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Hey can tell the global agent to switch to a parti...
# ❓・ai-evy-support
n
@AI Evy Hey can tell the global agent to switch to a particular node?
a
Thanks for tagging me @neerajjoshi_. I'll look through relevant sources and get back to you shortly.
### Answer Based on the available sources, I don't have specific information about programmatically directing a global agent to switch to a particular node in Retell AI's conversation flow. The sources mention that global nodes can be configured [(1) ]() , and that you can design workflows with specific node transitions [(2) ]() , but they don't explicitly detail how to command a global agent to jump to a specific node. For this level of conversation flow control, you might want to check out these potentially useful sources: - [Conversation Node]() - [Components]() If you'd like, I can try to provide a general answer based on my knowledge of conversation flow systems, but it wouldn't be directly from Retell AI's documentation. Would that be helpful?
​ To learn more, see the sources I considered: [[1] Conversation Node](https://docs.retellai.com/build/conversation-flow/conversation-node) [[2] Training & Customizing AI Voice Agents | Retell AI](https://www.retellai.com/blog/training-and-customizing-voice-agents-with-retell-ai) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
n
@AI Evy yes give an answer please
a
Thanks for the follow-up, @neerajjoshi_. I'll get back to you soon.
### Answer Based on the available documentation, I don't have specific information about programmatically directing the conversation flow to switch to a particular node from a global agent context in Retell AI. The sources explain that conversation flow uses edges to define transition conditions between nodes [(1) ]() , and that global nodes are configured with specific settings [(2) ]() , but they don't explicitly detail a mechanism to programmatically force a jump to a specific node. What the documentation does cover: - Edges connect nodes and define transition conditions between them based on user interactions [(1) ]() - Global nodes can be configured with settings like "Global Node" enabled [(2) ]() - Transitions happen when conditions are met, typically after user responses [(3) ]() For more control over conversation paths, you might want to explore: - [Conversation Flow Overview]() - [Debug guide]() If you need more specific guidance on programmatically controlling node transitions, I'd recommend reaching out to support with your specific use case.
​ To learn more, see the sources I considered: [[1] Conversation Flow Overview](https://docs.retellai.com/build/conversation-flow/overview) [[2] Conversation Node](https://docs.retellai.com/build/conversation-flow/conversation-node) [[3] Issue triggering Global Node for Call Transfer on Agent agent_b16d3cf4cc9e5ee7275202e27c](https://discord.com/channels/1186424376300679209/1454277235711414393) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.