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  • f

    famous-waiter-33801

    06/07/2023, 1:40 PM
    Cloud Extract for GA4 appears to only support a single property ID in its configuration. Is there any workaround if we’d like to sync from multiple property IDs instead? Otherwise the only solution appears to be create 1 source per property ID.
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  • f

    famous-psychiatrist-10014

    06/07/2023, 3:22 PM
    Hello Rudderstack team, I am updating my react native application from 0.68.x to 0.70.x. I used to have the version
    "@rudderstack/rudder-sdk-react-native": "1.1.0"
    and I migrated to
    "@rudderstack/rudder-sdk-react-native": "1.7.0"
    for compatibility. Everything was working fine until I did a production build. On Android, I am encountering the following error:
    Copy code
    android.database.sqlite.SQLiteException: Can't downgrade database from version 2 to 1
        at android.database.sqlite.SQLiteOpenHelper.onDowngrade(SQLiteOpenHelper.java:540)
        at android.database.sqlite.SQLiteOpenHelper.getDatabaseLocked(SQLiteOpenHelper.java:414)
        at android.database.sqlite.SQLiteOpenHelper.getWritableDatabase(SQLiteOpenHelper.java:316)
        at com.rudderstack.android.sdk.core.DBPersistentManager$1.run(DBPersistentManager.java:233)
    Can you please help me?
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  • a

    adorable-guitar-50825

    06/07/2023, 4:15 PM
    I am setting up Google Ads offline conversions destination today but I getting the following issue in any live events:
    Copy code
    {
      "response": "Event name 'purchase' is not valid",
      "firstAttemptedAt": "2023-06-07T15:19:12.286Z",
      "content-type": ""
    }
    The conversion event I want to map my rudderstack "Purchase" event to in Google ads is called "Offline Purchase". It appears I am getting this issue because my mappings are not set up correctly. However I have set mappings in the definitions, please see the attached screenshot. The event I am tracking is called "Purchase" and the transformed body is below:
    Copy code
    {
      "type": "track",
      "event": "Purchase",
      "sentAt": "2023-06-07T15:19:05.730Z",
      "traits": {
        "name": "Gary TEST",
        "email": "gary@dfadfadsfaf",
        "phone": "+4472675672394234"
      },
      "userId": "deadce90-71f0-426e-8f6b-69d56a55cfa5",
      "channel": "server",
      "context": {
        "fbc": "fb.1.11111111",
        "fpb": "fb.1.111111111111",
        "gclid": "111111111111111111",
        "wbraid": "",
        "library": {
          "name": "analytics-node",
          "version": "2.0.2"
        },
        "campaign": {
          "name": "asdf",
          "medium": "asdf",
          "source": "asdf",
          "content": "asdf"
        },
        "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36"
      },
      "rudderId": "1111111111111111111",
      "_metadata": {
        "nodeVersion": "16.17.0"
      },
      "messageId": "27ffefc9-8a8b-41d4-8760-42370f40c007",
      "timestamp": "2023-06-07T15:08:01.284Z",
      "properties": {
        "sku": "f95eae41228f7820d9a392abf85c1ccd",
        "name": "11111111111111111111",
        "value": 4334,
        "revenue": 4334,
        "category": "vehicle",
        "currency": "USD",
        "order_id": "1111111111111111",
        "quantity": 1,
        "product_id": "f95eae41228f7820d9a392abf85c1ccd"
      },
      "receivedAt": "2023-06-07T15:19:06.447Z",
      "request_ip": "11.11111.11.1.1",
      "originalTimestamp": "2023-06-07T15:19:05.729Z"
    }
    How can I resolve this? Thanks in advance for your help.
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  • c

    clever-army-23352

    06/07/2023, 8:28 PM
    encountering a weird issue with the Javascript SDK. We call the identify method using the sdk and it works as expected however we also need the anonymousId that is created in that call. So we use the callback function and then call
    rudderanalytics.getAnonymousId()
    as shown below
    Copy code
    rudderanalytics.identify({ action: "impression"}, traits, function(){
      console.log(rudderanalytics.getAnonymousId())
    })
    The issue we have is the
    getAnonymousId
    call just returns undefined but according to the SDK documentation it should give the actual Id. https://rudderlabs.gitbook.io/rudderlabs-1/docs/stream-sources/rudderstack-sdk-integration-guides/rudderstack-javascript-sdk/js-sdk-faqs. So why is this happening and why can't we retrieve the anonymousId after we call identify?
    h
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  • s

    steep-caravan-35760

    06/08/2023, 12:44 AM
    Hey all, we have a reverse ETL we’re running from snowflake. We’re importing data using Tables and updated the table it’s syncing from to include more fields. When we did this and updated the sync fields for the ETL it re-synced all of the rows in the table. Is there any way to do something like this (ie update the columns in a table) without re-syncing previously synced rows?
    👀 1
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  • o

    orange-appointment-74049

    06/08/2023, 4:52 PM
    Hey Guys, I saw that RudderStack have a connection to MailChimp. We want to connect it to Zoho Campaigns. Is this possible and how can we do that? Thanks
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  • a

    able-jelly-77573

    06/09/2023, 4:10 AM
    Free plan has a limit of 1000 events per minute, what are the limits for starter plan?
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  • l

    little-intern-634

    06/09/2023, 8:53 AM
    When using the Google Tag Manager destination, it is supposed to send all track events into the datalayer, right? Then in GTM you would be able to setup a custom event using the name of the track event to trigger an action as I understand? This doesn't work right now for, which I why I'm asking.
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  • e

    elegant-gold-80597

    06/09/2023, 2:09 PM
    Hello Team, I have integrated the
    rudder_sdk_flutter: ^2.3.3
    using custom dataPlaneUrl and conrolPlaneUrl. I am unable to get the events when running on IOS devices. Events are getting logged when using web and android. Is there a solution to this? Thanks in advance. CC:- @purple-garden-33982
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  • t

    thankful-gpu-70135

    06/10/2023, 12:50 AM
    I'm new to rudderstack and have a basic question: How do we handle production vs pre-production/development environments? I didn't see this notion in the rudderstack cloud account I created. So do we just setup a separate account using alternate emails to get support for prod vs development?
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  • f

    fancy-arm-55508

    06/10/2023, 1:12 AM
    is there a way to create/update transformers via an API? we want to keep our transformers checked in to github and then on deploy have them applied to rudderstack
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  • t

    thankful-gpu-70135

    06/10/2023, 1:58 AM
    Does rudderstack support JSON objects and arrays of json objects as properties? Assuming yes, is there ways to transform this for destinations that do not support them? For example, imagine these property structure:
    Copy code
    {
      'foo': 1,
      'bar': {
        'x': 'a',
        'y': 'b'
      }
    }
    If a destination needed the properties to be send to it being flatted like this, can rudderstack do this?
    Copy code
    {
      'foo': 1,
      'bar x': 'a',
      'bar y': 'b'
    }
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  • e

    enough-horse-22950

    06/10/2023, 4:26 AM
    Hey everyone, I am trying to use rudderstack for reverse ETL to ingest data from bigquery to Amplitude and I can see that the syncs have been completed successfully in rudderstack, and the
    rudderstack_
    schema has data in bigquery as well but can't see data in Amplitude. It show zero volume only. Please find the attached screenshots below:
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  • e

    enough-horse-22950

    06/10/2023, 4:27 AM
    The attached pictures
  • p

    purple-motorcycle-5125

    06/11/2023, 12:30 PM
    Hello! I'm on Rudder Growth Plan. I have a question on sending events: • source:
    react-native
    • destination:
    Appsflyer Cloud Mode
    Context Our
    react-native
    app does not require login • user
    traits
    not available (e.g. email) To send events to Appsflyer, we need send
    appsflyerId
    inside
    context.externalId
    object We can only set
    externalId
    in an
    .identify
    call Rudder
    react-native
    will use
    deviceId
    as the
    anonymousId
    Rudder Standard Event Docs tells us to call
    identify
    when we want to: • After a user registers on your website or app • After a user logs in to your site or app • When a user updates their information, e.g., residential address, email ID • When you load a page accessible by a logged-in user: Although this is optional, many tools (such as Intercom, for example) require an initial identify call to know who the user is when they first start the session. Issue We're a little confused on how to deal with users who are not logged in. Should we be calling
    rudder.identity
    even if a user is not logged in our react-native app?
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  • s

    salmon-plastic-31303

    06/12/2023, 8:50 AM
    Hi all, we’re having problems sending data to FireBase/GA4 and AppsFlyer from a React-Native App. We successfully ingest the data but then can’t send it to the destinations. Not sure why/where we’re going wrong. These are the errors;
    k
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  • s

    salmon-plastic-31303

    06/12/2023, 8:55 AM
    Screenshot 2023-06-12 at 11.33.16.png,Screenshot 2023-06-12 at 11.34.04.png
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  • b

    better-army-31105

    06/12/2023, 9:02 AM
    Hi. I have set up a Slack destination with the intention of pushing a specific event to a Slack Channel. My expectation was that on the specified event (in the config) would be passe to the channel, but it seems all events (from the connected source) are. What is the meaning of the top part of the config (see image) for then?
    👀 1
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  • t

    thankful-school-18879

    06/12/2023, 9:09 AM
    Hi @early-stone-68655 We want to use rudderstack to send events from website to Microsoft clarity we configured everything, but the events are coming till rudderstack and they are not moving to Clarity any suggestion would be highly appreciated.
    m
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  • c

    clever-baker-88340

    06/12/2023, 11:33 AM
    Hello guys, I have integrated rudderstack for the analytics tracking. Even if the successful event tracking call is done once, the mixpanel shows 3 records with exact same properties. Can someone help me with it ?
    q
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  • s

    shy-toddler-74821

    06/12/2023, 4:47 PM
    Hi all, I'm using open source and sending all events to a database where I can analyse them. I've noticed that when I use the group call, I get a groupId associated with the call, however the track and page events that follow from the same user do not have the groupId associated with them. Is there anyway to have the groupId associated with everything that happens after the group call, similar to how it works for identify?
    q
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  • p

    proud-jackal-92554

    06/12/2023, 8:21 PM
    I noticed in the page event triggers we're capturing, sometimes there are multiple IP addresses to a single Session ID. I counted 8 IP's in a few session records. Can anyone explain what might be going on here? Why would there be multiple IP addresses to a single session ID?
    h
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  • d

    dazzling-petabyte-60244

    06/12/2023, 10:15 PM
    In regards to the issue posted @ https://rudderstack.slack.com/archives/C01E4PLB135/p1669343765161009 , we're running into similar issues. Through BigQuery audit logs we observe that rudderstack's process to maintain the users table makes up 9% of our BigQuery bill. For us, we don't even use this generated table since we have our own process to aggregate data from the identifies table. In general I would think many customers are better off paying this cost a few times a day when they refresh their analytics tables (e.g.: via DBT scheduled runs), vs every rudderstack warehouse sync which is far more often. With Google raising the prices of BigQuery by 25% EOM, there's likely a lot of interest amongst people to save some money on their bill. Is this a known issue, or in general would the team be open to accepting a PR to selectively disable the generation of the users table?
    👀 1
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  • a

    average-optician-13120

    06/13/2023, 2:04 AM
    Hello, how do aggregation and filtering transformations affect pricing? If I use transformations to filter out 50% of my 1 Million events, do only 500k "count" towards my event limits? Similarly, if I use transformBatch to return twice as many events than were passed in, would the doubled number of events be counted? Or whichever number of events is greater pre/post transformation? Thanks.
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  • b

    bored-winter-99406

    06/13/2023, 6:26 AM
    Hello, I am using JS SDK as source and Postgres as destination. I see 3x events count on the dashboard for every x entries in the Postgres table. In the sync details I can see three seprate entries, page, track and ACTUAL_EVENT_I_AM_TRACKING. How are the events counted? are page and the track events also counted in the usage?
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  • p

    proud-printer-19456

    06/13/2023, 7:34 AM
    Hi! Can someone give me a hand in changing this account to open source plan? I am searching for a setting to do it but didnt see one. dev@spacetoongo.com Thank you so much!
    👀 1
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  • b

    busy-farmer-32830

    06/13/2023, 11:59 AM
    Hubspot destination and
    group
    calls: We just set up Hubspot as a new destination in Rudderstack, we can see that the
    identify
    events are coming in, but the company information via the
    group
    call are not. Is this supposed to work and we just are doing something wrong? Thanks for your help! 🙂
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  • f

    flat-lion-2438

    06/13/2023, 6:29 PM
    How come some events show up on the source event lists and some doesn’t. It’s implemented in the same way and they tally up in the chart but are not listed. They’re also forwarding to my destination perfectly. Is this a UI glitch?
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  • d

    damp-napkin-69254

    06/13/2023, 7:24 PM
    I'm getting "wrong email or password" today for my open source control panel login and can't reset my password ("an error occurred"). Is it just me or is something down?
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  • p

    proud-postman-24390

    06/14/2023, 1:34 AM
    Hello, I am gonna use PostgreSQL as source and Hubspot as destination. Is there any recommendation to implement transforms which performs the following feature?
    Copy code
    The following screenshot shows what the data comes from the DB. Each contact has several different types of miners(each miner has own model). So here I want to map the miner models and corresponding count into properties of Hubspot contact.
    e.g) There are 2 miner models for the contact(hubspot_contact_id = 12755151 - the first 2 records). miner_model_antiminers19jpro(Hubspot) = 4(miner_count of PostgreSQL), miner_model_whatsminerm32 = 2 etc
    Is it possible to implement that feature?
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