### Answer Your account has been flagged for "Verification Needed" status, which means it's on hold for further verification due to high volume calls. [(1) ]() This is one of the account statuses that can occur in Retell AI. According to the official documentation, when your account is in "Verification Needed" status, you should contact support@retellai.com with your company's name, use case, and verification that you represent the company. Based on similar cases in the community, response times have varied. In one case, a user reported that the support team replied to their email and they received a response shortly after following up. [(2) ]() In another case, a user mentioned it took "a couple of days" and eventually gave up, though their situation was later resolved when it was determined to be a payment method issue rather than a verification issue. [(3) ]() If you've already sent your email with the required information (company name, use case, and company verification) , the support team should respond. If you haven't received a response after several days, consider: 1. Checking your spam/junk folder for replies from support@retellai.com 2. Sending a follow-up email to support@retellai.com referencing your original email 3. Ensuring you included all required information: company name, use case, and verification that you represent the company Unfortunately, I don't have specific information about guaranteed response times for verification requests.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Account](https://docs.retellai.com/accounts/account) [[2] Message: Verification Needed:Your account is on hold for further verification due to high volume cal](https://discord.com/channels/1186424376300679209/1478132747942756453) [[3] Verification Needed: Your account is on hold for further verification due to high volume calls](https://discord.com/channels/1186424376300679209/1349674463846727691) ​