phase I don’t have access to that just yet. Feel free to DM me for more info.

Hello everyone, I’m trying to track events on Snapchat web and I need some help / ideas. 1- The documentation says that the SDK wouldn’t get fired unless you fire an

identify

call:

The Snap Pixel will not be initialized unless the 

identify

 call is fired.

Does that mean that I need to fire the

identify

before any

track

? Also, my users are anonymous, can I just use random strings to identify users? What would you suggest? 2- I’m trying to track a signup event, Snap has a list of events that you need to abide by, for signup I need to use:

SIGN_UP

event while on my list of events, I’m using

Signup completed

. How can still pass the event as a

SIGN_UP

is there somewhere where I can do the mapping? Appreciate any help 🙏

I think we need an event mapper like on Facebook?

Hello Support, I created yesterday an account with work email and I don't have any Data plane (Data Plane URL: N/A (Open Source). Is it a normal process ? I cannot change any parameters, even the account plane. Thanks for your help ! I'm sure I don' t create an account for Open Source configuration.

Hi - I'm running a cloud sync from MixPanel and it often fails with

Post "<http://localhost:8092/tasks>": dial tcp 127.0.0.1:8092: connect: connection refused

. Is there any way to get more details of why it's failing? Thanks!

Hi @narrow-rain-89253, We are facing issue in rudderstack installed via helm. error in log:

Incompatible transformer version: Expected: 2 Received: 1

version used:

Transformer  
image:
    repository: rudderlabs/rudder-transformer
    version: latest
    pullPolicy: Always

backend
image:
    repository: rudderlabs/rudder-server
    version: 1-alpine
    pullPolicy: Always

Please suggest proper version to be used.

Hi! Does Rudderstack use any Java component? Asking because was an announcement around a pretty serious vulnerability recently. Sorry if this has been answered elsewhere, I couldn't find anything

Hi! I am new to rudderstack. We are an agency. We currently benchmarking a few tools to update our analytics stack for our customers. As i understand it, rudderstack creates one workspace for every new sign up/email? this workspace is tightly coupled to the email address, which i cannot change. And one account is not able to create other workspace. Neither can i transfer the workspace. So every customer should create it’s own rudderstack account, to an email which will not change. And in our case, he has to invite us - so we can make things happen. Are my assumtions wrong? Is this the preferred workflow? Is there any better option? Since sometimes customers don’t like to be that much involved 😄

Does anyone have any examples of using the video specification API calls? What destinations and use cases do you use this data for?

Hello. I am currently configuring C# SDK as source and Facebook Pixel as destination. My question is for some reason the “value” event property is not being sent over for facebook standard event. In my destination configuration value field is set to properties.value. Anybody could give advice ? Here is event JSON from live source debugger

{
  "anonymousId": "HIDDEN",
  "context": {
    "library": {
      "name": "<http://RudderAnalytics.NET|RudderAnalytics.NET>",
      "version": "1.0.1"
    }
  },
  "event": "Purchase",
  "integrations": {},
  "messageId": "HIDDEN",
  "properties": {
    "currency": "USD",
    "price": "145.42",
    "value": "145.42"
  },
  "rudderId": "HIDDEN",
  "timestamp": "2021-12-14T10:06:10.3877150Z",
  "type": "track",
  "userId": null
}

This is event JSON from live destination debugger

{
  "body": {
    "XML": {},
    "FORM": {
      "data": [
        "{\"user_data\":{\"external_id\":\"HIDDEN\",\"client_ip_address\":\"HIDDEN\"},\"event_name\":\"Purchase\",\"event_time\":1639476767,\"custom_data\":{\"currency\":\"USD\",\"price\":\"145.42\"}}"
      ]
    },
    "JSON": {},
    "JSON_ARRAY": {}
  },
  "type": "REST",
  "files": {},
  "method": "POST",
  "params": {},
  "headers": {},
  "version": "1",
  "endpoint": "<https://graph.facebook.com/v11.0/HIDDEN/events?access_token=HIDDEN>"
}

Hello Rudder Team, is rudderstack affected by log4j vulnerability? what programming language does rudder use?

Hey Rudder team, I thought cookies would work across subdomains. But here I see that my

rl_anonymous_id

is different on these two subdomains, is that expected? Is there something I need to fix with the cookies? This is using safari:

Hey Rudder team, Why I can't add firebase as a destination?

Hey there! We're currently setting up

track

calls and wondering how important it is to follow the e-commerce spec. Particularly in regards to potential destinations. We're a services marketplace, so the e-commerce spec nouns and verbs aren't right for our situation and many property names don't fit well, either. We're wondering if it's wise to change

track

event names and properties to closely fit the e-commerce spec or if we should go with an internal naming scheme (e.g.

Listing Viewed

or

Profile Viewed

instead of

Product Viewed

). Are those e-commerce events used by destinations only when named exactly according to the spec? Or are we free to change up the track calls and not lose any potential functionality? cc: @boundless-insurance-79294

hi rudderstackers, any idea why, if i disable stats explicitly in the rudderstack helm chart’s

rudderstack-config.yml

my application still tries to hit the telegraf sidecar?

Just had a question concerning Google Ads 360 and Floodlight tagging? Reviewing the Rudderstack doc and don't see direct reference on-site.

Hey guys! Out of curiosity, why are we not allowed to delete previously added event <> column mappings when configuring Google Sheets as a destination?

Hi! I'm trying to test the data flow from SalesForce --> Redshift using the

Rudderstack managed data planes

. Currently I get error

redshift set query_group error : dial tcp xx.xxx.xx.xx:5439: connect: connection timed out

Hi folks. New to rudderstack here. I think I set up the wrong type of account, and but am having trouble creating a new account/upgrading to Cloud in order to utilize the Teams feature. any tips? Thanks, in advance!

Hello guys! I’ve integrated Sentry with Posthog following those instructions. However, as I had, previously, added Posthog in my Rudderstack panel, my website (which is made with Next.js) loads the Posthog library twice (one request is made by Rudderstack and the other is made by the Rudderstack script). I need the Sentry/Posthog integration as stated before, but I didn’t figured out how to do that through Rudderstack. Can anyone help me out with that?

Hey all - started seeing an error while in live logging mode for events flowing to Braze:

{
  "response": "504 Unable to make \"POST\" request for URL : \"<https://rest.iad-undefined.braze.com/users/track>\"",
  "content-type": "",
  "firstAttemptedAt": "2021-12-16T22:36:01.769Z"
}

Hello all! We’re seeing duplicate events come through from the javascript sdk - they have the same `messageid`(which is what we use as the unique id , and when comparing the fields the

sentat

and

receivedat

differ in milliseconds. Is this expected behaviour ? How is the

messageid

set by rudderstack ?

Hello all, Could someone help me with setting up google sheets as destination on rudderstack? I’m seeing this in error logs `

{
  "response": "400 GetPostInfoFailed with error: missing expected field : type\nmissing expected field : endpoint\nmissing expected field : method\nmissing expected field : headers\nmissing expected field : params\nmissing expected field : body\nmissing expected field : files\nin transformer response : {\"message\": {\"0\": {\"attributeKey\": \"messageId\", \"attributeValue\": \"\"}}, \"spreadSheet\": \"Sheet1\", \"spreadSheetId\": \"18I88tLkUVVYLQ-xBHBcs5I6YwcJX63NUEB8KLWHh32Y\"}",
  "firstAttemptedAt": "2021-12-17T15:13:46.579Z"
}

`

Hi! Are you planning to add Zendesk Talk as a source? I see that Blendo used to support it: https://www.blendo.co/integration/zendesk-talk/

Hi all, a quick question related to data security. If I understand correctly Rudderstack doesn't keep a local copy of your data but rather just stores the data in my own data warehouse. Is there anyway I can verify or show that no personal data is maintained in Rudderstack systems? Additionally I am also looking for the SOC2 Type 2 report from Rudderstack and a data processing agreement. Can anyone point me in the right direction?

👋 Hi everyone! At RemotelyHQ, we are building a fun game based team building events platform. I was wondering if anyone can guide me on resources or tips to track call analytics by using rudderstack. I want to be able to measure how many people were in a game together. How long it lasted and how much time each individual spent time in that game

Hello, we are following the PHP SDK document https://rudderstack.com/docs/stream-sources/rudderstack-sdk-integration-guides/rudderstack-php-sdk/